The Westin New York Grand Central

As a former New Yorker I rarely stay at a NYC hotel but location was important on this trip and booked a room mid-town for access to specific trains and areas. Not only is the location of this hotel great but the front desk staff was one of the nicest and most helpful I have ever encountered. The rooms are big and clean and breakfast was tasty. They staff acknowledge my Platinum Status the moment i gave them my name and made sure all my benefits were offered upfront. The only thing that would have made this hotel better was a M CLUB.

We had a very pleasant and comfortable stay here. I had reservations about the size of the room, given the comments about NY hotel rooms, but it was a pleasant surprise that ours was a very well appointed one on a high floor with a view of the Chrysler building. We had breakfast at the restaurant on our last day and the spread was quite nice. I'm taking off a star (and I echo other reviews) as there is no bottled water provided in the room and the front desk staff asked us to go to the gym to fill up our water bottles.

Great hotel , clean, efficient and the staff is very nice. So incredibly central. You walk out, there’s the Grand Central Terminal, the Chrysler building, and a few weeks over is the beautiful public library and 5th ave. Around you there’s anything you could possibly need also. Beware the valet, hotel parking is insanely expensive. No one told us the price, then we got charged and ended up paying 418 CAD for 2 nights.

Service was not up to par with the level of standards expected of Westin/Marriott. First, there was no water provided in the room when I checked in. In my entire experience of traveling the world, even 3-star hotels provide complimentary water in the room. When I called the hotel guest services, they said they would send up to my room. When nothing happened for almost an hour, I called again. A different person picked up. She merely said that there was no record of my request. There was no empathy for a thirsty guest. So I said, could you please send it up, and her cold reply was, to my utter shock, 'there is no room service after 1030pm'. I had to ask so what do I do and she then prompted to say I had to go down and get the water from the front desk if I liked. I had no choice but to go down, even though I was not properly attired. When I was downstairs, the front desk staff just told me to wait at the side. There was no courtesy in the delivery at all. I felt like a beggar, not a hotel guest. A lady then walked out nonchalantly from a room and just passed me a bottle of water. Zero courtesy again. Was there really no one who could send the water to our room, or at least put the water in all our rooms upon checking in? When I next asked for firmer pillows, the response was simply, 'the pillows in our rooms are already firm.'. This is not the level of service I expect of a Westin/Marriott hotel. Usually there would be welcome drink/fruits/chocs in the room but the Westin Grand Central hotel room felt like it was stripped to the bare basics. Of course, I am measuring up to standards I have seen in other Westin/Marriott hotels in other countries. If The Westin Grand Central is benchmarked differently, do let me know. Definitely, not all were bad. Some of the front desk ladies were very polite and efficient when they handled my check-in and -out. As a gold elite member, they also upgraded my room. There are certainly some staff who need better hospitality and customer service training to better live up to the standards and expectations. Otherwise, Westin/Marriott's reputation could be tarnished in the hands of a few rotten apples. Rooms are basic and not luxurious feel. There is also no master button to control the lighting nor curtains, everything is manual.

We stayed for one night during a busy Thanksgiving week in a room with double occupancy. The room size is pretty decent for the standard of NYC, the staff are friendly and gave us extended check out time because we were here for medical appointments in a hospital on UES. I was able to use my Marriott rewards for a last minute booking and they offered one free breakfast on top of that, so overall a pleasant experience, will recommend this hotel for anyone who has business near midtown east.

I’m surprised by some of these reviews because it’s a really nice hotel with an extremely comfortable bed, close to many things. Also - this hotel still uses proper fitted sheets on the bed and IFYKYK that many hotels no longer do this instead just using a flat sheet that will absolutely scrunch up mid-sleep. Only nice to have request would be in room water.

I checked out yesterday and I’m already ready to go back! My husband and I enjoyed our stay at The Westin Grand Central. The location was conveniently central for transportation, dining, and shopping. The staff was pleasant across the board - check-in, concierge, luggage check, bartenders, and floor mgmt. The room was as expected for a luxury hotel. It could have used minor updates and better noise cancellation for the hallway, but overall great. Looking forward to staying here again!

This is not a 5 star hotel. No amenities in the room. Toilet is bare. Road noise is so bad and constantly sirens every few minutes so if u can never get a quiet night rest. Even platinum member they don't upgrade you and only gives you 2 bottles of water.

