The Ritz-Carlton, Rancho Mirage

What a wonderful weekend we had at the beautiful Ritz-Carlton Rancho Mirage resort. The location is a stunner - set up on a hill with a fabulous view. The hotel grounds and common areas are absolutely beautiful and the rooms are so comfortable, super clean and lots of amenities. |We especially loved the pretty pool, the great gym and the hospitality by Melanie in the Club Lounge and Geo in valet/bell. We loved meeting Nathan - he was incredibly welcoming and warm! We really cannot wait to plan our next trip.

I was disappointed in this hotel and it did not live up to the Ritz Carlton name. The rooms are very small. There was no place to put my empty suitcase without it being in the way. The bathroom and overall room could use an update. The concierge was not that helpful and told me she didn't know any easy hikes to recommend for Joshua's Tree. I left my sunglasses at the spa and asked the front desk. They called lost services who said they didn't have them. I called the spa myself and they informed me that the sunglasses had been turned over to lost services. I had to go back to front desk and this time they tracked them down. Same poor service happened when I had 2 packages delivered. I was not informed that anything arrived for me. When I inquired they delivered one package to my room but not the other. So I had to go back to front desk and wait for someone to track the other package down. Shouldn't they have called me when a package arrived. If I had not asked for packages they would have never called me. Paying over $4000 for 3 nights should ensure better service. This hotel would be a hard pass.

We opted for a firepit terrace room, but arrived in the middle of a heatwave so didn't need to use it; I imagine this would be really lovely in cooler weather. The room was very comfortable, if a little dated, but with good AC, which was really appreciated when it was 45C outdoors. The staff were excellent and a real credit to the brand. . The grounds are beautiful. Dinner at State Farm restaurant was good but not excellent.||We very much enjoyed our stay, and would return to this hotel, largely due to the lovely staff.

Again, an excellent stay. Maybe our 6th visit, and it is still wonderful. Mostly due to the impeccable staff. |Arriving to our room, Madzid , who was helping with our luggage, was perceptive to enough to see it was not exactly the location we were hoping for. |Without any prompting on our part, he discretely found us the perfect room. |He could not do enough to make our stay extraordinary. Thank you, an incredible asset to the property. |Our annual visit to The Edge was also perfection. Daniel and staff were amazing, as always.

We stayed at the height of summer when it was very,very hot. The hotel is in an amazing location high above the desert valley. Some really good views.||We booked a firepit room (no idea why it was 105 degrees!!) and it looked amazing. Huge room with 2 very comfortable beds.||Great pool and pool bar.||Staff were amazing. Really freindly (JR by the pool and Gerald in the restauarant).

Such a beautiful hotel both inside and out! Once you walk through those doors you know you’re going to enjoy your stay. Joe our front desk attendant was exceptional! Very friendly and helpful! Each day he was there he greeted us and was so wonderful in helping out with directions etc. The views are astounding! Rooms are very clean and comfortable! Make sure you have lunch at the State Fair and sit at the bar. DJ our bartender both days was also exceptional! He took his time explained the large line of tequila they have and was very engaging and friendly! We really enjoyed having lunch both days with him as our bartender. Everyone was amazing!

I have stayed at the Ritz Carlton Rancho Mirage for over a decade but this stay in August of 2024 was absolutely incredible because of the front desk staff member named non-other than Joni. She helped us enjoy our stay and allowed us to rest and enjoy all the facets of this property. My husband and I booked spa appointments and enjoyed the private jacuzzi, cold plunge, dry sauna, steamed spaces and aromatherapy showers that each had different infused sents ; Eucalyptus, Lemon and even Mango. The spa is open until 6pm each day so it would be smart to plan for a solid 4 hour time frame with time on most sides of the treatment you book. The entire property has also been refreshed in such a great way - the decor has now a natural mid century flow with the lobby bar still remaining that bold gold and orange. We love it! The gym attendant Miguel was also quite wonderful and always happy to see us. The spa gift shop sells the candles you want - as each property has its very own smell and this is truly one you should own, as well

What a wonderful stay! The room was immaculately clean. Our room had a fire pit which was really nice. The pools are great, as well as the pool staff. We received a wonderful welcome card and macaroons from the General Manager upon arrival. The gym was well equipped. Such a great property with an excellent staff. Can’t wait to go back!

What a wonderful weekend we had at the beautiful Ritz-Carlton Rancho Mirage resort. The location is a stunner - set up on a hill with a fabulous view. The hotel grounds and common areas are absolutely beautiful and the rooms are so comfortable, super clean and lots of amenities. |We especially loved the pretty pool, the great gym and the hospitality by Melanie in the Club Lounge and Geo in valet/bell. We loved meeting Nathan - he was incredibly welcoming and warm! We really cannot wait to plan our next trip.

