Parth Goyal
Google
I called at around 7 PM India time and connected the call with reservations and spoke to Akshay. I gave him all the details and requested him to send me a link to prepay for the room as my family is travelling and I wish to pay for the room expense. He initially refused however I insisted to share with me the payment link over the email to which he promised to share it on my email in next 15 mins.
3 hours passed by and I didn’t receive either a confirmation email for the room reservation nor the link.
I called the hotel room reservations again at 10 PM and again spoke to Akshay an informed him about the email not being received to which he mentioned that there’s a system error and I will receive the email shortly.
I did receive the email, however, it was just a rate offer email with no payment link. I called again at 11:25 Pm spoke to the Duty Manager Sachin and he promised me that he will get things expedited.
Incident On day of Arrival -
I shared all the ID’s yesterday to the DM on the email. My mother was asked for her ID at the check in. She told the receptionist that the ID’s are shared but he insisted to give the ID. It could be a recent change in the protocol of the check in but I assume a passport is a valid ID which was shared to the DM yesterday. She was even asked about her mobile number which was already updated in the reservation yesterday as well as the subject of the email has the phone number of the occupant. Another highlight, just a few minutes before I received an email from the from an Assistant Manager (sharing the screenshot) for early check in?? I clearly mentioned in the email that the arrival time is 5 PM today and the check in already happened at around 06:30 PM and I was astonished to see that the AMFO has no clue and he is replying to me stating that the early check in subject to availability. What?? At 5 PM it’s not early check in and the check in has already happened.
About the room, she’s given an interconnecting room and knowing that the occupants are two infants, I don’t think so that it is the right choice made as the other occupant in the next room could be complaining about the noise. I have highlighted to the DM that the arrival will be at around 10 PM (for my sister and kids) which is very late. I even requested for the baby crib that was also not placed.
Incident post check out -
I noticed that I was CC’d on an email thread by the entire Finance, DM, Reception, and as a guest who booked a different reservation for which the room has already been checked out, there was no context provided regarding my inclusion. As the content appears to relate to internal or potentially sensitive matters, I would appreciate clarification on whether my inclusion was intentional and appropriate.
If this information was shared in error, it may represent a breach of confidentiality,