The Westin Book Cadillac Detroit

My stay at the Book Cadillac was incredible—easily the best sleep I’ve ever had. The suite was spacious, and my 16th-floor corner room was wonderfully quiet. The updated design and views of Detroit made the experience even better. From check-in to room service, housekeeping, and checkout, the customer service was outstanding. I highly recommend the room service grilled cheese and ice cream brownie—they’re a must-try! The hotel’s location is also perfect, with easy access to restaurants and shops. I’ll definitely be returning and can’t wait for my next stay!

A tremendous jewel in the heart of Detroit. The renovation of this building is absolutely incredible, it's stunning and to notch, easily one of the best hotels in southeastern Michigan. I expected small rooms but to my surprise they were larger than average hotel rooms. This place is clean, modern and staffed with consummate professionals. Do not hesitate to book here.

The staff is AMAZING! From check in to check out they make sure you are taking care of. Meeting rooms were equipped with everything we needed for our conference. Meals that were provided during our stay were top tier and delicious. Mark, Jackie, Dakota, and Dave at Sullivan’s made sure we were taking care of and were accommodating in every way! Both managers were amazing, even when our group got a little rowdy celebrating a birthday they allowed us to celebrate. I can’t say enough great things about them.

The Westin is very close to the conference center and in a good part of town. When I arrived they said that if I waited about 30 minutes to an hour I could be upgraded to a Suite room for my stay and they comped me a drink for waiting. My only very minor complaint was as a Titanium status member I wish they had told me about their clubhouse where breakfast was served which is accessible to Platinum and up. However, overall I was very pleased with the corner suite room and hotel in general.

Nice option for downtown Detroit. Rooms were spotlessly clean, well designed, and comfortable. All of the staff we interacted with were so kind and professional. We opted for breakfast in the Boulevard Room rather than the buffet, and it was delightful. Excellent avocado toast with fresh garden tomatoes and arugula. Bernadette served us and she was so sweet! The hotel is in a safe part of downtown Detroit with easy walkability to nearby restaurants. 100% would stay again!

In the heart of downtown Detroit, this hotel is in the perfect location. Valet parking is efficient and professional. The staff are super attentive and kind. Rooms are curated with retro-classy touches and are situated thoughtfully. They have a nice steak house, Starbucks, and several amenities on site. The building itself has beautiful old architectural highlights. I'd definitely recommend making the Westin Cadillac Book your home base next time you're in Detroit!

I don't think the rooms have been refreshed since I last stayed there in 2012. Bathrooms definitely not. The bathroom mirror has a light built into that will go from full bright to a night light mode after so many minutes, but will never fully turn off. And then the blinds in the bathroom aren't black out so if you need it dark in your room to sleep you've got to close the bathroom door fully. The bed also has definitely been broken down my back is screaming at me today from it. Pillows might as well have not even existed. All stuffing would just part to the sides once you laid down on them. No amount of folding it over made it comfortable. All told not worth the price and really kinda the final straw for me with Westin properties. All of them lately seem to be coasting on the name and reputation of years past

The staff was very pleasant, the rooms were clean. Can't ask for much more. They do have a great amount of amenities already. Being downtown opens it up for plenty of walking

So, Kalea and Brenanna were so good to us. They bent over backward to make sure we had what we needed. Thanks !!!

We stayed here for a function my wife's employer was holding. Overall very pleasant lodgings Our room was large and clean, and the king bed was comfortable. The bathroom likewise was quite spacious, though the shower water never got very warm--with the heat turned all the way up it was just barely warm enough. Light shining in under the door was in my eyes all night--if I'd been thinking I'd have laid a towel in front of it. But we didn't have any noisy neighbors and I did sleep, if fitfully. The only food I tried here was at a catered banquet, and if you are planning one here, get the short ribs! Very tender and savory. All the staff we spoke with were pleasant and professional, from the valets to the front desk staff to the banquet servers. We don't live far away and could have easily driven home after the company function, but I'm glad we decided to bunk here.

