The Westin New York Grand Central

I had an absolutely wonderful stay at The Westin New York Grand Central! From the moment I arrived, everything—from the front desk to room service—was exceptional. As soon as I stepped onto the 26th floor, I was blown away by the amazing scent, and when I entered my room, I was beyond impressed. It was spotless! As a self-proclaimed neat freak, I can always tell when something is truly clean, and this was perfection.||A special shoutout to Nevillu, who went above and beyond to ensure our stay was nothing short of amazing. The breakfast selection was also fantastic. I will definitely be returning with my family.

Wow! What an incredible experience at the Westin Grand Central. From the moment that Diedre checked us in to Leon helping us with our luggage and some local advice to the well appointed room, we couldn’t ask for more. Diedre said you are staying at the nicest hotel in NYC and by the end of our stay, we believe it. All employees made us feel special and we do appreciate that. To cap things off, Doorman Hector was super impressive and attentive. We will definitely be back to NYC to visit our son and we found our new home when we arrive! Thanks Westin Grand Central Station!?

The staff make this place unbeatable. First, the hotel is very nice with updated rooms that are clean. The beds are very comfortable. It’s a very nice hotel with reasonable rates in a solid location to explore New York. A quick taxi ride can get you anywhere. The in-house restaurant has some great meals and you can quickly get to many more options. The staff though, are simply amazing. We were here to see a medical specialist for my daughter and she ended up needing to be admitted twice. I had to change my check out date multiple times, and the staff supported me the entire time. Alexandra sent my daughter chocolates on Valentine’s Day. They asked about my daughter every single day. I was simply blown away with the care provided to us during a stressful time. A huge call out to Alexandra and Lilly. Thank you so much for caring, supporting, and making this my best hotel stay of my life.

I recently had an amazing stay at the Westin Grand Central, and I’d love to highlight some standout team members who made my experience truly exceptional. From the moment I arrived, Lillian at the front desk made check-in a breeze with her warm and efficient service. Her friendly demeanor set a positive tone for my entire stay. At the bar, Brian impressed me with his expertise and engaging conversation. His carefully crafted cocktails and genuine hospitality turned every evening into a delightful experience. A special thank you also goes out to Manager Neville, who ensured that every detail of my stay was seamless and comfortable. His attentive management and commitment to guest satisfaction were evident throughout my visit. Overall, the dedication and exceptional service of Lillian, Brian, and Manager Neville contributed to a memorable experience. I look forward to returning and would highly recommend Westin Grand Central to anyone seeking top-notch hospitality.

***** Great Stay and Wonderful people*****|| Mr. Neville ( General Manager) and Ms. Lily ( Guest Services) have been the BEST. We were always greeted with a smile. I love being around good company and very polite people. Ever since we checked in they have been so accommodating. Always asking is there is anything else we can do to make sure your visit is pleasant and enjoyable. The conversations have been friendly and very funny. Because of them, we will make our visit back very soon and will request their services. Only if all hotels had good people and services like this. NYC Westin at Grand Central owe my family nothing but another good visit. Thank you… Until next time…

Beautiful hotel and great service! Staff was friendly and Neville was super nice and helpful. We had an amazing time and his attention to detail was amazing. Definitely a place to return to. Rooms were ok, location was perfect and food was 4/5. Thanks to Neville and staff for making our weekend memorable!

I love this place! Everyone was so helpful and friendly. I left my ID and credit cards at home, and after alternate ways to identify myself, I was able to check in. We were always greeted with a smile and upbeat hello. The breakfast buffet was okay. Housekeeping was responsive to extra towels. They were prompt with bottled water. Our room was a nice size, and the bedding was comfortable. It's about 2-3 blocks from Grand Central Station. It was an easy walk with a medium suitcase and after an overnight snow! It was within walking distance to Broadway shows, shopping, dining, Bryant Park, and Times Square. This will be #1 choice when I visit. And I love the Westin products! The robes are soft. They have the White Tea full-sized shower gel, shampoo, and conditioner!

We stayed at the Weinstein Hotel, and our experience was great. The room was spotless, and the staff was exceptionally friendly. A special mention to Neville, who went above and beyond in introducing himself and making us feel truly at home. We had a wonderful stay and would definitely recommend it!