The Windsor Hotel Toya Resort & Spa

The only thing that makes this hotel 5 stars is the high prices. Unfortunately, we were very disappointed in the service. The hotel is old and urgently needs renovation. It seems as if the last bit of money is being squeezed out of the old box. The owners obviously only think about maximizing profits and have no passion for the customer. In short, there is obviously a lack of staff. ||When we wanted to check in 2 minutes before 3 p.m., the room was not ready. We had to wait. We used this time to visit the toilet next to the reception, which was unhygienic and smelled bad. Next to the toilet bowl, there was paper with a used toothbrush on the floor. The toilet seat had urine stains. There was obviously not enough staff to fix this. When we then went to the room, we saw the cleaning crew running around on our floor. We felt so sorry for the ladies working under such stress. Now we knew why our room was ready too late. There is simply not enough staff. Such a stressful atmosphere does not belong in a 5-star hotel. ||The management should show more respect for its employees and customers and improve this untenable situation immediately. ||The breakfast was very modest and the plates were not cleared. The quality of the food has nothing to do with what we paid for. Terrible!||When we checked out, we were presented with a bill for almost 4 USD (600 yen) bathing fee, even though we did not bathe in this hotel for hygiene reasons. Such a ridiculous amount should be included in the room price of over 300 USD. The lady at the reception was unfriendly and had no understanding for our displeasure.||The price/performance ratio of this hotel is a disaster. Never again!

Being our honeymoon trip. Excellent service and amenities provided by the hotel. The hotel provides many activities and a private area for ski and snowboarding. The onsen is fantastic according to my wife, but a waste as I have tattoos and am not able to utilise it. Overall I look forward to be staying here again in the near future.

Let say this hotel is one of the best hotels I've experienced in Japan. Big room and big bathtub. Many choices of restaurants, especially, for breakfast. This hotel has the peaceful lobby and peaceful music where we can see the view of foggy and snow.

The view on Lake Toya from the hotel was spectacular. We were lucky to have witnessed the cloud sea and sunrise. From the other angle, we could see the full view of Mt Yotei, also known as Hokkaido Fuji. There are few restaurants in the hotel, including the Japanese, Chinese, French, and the Italian. There was also good onsen in the hotel, both idoor and outdoor. We will definitely come back to stay again in the future.

This hotel is impressive and very grand. You can drop off your bags at the main entrance and park underground if you are staying overnight. The porters will bring your bags to your room. The walk from the car park to the reception is very grand and I took many photos. We had a lake toya room view and it was simply stunning, you can actually get photos of both views from various guest floors in the building. I would highly recommend a lake toya view room. Dinner at the Japanese restaurant was stunning and so was the sake selection, I really enjoyed the steamer and simmered dishes. We also had breakfast in the Japanese restaurant on the ground floor. The onsen was pretty decent, but there are a lot of people who did inappropriate things like bring a phone into the onsen or speak loudly. I would definitely come back to the Windsor

This is your standard LARGE convention hotel. I do not think it's worth 5 starts but a solid 4 stars. The hotel is expansive. Breakfast is nice but not the best. The best part of it is the view comes with the location. However, I think you need to be super lucky to see it. In winter, we got exactly 5 mins of breathtaking view and then pretty much foggy....Also it's on a mountain top so get a good car if you came in winter (we came in snow storm in 4WD and winter tire with no problem but very low visibility at night). The worst about it is the service, which is pretty much US resort service. Meaning you have a line to check in; you need to wait for bell service and there is no touch of that Japanese extra mile. I find the price reasonable given what we got so I am ok with it. The onsite restaurant is ok (we tried to Toji something with reservation)

I recently stayed at Windsor Hotel and had an outstanding experience. The highlight of my stay was the incredible assistance I received from Toriyama and Haichiya and the many others. They went above and beyond to help us with a vehicle issue we encountered during our visit. Their prompt response and thoughtful support truly made a difference and turned a stressful situation into a smooth one. I can’t thank them enough for their professionalism and kindness. The hotel itself was also wonderful—comfortable, clean, and well-located. Highly recommend this place for anyone looking for great service and a memorable stay. Thank you again, Toriyama, Haichiya and the team at Windsor! Breakfast is amazing as well. Chooese from French, Japanese or buffet style. During winter season, there's activity available for booking. Please make reservations and additional fees applies.

Nice place with great view. Everything is expensive and all hotel restaurants need pre booking, there is no other place to eat nearby, so just be prepared to pay another $300-400 for diner each night for two person. The bath place is bit disappointing compared to other hot spring hotels in Japan with similar price.

If you're in the mood to splurge and treat yo self.... this place is it. They've got amazing restaurants and well rounded spa. I didn't want to leave this place! Did you know the whole hotel building looks like a cruise ship?

Breakfast at Windsor hotel. Limited selection and mediocre food. Omelette station didn't have any people there. Lots of food were cold. Fish was overly cooked and dry.... nothing was to Windsor quality!!

The high end price doesn't mean high level service. The receptionist made a mistake about our dinner reservation for sushi and can't rearrange it again, finally we got a very awful buffet in a basement, they don't even offer the juice and beer on the buffet, you need pay for the beverages additionally. Worst day in this trip, very disappointed.