This was a great hotel! The location is ideal: right in downtown Detroit, within walking distance to lots of restaurants, a dog park, and other things to do and see. It's also very close to Canada -- I could see the Canada border from my hotel window! Another plus is that this hotel has a great gym. With rare exceptions, I work out every day, even when I'm traveling, so a gym is a necessity when I'm staying in a hotel. Some hotel gyms have been better than others during my travels, but I have to say, the gym at this Westin is excellent! It has several treadmills, four ellipticals, a weight area, several types of gym machines, medicine balls, mats, weight-resistance equipment, and little bonuses like free earphones and chilled towels that you can grab from a mini refrigerator. Very nice. This hotel also has a great pool, with a big spa (hot tub). It was very clean when we visited. There's also a shower area to rinse off. There's a restaurant on the first floor, as well as a Starbucks and gift shop. The Starbucks is a legit, full-on Starbucks -- not a dinky Starbucks. This hotel was in the middle of construction when I visited, so some of the areas of the hotel were inaccessible. But it was a minor inconvenience. Now, for some things I wish the hotel would work on. The check-in reception desk is located on the second floor, which is totally unintuitive and kind of confused me when I first arrived. There is a small sign after you enter one of the entrances of the hotel telling you to take the elevator up one floor to the reception desk, but I must have missed it the first time. Also, this Westin uses an adjacent parking structure as their parking area. So you need to walk outside and around the building, cross a small street, and enter a parking structure to get your car. Then they make you get your parking slip validated each time you want to leave. This should be an easy process, but it takes several minutes of shouting at a parking attendant in a booth inside the hotel as he asks you your name and room number, and how many nights you're staying. This happens each time you want to leave. When you're in the parking structure, it's not entirely clear where hotel guests can park. If you're unsure, then ask the person in the booth, but when we were there, hotel guests could only park on certain levels, in spots marked for the valet. We always parked in valet spots (because we were told to) and never got towed, so I guess it all worked out? The carpet in our hotel room was very dirty and old. Everything else in the hotel room was nice and new, so it was kind of a bummer that the carpet was so wrecked. To end on a high note: The shower was great (it has a rainfall shower head, with a detachable nozzle) and the hot water never ran out. So that was a bonus. Also, the service is top-notch. We were really treated like extra-special guests from everyone. And the room-service food we ordered was great and well-presented.

Great hotel with tremendous location. One of my favorite places to stay in downtown, short walk to Woodward and right across the street from Lafayette Coney Island

The Westin is fine the front desk rep was really nice and pleasant, the room was very clean and nice, my problem was mainly all the noise from the elevator and the other people throwing their doors so loudly.

I have visited this hotel so many times. It is now the only hotel I will stay at if they are available. The vibe, the ambiance, the location. It's all perfect. We appreciate how they keep updating the rooms and properly training the staff. Starbucks on the first floor makes our life so much better.

Great room and lovely hotel. This was my first visit to this Westin. The hotel was packed but easy in and out. We stayed downtown for a concert. Walked to FORD field. Fore sure will be back

We came here for our Smart set con clave, and we had a fabulous time! Our room was nice and roomy, and the hotel looks fabulous. I love how they still kept a lot of the old architecture, and mixed in it with a lot of new modern designs. Really great hotel! The service was a little slow when it came to cleaning your room, but that's OK. Great location!! We enjoyed our visit, despite our room not being ready upon check in. We got there at 6:00 pm. Really?? Hence the 4 stars.

Ugly place, pretty building. The physical building itself is very nice and that is the only good thing I can say. Everything else was horrible. The refrigerator in the room was broken and the tiles on the wall in the shower were scratched. There was robe hanging on back of the door in the bathroom with a black stain on the front of it. There were scratches in the toilet bowl. That was just inside our room on the 18th floor. The swinging door in the front of the hotel was broken, so I was left dragging my luggage through the set of double doors. Nobody offered to help open the door, or assist with my luggage. There seemed to only be one person working the Valet, and he seemed to have no idea what his job was. He seemed irritated and rude and dismissive. I was just glad to get away from him. So, that is the first impression you might get upon checking in. The service at the second floor lobby bar was slow and inefficient. One person was walking around very slowly and rolling her eyes, and she actually seemed incapable physically of any activity at all. I walked up to place an order with the person behind the bar instead. It is awful that anyone treats customers this way, and unacceptable to allow anyone to treat you this bad as a paying customer. When I finally go to leave this ugly place, I encountered the same guy at Valet again. I texted to have my car brought up, but never received any message when it was ready. I just went outside and saw my car parked. I had to go up to a window and knock on the plexiglass to get the Valet's attention, then he came over and rudely slid my keys under the window. I was so happy to leave this slimy place.

Westin certainly doesn't take care of its Loyalty Program Members. Just checked in and not impressed with Westin Book Cadillac Detroit.

Detroit. A place not on my list for cities I expected to visit.However, my beloved 49ers were opening the 2021 NFL season here so it's wheels up to Detroit. The Westin Book Cadillac was a fantastic spot to stay. I came to Detroit with a group of about 10 people. Half of us were here and the other half The MGM Grand. Check-in: Rolled in at about 4:30 on a Friday. Place was jumping. Great energy and atmosphere. We were checked in promptly with friendly service. We grabbed a quick drink in the bar right by the lobby. Again really good atmosphere. Great drink prices compared to California. Many people enjoying drinks. Room: Now it's not modern or luxurious. But it is clean, spacious, and nice. Definitely didn't have a problem with the room. Felt very comfortable. Amenities: Great lobby bar and very convenient Starbucks down at street level. They have other restaurants but I didn't try any of them. Now for the piece de restitance. The indoor pool and hot tub. So clutch. I literally pick hotels for this reason. I love a nice pool/hot tub/ steam room to chill out at. You gotta have it. I don't understand hotels that don't have hot tubs. It's blasphemy. I spent each morning soaking my worries away and getting my mind right. Location: This was kind of a last minute trip and I didn't pick this hotel. I was very unfamiliar with Downtown Detroit. Even after 3 days I didn't feel like I had a good lay of the land. However, the Westin is in a great location. Tons of restaurants and bars nearby. Ford Field and Comerica Park super close. MGM Grand is like a 7 minute walk. Service: I didn't interact with many employees, but the ones I did were all very friendly. From the lady who checked us in, bartenders at the lobby bar, and employees I saw in passing were nothing but welcoming. I called for extra bottled water from my room and it was delivered promptly. They even asked me how many I'd like. Final Thoughts: This was a great home base for my 3 nights in Detroit. Great location and Amenities. I would definitely stay here again if I found myself on Detroit. Also, shout out to Detroit. Great city and downtown. I didn't really know what to expect, but I had a blast.