I was disappointed in this hotel and it did not live up to the Ritz Carlton name. The rooms are very small. There was no place to put my empty suitcase without it being in the way. The bathroom and overall room could use an update. The concierge was not that helpful and told me she didn't know any easy hikes to recommend for Joshua's Tree. I left my sunglasses at the spa and asked the front desk. They called lost services who said they didn't have them. I called the spa myself and they informed me that the sunglasses had been turned over to lost services. I had to go back to front desk and this time they tracked them down. Same poor service happened when I had 2 packages delivered. I was not informed that anything arrived for me. When I inquired they delivered one package to my room but not the other. So I had to go back to front desk and wait for someone to track the other package down. Shouldn't they have called me when a package arrived. If I had not asked for packages they would have never called me. Paying over $4000 for 3 nights should ensure better service. This hotel would be a hard pass.

We opted for a firepit terrace room, but arrived in the middle of a heatwave so didn't need to use it; I imagine this would be really lovely in cooler weather. The room was very comfortable, if a little dated, but with good AC, which was really appreciated when it was 45C outdoors. The staff were excellent and a real credit to the brand. . The grounds are beautiful. Dinner at State Farm restaurant was good but not excellent.||We very much enjoyed our stay, and would return to this hotel, largely due to the lovely staff.

Again, an excellent stay. Maybe our 6th visit, and it is still wonderful. Mostly due to the impeccable staff. |Arriving to our room, Madzid , who was helping with our luggage, was perceptive to enough to see it was not exactly the location we were hoping for. |Without any prompting on our part, he discretely found us the perfect room. |He could not do enough to make our stay extraordinary. Thank you, an incredible asset to the property. |Our annual visit to The Edge was also perfection. Daniel and staff were amazing, as always.

We stayed at the height of summer when it was very,very hot. The hotel is in an amazing location high above the desert valley. Some really good views.||We booked a firepit room (no idea why it was 105 degrees!!) and it looked amazing. Huge room with 2 very comfortable beds.||Great pool and pool bar.||Staff were amazing. Really freindly (JR by the pool and Gerald in the restauarant).

Such a beautiful hotel both inside and out! Once you walk through those doors you know you’re going to enjoy your stay. Joe our front desk attendant was exceptional! Very friendly and helpful! Each day he was there he greeted us and was so wonderful in helping out with directions etc. The views are astounding! Rooms are very clean and comfortable! Make sure you have lunch at the State Fair and sit at the bar. DJ our bartender both days was also exceptional! He took his time explained the large line of tequila they have and was very engaging and friendly! We really enjoyed having lunch both days with him as our bartender. Everyone was amazing!

I have stayed at the Ritz Carlton Rancho Mirage for over a decade but this stay in August of 2024 was absolutely incredible because of the front desk staff member named non-other than Joni. She helped us enjoy our stay and allowed us to rest and enjoy all the facets of this property. My husband and I booked spa appointments and enjoyed the private jacuzzi, cold plunge, dry sauna, steamed spaces and aromatherapy showers that each had different infused sents ; Eucalyptus, Lemon and even Mango. The spa is open until 6pm each day so it would be smart to plan for a solid 4 hour time frame with time on most sides of the treatment you book. The entire property has also been refreshed in such a great way - the decor has now a natural mid century flow with the lobby bar still remaining that bold gold and orange. We love it! The gym attendant Miguel was also quite wonderful and always happy to see us. The spa gift shop sells the candles you want - as each property has its very own smell and this is truly one you should own, as well

What a wonderful stay! The room was immaculately clean. Our room had a fire pit which was really nice. The pools are great, as well as the pool staff. We received a wonderful welcome card and macaroons from the General Manager upon arrival. The gym was well equipped. Such a great property with an excellent staff. Can’t wait to go back!

Cliff Notes Price Range: $$$ Parking: Valet Perk: Views Non-Perk: Paying Ambiance: Plush hotel Dress: Nice Noise: Low Temperature: A little cold Recommend: 100% Date: 07/04/2024 Dissertation: This hotel is a stunning escape where the desert views are so mesmerizing, they might just convince you to retire early, I wish anyway! The hotel itself is pure luxury, from the beautifully designed rooms to the peaceful ambiance that makes relaxation feel like a full-time job. And let me tell you, the room service is absolutely phenomenal, you'll be tempted to order three meals a day just to stay in the plush comfort of your room. If you want a vacation where you're spoiled to the point of laziness while surrounded by a stunning view, this is your spot. Warning: you may never want to check out--physically or mentally! This is where indulgence meets serenity.

