The Windsor Hotel Toya Resort & Spa on Postcard

"A luxury resort on Hokkaido island, the Windsor Hotel Toya carries a certain cachet in Japan as the setting for the 2008 G8 summit. It continues to stay fit for world leaders and royalty, putting an emphasis on relaxation in nature and fine dining. The Windsor Hotel chefs have earned an impressive five Michelin stars in the French, Japanese and teppanyaki restaurants, plus more casual options include pizza, sushi, and Chinese cuisine. Live music in the lobby accompanies the breathtaking views of Lake Toya and the bay of Uchiura, and the cable car also takes in Nakajima island in the lake and Mount Yokei in the distance. The hotel has an exclusive onsen for guests with Japanese cypress and stone baths. The spa offers massages and reflexology, body treatments, and Vichy shower rooms, and the Crystal Blue Club has a gym and 25-meter indoor swimming pool under a glass ceiling. The Windsor Hotel is a 90-minute train ride from New Chitose Airport, with shuttle service available from the train station."

The Best Hotels in Japan

test

BeeYan & King

Google

A luxury hotel on top of mountain overlooking Lake Toya and view of the ocean on the other side. We enjoyed sunrise from our room and sunset from other side of the hotel, the views are breathtaking. The hotel is beautiful with huge lounges, shops, nice onsen (indoor and outdoor) and a number of restaurants. Do make reservations with the restaurant ahead of time if you want to have dinner there as they are often fully booked on the day. We had breakfast in the French restaurant, Gilligan’s Island, and it’s great, service is fantastic (Ota-san looked after us very well, thanks!). We had a good experience and will definitely visit again.

William J M B

Google

Hotel set up it seems for tour groups. Very little attention to individual guests. Room a bit tired but, worse, smelled strongly of stale smoke. We paid more than £200 per room night and definitely not worth it. Breakfast woeful. Has a high quality Japanese restaurant but pricey. Definitely would not recommend as a family holiday hotel - maybe fine for golf or skiing.

Y L

Google

Absolutely horrible experience. I will hands down say this is the most tourist unfriendly hotel/resort I ever stayed in and will not recommend it to anyone. 1. The front desk could barely speak English/Chinese and so does more than half of the staff. Understand this is Japan but would still expect 5 star hotels to be able to speak English 2. Restaurants all require at least 1 day booking ahead but this is not mentioned on the website. Some restaurants such as Japanese set menus I can understand but for pizza or cafe the same applies, they will not allow take out in any form. Also the restaurant is more than half empty. In the middle of the mountain there is nothing to eat other than room service. 3. Service in general is just horrible, after the English the staff just stared at me weirdly like it’s non of her problem.

werneburg michael

Google

This hotel lives up to the billing. The Japanese breakfast was among the finest meals I've had in a decade in the country. Even my kids agreed that the beds were perfect. I had a long walk down to the lake in superb weather. If golf is your thing, the views of the lake and the Pacific are so, so good. Only 802.11n for Wi-Fi but that's Japan.

Sam Shaw

Google

I went there first time in 2015 , it was a nice hotel, but I went again after the pandemic in 2024. I found everything is out of style. The view is magnificent and part from that is ………. I will stay again if I go to play golf.

Averell Chen

Google

Came here for afternoon tea. There was a harpist here that I believe is a resident here that played for an hour. The view here is amazing and the lobby is very grand. The staff are quite friendly and professional as well.

Eugene Ching

Google

The Windsor Hotel is huge, luxurious, and the view of the lake, and ski areas are simply wonderful. The resort is quite far away from the main roads, so it's quite a drive to get to the resort. But once you're there, it's a beautiful and very large place with everything you need. The food is incredible, and their 3 different restaurants are amazing. Well worth a place to make your stay.

Sid S.

Google

Best view for Lake Toya. Hotel feels dated, but very well maintained and clean. My room had no issue. Great services by helpful staff. During dinnet, they made a little mistake with my order, but it wasn't a big deal. Overall, both dinner and breakfast were excellent.