The location of this hotel is right in the heart of the downtown area. I've never been to Detroit and didn't know what to expect. I was there for a convention. The pictures on their website looked great. There are homeless people in the area and I kept seeing and smelling the same man during my stay. He didn't bother me, but it's just good to be aware. As others posted, the front desk people are not the friendliest, neither are the wait staff in their restaurants or the people serving the food for my convention. But at least they are consistent. My room was ready when I checked in, but when I went to my room, the door was ajar. It looked clean. The beds weren't made the way I'm used to. Everything was wrinkly and the bottom bedskirts had stains on it. I've been to Westins and the beds were made to perfection. So I told myself I guess it's clean enough. The bathroom was clean and that's how I figured out it was cleaned. The hallways are kinda dark. I'm gluten-free and paid for a couple of meals for my conference. For the last evening, I asked a worker what my gluten-free meal would be and she said to look at the signs and that's what I could have. I paid $115 for this meal ticket that included entertainment and the only things I could eat were salad and corn tortillas with carnitas. I had to ask if the meat was gluten-free because the sign didn't say so. The lady said she didn't know and I had to ask another guy who walked away by the time I tried to reach him. I told the lady he disappeared and she seemed upset at me by this point. She walked away, and when I saw her again (I was standing by the food the entire time waiting for someone to get back to me), she said oh, yeah, it's gluten-free. Good thing I ate some gluten-free pizza beforehand. Parking is in the building next to the hotel and you have to walk to get your car and park on the 9th floor if you are self parking. It's not a fast in and out. Just FYI. I did a presentation in the Griswold room and they didn't clean it beforehand. I noticed a whole bunch of hair on the ground in clumps and the room was really warm. I definitely think what I expected was not what I experienced. Overall, it was an okay stay. The location was within walking distance to food and events. I do want to say that the guy working in the little store in the hotel was amazing. My daughter asked him for a band-aid and he was more than accommodating. Seems like a little thing, but when you've experienced just meh service, then a little kindness goes a long way.

Perfect hotel to stay in when you are having any kind of an activity in downtown Detroit. My son got married at Belle Isle and we had the rehearsal dinner at the Book Cadillac, and all the guests stayed there and then we also had a brunch there, the morning after the wedding. Everything went on without a hitch -the place was clean, The staff was friendly and efficient, and the food was amazing! Beautiful views out of every window. Doesn't get much better than the Book Cadillac.!!

