The Westin New York Grand Central

I have no doubt that the next time I head to NYC, I will be booking a room at this hotel. The rooms are spacious and we were given a room on the 41st floor, so the view was spectacular. Check in with Thomas was a joy as he is so friendly and helpful. We were given some free drink coupons for their bar, as well as some free breakfast ones. The bar is lovely, and the drinks and food were very good. This hotel is in a great walkable area, and close to Sarge's, which is an amazing deli that one must try! Thank you Westin Hotel for a great weekend for my daughter & I!

We had a very pleasant and comfortable stay here. I had reservations about the size of the room, given the comments about NY hotel rooms, but it was a pleasant surprise that ours was a very well appointed one on a high floor with a view of the Chrysler building. We had breakfast at the restaurant on our last day and the spread was quite nice. I'm taking off a star (and I echo other reviews) as there is no bottled water provided in the room and the front desk staff asked us to go to the gym to fill up our water bottles.

We booked the Westin to stay an extra day in New York after our Cruise. This hotel has so many positives to recommend booking this hotel! Love location, easy to get everywhere from here, close to subway and great food in Grand Central! Love that you can pick to check in early when you get your confirmation email .. we did that and we checked into our room at 9.30 am .. which really felt like great value and we made the most of our time in NY. We also got coupons to have breakfast! The room was spacious, bed, pillows etc were soft and luxurious. The only negative about this hotel was the elevators, some not working and in the morning it took us 40 minutes to get on an elevator with our luggage and get down to the lobby! This made us late to meet our friends .. luckily we were not trying to make a flight! The luggage porters did not seem to move from their station .. no one offered to bring luggage up or down to room which was the only thing that made this hotel seem not 5 ⭐️!

I’m surprised by some of these reviews because it’s a really nice hotel with an extremely comfortable bed, close to many things. Also - this hotel still uses proper fitted sheets on the bed and IFYKYK that many hotels no longer do this instead just using a flat sheet that will absolutely scrunch up mid-sleep. Only nice to have request would be in room water.

Service was not up to par with the level of standards expected of Westin/Marriott. First, there was no water provided in the room when I checked in. In my entire experience of traveling the world, even 3-star hotels provide complimentary water in the room. When I called the hotel guest services, they said they would send up to my room. When nothing happened for almost an hour, I called again. A different person picked up. She merely said that there was no record of my request. There was no empathy for a thirsty guest. So I said, could you please send it up, and her cold reply was, to my utter shock, 'there is no room service after 1030pm'. I had to ask so what do I do and she then prompted to say I had to go down and get the water from the front desk if I liked. I had no choice but to go down, even though I was not properly attired. When I was downstairs, the front desk staff just told me to wait at the side. There was no courtesy in the delivery at all. I felt like a beggar, not a hotel guest. A lady then walked out nonchalantly from a room and just passed me a bottle of water. Zero courtesy again. Was there really no one who could send the water to our room, or at least put the water in all our rooms upon checking in? When I next asked for firmer pillows, the response was simply, 'the pillows in our rooms are already firm.'. This is not the level of service I expect of a Westin/Marriott hotel. Usually there would be welcome drink/fruits/chocs in the room but the Westin Grand Central hotel room felt like it was stripped to the bare basics. Of course, I am measuring up to standards I have seen in other Westin/Marriott hotels in other countries. If The Westin Grand Central is benchmarked differently, do let me know. Definitely, not all were bad. Some of the front desk ladies were very polite and efficient when they handled my check-in and -out. As a gold elite member, they also upgraded my room. There are certainly some staff who need better hospitality and customer service training to better live up to the standards and expectations. Otherwise, Westin/Marriott's reputation could be tarnished in the hands of a few rotten apples. Rooms are basic and not luxurious feel. There is also no master button to control the lighting nor curtains, everything is manual.

