The Westin Excelsior, Florence

We had a wonderful stay at this hotel. It had an immaculate design and attention to detail throughout the property. The lobby and hallways were beautifully designed, creating a warm and luxurious atmosphere. Our room was spacious and just as beautifully decorated, with a small balcony overlooking the river with an awesome view. The service was great. We requested an item for our room, and it was delivered very quickly. Everyone we encountered was extremely polite, professional, and eager to help. The breakfast buffet was very nice including made-to-order omelets and eggs prepared to your liking. If we return to Florence, we would absolutely stay here again!

Even before we arrived,and most certainly once we did, we felt well- taken care off. Prior to our arrival, the concierge team addressed all of my emails and assisted with dinner recommendations and reservations as well as arranging private tours. Every recommendation was excellent and executed seamlessly. An enormous thank you to the entire team.||Where do I begin with the attention and exceptional customer service extended by Beatrice in Guest Relations and Noemi, the Front Desk Manager? Both went out of their way to make our stay special and to facilitate our daughter’s transition to the hotel from her Florence Study Abroad program apartment. Nothing we asked was too much trouble and every question met with a smile. We so enjoyed getting to know both of them and they added to our experience that much more. All of the staff we encountered were friendly and professional.||Despite the hotel undergoing a renovation, we did not feel our stay was impacted. The breakfast buffet in the Presidential Suite was a perfect alternative to the restaurant and was very comprehensive with a beautiful view. The hotel is charming with so much character and history as well as being spotless. We loved our room overlooking the Arno - it was lovely and elegant. ||Grazie Mille for a perfect stay!|Grazie Mille

The Westin Excelsior Florence is, without a doubt, the best hotel we have ever stayed at in Europe. Situated on a historic site, it offers breathtaking views of the Arno River and the stunning cityscape of Florence. The location is perfect—centrally positioned with most major attractions just a 10-15 minute walk away, and excellent restaurants on both sides of the nearby bridges. The service provided by the hotel staff was absolutely exceptional, making our stay truly memorable. From the moment we stepped inside, we were captivated by the beautifully arranged Christmas decorations and the refreshing aroma that filled the air. During check-in, the front desk manager personally showed us the rooms we had reserved and ensured that our preferred temperature settings were adjusted to perfection. The housekeeping staff cleaned our rooms at least twice a day, ensuring everything remained spotless and immaculate throughout our stay. The hotel’s design strikes a perfect balance between classic elegance and modern sophistication. Its exquisite wooden frames and high-end décor create a luxurious yet bright and welcoming atmosphere. After we checked out, we realized we had left a small item behind. The housekeeping staff , management and concierge promptly contacted us to confirm they had found it and kindly offered to ship it back to our home free of charge. Their thoughtfulness and efficiency were truly impressive, and we cannot thank them enough. Our entire experience at The Westin Excelsior Florence was unforgettable, and we would highly recommend it to anyone visiting Florence.

There are many nice hotels in Florence. What particularly distinguishes the Excelsior is the exceptional staff. As mentioned in many reviews, they truly are great. What was special for us is that they really go “above and beyond.” A member of our family has special needs due to a health issue. Every single request in that regard was not only accomodated by the hotel but cheerfully and helpfully - never “this can’t be done.” That is truly exceptional.

I wish I could remember everyone's name who works here and thank them personally. Such friendly, professional, smart people! Every single one was so pleasant, from the Front Desk, door men, bartenders, waitresses, the people who cleaned and made up the room. It was a fantastic 3 night stay and we did not want to. leave. I do remember Beatrice showing us around the hotel, giving us a history lesson, shopping recommendations, Church and Museum recommendations, everything. Great stay

We felt wrapped in luxury from the minute we stepped through the revolving door into the beautiful lobby. Porters took our luggage and showed us to the front desk where the clerk went over and above assisting us, answering our many questions. Our room was large and luxurious and the large beautiful bathroom offered a separate shower and oversized bathtub, with all the amenities you could want. The concierge desk was extremely helpful and all assistance was done with a smile. We were located across from the Arno near a wide variety of restaurants and within easy walking distance of Ponte Vecchio, the Duomo, and the Ufizzi Gallery. We hope to return to beautiful Florence and would be happy to stay at this hotel again.

I really had a wonderful experience in this beautiful hotel, it has a vibe of a castle, with its wonderful staff, everyone there is welcoming, Friendly and helpful. The breakfast was nice, and the poached eggs made be the chef is delicious. Every single detail in this hotel is eye-catching. The only thing I didn't like is that we didn't find a room with a view on the river, it was fully booked 🥲 I would definitely come back to this hotel on my next trip to Florence 🤍 🇮🇹

This hotel went above & beyond our expectations. Couldn’t recommend it enough for a long or short stay in Florence. The rooms were extremely spacious and kept up so well throughout our 4 days. We looked forward to heading back to our home away from home to escape the long days and unwind. Worth the money! Make sure you have a cocktail and enjoy the live piano player if you get a chance.