Looking for an exceptional hotel to stay at while visiting the Motor City? Then look no further than The Westin Book Cadillac Detroit, which proves good things happen to those who wait for it, in this case the city of Detroit and its burgeoning hotel and tourism population. I came to stay at The Westin Book Cadillac Detroit when I attended a convention that was held throughout the many ballrooms and meeting places on the first, second and third floors during the month of May of this year. What stood out first and foremost was the great attention to detail the hotel staff and management managed to display during our weeklong stay here. Everything from our food and snacks during meal breaks to our overall lodging and how it was all handled was first rate. Of course little did I know how much history was involved during our stay at The Westin Book Cadillac Detroit, as pertinent information wasn't shared until the third full day if our stay at the hotel and many of the conventioneers were able to attend a walking tour of downtown Detroit, and as we began our tour our guides had us look back at our hotel and told us about this extraordinary historical building. The hotel was originally founded as the Book-Cadillac Hotel by the Book brothers, who were real estate entrepreneurs and one of Detroit's wealthiest families. Taking over the Cadillac Hotel which previously stood on the property, the Books redesigned their new thirty-one story hotel in the Neo-Renaissance style, was the tallest in the city of Detroit and the tallest hotel in the world when it opened in 1924. After numerous ownership and name changes throughout the years, the hotel actually shuttered in the mid-eighties with the thought that they'd turn the building into a hotel and office complex. Issues with both funding for the remodel and the city's eventual financial downfall actually caused the hotel to be closed for almost twenty-five years! But finally things got back on track at the beginning of the 2000's and the hotel reopened as a mixed-use hotel and condominium complex in 2008. Upon its reopen, a three-story addition containing a new larger ballroom, called the Woodward Ballroom, heated indoor pool complete with hot-tub, 24-hour fitness center, spa, and additional conference space was built north of the hotel. It was at the Woodward where a majority of our convention took place along with the Italian Garden and Crystal Ballroom on the Fourth Floor of the hotel, and it could not have been a more welcoming experience. Checking into the hotel was super easy as the front desk of The Westin Book Cadillac Detroit is actually on the second floor not the ground floor, which in normal times has a restaurant, which has since closed, as well as a Starbucks retail shop that is open on occasion. There was also a valet located at the entrance along Washington Boulevard, but they were the most welcoming as I attempted to gain access through their ornate front door. But the lobby staff was super nice, as a attendee of their convention, we were given a special discount that lasted for the entirety of the convention including the day before our meeting was scheduled to take place. As with all hotels you are required to leave your credit card information with the front desk in order to cover incidentals, which could get confusing as I did ask ahead of time to charge my final bill to another credit card that I made my reservation over the phone with, but in my haste to check out did I realize that they used the card I used for the incidentals, so I recommend that one makes sure that they have all of the information you want them to have, and your bill is accurate, as these things can happen. My room, which was on the eleventh floor had a king-size bed and large screen flat panel television and desk which made working in my room very easy. There was WIFI but it was only for paying guests of the hotel as you have to verify your last name and room number in order to get access, but once you do, it works perfectly, but if you were attending our convention but staying at the hotel, you were out of luck, but that was the issue that our convention hosts should have solved beforehand. I made sure to utilize the indoor pool and spa as it was open from 6 a.m. to 10 p.m. and the fitness center, which was open 24 hours and they were completely stocked with towels and water bottles. The best aspect was how nice the catering for our convention was handled as we enjoyed a breakfast and lunch buffet with all of the fixings such as eggs, fresh fruit, salads and sandwiches. But during snack time, it was a real delight as there was plenty of fresh coffee and desserts for those who wanted it, but they also had a ice cream float bar during one afternoon of the convention, which was a nice touch. Would I stay here again? In a Motor City minute, as I felt both safe and invigorating at the same time thanks to all of the amenities featured at The Westin Book Cadillac Detroit.

The staff at the front desk is very rude to the guest and a lot of construction going on around the building. Very difficult to get in and out of especially the valet. A lot of confusion don't recommend

Overall, this hotel was very disappointing. The rooms are nicely appointed and feel renovated but there are plenty of deficiencies. Firstly the furniture in the room I stayed I was old and dated and didn't even feel clean. Secondly the wifi was horrendous. The front desk staff were pretty average to deal with as well. Critically however, this hotel flouts the intended benefits of the Marriott Bonvoy loyalty program which applies to portfolio hotels such as Westins. Namely they have opened their connecting restaurant, bar and gym (and even have room service) but apparently it the executive lounge is closed due to "COVID". No breakfast for Titanium members either. Would not recommend staying here, plus it's also very expensive for Detroit at over $250/n.

Paid $500 for a room with a city view, instead I received a room view of a parking garage... I sat at the motor bar, where I was greeted by the bartender saying she had to prepare drinks for 2 tables before she would be able to make drinks for new guests that sat at the bar rail. I sat and watched for 15 minutes as 2 bartenders made one round of drinks, taste tested them, and checked their phones. Neither would make eye contact or speak to the bar guests. I decided to leave since the quality/pace of service was subpar. This is the second time in 15 minutes they decided to acknowledge my existence and barked "sorry" as we walked away. I was taking a shower and grabbed the handheld hose to find a wad of long hair that was from a previous hotel guest.... Tried turning Netflix on the tv, which did not work. The assistant manager, Roy, is aware of this poor experience and has offered no refund or compensation for a future stay to recover my experience. I only received an apology and feedback that their team would review guidelines so this wouldn't happen to future guests?? Not sure how that helps my situation.... I basically paid $500 for the location, since I didn't get the room with a nice view I paid extra money for, where the tv didn't work, the shower was dirty, and if you wanted a quick drink from the bar it would take what I assume is between 30 minutes to 1 hour to receive.

Definitely one of nicest hotels I've stayed in. The room was clean and spacious; the bed was comfortable but I would say the sheet and pillowcases were on the scratchy side. I was there for an event and the service and quality of food throughout the 2 day conference was very good. I'm not sure I would be able to afford this place honestly if it wasn't a work sponsored event.

Great service and comfortable stay at the Brook Cadillac. Recommend staying here, local dinner, and a game/concert to anyone.

I booked this hotel since it was one of the official hotels for the Detroit Free Press Marathon, and I'm so glad I did. Not only was it the perfect location to do the race, it was also fantastic to just walk around and explore Detroit; it is so close to awesome shopping, restaurants, stadiums, the People Mover, etc. The check-in process was great. They were kind enough to give me a free upgrade which I wasn't expecting at all. The clerk who checked me in was very friendly and made me feel welcome and valued. My room was very clean and the bed was extremely comfortable. I ate twice on-site and the food was quite good. Room service was fast and, again, very friendly. The housekeeping staff did a wonderful job and I loved the sweet note they left for me the night before the race. I will definitely stay at this location again and I've already recommended to my friends and family.