Not all Ritz-Carlton hotels are ritzy. Location is awesomely hidden in the hills of beautiful Rancho Mirage and gorgeous palm trees. Decor and design are outdated. The desert light brown color furniture and bathroom colors were not as luxurious as other Ritz or 5 stars hotels. There are wears and tears in the furniture. Ceilings are low. Comfort of bed is average. Internet and TV didn't work but that was in the setting of Palm Desert flooding. Asked for a desert view. They upgraded me to an executive suite. Overall it's a pleasant stay but it's one of the least ritzy Ritz. Staff score: 5/5 Facility score: 3.5/5 Bouji score: 3/5 Views and location score: 5/5 Value for money score: 2.5/5 Comfort score: 4/5

If this was a Doubletree or Courtyard i'd probably give it 4 stars but since it's a Ritz the standards should be much higher. Upon arrival we called the front desk for several amenities. After a couple of hours we called again... and then again. We didn't get our items until after dinner and we had checked in around noon. We were looking for wine glasses. We found 2 wine glasses in one of the drawers but they were USED... as in there were still some wine in the glasses left from the prior occupants. Unless the previous occupants decided to put their used glasses back into the specific spot in the drawer where they found them (which would be quite odd) the hotel staff didn't clean and replace the items correctly. The overall room amenities were ok but more in line with a Doubletree/Courtyard than a Ritz We got a 2pm late checkout but when we went to the pool and tried to get back into our room around noon both our key cards were disabled and we had to go to the front desk to get it sorted. All small issues but issues i don't expect to have at a Ritz

We came here to celebrate my 40th birthday weekend. Just wanted a nice relaxing weekend here to chill and destress. Once we got in around 11am of course our room wasn't ready but the sweet guest offer us the lounge access early so we can just hang out or roam around in the meantime. Once we got to the lounge we were greeted by the folks working there. They were very welcoming. Food at the lounge was great. They have a nice large family pool here and also a adult pool as well. There have some nice restaurants here so you really don't need to leave the property

Wanted a special place for a side trip getaway from our trip to LA. We requested a balcony room, and got a very remote ground level room. No apology, no explanation. The place overall is dated, but it is in a beautiful location, great views, pools are nice. but there is zero attention to details that you would expect from a 5-star resort. Zero. Our room had an old bottle of vodka and 1/2 full glass under the bedside table. The nicest person in the place was the bartender, Ron, at the Edge Steakhouse. The hostess at the State Fair seemed bothered by our presence. I mean, come on, did it hurt to seat us? Overall? Meh, a big MEH.

Drawing upon the original Italian 1000 Miglia open road race from Brescia to Rome (of which Chopard has also been partner since 1988), the California Mille is a 1,000 mile, four-day excursion through California's best scenic driving roads. The Ritz Carlton in Rancho Mirage is one of those locations , where all these drivers stop, for a bit, for the California 1000 Miglia.

We Will be back to expierence more. Quick stop through with our business retreat. Will definitely stay longer next time.

We came here for brunch and stopped in the gift shop before returning home. In addition to snacks & essentials, the store also carries clothing, accessories, whimsical gifts, apothecary, and quality costume jewelry. The jewelry was pretty, and I was tempted to pick up a few pieces. We met a lovely lady who asked for our fashion advice. The hotel lobby is beautiful, and valet was complimentary.

This was our second time staying at the resort and it measures up perfectly to our first experience. We were greeted in a friendly manner from all staff. The front desk went above and beyond to ensure our room was ready earlier than check in. We arranged our stay with Melissa who was patient and knowledgeable. Kayla and JR at the Adults only pool constantly adjusted our umbrellas to keep the triple degree heat off of us. Madison, Lao and Mu were also knowledgeable and accommodating during our stay. We enjoyed the Edge Steakhouse. It's a must try since you're on the property already. Such a nice view of the valley. The rooms are modern and incredible, especially the deep bath tubs. Tip: Bring sandals for the pool, it gets extremely hot on the ground in summer. Take advantage of the empty refrigerator in your room.

Amazing staff! Location is very beautiful with a pretty view. The breakfast buffet is very delicious. The pool is heated and the hot tub is perfect! Would definitely come back.

My wife, brother-in-law, his wife, and I recently took a much-needed vacation. Personally, I hadn't taken any time off in two years! We decided to book suites at the Rancho Mirage Ritz Carlton, and I'm so glad we did. The property is absolutely stunning. The service from everyone has been exceptional. We enjoyed massages and treatments one day, and the gym was excellent for our daily workouts. The beds were incredibly comfortable. One day, we reserved a cabana at the adult pool for the entire day, and it was worth every penny. Although we had dinner off the property one night, we dined on-site for the rest of our stay. Despite being Memorial Day weekend, the property felt private and secluded, unlike other places that were jam-packed. I especially want to thank Ms. Shannon Gilbert, the General Manager. One morning, after my workout, I missed the breakfast buffet by 15 minutes. I always start my day with breakfast, so I was disappointed. I bumped into Ms. Gilbert, and she immediately sensed something was wrong. After I explained the situation, she took my order and room number, telling me not to worry. Twenty minutes later, there was a knock on my door, and I enjoyed a perfect breakfast outside my room, courtesy of the hotel. We will definitely return soon. I'm incredibly grateful for everyone at this property and the outstanding service. It's been the best last four days.

The Ritz-Carlton in Rancho Mirage offers a fantastic experience overall. The brunch is superb, with a variety of delicious options that cater to all tastes. The valet service is smooth and efficient, making arrivals and departures hassle-free. The grounds are impeccably maintained, providing a serene and clean environment. The only downside was the abundance of little ones running around, which might be a bit overwhelming if you're seeking a quieter atmosphere. Nonetheless, it's a wonderful place for a luxurious getaway.