We had a wonderful stay at this hotel. It had an immaculate design and attention to detail throughout the property. The lobby and hallways were beautifully designed, creating a warm and luxurious atmosphere. Our room was spacious and just as beautifully decorated, with a small balcony overlooking the river with an awesome view. The service was great. We requested an item for our room, and it was delivered very quickly. Everyone we encountered was extremely polite, professional, and eager to help. The breakfast buffet was very nice including made-to-order omelets and eggs prepared to your liking. If we return to Florence, we would absolutely stay here again!

Even before we arrived,and most certainly once we did, we felt well- taken care off. Prior to our arrival, the concierge team addressed all of my emails and assisted with dinner recommendations and reservations as well as arranging private tours. Every recommendation was excellent and executed seamlessly. An enormous thank you to the entire team.||Where do I begin with the attention and exceptional customer service extended by Beatrice in Guest Relations and Noemi, the Front Desk Manager? Both went out of their way to make our stay special and to facilitate our daughter’s transition to the hotel from her Florence Study Abroad program apartment. Nothing we asked was too much trouble and every question met with a smile. We so enjoyed getting to know both of them and they added to our experience that much more. All of the staff we encountered were friendly and professional.||Despite the hotel undergoing a renovation, we did not feel our stay was impacted. The breakfast buffet in the Presidential Suite was a perfect alternative to the restaurant and was very comprehensive with a beautiful view. The hotel is charming with so much character and history as well as being spotless. We loved our room overlooking the Arno - it was lovely and elegant. ||Grazie Mille for a perfect stay!|Grazie Mille

The Westin Excelsior Florence is, without a doubt, the best hotel we have ever stayed at in Europe. Situated on a historic site, it offers breathtaking views of the Arno River and the stunning cityscape of Florence. The location is perfect—centrally positioned with most major attractions just a 10-15 minute walk away, and excellent restaurants on both sides of the nearby bridges. The service provided by the hotel staff was absolutely exceptional, making our stay truly memorable. From the moment we stepped inside, we were captivated by the beautifully arranged Christmas decorations and the refreshing aroma that filled the air. During check-in, the front desk manager personally showed us the rooms we had reserved and ensured that our preferred temperature settings were adjusted to perfection. The housekeeping staff cleaned our rooms at least twice a day, ensuring everything remained spotless and immaculate throughout our stay. The hotel’s design strikes a perfect balance between classic elegance and modern sophistication. Its exquisite wooden frames and high-end décor create a luxurious yet bright and welcoming atmosphere. After we checked out, we realized we had left a small item behind. The housekeeping staff , management and concierge promptly contacted us to confirm they had found it and kindly offered to ship it back to our home free of charge. Their thoughtfulness and efficiency were truly impressive, and we cannot thank them enough. Our entire experience at The Westin Excelsior Florence was unforgettable, and we would highly recommend it to anyone visiting Florence.

There are many nice hotels in Florence. What particularly distinguishes the Excelsior is the exceptional staff. As mentioned in many reviews, they truly are great. What was special for us is that they really go “above and beyond.” A member of our family has special needs due to a health issue. Every single request in that regard was not only accomodated by the hotel but cheerfully and helpfully - never “this can’t be done.” That is truly exceptional.

I wish I could remember everyone's name who works here and thank them personally. Such friendly, professional, smart people! Every single one was so pleasant, from the Front Desk, door men, bartenders, waitresses, the people who cleaned and made up the room. It was a fantastic 3 night stay and we did not want to. leave. I do remember Beatrice showing us around the hotel, giving us a history lesson, shopping recommendations, Church and Museum recommendations, everything. Great stay

We felt wrapped in luxury from the minute we stepped through the revolving door into the beautiful lobby. Porters took our luggage and showed us to the front desk where the clerk went over and above assisting us, answering our many questions. Our room was large and luxurious and the large beautiful bathroom offered a separate shower and oversized bathtub, with all the amenities you could want. The concierge desk was extremely helpful and all assistance was done with a smile. We were located across from the Arno near a wide variety of restaurants and within easy walking distance of Ponte Vecchio, the Duomo, and the Ufizzi Gallery. We hope to return to beautiful Florence and would be happy to stay at this hotel again.

I really had a wonderful experience in this beautiful hotel, it has a vibe of a castle, with its wonderful staff, everyone there is welcoming, Friendly and helpful. The breakfast was nice, and the poached eggs made be the chef is delicious. Every single detail in this hotel is eye-catching. The only thing I didn't like is that we didn't find a room with a view on the river, it was fully booked 🥲 I would definitely come back to this hotel on my next trip to Florence 🤍 🇮🇹

This hotel went above & beyond our expectations. Couldn’t recommend it enough for a long or short stay in Florence. The rooms were extremely spacious and kept up so well throughout our 4 days. We looked forward to heading back to our home away from home to escape the long days and unwind. Worth the money! Make sure you have a cocktail and enjoy the live piano player if you get a chance.