There are several reasons for 2 stars for the Westin property, but I'll hit the highlights. The room furniture & bedding is old and worn out, and the carpets are filthy. We called the valet to bring the car around at 7:08am on a Sunday. We were at the valet pick-up area by 7:16am and after waiting and seeing multiple cars clear out, we asked about our car (it was now 7:30am) It was discovered the woman we spoke to on the phone never told anyone we had requested the car. The car finally showed up at 7:41am.

It's showing it's age, but such a great place to stay in Detroit! Great valet. Rooms are comfy and close to restaurants, Ford field, Comerica and the Opera House. I recommend!!!!

Nothing but the best Amazing guest service, nothing but grateful. Can't wait to revisit! From our team from San Diego

Our first visit to Detroit and we were so excited to stay at the Westin Book Cadillac! Overall, our 4 days stay was very disappointing! We requested house keeping and there was debris on the floor because they didn't bother to vacuum and no towels in our bathroom! We've always stayed in Westin and this by far was a terrible experience! They do need to update the rooms which had chipped bathroom vanity and ripped fabric chair! We wanted to dine in at the hotel restaurant and at 6 pm it was closed! One of the staff told us it was closed because of "staff shortage!" I was shocked to see that in a such a big 4 star hotel but our experience was way below 4 star!!!

Man, Oh Man!! What a treat!! It's been 15 years that I've been a Union member w/ NALC (National Association of Letter Carriers) and this year was the first time I've actually attended a national convention. Since our union rotates the convention sites every two years- 2018 it was hosted in Detroit! And to top it off- my local branch (from San Diego) chose Westin Book Cadillac for it's delegates. Of course, I had to check out the Yelp reviews & Westin's website to look at the photos. But, when you get here, to this property, it's just gorgeous. Our stay was Sunday July 15th- Saturday July 21st. Once you walk into the hotel (main entrance off Michigan Ave) the door man will greet you kindly. Reception lobby is on the second floor. We arrived by 11:30am & our room was available. There are 4 (or is it 6?) elevators. When we walked into the hotel you are greeted by this spa like scent throughout the first & second floors (which brings back memories of Moon Palace in Riviera Maya). I couldn't believe the views our windows had!! We faced Ford Field & Comerica Park. Ford Field's building is lit up w/ beautiful colors every night. And after the Friday night baseball game- there were fireworks at Comerica Park!! The time change in Michigan really did a trick on my body. I just couldn't get used to it. So, with that being said- after dinner every night- we headed back to the room. And majority of our stay here during the week, was a truly rested & relaxed night's sleep. The bed was soooo comforting- and easy on my back- I did not wake up to any body aches. The comforter was bulky, but, lightweight! We used the heck outta that A/C in the room. The tv had to be about 48" or more? The lighting throughout the room was perfectly situated- from the lamps on both sides of our queen sized bed; the reading lamp on the desk; to the lamp post behind the comfy chair w/ ottoman; the recessed lights in the hallway. There's a full length mirror on the wall by the door. Safe in the coset. Oh, and don't forget the 2 complimentary bottles of water your room gets daily. Along w/ the Starbucks coffee maker! Yes, I do love to indulge in a bath (and I bring my own bath bombs). The tub here was a great size and the bath robe felt so luxurious to wear afterwards. The mini fridge kept my yogurts & fresh grapes nice & cold. (These I purchased next door from State Deli & Grocery). Yes, there's a gift shop inside the hotel. We did visit here to buy ice cream, chips, post cards, umbrella, sunglasses, & Detroit t shirts. The Starbucks inside the hotel (Michigan Ave & Washington Blvd) opens at 6am. This hotel is SERIOUSLY located by everything!! * I walked everyday to my convention at Cobo Center. *The People Mover has a stop ONE block away on Michigan Ave & Cass St. *There's a public bus terminal right across the street!! *Walking distance to the Detroit Princess Riverboat It seemed our room would get serviced by 4pm. By then- we'd be in our room by then. Wednesday- Friday of our stay, we'd catch housekeeping cleaning other rooms on our floor & tell them we'll skip on that day's cleaning. Staff was always kind to offer us more toiletries, bottled water, & Starbucks coffee pods, creamers, & cups. I wish we had the chance to enjoy the indoor pool, Roast, and the bar downstairs.

Great property and wonderful staff. Close to everything. Don't be deterred by negative reviews.

