Poorva B.
Google
I genuinely wanted to write a nice review, but this hotel left me no choice but to rate it one star. It’s listed as an MMT Luxe 5-star property, but nothing about my experience felt remotely 5-star. I’ve stayed at Taj, Hyatt, and Marriott, so I know what to expect at this level—and this hotel fell far below that standard.
The first room they gave me was shockingly dirty. There were hair on the floor, visible dust, and stains on the flooring. This is the bare minimum any hotel should take care of, let alone a so-called luxury property. I was just hoping for a comfortable stay, but even cleanliness wasn’t taken seriously here.
To make it worse, when I informed the front-desk staff member, Alka, about these issues, she responded with a completely blank expression—no apology, no concern, nothing. The lack of basic courtesy was honestly more disappointing than the room itself.
I would not recommend this hotel on any day. There are hotels in Aerocity and Gurgaon that are far better—at least twenty times better—in terms of service, cleanliness, and overall experience.