Grace K.
Yelp
WTF?!
When I can, I try to support my Asian-owned stores. I wanted a wok and I only have 240 different online sites at which I can make my purchase. But knowing SF Chinatown has experienced a lot of slowing down of business, I might as well spend my money there, right?
Wrong. Learn from my experience.
(1) I utilize their garbage website to order a wok on 7/14. It said it was in stock. I can get one with free 2-day shipping elsewhere but I opt to pay the $15 shipping and buy from them. Total comes to $49.50
(2) On 7/18, i email to ask about when I might expect it. Later that week, I call twice to no avail. On 7/28, I email again and call again. No response. Just absolutely no response in this day and age.
(3) On 7/31, I am fed up. I think it's pretty ridiculous for an in-stock wok to take two weeks to even ship but it hasn't even shipped. I find their Facebook page and tell them to cancel. Later that day, I finally receive a response. It says: "Hi Grace: Sorry, I should have emailed you that we are out of the wok.?? We were expecting the wooden handles but told out of stock. ?? The supplier for the wooden handles, in Maine, informed us shipping this coming week.?? We make the woks here in SF and the handles are from ME. You have not been charged. We charge the day we ship.??" They then proceed to try and sell me a different wok.
I told them that's fine; I'll wait.
(4) On August 8, the same individual emails again asking if I want to cancel and saying: "Will have the woks today or by early coming week.?? Hope you checked...not shipped, not charged.?? Not to worry!?? TC"
Someone forgot their medication. I reply reminding them I said I didn't want to cancel and that I'm waiting. Shipping early the week after is fine.
(5) I email on 8/12 (no response) and 8/15 (no response). And then finally on 8/22, I've had it. I email them and tell them: "Cancel this order.
And please confirm cancellation."
(6) To this, this creature responds with the first photo attached. "Not to worry. If you want to cancel, we will cancel and of course, you are not charged. We are above board and not out to cheat...please trust small businesses; we are transparent and honest. This might sound racist, but why is it that Chinese want more than confirmation...they need evidence, a promise, a written document that order has been canceled. If you have not been charged, isn't that good enough? I have been in Chinatown San Francisco for 53 years in business and it must be a cultural thing, not to trust..when we say we cancel, isn't that good enough? Or do you want a proclamation from President Trump that order has been canceled ? :) "
WTF?!
I've attached my response to this ridiculous shop in the photos. Why she assumed I'm Chinese, I have no clue. Why she thinks a confirmation of cancellation is so weird, who the hell knows? She's got my credit card information and given my experience, why would I think this insane, incompetent shop can manage this properly?
And really -- Trump?
Stay FAR away from this shop. Crazy woman. It's time for her to close shop and stay home. "We are very honorable, trustworthy and transparent," she says. HA!