We absolutely loved our experience at the Westin Grand Central. Not only is it in a great location the staff is phenomenal! I was so thankful at check in when our room was ready for us at 9:30 when we arrived. Lilly was wonderful at the front desk and made us feel so welcome. She went above and beyond with complimentary coffee and drink vouchers. The staff here is noticeably superior. Their attention to detail is so appreciated.Charlie, Guillermo, and Kate B were so wonderful. Management was amazing as well. No matter what your needs were they were attentive and ready to help. Thank you for the great weekend in NYC! We would recommend this hotel to anyone visiting!

I truly enjoyed my stay, from the moment I met Hector the bellman to the incredible front office staff. The Marriott became my home for the past 7 days. ||The lovely bartender Catherine and the mid shift and evening staff were very attentive at the front desk.||The rooms were comfortable and spacious for me to move around, order food and relax after work meetings.

I wanted to splurge on a nice hotel close to Grand Central Station, and this is where I landed. The staff provided excellent service, but I should make note that you cannot just walk in and book a room. Everything must be done online. Once you have a confirmation number, only then will you be able to check-in to your accommodations. The room was clean and quiet. The air-conditioner was nice and cold on this particular hot summer day. My view was of the building across the street, so nothing exciting, but typical of midtown hotels. I did enjoy a complimentary breakfast, which was outstanding. There's a long line for breakfast, so keep that in mind and don't wait until the last minute to rush to the buffet. The concierge was super helpful and delightful to speak with, and the staff were LGBTQ+ friendly (many of them even wearing rainbow pins on their uniforms/suits). The location was great, because I did not want to walk for miles to find a nice hotel and this one was well-situated. There were a number of cafes and restaurants within walking distance, as well. The hotel gym was well-appointed, but kind of dark and drab with no view. On the positive side, nothing to distract you while you get your sweat on. They also had a well-secured holding area for your luggage on the first floor, which was very convenient. I had a late flight and wanted to do some sightseeing beforehand, but didn't want to drag a suitcase with me all over NYC. All-in-all, a highly satisfying experience and I'd recommend it.

I have no doubt that the next time I head to NYC, I will be booking a room at this hotel. The rooms are spacious and we were given a room on the 41st floor, so the view was spectacular. Check in with Thomas was a joy as he is so friendly and helpful. We were given some free drink coupons for their bar, as well as some free breakfast ones. The bar is lovely, and the drinks and food were very good. This hotel is in a great walkable area, and close to Sarge's, which is an amazing deli that one must try! Thank you Westin Hotel for a great weekend for my daughter & I!

We had a very pleasant and comfortable stay here. I had reservations about the size of the room, given the comments about NY hotel rooms, but it was a pleasant surprise that ours was a very well appointed one on a high floor with a view of the Chrysler building. We had breakfast at the restaurant on our last day and the spread was quite nice. I'm taking off a star (and I echo other reviews) as there is no bottled water provided in the room and the front desk staff asked us to go to the gym to fill up our water bottles.

We booked the Westin to stay an extra day in New York after our Cruise. This hotel has so many positives to recommend booking this hotel! Love location, easy to get everywhere from here, close to subway and great food in Grand Central! Love that you can pick to check in early when you get your confirmation email .. we did that and we checked into our room at 9.30 am .. which really felt like great value and we made the most of our time in NY. We also got coupons to have breakfast! The room was spacious, bed, pillows etc were soft and luxurious. The only negative about this hotel was the elevators, some not working and in the morning it took us 40 minutes to get on an elevator with our luggage and get down to the lobby! This made us late to meet our friends .. luckily we were not trying to make a flight! The luggage porters did not seem to move from their station .. no one offered to bring luggage up or down to room which was the only thing that made this hotel seem not 5 ⭐️!

I’m surprised by some of these reviews because it’s a really nice hotel with an extremely comfortable bed, close to many things. Also - this hotel still uses proper fitted sheets on the bed and IFYKYK that many hotels no longer do this instead just using a flat sheet that will absolutely scrunch up mid-sleep. Only nice to have request would be in room water.

