Monica H.
Yelp
This restaurant came highly recommended to me. We drove 45 minutes out of our way in rush hour traffic to eat here and it was such a major disappointment.
Don't get me wrong, the food here is excellent, but the service is very, very poor. I got the feeling that the staff picks and chooses who they will properly serve and attend to.
After walking in, we were not greeted or welcomed. The man just looked at us, grabbed two menus and told us to follow him. He literally dropped the menus on the table and walked away. He came back 5 minutes later with two waters and walked away again without saying a word. 10 minutes later, he came back with a handheld device and asked what we wanted to eat. He was not friendly or welcoming at all. I asked him for vegan/vegetarian suggestions and he just pointed to one item on the menu and looked at me. I told him I'll take that then. After we ordered our food, he grabbed the menus and quickly walked away, never asking if we wanted any drinks besides the water he left us with.
Our food was dropped off by another server pretty quickly, everything looked and smelled delicious, but she did not ask if we needed anything before quickly walking away. We both wanted to eat with chopsticks, so we waited a few minutes for a server to come over to check on us, no one ever did, so we just used our forks.
During the meal, we were not attended to and no one ever came over to refill our water glasses or check to see if we needed anything.
As we sat there eating, I watched a variety of different people walk into the restaurant, some of them were greeted with a smile and welcomed, some of them were not. Some people were offered drinks, some were only brought water like us. That's when I realized, it wasn't just us. They decide who gets good attentive service, and I think it boils down to party size and appearance of the guests. Very sad, but that's what I observed as I sat there for an hour.
After finishing our meals, another server came over and asked if we were ready to pay. She didn't bother asking if we enjoyed our meals or wanted any dessert or anything additional. She came back a few seconds later and took my payment, said thank you and walked away.
The ambience and decor inside the restaurant was nice, but the decorative flags hanging from the ceiling really, really need to be dusted.
Overall, the food was absolutely delicious. However, based solely on the service we received, I don't think I'd ever spend my time or money coming back here again.
*A good dining experience is about more than just the quality of the food. Giving good customer service to everyone equally shows new customers that you value them and appreciate the time and effort they spent coming to try your food. People work hard for their money, so be grateful for every single customer that walks in your doors and choose to trade their good money for your food, because it's not just the repeat customers, but also the new customers, who will keep you in business!
I cannot recommend!