Glenn R.
Yelp
I've stayed at the Bishop Travelodge several times while visiting Bishop for fishing vacations. I've always found it to be reasonably priced with average well maintained rooms, and friendly staff. I expected the same this time, but didn't get it. To start, I had requested a quiet room when I reserved online, and confirmed this with the registration guy at the desk, but received a room on the pool with a shared wall and window on the pool patio. Hmmmm. Not exactly my concept of a potentially quiet room, and the motel was pretty empty so I was perplexed about why this room. After some thought, I decided to give it a try as the weather was cool, and I didn't anticipate any pool activity, and in fact it was pretty quiet. No one used the pool.
My big complaint came later. Late that night, as I was trying to sleep, I kept hearing water turning on and off. It sounded like it was coming from the room next door and the occupants were continually using the water faucet or the shower. I finally figured it out in the middle of the night. Turns out that the toilet in my room had a leaky float valve and the tank would drain a few inches and then refill every couple of minutes. The next morning, after a difficult night's sleep, I alerted the office attendant about the problem and she simply said she would have it fixed. No apology for the inconvenience, no perks offered, seemed weird. I told her I was leaving for the day, and asked if when I returned and it wasn't fixed if they would assign me another room. She fixed me with a stern look, and said it would be fixed. I initially decided to let it go, and started my day, but after giving it some thought, it really bugged me to be treated so poorly as a customer. I canceled the next four nights and left. Again no apology for the inconvenience or concern about losing a customer. I don't know if Travelodge's management cares, but she lost them four nights' rent and a bad review. I know that post covid many businesses seem to take clientele for granted. I just don't have to like it, and I don't have to put up with it.