In the heart of Downtown, sprawling Downtown, but much is within strolling distance. If not, transportation is at your doorstep. The Hotel was vibrate and buzzing with business during our stay. From a Postman's Union Convention to numerous weddings, and various entertainers. Yes, even the Westin saw the likes of our 30th Annual Baseball Pilgrimage. The year, nine in Town for some baseball & the of Detroit (past and present). Our rooms were scattered throughout the floors, with keycard access only (nice feature). The rooms comfortable and neatly decorated. Housekeeping was however a slight disappointment to a few of our travelers. The main floors include a Starbucks, a convenience shop for forgetful travelers like me Lobby Lounge, two restaurants, including the renowned "Roast" of Detroit (please read my Roast review). The hotel also offers a beauty spa, health club, and a pool with a hot tub. None of which we were able to enjoy, this go-round. We had too much to see and experience. We did enjoy the Lobby Lounge for late night cocktail and a closure discussion of the day and plans for the day to come.

If you can get a deal, the Westin is definitely an awesome choice for Movement goers. At the very least, you'll rub shoulders with the artists since many stay at the hotel. The pool is also a great option for soaking after days of dancing. Our room did the trick: comfy bed, empty fridge, sliver of a view of the Detroit River. The bathroom could have been a little better designed: more hooks for towels, a fan, nicer toilet paper on the bum. But overall, we were glad we chose the Westin.

Went here for a convention. The chicken was ok but the risotto was excellent! The chocolate mousse was definitely the highlight of the meal!

Large room, great downtown location. Most employees, with the exception of one bar employee, were friendly , competent and went out of their way to provide good service. The thanksgiving dinner we had in our room exceeded our expectations and was delicious. Great fitness center open 24 hours and the pool was nice. Valet was speedy and friendly.

The Westin is nice, of course. The suites have beautiful views. The regular rooms are pretty basic, though, with absolutely no view. (Window looks out into the center of the building.) The Heavenly stuff is nice. Motor Bar is cool. Good food options, centrally located. I really wouldn't pay more than $200 for a regular King room, though. We actually found street parking (and PAID!) but got a ticket anyway. Not cool. $50 or court. It's only $35/day to valet, so... Also, if it's the right season, birds will crap ALL OVER your car overnight if you park near the trees in the center island there. Not cool considering a car wash is pretty far away.

Two star hotel for a 4 star price. Room was in poor shape and the staff could care less about the guests. Stay somewhere else

I love staying here. Nice breakfast. Friendly staff. Clean rooms. Special shot out to Tiffany and Becky who really took care of a weird situation with a neighbor next door. They upgraded me and comp'd a breakfast for the inconvenience. Thanks Tiffany and Becky!

Dalano checked us in and he was amazing! His customer service was simply delightful and helpful.

First of all, the room was dirty, the carpet was filthy, the furnitures were dusty, the shower curtain had yellow stains and one of the pillow case had brown stains. Yuck! My whole family got so itchy laying on the bed, wondering if there's even bed bugs because my husband got itchy red spots all around his belly, back and thighs. Secondly, It was hard to get someone to bring up new towels. Had to call few times for someone to bring the new towels up the room or had to come down to request for room cleaning but even that still came back to dirty room and stained pillow case and stained shower curtain so not sure what exactly were done while we were gone. Lastly, the young lady at the reception area had some moody attitude. Maybe I came to check in at the wrong time and caught her on her bad day. Maybe it was the humidity that got to her or maybe it was her time of the month, who knows! Can't even try to get me the 2 rooms on the same floor as they said they would when I made the reservation and the young lady with the attitude just said bluntly "no 2 room on the same floor, if you need to speak to the manager, u gotta wait 10 mins" but I didn't even request to speak to the manager to begin with. All I need was to get to me and my family to our rooms so we can rest after a long flight! No time to confront with the manager. Overall, only thing I like about this place was the Starbucks store inside their hotel and the architecture outside of the hotel for wedding pictures. Will I come back here next time? Probably not!!

I love Westin hotels except for this one, this is actually the first time that I'm a bit disappointed. I had stayed here before and I noticed the following things gave them a chance this time maybe that was just a fluke. I got in super late passed midnight almost 1am when I noticed drunk, loud people in the bar as I was checking in and thought to myself, "wow they're still open"? Then when u got to my room and started crawling up my bed around 02:40, the hallway was just loud with people I guess going back to their rooms, one after the other of a good 20-30 minutes. Glad u wasn't asleep yet, I thought to myself. The next morning or I should say afternoon I woke up with banging on my door screaming housekeeping. She didn't stop so I had to get up and pointed on my DO NOT DISTURB sign and I looked at her clipboard saying, "will you check your clipboard first before knocking at my door"? She went on and on to every room and woke me up for the rest of the day bc of her loud voice!!!! What a way to wake up on the morning?! Another knock on my door around 4pm (now what?) electrician wanted to fix the internet wires in my room (guess they're working on it in all their rooms). Anyway, I don't think I will stay in this particular hotel again.

We've booked our daughter's wedding reception for this November and it's turning into a nightmare because the gentleman assigned as her wedding representative hasn't returned any of our calls or emails. When we originally booked the reception, paid the deposit and signed the contract we had a wonderful woman who actually cared about our daughter's wishes and plans. This guy? Doesn't appear to care about his job, what the contract states, what his responsibilities are concerning the reception planning and timing. I'm so upset and really ticked off at this point because we're spending a lot of money and being treated like garbage. Obviously customer service and satisfaction is not important no matter how much money you spend with this company. Totally ridiculous.