Can very fancy and sophisticated be average? Let's first say why I pose this question. My view was, well, not of the river or the cityscape even though I asked for it and was willing to pay. Next, was unable to adjust the water temperature and was very hot and...the water pressure was terrible and there were zero--no charging ports or stations. Finally, the prices were extremely high for food and beverage. All of that said. Imagine you were jettisoned back to the 1600s. The decor was breathtaking and the finishes were glamorous and very high end with statues and pictures specking the walls. The staff were uber attentive and professional. The location was perfect and right next to the river and bordering the square which is also bordered by the church where Botticelli is interred. If you were expecting or wanted a romantic adventure this would be the place. If you were looking for a place to feel special this would also be the place.

I do not like posting negative reviews but this was a big disappointment. Had to check in here for a wedding event. For over $1k a night, I expected a lot. I got the old feel vibe of Italy and that was it. The STAFF was amazing but the rooms... let's just say is a no for me. Small and cramped for its rate. There was a leak in my bathroom that came from the upper floor. We were immediately moved to a different room but i was hoping they would move me in a suite especially for $1k a night but i was transferred to the room next to it.. no view,size was ok but still overpriced if you ask me. Breakfast was included but they served the EXACT SAME things days in a row. Sorry westin just wasn't happy. You could do better.

Came in for dinner tonight. Most restaurants opens at 7 or later. I decided to have the Caesar salad and pasta dish. Having only sparkling water as tomorrow I have 2 walking tours. Service was excellent and will come back as I am here for 5 days.

Over the past 50 years, I've been fortunate to travel to Europe hundreds of times and, have stayed in the best hotels. However, once again, the Westin Excelsior, Florence exceeded all expectations. If you do decide to travel to Florence, there's no thinking or considering to be done. Your stay at the Westin Excelsior you realize why this becomes your home away from home, as it has been mine and my family's now for several years. The positive attributes to this hotel are endless. However, let's focus on the key elements that one would look for when staying at a five-star establishment. The Westin Excelsior provides all the key elements one is looking for to include clean, renovated, well appointed, oversize hotel rooms with proper air conditioning, ventilation, a staff, all around that is completely professional, and will respect all of your concerns and wishes, a fantastic location to everything, and of course, the only hotel in Florence with a penthouse bar overlooking this historic monumental city I do want to point out that the front desk behind the scenes individuals will do whatever is possible to help accommodate your needs, for us it was adjoining hotel rooms. Then there is the most dynamic group of concierge professionals you will find in Florence, who not only have a pulse on everything and anything you need, but happen to be a group of gentlemen that you enjoy their company just sitting and talking about life, as I so thoroughly enjoyed every single day of my trip Bottom line... The Westin Excelsior is indeed a 5+ star hotel that I hate to admit it, has no faults To all my friends and family at the Westin Excelsior have a happy healthy and safe new year and, we look forward to seeing you again same time next year till then, Chin-chin La Familia!! Rob Stone Rob Stone

The view is spectacular, with walls of glass that allow you to enjoy sweeping views of Florence and the Arno river, but boy do they make you pay! It was 28 euros for a simple gin and tonic! The price for 2 cocktails and a bottle of water was more than I paid for dinner at a sit down restaurant last night!

Absolutely amazing hotel. From the location, to the interior, the food and accommodations - it's all wonderful. The staff are kind, welcoming and helpful. This is a must stay. Make sure to visit the rooftop bar for spectacular views.

Great roof top bar with really good service and drinks. Highly recommend if you are in Florence. First stop after Positano and Rome.

An awesome hidden gem rooftop bar. It has amazing views of all of the main Florence attractions. There were only a few other people up there when we went. It was a peaceful break from all of the hustle and bustle down below. We just came up here for some drinks and they gave us some nuts and chips as well. The drinks and service were great! Definitely worth checking out.

wonderful stay for our first time in italy. we were treated wonderfully by ALL staff, specifically Iacopo. we had issues with missing luggage from the airport, calling taxis, advice for getting around town and specific places, water bottles, they helped us with everything! they were so so accommodating and incredible. the special touches like fresh fruit, flowers, and gourmet plated snacks randomly delivered to our room. we felt so taken care of. thank you to the wonderful staff for an amazing stay.

Awesome view of the city - especially at night! Wonderful views & great service. Except if you want an espresso martini be sure it's not near closing time. They turn off the machine.