Service was not up to par with the level of standards expected of Westin/Marriott. First, there was no water provided in the room when I checked in. In my entire experience of traveling the world, even 3-star hotels provide complimentary water in the room. When I called the hotel guest services, they said they would send up to my room. When nothing happened for almost an hour, I called again. A different person picked up. She merely said that there was no record of my request. There was no empathy for a thirsty guest. So I said, could you please send it up, and her cold reply was, to my utter shock, 'there is no room service after 1030pm'. I had to ask so what do I do and she then prompted to say I had to go down and get the water from the front desk if I liked. I had no choice but to go down, even though I was not properly attired. When I was downstairs, the front desk staff just told me to wait at the side. There was no courtesy in the delivery at all. I felt like a beggar, not a hotel guest. A lady then walked out nonchalantly from a room and just passed me a bottle of water. Zero courtesy again. Was there really no one who could send the water to our room, or at least put the water in all our rooms upon checking in? When I next asked for firmer pillows, the response was simply, 'the pillows in our rooms are already firm.'. This is not the level of service I expect of a Westin/Marriott hotel. Usually there would be welcome drink/fruits/chocs in the room but the Westin Grand Central hotel room felt like it was stripped to the bare basics. Of course, I am measuring up to standards I have seen in other Westin/Marriott hotels in other countries. If The Westin Grand Central is benchmarked differently, do let me know. Definitely, not all were bad. Some of the front desk ladies were very polite and efficient when they handled my check-in and -out. As a gold elite member, they also upgraded my room. There are certainly some staff who need better hospitality and customer service training to better live up to the standards and expectations. Otherwise, Westin/Marriott's reputation could be tarnished in the hands of a few rotten apples. Rooms are basic and not luxurious feel. There is also no master button to control the lighting nor curtains, everything is manual.

We absolutely loved our experience at the Westin Grand Central. Not only is it in a great location the staff is phenomenal! I was so thankful at check in when our room was ready for us at 9:30 when we arrived. Lilly was wonderful at the front desk and made us feel so welcome. She went above and beyond with complimentary coffee and drink vouchers. The staff here is noticeably superior. Their attention to detail is so appreciated.Charlie, Guillermo, and Kate B were so wonderful. Management was amazing as well. No matter what your needs were they were attentive and ready to help. Thank you for the great weekend in NYC! We would recommend this hotel to anyone visiting!

I truly enjoyed my stay, from the moment I met Hector the bellman to the incredible front office staff. The Marriott became my home for the past 7 days. ||The lovely bartender Catherine and the mid shift and evening staff were very attentive at the front desk.||The rooms were comfortable and spacious for me to move around, order food and relax after work meetings.

I wanted to splurge on a nice hotel close to Grand Central Station, and this is where I landed. The staff provided excellent service, but I should make note that you cannot just walk in and book a room. Everything must be done online. Once you have a confirmation number, only then will you be able to check-in to your accommodations. The room was clean and quiet. The air-conditioner was nice and cold on this particular hot summer day. My view was of the building across the street, so nothing exciting, but typical of midtown hotels. I did enjoy a complimentary breakfast, which was outstanding. There's a long line for breakfast, so keep that in mind and don't wait until the last minute to rush to the buffet. The concierge was super helpful and delightful to speak with, and the staff were LGBTQ+ friendly (many of them even wearing rainbow pins on their uniforms/suits). The location was great, because I did not want to walk for miles to find a nice hotel and this one was well-situated. There were a number of cafes and restaurants within walking distance, as well. The hotel gym was well-appointed, but kind of dark and drab with no view. On the positive side, nothing to distract you while you get your sweat on. They also had a well-secured holding area for your luggage on the first floor, which was very convenient. I had a late flight and wanted to do some sightseeing beforehand, but didn't want to drag a suitcase with me all over NYC. All-in-all, a highly satisfying experience and I'd recommend it.