The Westin is an expensive place to stay but it was very affordable after finding a last minute deal on Priceline. It's located in downtown Detroit and a short walk from most places like Ford Field and Comerica Park. It's very clean and the staff is very helpful and friendly. The surrounding area is clean and very safe. I would recommend staying here if you can find a deal and want to be close to all the major attractions in downtown Detroit. It's also close to the river walk which offers a lot of activities during the warmer months. I wouldn't suggest buying food here being that I bought breakfast one morning and it was around $15 for two eggs, a slice of toast and a glass of orange juice. A better option would be to find a place to eat near the hotel. I recommend the Dime Store for breakfast. I believe it's only open for breakfast and you get more bang for your buck. The food and service was great there. In addition to the food being expensive, there's only valet available to park. Valet was a little pricey but there's no other options unless you take an Uber there.

Ok hotel old !! It's downtown Detroit. War Zone!! Sorry. It homeless accost everyone

"We are staying @ The Book Cadillac, a Westin property, that overlooks the Detroit river. Great location + historical meaning. Your mom had her fancy sweet 16 luncheon there." The above was a text message that I received from my Aunt Marcy prior to booking a trip to Detroit for my cousin's wedding weekend. She sold me! We stayed there and had a pretty good experience. Loved the location and heavenly bed + amenities... The staff was friendly and helpful and the overall vibe is positive and fun. We used the gym one morning, which was more than satisfactory. Housekeeping did leave a rag in our bathroom on one of the days, which wasn't the most ideal, but hey - at least we knew they were in there cleaning, right?!

Great place, clean rooms, the shower was amazing. The bed and bedding were so comfortable and the room was very quiet. We will stay here again.

We traveled from Buffalo Ny to the Westin Book for a wedding. The Hotel was beautiful as was the wedding. The only downside was valet parking was a bit overwhelmed with the multiple weddings that were happening that day. I received a parking ticket after being told to leave my vehicle in a open spot in front of the hotel. After driving home we called Monad who was in charge of valet parking for his company LAZ. He was very understanding and after a 10 minute conversation he sent the cost of the ticket to us using Venmo. It was a great weekend and we appreciate the outstanding customer service! Thanks again Monad!

We love this hotel, our suite (1625) was spacious, nicely decorated and reasonably priced. Really enjoyed the second floor bar, the staff were courteous and very friendly. The gym there is absolutely fantastic, it has lots of free weights, cardio and strength training machines, everything is pretty new and very clean. There are two restaurants on the main floor and a Starbucks. The staff at this Starbucks need a little bit polishing (not as friendly and skilled as what you might be used to from visiting other Starbucks locations) but everything was fine otherwise. Just a heads-up, the hotel will push for you to use valet parking and insist that the parking garage has no more spots but stay firm, decline valet parking and say that you'll just go elsewhere and they will let you into the garage... guess what!! LOT'S OF SPOTS!!

This hotel is among the luxury line. They have a restaurant onsite that has a DJ playing music and a nice happy hour. We really enjoyed atmosphere of the whole hotel. The rooms were quite spacious with a big bathroom, large shower, refrigerator and nice amenities. The beds were not too hard and not too soft, which made for the perfect nights rest. 2 adults could comfortably fit in the beds together. We were on a higher floor and the view from our window displayed a lot of the downtown area. On the downside parking is expensive and there was no street parking. Valet did a great job of having car ready when requested. Room service was good as well.

Every single time we stay here everything is 100% top notch! Will at the front desk greets you with such enthusiasm. Bernadette who works in the breakfast restaurant was so attentive. Tommy the bellman was very friendly. Dominique the bartender made the best espresso martinis. Delano, who I believe is a manager, made sure our stay was everything we expected and treated us to a couple of birthday cocktails. When looking for accommodations in Downtown Detroit this is the spot.

Ms Erika checked us in and she offered exceptionally friendly and professional customer service! Our entire stay was pleasant and we'd book this hotel again if we came back to the area. The room was clean and comfortable, the staff at front desk and valet were too. I felt safe here and would recommend this hotel.

Aside from the company that I had which was the only saving grace and I was fortunate to have. this was probably one of the most over charged disappointing stays I've ever had at a hotel. There is an old adage under-promise and over-deliver. This was the exact opposite it was over promise and under-deliver. That is actually being complementary I was truly sold a bill of goods and feel my money was taken from me. I was looking to make a special evening for relaxation and most importantly a deep soaking tub when I called and spoke directly to the hotel reservations they advised me that the suite with an upcharge at a larger soaking tub and cornerview which was better then the bottom or middle cost room. This was not only not a deep soaking tub nothing looks like it could barely hold a small child and was it complete an outright lie. The room had stain carpet and grout missing in the shower. This just reaffirms why Motor City is a much better location and for Less cost you have a beautiful view of the city with all glass walls and deep soaking tub and shower the amenities also allow you to do more. Not to mention the fact that the hotel does not own the parking structure. So there is almost no signage to direct you to the hotel and the ridiculous price. The room service was also ridiculously priced and apparently they don't know how to clean out a fryer before they cook your food since I had a random french fry in my meal. The only saving grace was the wonderful day once we left that place and had a great time exploring the rest of the city, my bubpka defiantly saved the experience & Day So I thank you Book Cadillac 4 making me feel like I was sold an over priced bill of goods. And the epic fail on a evening of relaxation and decompression as far as the venue went.

