Toujours Lingerie

My wife and I were in San Francisco and were interested in perusing some high scale lingerie stores. We went into this store and were curtly told that because of customer privacy that we needed to make an appointment and return at that specific time. We did so and upon returning were not allowed to look at things but were forced to wait until she finished with the only customer in the store. We finally were allowed to shop and the entire time my wife was told that everything she liked was either not her size or, according to the owner, did not look good on her. My wife had just undergone breast explantation and was feeling somewhat insecure about this and the insensitivity of the owner was nothing short of appalling. Anyone would surmise that going into a so-called high end lingerie shop that they should be the one who picks out the items they like and believe will look best on them. This owner was so rude that she never gave my wife the courtesy of allowing her to pick her own styles and likes and instead, had the belief that what she picked out was what would look best on my wife, the customer. We were very disappointed with this experience and for this owner to call her store a high end lingerie shop is a joke! We highly discourage anyone from going into this store unless you want to be personally humiliated by an owner who thinks her opinion trumps the customers'.

The lingerie is fabulous the owner not so much. First she freaked out that we came in her store while she had a lady trying on bras but the worst is she wasn’t allowing me to look at certain things. She kept telling us to focus on what she brought me instead of the things I liked. She told me numerous times that isn’t for me and it’s not at my size when I know a M will fit better than a small because I like it looser. She was rude and snarky. I’m so disappointed because I love the upper scale lingerie, I just don’t understand the owner. She made me try things on when I told her I’m not going to return anything. Love to support local but yikes! Spent about $1000 there and I’m sure lots more if I was going to be a repeat customer . My husband was so shocked at how she was talking to me he had to walk out.

I came to buy lingerie as a gift for my friend's bachelorette party. The sales woman, while maybe trying to help (?), made a remark that "women of that size don't tend to buy matching lingerie sets" - I found this really off-putting and disappointing. They had less than 5 options for DD, and no matching underwear. Wish it was a better experience!

A locally owned high-end lingerie atelier, merely browsing at Toujours is uplifting. Be aware that the merchandise is quite tempting and includes unique items you are unlikely to find elsewhere. Stepping into Beverly's business is more like being embraced within a jeweled music box. Knowledgeable sales associates are friendly and relaxed, and generous with their time to understand your unique fitting needs and preferences. Please do turn off your devices before stepping inside, and see why Amazon cannot fulfill all of our shopping requirements. Gorgeous intimate wear and a lovely shopping experience.

I had a HORRIBLE experience there one Saturday-a salesperson was on the phone the entire time, wrapping up a $100 sale. I knocked and she reluctantly let me in. She handed me a box of bras a size too big and after 20 minutes, I finally got it that no customer service was to be had, so I handed her the box back and walked out. She then ran after me, screaming "Dont you want me to help you?" LOL even people on the street were laughing. I swore to myself that no bra is worth being treated this way and didn't come back until recently, when a lovely person named Whitney was minding the store. We spent about half an hour and she found me the most comfortable gorgeous bras. What a difference a good salesperson makes! Thank you, Whitney, you are a STAR!!!

Great customers service. Can't wait to see their fall selection!

Local owned and sourced from high end places! Great customer experience

The best! Friendly and so helpful!