Stumbled upon this place randomly when we were searching for a nice rooftop bar to enjoy the Florence sunset. We gazed across the various buildings along the river and saw a place with glass windows on the top and decided to walk towards it. As we entered the Westin, the concierge desk graciously directed us to the rooftop bar on the 6th floor. We didn't have a reservation, but they were able to accommodate a table for 2 outside after 10 min of waiting. I am glad that we waited. The view from the rooftop is phenomenal and we had a gorgeous panoramic view of the sunset. The vibes were good and drinks were delicious (just a little pricey at $22 a drink). The bar provided complimentary snacks, which was a plus.

Florentine syle - the grand version - at its best! It's one of the old palazzos from way back when, that's been done up as a hotel. You know the type - grand staircases, lots of marble, art and sculptures everywhere, and none of it too florid. That pretty much sums it up here. Add to the above staff that is always prompt and helpful, well maintained rooms, and the excellent location, and there really is not too much else to ask for! (ok, a coffee-maker in the room, but then again, there are a couple of excellent cafes right next door, so it's not that critical...)

The Westin in Florence is regal hotel perched alongside the Arno river with fantastic views of Ponte Vecchio and the entire city. The lobby is ornate and grand. I loved the abundance of fresh flowers and the large glass chandeliers. The vibe is old school and charming. Rooms are huge. We were upgraded to a suite with a bed that was possibly even larger than king sized. The bathroom has double vanity sinks, a tub and a glass shower. My only gripe is that the room felt a little dated, so I do think they could stand to make a few cosmetic updates. Make sure to visit the rooftop bar for some of the best views of the city. Only one warning is the rooftop bar is extremely pricey. Drinks are around 20 euro. I get that it's a swanky hotel bar (and a rooftop bar at that) but prices didn't feel in line with anything else that we came across in Florence. To put things in perspective, you can get a glass of wine for 4 euro at the bar next door. Higher prices certainly make sense... but I think the discrepancy between other places around was too large. We opted for breakfast over points and I would say it's definitely worth it. There is a large spread with lots of hot and cold options, and even an omelette bar. They also have dining tables outside overlooking the river. I wish we knew about this on our first morning, so we made sure to take advantage of this after. They don't really advertise that you can take your breakfast outside, so something to be aware of. Staff was friendly and attentive, location was prime and the vibe was downright classy. My stay here was certainly a fabulous way to kick off a vacation in Italy!

I just spent 19 days in Europe, and stayed at many Marriott luxury collections and while the Florence property was beautiful the experience with the hotel was a total disappointment with management's attitude and disregard for loyal Marriott guests. This was my 3rd time staying at this property. 1. I booked with points on the phone with Marriott explicitly stating there were 3 to the room, which was on my confirmation. Upon arrival I was told I needed to pay extra for the extra bed. What wasn't understandable is they charged 90€ on top of the fee for the cot per night for a larger room, which was not much larger than their regular rooms. Total management play for the manager to look good while all disregard for the guest. Upgrading us to help their bottom line, not a courtesy at all. The worst part was i was not told about the extra room charge until check out. Total scam! 2. Every hotel on the trip gave us free breakfast because of the Titanium status except this hotel. Reflecting, the manager has pressure to deliver to the bottom line by abusing Marriott guests. 3. Our shower drain was clogged. We asked the hotel to fix the shower drain. It was obvious the manager and hotel did not care considering it was never fixed nor did they switch our room. 4. Talking to the manager was akin to talking to a wall. This was the only hotel that customer service was lacking big time in certain areas. What was great about the hotel: - The concierge were amazing! - The breakfast was great, along with the restaurant staff. - The hotel ambiance and view were otherwise beautiful. - The hotel location is superb.

Wonderful!!! Would stay again and again. Fabulous location, room and room service! Well done!

We reserved a room one level above the entry room price and received a very nice upgrade (note, we are platinum level so I'm sure that helps), so I don't know how frequently upgrades are offered to others. See our pictures, but the room included a nice sofa, balcony, and very comfortable bed. I'm not sure of the exact classification, but I would call it a junior suite. The bathroom was spacious including a separate enclosed toilet and bidet area which is useful so more than one person can use the bathroom. Also, we received a welcome of sparkling wine, strawberries, and a front desk escort to the room. So it is understandable, we were put in a very good mood! The exterior of the hotel is beautiful and nicely located to all of the main attractions. We only used a taxi when departing and walked to evening restaurants and all of our sightseeing in Florence over our four-day visit. The hotel both inside and outside definitely has the feel of a Renaissance palace with large common rooms on each level decorated with ornate furniture fixtures, etc. Other things we really enjoyed about the hotel's location is that there was a craft market on Saturday in the square in front of the hotel and the rooftop bar. I also included a couple of pictures. Breakfast is included for gold/platinum members. The choices were plentiful and I think even better than what was offered at the Boscolo Exedra in Rome. Omelet station, lots of hot food items, fresh fruits, cereals, pastry, juices, and even sparkling wine in the morning. The Westin is expensive (but look at the St. Regis rates next door and it will look like a bargain LOL!!), but if you can afford it, it is a very nice product and location for a stay in Florence.