We just returned from our stay at the Ranch Mirage Ritz, it's a beautiful and relaxing resort. The vistas are amazing and the grounds are well kept as expected from a Ritz property. Every staff member was professional and helpful, especially MJ (one of the hosts in the Club Lounge). MJ was extremely customer service driven, anticipating the needs of each patron in the lounge with grace and kindness...he should be recognized for his high level of service that made the Club Level worthy of the price paid. There were only two things that disappointed during our stay... 1- The room was so full of furniture that you could hardly move around the bed, and there was no room to store suitcases in the closet. We had an excellent, central view of the mountains and valley on the top floor - but the congested room space was not good. The room needs an update along with the bathroom, it's just time for some modernization. 2- We arrived Memorial Day and the best restaurant on the property "Edge Steakhouse" was closed every day (except one) during our stay. It is only open Thursday, Friday and Saturday. We really wanted to dine here but had other plans on the one day it was open while we were visiting. I feel it should only be closed one or two days during a week so most visitors can have a chance to experience the space which looks incredible when looking from the outside through the massive glass windows. Overall, we loved this place and will be back. I'll ask for a room with more clearance to move around next time!

The food and atmosphere at The State Fair restaurant at the Ritz Carlton Rancho Mirage is extraordinary. The manager Christopher Morrissey made our party of 10's birthday/anniversary dinner a memorable affair. He thought of things we didn't ask for but made our night super special, like 3 different and equally amazing desserts. He put us in an amazing room with views of of Rancho Mirage. The food was so delicious and beautiful to look at. Thomas, our waiter and his team were, attentive and exceptional at doing their jobs we even had the sous chef come out unexpectedly to see if everything was to our satisfaction. If You want to have a top notch wonderful Meal go to The State Fare, at the Ritz Carlton in Rancho Mirage.

I am loving my stay at The Ritz-Carlton, Rancho Mirage! Upon arrival we were greeted with toys for the kids, bubble wands, Kanye style glasses and bouncy balls! Ordered milk for our one year old and was already there as soon as we reached our room. Our room was located right in front of the pool and had a nice outdoor patio. We came with our 3 under 3 kiddos and was totally kid friendly they have separate pools for adults and a separate pool for all ages! We ordered the Kids some mango smoothies and they loved it! Food is really good here as well, ordered room service and had the lobster ravioli, Cesar salad and chocolate cake and all were soo delicious! I highly highly recommend!

So, With Chauncey dying and my gallery being burglarized, taking my computer and.......my VINTAGE CHAMPAGNE COLLECTION (story just gets sadder) I needed a break to desert. I ALWAYS have a fabulous time here btw as per my last emails. I arrived via Uber and noticed my battery was low- but I had my charger cord. I figured, "its the Ritz" of course theyll help me. NOPE. After my fantastic Salmon dinner, NO ONE apparently had an ANDROID charger and my phone died. How will I get back I said? Valet said they would call taxi. I waited ALMOST TWO HOURS like a HOBO sitting on the bench outside. I almost thought "Oh well. I wilil just start a new life on this bench and live off the grid at the Ritz" Seriously shame on you guys. Im a female, alone, do not have any karate' skills and you guys let me just sit outside for hours ??? FINALLY guess what? an EMPLOYEE Took me to the Paloma Hotel. Why couldnt they do that in the BEGINNING??? Did I not look RITZY enough? I thought I did. Does my Amex not weigh enough? It sure does in my opinion. What made me so different than any other of your guests that your team waited 2 hours to drive me 3 miles to my resort as COMMON COURTESY. I have many affluent clients in the desert that love me- I will let them know of my experience and obviously not coming back.