As a former New Yorker I rarely stay at a NYC hotel but location was important on this trip and booked a room mid-town for access to specific trains and areas. Not only is the location of this hotel great but the front desk staff was one of the nicest and most helpful I have ever encountered. The rooms are big and clean and breakfast was tasty. They staff acknowledge my Platinum Status the moment i gave them my name and made sure all my benefits were offered upfront. The only thing that would have made this hotel better was a M CLUB.

We had a very pleasant and comfortable stay here. I had reservations about the size of the room, given the comments about NY hotel rooms, but it was a pleasant surprise that ours was a very well appointed one on a high floor with a view of the Chrysler building. We had breakfast at the restaurant on our last day and the spread was quite nice. I'm taking off a star (and I echo other reviews) as there is no bottled water provided in the room and the front desk staff asked us to go to the gym to fill up our water bottles.

Great hotel , clean, efficient and the staff is very nice. So incredibly central. You walk out, there’s the Grand Central Terminal, the Chrysler building, and a few weeks over is the beautiful public library and 5th ave. Around you there’s anything you could possibly need also. Beware the valet, hotel parking is insanely expensive. No one told us the price, then we got charged and ended up paying 418 CAD for 2 nights.

Service was not up to par with the level of standards expected of Westin/Marriott. First, there was no water provided in the room when I checked in. In my entire experience of traveling the world, even 3-star hotels provide complimentary water in the room. When I called the hotel guest services, they said they would send up to my room. When nothing happened for almost an hour, I called again. A different person picked up. She merely said that there was no record of my request. There was no empathy for a thirsty guest. So I said, could you please send it up, and her cold reply was, to my utter shock, 'there is no room service after 1030pm'. I had to ask so what do I do and she then prompted to say I had to go down and get the water from the front desk if I liked. I had no choice but to go down, even though I was not properly attired. When I was downstairs, the front desk staff just told me to wait at the side. There was no courtesy in the delivery at all. I felt like a beggar, not a hotel guest. A lady then walked out nonchalantly from a room and just passed me a bottle of water. Zero courtesy again. Was there really no one who could send the water to our room, or at least put the water in all our rooms upon checking in? When I next asked for firmer pillows, the response was simply, 'the pillows in our rooms are already firm.'. This is not the level of service I expect of a Westin/Marriott hotel. Usually there would be welcome drink/fruits/chocs in the room but the Westin Grand Central hotel room felt like it was stripped to the bare basics. Of course, I am measuring up to standards I have seen in other Westin/Marriott hotels in other countries. If The Westin Grand Central is benchmarked differently, do let me know. Definitely, not all were bad. Some of the front desk ladies were very polite and efficient when they handled my check-in and -out. As a gold elite member, they also upgraded my room. There are certainly some staff who need better hospitality and customer service training to better live up to the standards and expectations. Otherwise, Westin/Marriott's reputation could be tarnished in the hands of a few rotten apples. Rooms are basic and not luxurious feel. There is also no master button to control the lighting nor curtains, everything is manual.

We stayed for one night during a busy Thanksgiving week in a room with double occupancy. The room size is pretty decent for the standard of NYC, the staff are friendly and gave us extended check out time because we were here for medical appointments in a hospital on UES. I was able to use my Marriott rewards for a last minute booking and they offered one free breakfast on top of that, so overall a pleasant experience, will recommend this hotel for anyone who has business near midtown east.

I’m surprised by some of these reviews because it’s a really nice hotel with an extremely comfortable bed, close to many things. Also - this hotel still uses proper fitted sheets on the bed and IFYKYK that many hotels no longer do this instead just using a flat sheet that will absolutely scrunch up mid-sleep. Only nice to have request would be in room water.

I checked out yesterday and I’m already ready to go back! My husband and I enjoyed our stay at The Westin Grand Central. The location was conveniently central for transportation, dining, and shopping. The staff was pleasant across the board - check-in, concierge, luggage check, bartenders, and floor mgmt. The room was as expected for a luxury hotel. It could have used minor updates and better noise cancellation for the hallway, but overall great. Looking forward to staying here again!

This is not a 5 star hotel. No amenities in the room. Toilet is bare. Road noise is so bad and constantly sirens every few minutes so if u can never get a quiet night rest. Even platinum member they don't upgrade you and only gives you 2 bottles of water.