The Ritz-Carlton, Okinawa

A well deserved five star hotel. I booked a cabana room, it's on first floor, probably the only level of rooms left not yet refurblished. The services are excellent, all staff shows that they cared, sand wanted to do more. Very impressive. Breakfast has a good range of western and Japanese items, ingredients very fresh. Most enjoyable.

This is an outstanding resort hotel tucked into a beautiful tropical setting. It is at the top end of Rich Carlton properties. It is on par with almost any Forbes 5- star property. I’ve been to.||The rooms are well appointed with comfortable beds, soft robes, even comfortable pajamas. The bathroom is stocked with amenities and clean fresh towels. Water pressure is excellent and plentiful. There’s a nice soaking tub. As it is Japan, there is a bidet style commode. The air conditioning worked great.||The spa is must see. Treatments are excellent in the wet areas are uniquely Japanese. ||The restaurants deliver delicious food with friendly service. Every one we went to spoke English. ||The hotel is nestled among golf courses, though it does not feel like you’re in the middle of a golf course. It feels much more like you were in a nature preserve. I’m not a golfer, so I cannot speak to the quality of the courses.

This property is an outstanding island sanctuary. It is at the top end of Ritz Carlton properties; close to a Ritz Carlton Reserve. The service is outstanding. The property is immaculate, the spa is beautiful, and the restaurants offer good variety and great dishes. I am not a golfer, so I do not know how the course stacks up. However, for an off the beaten path retreat, this is an excellent location.

Beautiful resort style hotel designed with pool views in every direction and a sense of discretion and peace throughout. Service is a struggle with concierges who delay requests and are unfamiliar with local companies outside Ritz's own vendor list - and housekeeping that does the minimum during your visits.

Came here for the afternoon tea, the quality of the food was good and most of the staff were very nice and professional except for one. He was wearing a beige suit (didn’t look Asian), I suspect he was the manager. Sadly, he made our experience at ritz carton Okinawa very unpleasant. We asked one of the staff if it was possible for us to move to another seating area as it was getting windy and cold. The manager came to our table, did not say a word, did not smile, looked very angry and frustrated and lit up the fire pit next to our table. Later on, another staff came and apologised for the inconvenience caused, explaining that they weren’t able to move us to another table as the rest of the tables had been reserved. In comparison, this stuff was a lot nicer and respectful. While the manager was impolite and extremely disrespectful. Never did I expect to experience such unpleasant experience at a highly reputable hotel.

We are really lucky to come to have one night Accommodation in Ritz Carlton Okinawa because we can meet the most amazing hotel captain we ever met - Ayaka Ishiguro.||She treated us so good and took care of us down to very small details and She always took long distance to greet us or escort us to hotel entrance during our stay. :) ||My daughter's head had recovered soon from her head bump becoz of your timely supply of iced pack.||The property itself is amazing too. Our room is very clean and well maintained. The whole environment is very beautiful and is surrounded with an atmosphere of serenity.||Our reservation included the club lounge experience and it is amazing. The food is very nice and the club offered wide choice of snacks & beverages. The wine is of high quality brand and thus the whole experience definitely worth the price.||We definitely recommended the hotel to both family and couples for long vacation or short trip.

NOTE: this resort does not have private beach. If you look for a beach vacation, re-considering it. Then 5 stars? Overall, i think the hotel has gotten much better in hospitality, cleanliness, communication, and transportation (shuttle services). And everything they provided met our expectations (we are golfers, not divers 😅). 1. The hotel seems being renovated recently so the room is very clean and nice. They also do room refresh 2x day. We booked 2 beds by accident, and they combined the two beds into one king bed, surprisingly it is not bad at all! The spa and gym are a bit far and also required a shuttle to get there. The gym is quite small. However, they have indoor and outdoor pool both are decent. I enjoy the late night outdoor pool and live music there, it was a blast and helped me sleep better. 2. Food at the hotel overall very good. Breakfast buffet is actually what I am looking forward to every morning. They have variety of options, especially for kids. The teppanyaki is a must try, reservation is highly recommended. We did not try the Italian one so no comment. 3. Golf: Hotel is near the golf course, despite we could not play there due to the Sony JLPGA Tournament, we had a chance to watch and walk with the pros all 18. This is one of the most beautiful and challenge golf courses I’ve seen. 4. Services & Hospitality: one of my favorite Ritz here. Every staff is friendly, most of them can communicate english effectively. They helped to manage and arrange all the bookings and diner reservations for us. On top of that, when i got food poisoning upon arrival (from tokyo), they provided a good care and OTC medicine to me. When they know we could not play golf at Kise, they arrange to get us the Tournament ticket for free at cost. After staying there for 6 days, i feel like i know everyone there. 5. Transportation: They no longer have shuttle, instead, they have private car and they drive you everywhere within 5 mins. It takes appx 3-5 mins to wait for the car at the lobby. They will give a cell phone to call them when to pick you up. It is super convenient and helpful. Recommend to book the hotel car service for airport pickup/drop off, it’s $18,000 yen at the time we used the service, it is cheaper and more convenient than uber. All in all, we had a really good time here.