Part 2 - The second day I asked another person at the front desk who was much friendlier to tour the lounge and he immediately arranged for me to go up and the lounge attendants were waiting for us and welcomed us in and they were extremely friendly and even offered us something to drink. We declined but it was the first time we felt welcomed. On a separate occasion, we decided to upgrade to get access to the club lounge and we were asked to visit the front desk. Right before us was a couple having a nice conversation with the front desk at their check in and they were offered welcome drinks and received amazing service. When it was my turn, the front desk agent ignored me and didn't make eye contact the whole time and hence we were just standing in line waiting for the agent to call us. Jim from the bell desk must have seen this and came up to assist. He called into the radio informing them of our intentions and came back out within 2 minutes with new keys. Jim called me up and there was still nobody behind us. I was standing at the front desk with Jim right next to the front desk agent who's still ignoring us. Jim even asks him for help with a menu for the lounge and he fumbles around for 30 seconds before Jim gives up. Jim apologizes and informs us that they'll have a menu at the lounge. We also visited the concierge who we were in contact with before our visit. The concierge wasn't too friendly either but at least they acknowledge that I was standing there. I just wanted to thank them and follow up on my thank you email I had sent which got no reply. They acknowledged that they received my message and after speaking to them I can understand why I received no reply - the reply I got was "What did I do?," when I thanked one of the concierges. Joseph was much nicer, though, when I got a chance to speak with him and thank him separately. In the evening we walked by the front desk and I was hoping to ask for a s'mores kit. The agents who were available look away as I'm approaching and doesn't acknowledge me. At this point, after how ever many negative experiences, I ended up too reluctant to approach as it wasn't comfortable. The pool service was extremely better and Erick was very personable. We wish him the best. Kayla was also excellent and extremely welcoming as well. I didn't get to know her as well since she wasn't our server but she was also excellent. Overall I felt like we didn't belong based on our attire or we were too young and didn't look affluent enough to afford any of the services so they didn't want to bother and waste time talking with us. This is the overall feeling I got. Maybe if I was handsome, taller and Caucasian I would have had a better experience? Maybe next time. :) Madison and Lao at the club lounge though are the best examples of what I've experienced at other 5 star properties, but overall this property falls extremely short. Bethany at the front desk and Leo at the bell desk were also very helpful during checkout and I wish I had encountered them early at check in. Overall, it was a mediocre stay - saved by the service at the club lounge and a minority of employees who did care about all their guests - could have been much worse.

Was given a map and told to view the property on my own while other guests were shown the property. Also, had to ask for someone to light my fireplace while others were lit hours ago. They got my order wrong however a meal credit was provided to makeup for the issues. I expected the best but received subpar service as a GOLD ELITE member. (11/17/23) Nice views. Not sure I'd recommend. The hot air balloon festival was certainly fun.

I have stayed at the Ritz Carlton Rancho Mirage for over a decade but this stay in August of 2024 was absolutely incredible because of the front desk staff member named non-other than Joni. She helped us enjoy our stay and allowed us to rest and enjoy all the facets of this property. My husband and I booked spa appointments and enjoyed the private jacuzzi, cold plunge, dry sauna, steamed spaces and aromatherapy showers that each had different infused sents ; Eucalyptus, Lemon and even Mango. The spa is open until 6pm each day so it would be smart to plan for a solid 4 hour time frame with time on most sides of the treatment you book. The entire property has also been refreshed in such a great way - the decor has now a natural mid century flow with the lobby bar still remaining that bold gold and orange. We love it! The gym attendant Miguel was also quite wonderful and always happy to see us. The spa gift shop sells the candles you want - as each property has its very own smell and this is truly one you should own, as well

This is one of the the most stunning resorts I've ever stayed at. From the rooms, to the food, to the grounds, to the service, everything was stellar and 5-star. I stayed here for one night and cannot wait to come back. Every single employee was beyond friendly and helpful. The hotel itself is in immaculate condition, and the property is absolutely stunning. I had breakfast at State Fare, and for $40, the buffet was well-worth it. This was a magical stay and I'm sure I'll be back for another sooner or later. A+!

My oh my. Yes. another Ritz-Carlton. Wonderful place. Incredible service. The hotel may be a bit dated, but it does not matter. It is super clean, well accommodated, and the staff is beyond amazing.

The Ritz-Carlton was sublime. The food was delicious and the service was impeccable. I loved the arugula salad and mussels. Since it was our birthday, we ordered the meringue cake. Wow, what a treat. My friend and I live in the area. We enjoy going to local restaurants. We decided to come here to celebrate our birthday and had a perfect dining experience. If you come, eat outside in order to fully enjoy the views. Thank you to all the staff who treated us so well. You are valued.

Everything here was amazing ! The spa the rooms pool everything The only bad part was the man at the front desk at check in distinctly avoided checking me in abandoned me (I was next in line) to go get toys for the kids checking in He refused to acknowledge me and I had to go to another line to check in I loved the place thou Caution abt the resort fees and valet fees

I came here back in 2019 and I had a great time on a work trip. There was one worker here that made our experience here so memorable that we talk about it until this day. Coming back here today and seeing that one person had made my day and my entire trip. We mentioned this last time to the front desk people and also our CEO. Her name is Chevelle and she is literally the most sweetest human being ever. You can definitely tell that she cares about her work and the people who comes on to the resort. You can definitely tell that she takes initiative whether acknowledging that someone has a question, needs menus adjustments due to an allergy or just making sure that everyone is happy with everything. I never experience customer service from somewhere where everytime I come to the area, I talk about it. I'm just glad she's still around! And she definitely deserves to be recognized! It really takes a lot for someone to make an imprint on your core memory of your trips. She truly delivered that type of service that everyone needs. It makes a difference even if it's just a little gesture. Overall again, my experience here back today is great! Definitely will be back!! PS - the food and drinks here is AMAZING

We have stayed here on many occasions and most recently stayed over Memorial Day weekend. The hotel was busy, but didn't feel overly crowded which is always really nice. Spend lots of time at the spa, which was much nicer than I remembered it having been. Steam sauna hot tub. I remember it being very small but this time it was much bigger. I guess I forgot lol! Jim is my favorite. It's big lots of machines and various different rooms to do different types of exercise if you want some privacy. We had dinner at Ed, which was wonderful. I never realized how small that restaurant was an exceptional culinary experience. Main restaurant is fabulous as well we have had a few New Year's Eve dinners there. We had a room with a fire pit on the backside of the hotel and it was really nice actually to be on the backside where it was really quiet. I definitely recommend splurging for the patio fire pit it's totally worth it.