This will be my first one star review so don't expect anything good here I ended up at The Westin because a few old friends who are finishing their residency in Chicago were coming to Detroit for a wedding on the 30th of December so my partner and I decided to take the long drive from Toronto and spend NYE in Detroit out of all places. We spent the night in and only went downstairs to Roast to grab some food. Yes the room was sub par for the $500+ price tag, but hey, it's NYE right? We made the best of it, had fun and caught up with our old friends. My issue with the hotel arose during checkout and 13 days later, seems as though no end is in sight. I got a huge $250USD (~$330CAD) charge and I asked to speak to someone who can reslove the issue. I was nothing short of a gentleman throughout this whole ordeal. The guy I spoke to next was very friendly and polite and told me thst the charge would be reversed and a manager would call me in the evening. Now usually I would not leave until its sorted out but he seemed genuinly understanding and realized the mistake was not mine and the checkout line on January 1st was huge so I didn't want to be a bother. Nobody called me back. I gave them both my cell numbers but no one called and nothing was refunded. Mistakes happen right? So I called and was told I would get a call back. No callback came again. I sent an email. No reply was sent period. I called Starwood customer service to open a service ticket and they said someone would call. I received a call from Zaw, the director of rooms and missed it on january 6th. His message said to call him back and left a number. Its been 6 days but hey, life happens and at least we are getting somewhere right? I call him every single day around 2pm and never get an answer. I leave a message with both my phone numbers, my name and some other details each time. Still to this day (the 13th) no response period. I call Starwood back and they tell me that he called me and left a message saying the charge would not be refunded and the message he left me told me all about it. The message he left was literally just a "call me back" message. . I now go to some forums and a Starwood employee happended to be lurking and basically told me Starwood couldnt do much but if I open another service ticket, they have to attempt contact within a certain period of time so I just did that today. 13 days after the issue arose and I have still yet to get in contact with the elusive Zaw, director of rooms. Though I am still trying to get in touch with the hotel itself via my mutifaceted email, call, starwood service ticket and voicemail approach, I went ahead and filed a Credit Card dispute. My first ever credit card dispute, my first ever hotel charge of this sort, my first 1 star review, my first time being stonewalled by a hotel, my first time being lied to then ignored by a hotel and all of this on the first day of a new year. It can only get better from here I guess! This hotel has a rich history. They have been bankrupt, they came back, bankrupt again, came back, bankrupt again, came back, abandoned for ~20 years, came back in 08 as The Westin Book Cadillact Detroit. Literally the epitome of Detroit. And yes, most stays are great judging by reviews but in my opinion, any establishment can operate well during normal day to day procedures but where a business truly shows it's colors is when a customer falls through the cracks and that finely tuned machine springs a leak. Yes I am probably the exception and this probably won't happen to you but remember, if you fall through the cracks and don't live in Detroit to personally go in there to demand action, you will be dodged by the hotel staff like a 19 year old dodging a collections agency. There will be no support for you, no compromises, no customer service and no one to talk to asides from your credit card company during the dispute process. You will be left in the dark and probably won't spend the 6+ hours I did so far just try and get in touch with the hotel and will probably be forced to eat the charge. You would think that after a business has already been bankrupt so many times over an almost 100 year period that they would learn - it's all about the style of service you provide. Whether you are a motel 6 or The Westin Book Cadillac, modern consumers have grown accustomed to and demand modern customer service. While filing the credit card dispute the guy on the phone laughed and told me "That is why you should never go to Detroit." I myself WILL be back to Detroit since I always have had a great time but if this was my first time there and this Westin location was the ambassador and face of the city during my visit I would never give it another chance. All I have to say is tread lightly, don't expect anyone to help you if a problem occurs. And to the hotel itself "Those who fail to learn from history are doomed to repeat it".

I've stayed at the book a handful of times and each time has been a great experience. Now they have many different rooms and most of mine have actually been different configurations include in this current stay, but overall they are all well sized rooms. The staff is always nice and helpful. They have a very nice spa and pool area with a Jacuzzi. Has a restaurant and bar located on the first floor that is a little bit on the high-end but fantastic with good food and drinks. The location of the hotel is near the people mover and a lot of walkable bars and hotspots. It is also very easy to get to from I 75 or I 94 via the lodge. One of my top choices to stay on Detroit.