The Wallace

Beautiful setting, average (to mediocre) afternoon tea. 🫖 went for afternoon tea for a friends birthday. Staff was kind but a bit scattered and not very attentive. The actual food was pretty bad- I found the cheese and chutney sandwich inedible, as well as a food portion of the desserts and they were overly/sickly sweet. I couldn’t eat all of it because it started making me feel sick, and I left a bit hungry. For around £50 (without bubbles), I don’t think this is a great deal. However the setting is beautiful!

The food was lovely, I had a chicken terrine - it had nice texture, taste was pheasant too. The service was very good. The atmosphere was excellent - a bit hot under the glass roof. Bear in mind menu in a cafe and restaurant are 1 different things and don't overlap..

Had a cake and glass of wine in the cafe section. You wait to be seated, to the right if going to the restaurant and to the left if going to the cafe. The cake and wine were nice and came to £14 with service added. The restaurant is like a greenhouse so expect hot temperatures in summer. Attracts a fairly diversely posh arty crowd. Food looked pretty decent. Seating is comfy and atmosphere is buzzy without being too loud.

Lucky me ! I know there’s many negative reviews. My experience was totally different, think it may depends on the timing. I visited on Nov 28 at around 11:00am ordered cream tea set. There’s only a few tables of customers. But after 12:00pm, it’s full and crowded. To be honest, the scone size is bit smaller but tastes good, warm, crispy outside and soft inside. Clotted cream not creamy enough. Earl grey tea is good. The most important thing : my server Inna is wonderful, very attentive, efficient and cheerful ( actually all the staff here I met on that day is very nice and helpful). For the price 8.95£ set in such beautiful place with the best service, it’s much reasonable then cafes in central London. Amazing place to gather with friends in the morning. P.S: closed at 5:30pm same time as the museum. The museum is great and free of charge.

Disappointed. For a place so stunning the restaurant/cafe services were ridiculous. Went on a Saturday around 2:30pm so the busyness was expected however the place seems extremely understaffed. After waiting 10 minutes for a table for 4 people, we got seated and already chose what we wanted from the menu while we waited to be seated. We then waited for 20 minutes for someone to come and ask what we would like and the unpleasant gentleman said “well I guess you’re ready to order then” after my mother waved him over. The cakes are decent but too over priced even for London and the tea pots are a safety risk. Although they’re cute, the handle was too hot to touch and I am very disappointed. £4 for a teabag is ridiculous. AND the waiters kept bumping against the back of our chairs harshly without apologising. Disappointed.

Really enjoyed the food, it arrived quickly as did the tea. We were told if we would like to order anymore tea from the menu to ask, well, that was a chore. The service was next to non-existent. The main woman in charge instead of being available went to wipe down already clean tables on the other side of the restaurant. Trying to get the attention of anyone else they just merely looked away. We loved the food but till the service is sorted out I would not recommend this as a place to go and eat.

Beautiful surroundings but the service and general vibe here is awful! Staff arguing with each other, disorganised service and very high prices. £6 for a cupcake (£6.75 including service charge) is preposterous, £4.50 for a Coke?! Could be improved with a review of the menu and some customer service training for staff.

Great place for an informal though well-served meal. Strongly suggested a booking for an early lunch to avoid crowd and enjoy more the nice indoor atmosphere the place offers. Very polite and attentive members of staff.

Beautiful setting, average (to mediocre) afternoon tea. 🫖 went for afternoon tea for a friends birthday. Staff was kind but a bit scattered and not very attentive. The actual food was pretty bad- I found the cheese and chutney sandwich inedible, as well as a food portion of the desserts and they were overly/sickly sweet. I couldn’t eat all of it because it started making me feel sick, and I left a bit hungry. For around £50 (without bubbles), I don’t think this is a great deal. However the setting is beautiful!

The food was lovely, I had a chicken terrine - it had nice texture, taste was pheasant too. The service was very good. The atmosphere was excellent - a bit hot under the glass roof. Bear in mind menu in a cafe and restaurant are 1 different things and don't overlap..

Had a cake and glass of wine in the cafe section. You wait to be seated, to the right if going to the restaurant and to the left if going to the cafe. The cake and wine were nice and came to £14 with service added. The restaurant is like a greenhouse so expect hot temperatures in summer. Attracts a fairly diversely posh arty crowd. Food looked pretty decent. Seating is comfy and atmosphere is buzzy without being too loud.

Lucky me ! I know there’s many negative reviews. My experience was totally different, think it may depends on the timing. I visited on Nov 28 at around 11:00am ordered cream tea set. There’s only a few tables of customers. But after 12:00pm, it’s full and crowded. To be honest, the scone size is bit smaller but tastes good, warm, crispy outside and soft inside. Clotted cream not creamy enough. Earl grey tea is good. The most important thing : my server Inna is wonderful, very attentive, efficient and cheerful ( actually all the staff here I met on that day is very nice and helpful). For the price 8.95£ set in such beautiful place with the best service, it’s much reasonable then cafes in central London. Amazing place to gather with friends in the morning. P.S: closed at 5:30pm same time as the museum. The museum is great and free of charge.

Disappointed. For a place so stunning the restaurant/cafe services were ridiculous. Went on a Saturday around 2:30pm so the busyness was expected however the place seems extremely understaffed. After waiting 10 minutes for a table for 4 people, we got seated and already chose what we wanted from the menu while we waited to be seated. We then waited for 20 minutes for someone to come and ask what we would like and the unpleasant gentleman said “well I guess you’re ready to order then” after my mother waved him over. The cakes are decent but too over priced even for London and the tea pots are a safety risk. Although they’re cute, the handle was too hot to touch and I am very disappointed. £4 for a teabag is ridiculous. AND the waiters kept bumping against the back of our chairs harshly without apologising. Disappointed.

Really enjoyed the food, it arrived quickly as did the tea. We were told if we would like to order anymore tea from the menu to ask, well, that was a chore. The service was next to non-existent. The main woman in charge instead of being available went to wipe down already clean tables on the other side of the restaurant. Trying to get the attention of anyone else they just merely looked away. We loved the food but till the service is sorted out I would not recommend this as a place to go and eat.

Beautiful surroundings but the service and general vibe here is awful! Staff arguing with each other, disorganised service and very high prices. £6 for a cupcake (£6.75 including service charge) is preposterous, £4.50 for a Coke?! Could be improved with a review of the menu and some customer service training for staff.

Great place for an informal though well-served meal. Strongly suggested a booking for an early lunch to avoid crowd and enjoy more the nice indoor atmosphere the place offers. Very polite and attentive members of staff.