We relocated here after a prematurely checking out from very disappointing stay at a local "Romantic" B&B. Upon our early entry, we were greeted by Joe, who is ABSOLUTELY AMAZING, I mean, what a breath of fresh air! We expressed our distain about the beginning of our vacation and what we were looking for, and he pulled a hat trick. We got a beautiful room over by the adult pool. Once we got settled in and headed over to the pool we were taken care of by Erick, and who was also and angel. The Pina Colada had the whole pool lounging experience feeling like I was somewhere tropical. After heading back up to the room to take a pre dinner nap in what I could only compare to cuddling in a cumulus cloud, we made our way to dinner at The Edge. My boyfriend and I both had great cocktails, the SHE Crab soup, a Caesar salad, followed by the Colorado lamb and NY Strip. All of the sides were delicious, as well as the complementary dessert that was brought out. Cecilia took care of us at dinner, and if I could give her six stars, I would. My only complaint about this stay is that I don't have time to stay longer and even out the tan lines I gave myself. I can not wait to return.

I really hate to say this...but this was one the worst spa experiences I've ever had. I was really looking forward to my first prenatal massage. Firstly I was there with my husband we didn't book a couples massage, but they still put us in a room together (really downgrades the experience when you have to hear your partner while you're trying to relax). Secondly I asked for medium pressure but it just felt like they were gently rubbing lotion on my body the whole time. They never touched my shoulders or my upper back. I had high expectations for such a high caliber hotel. I left this experience extremely let down and disappointed. Only saving grace was the women's locker attendant surprised me with a gift for baby.

This is a really beautiful location in Rancho Mirage. Really pleasant atmosphere coupled with excellent and attentive service. The food here is great as well as the hotel itself is very warm and inviting a really nice time each time we come.

I wish I could give more stars! This location absolutely killed it in there hospitality ! We arrived April 20th for a friends birthday. Mind you she saved up all her savings for this trip. We were greeted by Milbert and he was extremely welcoming. We were upgraded to a fireplace suite and for us this just made us almost cry. We don't get to stay in nicer places often and we got the royal treatment from the start! Jim took our luggage for us and told us all about the exciting things the hotel had to offer! Which we almost did them all!! Kenya and Selena killed it at the restaurant along with the other waitstaff! Very fast and great drinks. Food could have been a little better but we didn't care as the people made the weekend. The pool was awesome and relaxing ! Oddly enough the larger pool was better then the adult pool! Erick was absolutely amazing and attentive! We had great conservations about Coachella and stagecoach! Erick make sure you go to stagecoach next year!!! Spencer was also very helpful! We didn't get to eat at the steakhouse but maybe next year! We will definitely be saving up again and staying at the Ritz next year! Thank you team for such a great stay for such a special event for us! We were absolutely flooded with happiness and many memories thanks to you all !!!!!

I guess this is a new one I can add to the growing list of two star issues in service at this location. I dropped my car off for valet and took a LONG hike to my room, had the mobile checkin so I got to skip the long line to check in at least. Once we were in our room we were assaulted with phone calls while we were just trying to settle in. Once I had a spare moment ten minutes later, I answered and they told me I didn't leave the key with the valet. Well no one asked me for a key and I had already made the long haul to my room. If they knew what room my car was for why did they not send someone to get my key? This isn't Motel 6 it's the Ritz. Someone can't make up for their mistake and come get the key they forgot to ask for? It sounds trivial but at $700 a night it seems reasonable to ask for someones car key at valet or ask if it's in the car and come get it if they don't, I personally have NEVER had a valet let me leave without getting a key. It's kind of the one job you do at vallet. Take the car ans take my car and this is somehow hard. I'm on vacation I'm not part time valet staff for the Ritz. It's fine. But please don't expect tips for two star service. Two star service is not tipped. Could a manager please respond with what we can expect for this price range and what kind of service we can expect going forward?

Both pool areas need new lounge chairs. Many pads are ripped from wear, so they flip them around to the other side, which means they are not fastened at all to the lounge frame, and can slide you right off the chair. In other outdoor areas, the chair pads show much wear and overall staining from age. In both pool areas, some lounges are broken but not removed out of service.

Not a great check in experience; didn't offer any water, didn't tel me where to go, I was looking around for my room which he said would be on the 2nd floor yet the elevator labeled second floor with an "L". I booked a room with a Mountain View and they gave me one overlooking the courtyard, no privacy at all.. no special treatment as a Titanium Elite member. The room had dirt over the bed (see pic), the bathroom light was broken and hanging (I told one of the hotel staff, 5 hrs later still not fixed), not what I would expect from The Ritz Carlton. I can get better service from lower priced hotels.