This is one of my favorite hotels that I've stayed at so far! We booked a Deluxe Suite and it was very spacious for the two of us. We had a street view but were to the left of the Arno and were able to see all of the lush Tuscan hills. WiFi was provided with my SPG Gold status and it was pretty fast for all 4 of our personal computers and phones. The best part of the room was the bed! The sheets were soft, the down blankets were plush and there were several pillows in different shapes and sizes. We also received turndown service which was always a nice touch. FYI, you need to put in your room key in the slot for the lights to work throughout your room. There are converter adapters available to borrow from the concierge but there are also USB outlets in the room to charge your electronics. The breakfast buffet wasn't anything special ($25 euros/pp) for the price but it was convenient and the service was friendly. There were an assortment of fruits, veggies, cereal, an omelette bar and drinks. They also offer Americano coffee! The service was pleasant for the most part. During checkout, we had an issue with our room key (and any replacement/newly keyed keys) that wouldn't open the door. They were able to open our door with the master key and offered to bring our luggage down for us. The location of the hotel is great and within 15-20 minutes walking distance of the City Center and most shopping areas.

From the moment we stepped foot inside, to the minute we left Florence, I was blown away by the service at the Westin. Concierge gave us great recommendations for restaurants nearby, and went ahead and made reservations for us. Unfortunately during my trip, the airline canceled my flight home. So as to not inconvenience us, the front desk called the airline, stood on the phone for nearly an hour, then forwarded the call to my suite once they were in touch with a live person. Hotel staff went out of their way to make every bit of our stay exceptional. Then of course theres the view!!! Our room overlooked the canal, so every morning we woke up to folks canoeing up and down the river and horse drawn carriages strolling by. Talk about relaxing AND beautiful!!!! I can't wait to go back!!!

What a fantastic experience and the view was also nice. Just in town for 2 nights and the staff was pleasant.

This is a great hotel in Florence! It's across the street from the St. Regis, a sister property, where you can enjoy both properties and charge the balances to your room regardless of which hotel you are staying at. Checkout the rooftop here! Cocktails at the rooftop are not only incredible but also are accompanied by a great view. Highly recommend!

Love the hotel still but I down graded it one star because it is beginning to need a bit of a face lift and the bathroom needs some small tweaking However the location is awesome because it is not in the middle of the tourist area but close enough for a nice a walk The river backdrop is always a plus But PLEASE update the hotel!!!!

Perfect location. Elegant entrance and roof top bar. Views from the room are spectacular. Hotel team is excellent -- very attentive on delivering high quality service. Thank you for a nice stay.

Since my experience at AC hotel (part of Marriott) in Florence was so so, I decided to move somewhere in the middle of the city and fancier so that extended stay in Florence could be more enjoyable. :p I noticed they pre-upgraded the room to one of their river facing premier rooms before my arrival. My room had two large windows (ceilings to floor) where you can get to a nice sized balcony facing to the Arno river. The sunset was awesome, and the reflection of those buildings from Middle Ages on the river was really amazing. The room had high ceilings which made the room even larger. The bathroom was huge as well. The location was perfect - pretty much all the sightseeing spots, restaurants, cafe, wine bars, and shops were within walking distance. All the hotel staff I encountered were very friendly and helpful. A couple of concierge folks gave me very good tips about where to go. Very enjoyable stay and would absolutely stay again.

This is old conservatory turned hotel and couldn't be better located. Walking distances from all the main area attractions right next to the Arno river, the place is immaculate and luxurious. Absolutely great artwork grace almost every corner of the hotel. They serve a pricey (25 euros) but sumptuous breakfast. Climb the stairs instead of the elevators and admire the beautiful oil paintings. The hotel offers wonderful outdoor running opportunities. Not surprisingly they provide a map for 5K and 8K runs around the river and the park. By the way, it must not be an easy run during peak tourist season - just too many people. We were there in late January and still found quite a bit of foot traffic. Roof-top restaurant/bar is not to be missed, even if were to have a simple drink. They have open area that overlooks the river and town - some views! For a great hotel like this, the gym area was in the basement and barely functional. I suspect they expect you to run outside. Also, there are really not too many meeting areas. So if you plan to meet in a group to work on a project, reserve a meeting room.