BeeYan & King

Google

A luxury hotel on top of mountain overlooking Lake Toya and view of the ocean on the other side. We enjoyed sunrise from our room and sunset from other side of the hotel, the views are breathtaking. The hotel is beautiful with huge lounges, shops, nice onsen (indoor and outdoor) and a number of restaurants. Do make reservations with the restaurant ahead of time if you want to have dinner there as they are often fully booked on the day. We had breakfast in the French restaurant, Gilligan’s Island, and it’s great, service is fantastic (Ota-san looked after us very well, thanks!). We had a good experience and will definitely visit again.

William J M B

Google

Hotel set up it seems for tour groups. Very little attention to individual guests. Room a bit tired but, worse, smelled strongly of stale smoke. We paid more than £200 per room night and definitely not worth it. Breakfast woeful. Has a high quality Japanese restaurant but pricey. Definitely would not recommend as a family holiday hotel - maybe fine for golf or skiing.

Y L

Google

Absolutely horrible experience. I will hands down say this is the most tourist unfriendly hotel/resort I ever stayed in and will not recommend it to anyone. 1. The front desk could barely speak English/Chinese and so does more than half of the staff. Understand this is Japan but would still expect 5 star hotels to be able to speak English 2. Restaurants all require at least 1 day booking ahead but this is not mentioned on the website. Some restaurants such as Japanese set menus I can understand but for pizza or cafe the same applies, they will not allow take out in any form. Also the restaurant is more than half empty. In the middle of the mountain there is nothing to eat other than room service. 3. Service in general is just horrible, after the English the staff just stared at me weirdly like it’s non of her problem.

werneburg michael

Google

This hotel lives up to the billing. The Japanese breakfast was among the finest meals I've had in a decade in the country. Even my kids agreed that the beds were perfect. I had a long walk down to the lake in superb weather. If golf is your thing, the views of the lake and the Pacific are so, so good. Only 802.11n for Wi-Fi but that's Japan.

Sam Shaw

Google

I went there first time in 2015 , it was a nice hotel, but I went again after the pandemic in 2024. I found everything is out of style. The view is magnificent and part from that is ………. I will stay again if I go to play golf.

Averell Chen

Google

Came here for afternoon tea. There was a harpist here that I believe is a resident here that played for an hour. The view here is amazing and the lobby is very grand. The staff are quite friendly and professional as well.

Eugene Ching

Google

The Windsor Hotel is huge, luxurious, and the view of the lake, and ski areas are simply wonderful. The resort is quite far away from the main roads, so it's quite a drive to get to the resort. But once you're there, it's a beautiful and very large place with everything you need. The food is incredible, and their 3 different restaurants are amazing. Well worth a place to make your stay.

Sid S.

Google

Best view for Lake Toya. Hotel feels dated, but very well maintained and clean. My room had no issue. Great services by helpful staff. During dinnet, they made a little mistake with my order, but it wasn't a big deal. Overall, both dinner and breakfast were excellent.

Jellybea N.

Yelp

If you're in the mood to splurge and treat yo self.... this place is it. They've got amazing restaurants and well rounded spa. I didn't want to leave this place! Did you know the whole hotel building looks like a cruise ship?

Victoria L.

Yelp

Breakfast at Windsor hotel. Limited selection and mediocre food. Omelette station didn't have any people there. Lots of food were cold. Fish was overly cooked and dry.... nothing was to Windsor quality!!

Frank L.

Yelp

The high end price doesn't mean high level service. The receptionist made a mistake about our dinner reservation for sushi and can't rearrange it again, finally we got a very awful buffet in a basement, they don't even offer the juice and beer on the buffet, you need pay for the beverages additionally. Worst day in this trip, very disappointed.

The Windsor Hotel Toya Resort & Spa

The Windsor Hotel Toya Resort & Spa

Photos

Highlights

You might also like