The staff at this resort displayed exceptional friendliness and professionalism throughout our stay. As Titanium members, my wife and I felt truly valued and well cared for. The pool area staff, in particular, demonstrated outstanding attentiveness and courtesy. Spenser provided exemplary service, going above and beyond to ensure our poolside relaxation was memorable. His dedication to customer care is a model for others to follow. We also enjoyed engaging and polite service while having drinks at the Edge steakhouse bar, where Ron crafted excellent beverages and provided lively conversation. Our positive experience ensures we will return for future stays.

I was originally supposed to stay here for Coachella in 2020, but...well, a pandemic kinda crushed that idea. Then I thought about it more and it just didn't seem like the greatest idea from a logistical perspective to stay here for Coachella. But I figured for a one-day birthday trip? Probably worth giving it a shot. First things first, the thing that stood out to me the most was the top-notch service that I received here. Perhaps it is a function of being a Ritz-Carlton and an elevated service experience. But the minute I stepped onsite all the way up to when I left, they treated me like I was the most important person in the world. Everyone is super friendly and helpful. I'm talking EVERYONE...the bellmen, front desk, housekeeping. It felt like I had been there before, even though it was my first time. Nothing but great things to say about the staff here. Not just that, but they left a nice welcome dessert for my birthday, which was absolutely fantastic. Anyways, I got upgraded to a terrace firepit, which meant I had to be on the ground floor. But it also meant I had a very large area to lounge outside, as it opened to the entire resort property. Very nice for stretching out and relaxing! Aside from that, the room was pretty nice. This definitely ain't the Courtyard! Not the greatest room in the world, but certainly had the feel of luxury. Everything was well-kept and in order. Location is isolated, obviously on purpose. If you walk the grounds and get to the edge of the property, you'll have an amazing view of the Coachella Valley. I never knew the valley sparkled like this! Aside from that, the Ritz is designed to be self-contained. If you want to get anywhere, you're gonna have to drive. I wish I had more time to appreciate some of the amenities onsite, But when you're only here for a day, all you can do is just enjoy some of the property before you gotta leave. Thankfully at least with my Ambassador Elite status, I coulda at least enjoy it up to 4 pm. Parking is also $32/night and there is NO self-parking. Part of why I opted out of staying here for Coachella, even if I was using my points for the stay. Overall, I have nothing but great things to say about this resort. It is truly top-class and I can see why the Ritz is the top-tier resort for Marriott. Just wish I could've enjoyed it a bit longer.

What an S show. This Ritz-Carlton location should be ashamed of themselves. Terrible service terrible terrible customer service I can go on on unless all of the awful things. But here's a tip watch out for the cactus near all the kids games. OK one more tip. Avoid the restaurant if you actually want service, or a drink at the bar and your meal within an hour and a half. Awful Ritz.

Absolutely stunning resort. Staff was attentive and service excellent. Room was heavenly. We used the gym and walking rails. Pools were heated which is nice for March! Luxury at its finest. I have to laugh at the few poor Yelp reviews. I think they checked into the wrong hotel. No truth whatsoever. This hotel is spotless and perfect in every sense of the word.

We took out of town guests for lunch and hoping to have A wonderful ritz experience. Prices high. 65$ margaritas, no white anchovies in my Caesar salad, server dressed like a garage attendant, manager never checked on us even though only five tables occupied and the worst part was they auctioned off our lunches to a table of four in a relatively empty room. Three hundred and fifty dollars for four people was an abomination. Bathrooms were nice. Save your money and don't go. Property beautiful but there restaurant and food were not.

We had heard that the witch Carlton had a fabulous breakfast with a fabulous view of the whole valley unfortunately on the day we went there it was cold outside and we had to do the brunch inside the prices $45 per person which wasn't worth the price the orange juice was fresh they made a homemade omelet and the bacon was gonna typical buffet style and that was about it

My stay was fantastic! All of the exceptional service you would expect from a Ritz property, combined with a beautiful location. Mathias at check in was extremely friendly and helped me with a great room for a sunrise view. After check in the resort manager sent a bottle of wine to the room as a welcome gift for my Bonvoy status. I always appreciate that kind of thoughtfulness and attention to detail. I also appreciated Deborah, the concierge who assisted me with dinner reservations on property. That turned out to be a perfect choice. The Edge steakhouse was outstanding. Chef and team has curated an exceptional menu with drink pairings, which was prepared and executed to perfection. Rafael, my server was attentive and offered great recommendations. The Thymeless Mirage cocktail is wonderful if you enjoy Mezcal, and I certainly recommend the Prime, Moyer Farms, 9 ounce Rib Cap. Outstanding! The restaurant manager Daniel also stopped by to greet me, check on my needs, and offer additional recommendations for cigar and wine bars in town. Without question I will return to this property and enjoy a n extended stay. I tip my hat to the entire team for exceeding my expectations. Well done.