Booked this place months in advance for a special occasion and was very excited for our stay as there were some great pictures and reviews. Unfortunately we received a luke warm reception on check in and the person at the front desk kept telling us how amazing it was for us to get a standard upgrade I think to cover for the fact that our suite upgrade request was denied before we arrived. Overall a nice room with a river view but the windows are locked with only housekeeping able to come in each time to unlock them and re-lock them which was very strange. Also in order to unlock the windows they asked us to sign a legal waiver as a release of liability and kept mentioning it was for our security several times which made us very nervous. When I called downstairs about it they kept saying it was for security which was very unsettling for our entire stay. High crime location? I don't know but that has never happened to us. Also we were very annoyed at breakfast another couple telling us they were upgraded to a big suite just because (they didn't know why) and had a lesser SPG status than we did. Unsettling of course as we were celebrating a special/rare occasion and again felt no love from the property for our SPG loyalty. I realize it is subject to availability but last I checked during our stay, there were a number of suites still available on the hotel site sitting empty. Pros: Room Service (Ivan) was very prompt and proper. Laundry service was quick and good overall. Good proximity to the train station Nice views of the river side and of Florence from the rooftop(which you have to pay for and is not cheap) Cons: It rained and we had water leak into our room and keep the rug wet for days. Disgusting along with cracks in the walls that haven't been repainted/repaired in some time. Breakfast service was pricey for inconsistent service. Mostly poor but some folks (Francisco) were very good. In 5 days at breakfast we saw at least 1 group of customers complain openly each day about something service related. We also had our own personal negative interactions here and there but mainly seeing all the employees seemingly arguing amongst themselves and being disorganized was highly disruptive. Starwood status reception and or special occasion acknowledgement was weak all through out and NOTHING special. Basically felt like no difference if I was there for business or a regular stay vs a special occasion. Not much appreciation for SPG program loyalty it felt like. The property has no spa and you have to walk across the street to use a converted suite for a spa-light experience at the St Regis which is not great. Overall, the staff was not very welcoming or warm in and out of the property or around the hotel. Some serious personnel training is need here clearly. Such a HUGE disappointment with our stay that didn't ruin our trip but it was clear we should have stayed off SPG/Starwood and gone independent or to the Four Seasons for a real luxury vacation. 2.5 star rating here in being generous and clearly would not recommend as this is NOT a luxurious experience sadly in such a wonderful and amazing city.

This hotel is gorgeous and the location is great for walking to all of Florence's special places - Uffizi gallery, short walk across the Ponte Vecchio to the Palazzo Vecchio, turn the corner for lux shopping on Tornabuoni,... you get my drift. We enjoyed our one night stay even though that alone was bittersweet - only one night in this gorgeous place. The front desk staff was extremely friendly and endured my attempt at remembering high school Italian lessons when speaking to them. They even gave us a river view suite upgrade for our belated honeymoon since I am SPG Platinum complete with a complimentary bottle of chianti for the celebration. Breakfast was an ample buffet and I am thankful to also have had that included from my status vs paying the whopping 45 euro per person. The bed, truly was heavenly and it was a great place to end the trip, before heading back home to gli Stati Uniti. Wish we could have had more time! Cannot wait to return.

Excellent location, great view of the Arno and Ponte Vecchio, nice square right next to historically significant sites. Plenty of nearby cafes and shopping. Excellent concierge and service. Our top pick for Starwood property in Florence.

This is a beautiful hotel and we thoroughly enjoyed our stay. Andrea, the concierge, was absolutely fantastic! He helped us with every detail and even a few issues we had once we arrived in Florence. I think you'll find the service here exemplary.

The most amazing staff I've had the pleasure of being a patron to. Beautiful hotel with an amazing view of the river. The rooftop bar at night is the perfect place for a late night vino. Most of the must-see spots in Florence are within walking distance. The cathedral at Piazza Del Duomo is stunning. I travelled by myself on this trip and said out loud to myself, "holy crap!". I hope that's ok to say out loud. The statue of David is not far for the ladies who want to gaze at his magnificent marble hangy-down parts. The Central market is also close by. But back to the hotel. It's a pleasant stay with full amenities and super friendly staff. Ciao!!

This hotel doesn't meet 5 star hotel standards and requirements at all Shower not working Coming out of shower like in pool all around Water Beds rolling forward while you sleep... Shower leaking ... disco right next to window Couldn't sleep at all they moved at 4am to different room Lost 2 days to recover Waist of money .......

We had a great time at this hotel. Before we arrived I was a little concerned after reading some of the previous reviews so my experience definitely exceeded my expectations. We arrived around 10:30am on our check-in date but we were greeted warmly when we arrived and the staff did everything they could to get us into a room as soon as possible (less than 2 hours). They acknowledged my platinum status by upgrading us to a large suite that had plenty of space which was nice. I do agree that the carpet should be replaced but the condition wasn't really bad. It was obviously cleaned and didn't hold any odor as others had mentioned in their reviews. The other tough thing about these rooms is that they lack a sufficient amount of outlets. In order to plug anything in you have to unplug lamps. The hotel is really close to a lot of restaurants and tourist attractions. The coliseum is probably a 10min drive or 25 min walk so that was nice. I would definitely stay here again.

