The Wok Shop

From Texas, thank you for the wok! Shipping was quick and wok looks good condition. They gave me a free bamboo spatula which was nice of them. 謝謝🙏

2 years after placing my order, many phone calls, emails, I am giving up. I never received the wok I ordered. Regrettably waited too long to be able to charge it back or report it to BBB. Oh well, The Wok Shop stole $50 from me.

THE OLD LADY WORKER HERE HAS THE WORST CUSTOMER SERVICE EVER! I saw the guy worker bring out a wok from the back for a customer. So I was waiting for him to finish because I would like him to bring the same wok from the back. Instead, this old lady asked if we needed help. I told her we want a brand new wok just like the customer being helped in front of us. In a condescending angry voice, she told us we don’t have the option to choose which wok we want and we only get what’s on display. I was not expecting to get yelled at for asking for a new wok. We decided to leave on the spot after that horrible interaction. Advertisement and marketing can only go so far with that type of attitude!

I absolutely love this store. I have been coming here since a kid when I would visit my uncle in San Francisco. I always stop in when I am in SF for work and pick up tools to take home. My wok is a staple in my kitchen and has held up incredibly. I'm not sure why she has a 3.2 rating. This shop is not a must for Chinatown, but the whole Bay Area!

Got my wok 2 days after I ordered it (SF Bay Area) and it came with easy-to-follow instructions, with the specific type of my wok marked for seasoning the carbon steel. The extra bamboo spatula was a nice addition.

Great little shop! Ok first off- it's a small business! I ordered my Pow Wok after a glowing recommendation from Serious Eats. I called after about 2 weeks to follow up on my order. The attendant was very polite and tracked it down. It turns out my order was delayed because the specific one I wanted was out of stock and they were making it. Hello- made in USA?! Yes please! The wok arrived two weeks later in great condition. I live on the East coast so it did take extra time to travel. There was a green pamphlet that had check marks next to the specific directions I needed to follow. It seasoned beautifully and I swear my food tastes better with this wok. Good products from great small businesses are worth the wait.

The owner is crusty curmudgeonly but she knows her stuff; she’s been at this for 57 years; I am amazed she doesn’t look like a wok; I will get their 12 inch wok with wooden handle , flat bottom for electric stove ; the ny times has rated their wok as best and it’s only 35 bucks or so; I was summarily dismissed, told to come back on Monday when they restock. And I shall . My goal is to become a short order cook and serve street food in Bangkok; I was expat in Asia and loved the street food and how it builds communities.

Low stock. When I did get it, there was a factory defect (wok not threaded to accept handle). Called to get it replaced and they said a new one would be sent right away. Called 3 more times in 5 months with the same response. Never got a replacement. One month later, after reading the review and calling, they have replaced it.