What an experience. Kal went above and beyond to ensure my stay was the best experience possible. And it was. Highly recommend this hotel and would definitely be back.

Really outstanding staff. Warm and friendly luxury vibe. But an old dated building that eagerly needs refurbishing. All of the human elements of this property are great. It's that high-touch service that makes you feel truly special and valued. It's top notch service from the moment you enter. But the physical building is not up to par. Particularly not at this price point. There are plumbing issues. The furniture is very dated. The pool gate doesn't stay closed. There aren't even enough bedside outlets to plug your phone in. This is a very good hotel, but updating the building itself would be the missing piece that turns it into a great hotel.

This beautiful property is tucked high up in the mountain side that created breath taking views that can be enjoyed from a walk way at the year of the property. The pool and hot tub also enjoy breathtaking views and they have a grass area with games and activities for all. Fire pits are placed around the property as well. The steak restaurant was still closed for Covid ( 4 star instead of 5) which seems a little silly at this point. The bar area is nice and the decor around the hotel is picture perfect for the area. Great walking trails right outside the front door with trail maps and distances. Great spot to visit and enjoy the outdoors

No, no, no - just no. This is your desert nightmare. I checked in after an 8 hour drive from Bay Area after the Southwest fiasco, the staff was just cold. Agent at the check in made me feel I owed him money. The rooms are dilapidated, worn out couches, squeaky bed, outdated bathrooms. Great 'The Shining' vibes. We walked and the door to our adjacent room was unlocked. Safety latch was hanging in one screw when we walked in. I would not recommend the restaurants, unless you enjoy extremely mediocre food. Drinks were boozy, so that was the only upside. Pros: excellent cactus collection, amazing bottle water and an amazing telescope Cons, bedrooms, food, amenities

Just wow. The service at the Ritz-Carlton Rancho is exceptional. From the valets, to front desk, to housekeepers, everyone here is on point. I can't say enough about how well this hotel is managed. It's like a well oiled machine. The hotel itself is in a beautiful location. It offers wonderful views of the valley below. It's a quiet retreat from the hustle and bustle of the cities down below. The grounds are beautifully maintained and the common areas are nicely appointed. The rooms are very elegant. I hear they might be beginning a refresh but the room we had was amazing. It was a fire pit room which had a nice patio with our private fire pit. And since we brought our pup, it was nice to walk out from the patio directly to the grounds. Speaking of pups, this Ritz is super pet friendly. We also enjoyed breakfast and dinner at State Fare and we had excellent meals both times. Such an amazing overall experience at the Ritz Rancho Mirage. I can't recommend it enough.

The worst 5-star hotel stay I've ever experienced. Property was not maintained well compared to other Ritz-Carlton properties we've stayed at (see pics). Our room was dusty and not cleaned well with dust all over the shutters and tables. Tables and chairs also had smudges and lipstick stains on them. Jacuzzi area had towels left there all day when we returned around 9pm and water temperature was not hot and barely lukewarm. Several customers we spoke to complained about the same thing. So we complained to the front desk and the issue was fixed the next day. But unfortunately, now the jacuzzi area was dirty with leaves in the water and was told the pool guy was not in that day to clean up. The property overall really has no great amenities besides the spa. Only the pool bar and State Fare restaurant was available for dining; steakhouse was closed down. No nice lounge area to drink and relax. And you don't really get nice views of the mountains or Coachella valley as you may think. Up close, you will see piles of dirt and water tanks. The only reason I even give it 2 stars is because of the nice spa experience and staff was very cordial. Overall, it cost a lot of money per night and compared to other locations for the same price, it's truly not worth paying here. If you're going to Palm Springs, you might as well stay at a much cheaper 4-star hotel and enjoy the city.

6/3/2023, stay here the weekend with friends. Great secluded location, clean property, friendly staff, beautiful views. A must stay. I will return again soon.

The Ritz - Carlton is our favorite place to come . Every year we are more and more impressed, especially with the service . Nathan at the front desk is Amazing! From the moment we get here to during the entire stay.I can't believe how thoughtful he is . He surprised us with 9 year wedding anniversary gift. I hope he sees this or someone in management because we never had service this great

The Ritz Carlton never disappoints! I was surprising my girlfriend for her birthday and wanted our room to be decorated prior to our arrival. I called the Ritz Carlton and they told me not to worry that they would have a surprise waiting for her in the room. They had a Happy Birthday banner, a bottle of Champagne, and strawberry's right when we walked into the room. The attention to detail and professionalism is 5 stars. The property is also stunning, with its desert views and amazing service! I will definitely be staying at this Ritz Carlton property again. Thanks again to everyone that made our stay nothing but wonderful.

Everything here would be perfect except when I come to a nice hotel and spend a decent amount of money to relax I do not want to hear kids yelling. Could have stayed home for that. They are right next to the adult pool. On a better note... the bed is so comfy.