Hands down the best service I've had in any hotel so far. Attentive staff-- even the room service noticed my wife was wearing glasses and provided lens cleaning materials. They gave us wine as a welcome gift. They had umbrellas sitting in the room and near the front door. They have a turn down service. Bar on the top has great views of the city. I was able to call a cab to the airport at 4am using their concierge for 30 euros. Luxury is all here, look no further (and I say this even with a St Regis across the street). I am very happy with this hotel, and would stay here again. Westin Excelsior...excels! YouTube Review: https://www.youtube.com/watch?v=2KbJQcq1h4c

We ate at ORVM, their restaurant/bar at street level. The was great, although we were both in the mood for pizza (after a couple of days in Italy without pizza) these were fine-dining pizzas. What really set the place apart though was the service, the staff were not only polite, they were charming, and made us feel extremely welcome - all restaurants should do this of course, but this place really took it to the next level. Eating there was a wonderful positive experience for that. The location is also lovely, by the river and with a very pleasant view.

Gorgeous hotel, and impeccable service. We feel that staying here added so much to our vacation. Don't forget to stop by the rooftop lounge for a breathtaking view.

We visited the Westin Excelsior for our friends' wedding rehearsal dinner. Dining on the rooftop in Florence was one of the best experiences of our trip. The view is absolutely breathtaking!

This review is for the roof top bar only. I did not stay here. We came here on a Saturday night and were able to find a table for our party of 3 fairly quickly. They have aportivo here which is a sampling of meats, breads, and cheeses for your enjoyment with a drink purchase. The selection was quality and refilled fairly often once it got low. That said, the drinks were pricey and there were lots of foreigners here. My Long Island Iced Tea was $16 euro. The views from the roof are worth it though. You can see most of Florence unabated and at night it was gorgeous. We spent some time there and enjoyed the ambiance and conversation. The service was perfect as it was not overbearing but attention was paid to us. Dress nicely and check out the bathrooms if you come up to the rooftop bar!

This hotel has been great! We have truly enjoyed our stay here. The view from the rooftop is Che fico! The staff is friendly and attentive. The location is AMAZING. We loved the neighborhoods on either side around us. Best spot.

I have never been to a nicer hotel with such an attentive and amazing staff. They truly helped make our vacation the most enjoyable one yet!

This may be the best hotel that we have ever stayed in! When we arrived late in the day, we were greeted nicely by the front desk person. She acknowledged our gold SPG status and gave us free drinks at the restaurant upstairs. She showed us to our room, drew the curtain, and opened the door to the balcony to show us the beautiful view overlooking the square and the river. There was chocolate on the bed and a lovely bottle of wine provided with fresh fruit decorated by a yellow cymbidium orchid. Our SPG status got us free wifi, which worked well. The hotel is very clean and in a location that is within walking distance of many sites. We grabbed drinks at the restaurant upstairs and took part in the appertivo (7-9, drinks are 18 euros); the restaurant offered a great view of the city. We ate at the restaurant downstairs also, which had a good filet. In addition, the concierge Andrea was very helpful with restaurant recommendations and made a reservation with us. There is no in-house spa, but you can use the one at the St. Regis across the street. We saw Duran Duran exiting the St. Regis from our balcony. We also saw the cars displayed for Modena Cento Ore. The square can sometimes get a bit noisy, but I was usually too tired form sightseeing to notice. The service here was exceptional; the staff was friendly; we had a great experience and would come here again.

We had the pleasure of staying at The Westin Excelsior in December 2015 for our wedding. The staff were accommodating. We travel with my daughters who had their own room. My youngest just turned 16 years old and they sent her fresh strawberries, brownies and Champaign(for adults). The day we married we had fresh fruit, pastries and another bottle of Champaign as a congrats! We worked with a few of their wedding coordinators/planners who were wonderful! They understood what we wanted and needed. It was our first time in Italy and what a pleasant experience it was! They were professional, and always so HAPPY to see us all. I would love to return! This is a hands down 5 star experience!

MR says ... walking distance to everything Florence MRS says ... it is indeed in a very centralized location but what else do you want in a hotel? a comfy bed. i could easily rate this 5star because everything else was great but of all the westin hotels i've been this by far the not so heavenly stay in terms of sleeping comfort. apparently the king size bed isn't really king size instead it is two full beds tied together. no biggie but the two mattresses are sagging so bad. the middle part of the bed is the only area i don't sink but i could feel the edges of the two beds. room service was fabulous. food was delicious. housekeeping can get annoying since they check the mini bar daily even if you have your "do not disturb" door hanger. they will call you to check if you're needing toiletries/towels. they check if you're still alive. the MAKE A GREEN CHOICE program is only good for 3days so yeah, they have to clean your room. i have nothing against cleanliness and freshly made bed but with time zone difference, i tend to stay up late and wake up late and doesn't want to be bothered.

This restaurant was highly overpriced but if you get just a glass of wine or coffee and enjoy the view, it's worth it. We went around 2:30 when it was rather empty and ordered two glasses of wine for 12 euro each and sat for at least hour enjoying the view. The coffee would have been about 6 euro for an expresso. Again, definitely overpriced... But the view was incredible. Beware, we noticed on the menu that between the hours of 7-9pm, drinks are a minimum of 18 euro each.

