The Row

I will never step foot in this boutique again. The staff is very unpleasant; from the moment the security guard opened the door, to which I thanked him, he looked at me as if I just insulted his entire family. To the actual staff at the store, not a single associate asked if we needed anything or even so much as to make a smile. The best part was the second I took out my phone to check who had called, I was yelled at for attempting to take a picture, which I was not. I will never support this brand again.

Hello, I wanted to say that I sent a registered letter to The Row in Los Angeles asking for an autograph from the Olsen Twins. I also wrote an e-mail which also went unanswered. I copied the address from fan mail biz. Can someone tell me what this is about. I generally dreamed of getting an autograph from the Olsen Twins when I was 10 but it didn't work out. I tried again to fulfill this dream when I was 30.

I recently visited The Row with my wife during our trip to Channel Islands National Park, and I must say, the experience exceeded our expectations. Having read a few reviews beforehand, I was prepared to feel out of place in my hiking outfit. However, I was pleasantly surprised by the warm welcome we received. The staff were incredibly friendly, especially the lady with long silver hair who assisted my wife. She was exceptionally helpful and patient, making sure my wife could try on everything she was interested in without any rush or pressure. We both thoroughly enjoyed our time there. The minimalist architecture and decor were stunning, and I would highly recommend The Row to anyone in the area. The combination of excellent customer service and beautiful surroundings made it a memorable stop on our trip.

I had such a lovely experience when I stopped by The Row last week. The store was about to shut for the day, so I didn't think they'd let me in, but they let me have a quick squiz and even took the time to chat with me and compliment my shirt. I look forward to coming back when I have more time to browse.

Holy cow I thought I was being pranked when I walked in here. The most unpleasant staff I’ve ever experienced. Immediately began eyeing me up and down with looks of disgust, and proceeds to ask me what I plan on doing in the store??? Um helloooo?? Shop idk. I took out my phone to pull up something I had saved and 0.5 seconds later some old lady yells “no pictures sir” across the room. Never stepping foot in here again

Ignore the stuck up reviewers - I had a wonderful experience in this beautiful store. Bought the bag I’ve had my eye on for ages and was treated with kindness, respect, and genuine smiles. No photos in the store which makes the experience feel unique and exclusive. Loved my buying experience!

Went to buy a bag and a sweater. I had a similar experience to ones described below. Sales associate were so condescending and acting like they own the store. I hope that they learn they get paid to provide customer services in which they 100% fail to do so. Will never return to this store for sure and will never buy anything from this brand again.

The store is very dirty with scuffs on the walls, carpet coming up, stains in the display cases… did not feel very luxurious. The staff were fine but definitely didn’t go out of their way to be friendly or accommodating.