Thuma

I ordered the Essential bed with a pillow board for my daughter’s room. Thuma seems to be having shipping issues which was inconvenient but they did work with me through the process. The craftsmanship of the bed is outstanding. It’s solid, not creaking, no shifting. The slats are top quality - which improves the comfort of the mattress as well. The bed also looks great. Being able to swap out pillow board covers is a nice plus for the little one for when it gets dirty. This is definitely a luxury product but has been well worth every penny for us.

Beautiful showroom. Came here a few times already to check out the furniture, especially the popular bed. I got fabric swatches and wood samples along with a mini demo of how to build the bed. Service was great too.

I loved the store layout, with a cafe area upfront. It's like a little oasis in Soho where you can relax, browse Thuma's amazing new products, and enjoy a delicious croissant and iced chocolate. The cafe offerings were particularly impressive!

The low rating is regarding the email “Concierge” service— the only way to communicate with Thuma post-order—and the lack of delivery ETA. I was not provided many details once I submitted my order re: delivery date, with only vague references to a delivery ETA (at best). At the time that I ordered, the Thuma website listed a “ready to ship in 3-5 days.” But, as of the time I am writing this, it has been over 2 weeks since I ordered and still no definitive ETA. Even accounting for the “ready to ship in 1-2 weeks” currently listed on the website (picture provided for evidence), they have missed their site’s listed (vague) ETA. Regarding their concierge service’s response to my emails requesting a more definitive ETA, I keep getting more vague timelines, “5-7 business days,” the same response for the past few days. I would recommend Thuma provide a rough Date ETA at time of purchase and that their concierge service be able to provide one upon request.

I ordered a bed frame one month ago and still have no estimated ship date. Everytime you try to contact their email customer support service you receive automated messages that provide no information or ETA for shipment. They also charge your immediately upon your order rather than upon actual shipment like other vendors. It is unacceptable to take thousands of dollars from customers without any promise or signal of an anticipated ship date. There are clearly serious inventory and customer service issues with this company that have not been resolved. I urge extreme caution when purchasing from this company.

Thuma’s “Concierge” (ie customer service) SUCKS. I ordered the Bed + Headboard and it came in 3 separate boxes (which is expected) but it’s missing the whole bed frame! I reached out to their concierge team and haven’t heard from them yet. Do not recommend going/buying from this store. They couldn’t care less about your order. Missing the long rail (2), center rail and short rail (2) - see attached pics. How do you forget to pack the main parts of the bed?

Hands down the worst delivery process I've ever been through. I don't even know what the furniture quality is, because working with their delivery partner "Deliverright" is absolutely dreadful. Their tracking system doesn't recognize order numbers. They force you to call them to confirm things then re-confirm things 2 or 3 more time - but they rarely answer the phone - so good luck. If you get them on the phone they might still move your shipping date and force you to move your life around or risk going through phone call confirmation purgatory again. (hint: they did this to me, shifting a Saturday delivery to a Monday) This after I paid the extra $295 for "white glove delivery service." I was planning on designing out 2 rooms with Thuma items but have not abandoned that idea due to the level of delivery hassle.

The best! I first got the bed and had initial reservations that it was just an "instagram brand" that had great ads but bad quality products. I was very wrong, as the bed is gorgeous, well-built, and legitimately as easy to assemble as their ads show. From there I was sold and also purchased their dresser and night stand. All products are great quality and shipped quickly and with good protection (so much cardboard)! I even had an issue where I had to return 2 drawers and they made it easy and free. I really can't recommend Thuma enough and look forward to their future product rollouts.

Delivery I 48 hrs. Workmanship excellent Very easy to set up. Even the slats for the mattress were beautifully finished. I was very impressed. Using Thuma for a new apartment project. I would like the side tables to be higher.

Since I'm looking to furnish my place, I had to check this place out because I've seen the IG ads that have popped up. So excited to have been able to check them out in person. I need to feel them furniture up before purchasing anything especially at this price point. The pieces do seem to be high quality to me but I dont know if I can still justify it yet. Love that it uses Japanese joinery. I don't need to buy a power drill! The place is beautiful! Has a cafe in the front with some home goods for purchase. Staff here have been friendly and answered all my silly lil questions. I also was able to bring home some wood and fabric samples too!