I had the pleasure of staying here recently and agree that this 5 star hotel is worthy of much more than 5 stars. From the moment of arrival at this centrally located treasure, there was a complete sense of professionalism, calm and luxury. The doormen, concierge and check in staff efficiently exuded gentle kindness, knowledge and service. After traveling 16 hours, this was exactly what I wanted. A friend and I shared a traditionally elegant, quiet and restorative 5th floor room with a seating area and a large marble bath with a huge tub and separate shower. The famous heavenly beds and high thread count linens were just what you would expect here offering superior comfort and relaxation. The room included a huge terrace overlooking the River Arno, this view was a beautiful reminder of my unabashed love of Italy. The daily breakfast buffet was also excellent, quite large with prepared dishes and fresh to order selections for many tastes and desires. The service was outstanding and I especially appreciated the steamed greens, sautéed zucchini and olive oil broccoli at breakfast. I used the gym every day which was very clean and modern with newer machines and mostly empty, which I loved. I also loved its easy 24hr room-key access, jet lag can be a funny thing. I didn't notice a pool anywhere but didn't ask. Each concierge had a different spin on recommendations and all were knowledgeable, connected and seemingly tireless. With all of this perfection, there is still one thing that must not be missed at this particular Westin, if you happen to stay off-site, and that is the roof-top restaurant Sesto-especially at sunset. A complete departure from the traditional Florentine building housing the hotel, this all glass modern addition boasts an almost 360 degree view of Florence and the food was undoubtably some of the best I have ever tasted. The first night we tried the chefs menu consisting of vegetarian and fish selections, and every bite was a flavor filled journey. The monkfish cheeks were especially outstanding, incredibly tender and heavenly. The head chef is a young woman bursting with talent, creativity and obvious knowledge of her craft way beyond her years. She created the menu and it was fresh, unique and completely unlike anything I have ever experienced in any city. Ten stars. If you want to indulge in the ever-popular, Florentine style big steak on a plate, there are many, many good places nearby to experience that. (and they probably do serve it at Sesto, I was too busy with our plates to notice) However, if you are seeking incredibly fresh, deliciously savory and memorable dishes, atmosphere and service, this just might be your place.

Enjoyed the rooftop bar for pre-dinner drinks. Staff is amazing, views are breathtaking. Best of all, they offer an incredible snack buffet/spread from 6-9 PM, comes free with the purchase of one drink. Delicious food and drinks. Dress to impress.

Hands down, the best service I've ever received at a hotel in my life was at The Westin Excelsior in Florence. The staff was exceptional. When we arrived to the hotel, we realized we did not have cash to give the taxi. We ran inside to ask where the nearest ATM was. The concierge, without hesitation, offered to pay it for us and just add it to our bill. Genius. Yes! I knew we were in for an amazing few days. The front desk attendant was beyond helpful. He walked us to our room which was a dream by the way. We had champagne waiting for us with strawberries. Everyone was attentive and willing to help with anything we needed. For the rest of the stay, we were treated like royalty. I have no complaints about this hotel and I wish I could give it more than 5 stars. I can't wait to come back again.

I really loved this hotel . The rooms were spacious like in the USA . It was in a very good location in the heart of Florence and walking distance from everything.The bed was amazing . I came here from Venice and this is the first time I had slept in days because the bed was similar to my bed in Florida USA lol . The roof top had amazing panoramic views of Florence . The gym wasn't huge but I loved it . It had everything I need it . The only thing is it seemed very hidden like down some stairs through a path . I even got lost trying to find it . The breakfast buffet was very very good . The only thing I didn't like was the bacon . It seemed they bake it so it was hard and not crunchy. The bacon in the USA is fried and perfect . I also saw a market right in front of the hotel . I guess they put it on the weekends because this was on Saturday so that was nice . It had nice shops . The front desk customer service was amazing . I will for sure stay here again when I come and visit .

My wife and I stay here when ever we are in Florence, one of my (our) best hotel experiences at this hotel. Our last stay could not have been better. Up-graded to their premium-deluxe rooms, floor to celling french doors, 2 balconies, huge bathroom. Fantastic and very prompt staff (something that truly separates this hotel from others in Italy) More review and pictures to follow, but as side note add the breakfast to your room ours was free but its is totally worth it. Have it delivered to your room relax and enjoy the morning. (oh and order everything!)

Very impressive lobby, decent rooms! Staff very polite and friendly.

Absolutely beautiful hotel in a perfect location. Amazing decor and the staff is very friendly. The rooftop bar is breathtaking but expensive of course. You have to go up to see the view though, worth every penny you spend on drinks. Room is gorgeous and spacious as well. Gorgeous