I stayed here only for a night but it really gives me a great impression. Location-wise, it's quite far from the main city Naha, Nago also doesn't offer much city life as it's mainly residential. So you need to know that this resort is mainly for those people who wants a quite getaway, away from the crowds, away from everything. A bonus if you a fan of golf, the greenfields here looks amazing. My detailed reviews:||1) Location: As i have mentioned, this resort is secluded but still accessible. Public transit is slow and takes a lot of time from Naha. Private transfer can be faster although it's going to be expensive, but if you travel with groups and families, I think it's better to go with the private transfer. Don't expect any shops or stores here, you definitely going to be limited with options from the resort (don't worry, there are decent options you can have here)||2) Lobby/Reception: The lobby area can be a bit confusing, but rest assured you won't get lost because the concierge team will be happy to guide you to the reception area. The lobby lounge has a nice view of the green fields, the reception area is also nice with comfy seating.||3) Room: The room is really spacious. The ocean view from the balcony is really nice, sadly it mostly cloudy and rainy during our stay, so we don't spent much time in the balcony area because it can get wet and slippery. I appreciate plenty of storage space to store luggage, clothing, etc. both in the bedroom and bathroom area. The bathroom is nice, huge, good lighting, and the bathroom amenities is top notch! Room amenities also decent, complete with a Nespresso coffee machine. The bed also comfortable. In the evening, everything just so quiet and peaceful, and I have no complain or whatsoever. ||4) Gusuku: We had dinner here at the restaurant. I wish the dinner menu has more options, it's a bit limited between Japanese and Italian, however the taste is decent. The drink options are quite extensive though which is nice. The dining experience was really peaceful, there was a musical performance as well which elevated our experience. Breakfast also served in this restaurant, while the selection is fairly limited, it still has everything that I want and the ingredients quality is really good. Service that offered from the associates at the restaurant also very good with warm and friendly smile. ||5) Other aspects: The public bath is nice, especially the amenities that they offered is top notch. It was my first time doing public bath like this but the associates are really helpful guiding me on what to do as well explaining the etiquette. I had a bit of issue with my locker, but the associates are very responsive and manage to resolve my issue. The size is not that big, but luckily there was not many people at that time so I can enjoy comfortably. The sauna room also very quiet at that time. ||The overall service, including the turndown service, they are really great. All the associates here are nice, friendly, they won't be hesitate to help with whatever you need to ensure the comfort of your stay.

This stay was stressful, disappointing, and not enjoyable. I don't understand why I was treated so poorly at this location.

The Ritz Carlton is the only 5 star hotel in Okinawa, so I did not hesitate to book here despite past inconsistent Ritz experiences. The property is located on a golf course with a beautiful view of the ocean. The lobby and guest room areas are modern elegance with distinctly Japanese design features. I loved the calming ambiance, shallow accent pools, and palatial ceilings. Unfortunately, I was annoyed by the time we checked in. We were the only guests there, and the process still somehow took 30 minutes. The concierge kept trying to sell me things, from spa packages to Marriott/Ritz credit cards. When we finally got into the room, I noticed our "King Bed" was just two full size beds pushed together. I double checked the reservation details on my phone, and I had indeed booked a King Bed room. I called guest services to ask if we could be moved, to which they replied "no, so sorry, all of our true King Bed rooms are sold out". The next morning, we ordered room service, which took over 1 hour to be delivered. The "Two Egg Breakfast" comically came with just 1 egg. I ate the pastries and coffee which were nice, but certainly not worth ¥4500 ($45 USD). The manager was nice enough to comp the meal. One day, we returned to the hotel at 6pm after being out all day since 10am, to find the room a mess. We had clearly selected the "make up room" button, but housekeeping never came through. Staff were extremely apologetic, but we had to sit in the lobby for an hour while they cleaned the room. The best facility and highlight of my stay was the spa, which I highly recommend on its own. I got a scalp treatment-a 1 hour and 30 minute service including an incredible massage, honey hair mask, and soak in a deep Japanese bath surrounded by trees and flowers. All of the products smelled incredible and left me feeling relaxed and renewed. In conclusion, if I am paying 5 star prices, I expect 5 star service and amenities, and the Ritz Carlton Okinawa struggled to achieve both on multiple occasions. I regret not staying a few miles away at the Intercontinental Manza Beach Resort.

We recently had the privilege of staying at the Ritz in Okinawa. It was situated conveniently in the middle between Naha and the other end of the island where the aquarium is etc so you can access both sides in less than an hour. The hotel setting was up on a hill with the ocean in the distance, tastefully decorated with modern as well as traditional Japanese touches. Our room was luxurious with an ample space dedicated to bathroom and a balcony with an ocean view. All the restaurants were quite good as well as the room service items we ordered (including an amazing spread for breakfast every morning). The service was impeccable with great care given to meet out every needs (examples include accommodating our children's needs, a free pocket wifi, and offering a cellphone to take to the beach with us so we could call hotel to get our ride back). The concierge was also very helpful through email setting up various activities, rental car, etc in the weeks leading up to our stay. The hotel is not right next to the beach but Busena Beach is about a five minute shuttle ride away with a beauty sandy beach and clear blue waters. There is also a glass bottom boat ride and underwater tower to observe fish there. The beach was closed to swimming in the winter months when we where there but our son was able to play on the beach and next to the ocean. Upside to visiting Okinawa in the winter though is there is whale watching in the winter and cherry blossoms come in January. Our family had a wonderful time at the Ritz and will return again next time we are in Okinawa.

Came here for an amazing tea time. My friend got the Ryukyuan special but it has a lot more savory then sweet options. The regular tea time is more fun if you are looking for the delicious cakes and scones you hope for. The desserts are better than the scones and the presentation is very pretty. Parking is easy, underground and they'll valet your car up to the top when you leave. The grounds are very pretty but keep the little ones close by since there's a lot of open water- pools and fountains that are easy to fall into.

I've travelled across the world and stayed at some truly luxurious properties (St. Regis Deer Valley, St. Regis Atlanta, St. Regis KL, grosvenor house, etc...) but this property ranks right up there with them. Located in an exclusive part of Okinawa next to pristine white sand beaches, beautiful ocean, and well-groomed golf courses, the hotel takes a while to get to from Naha but it's well worth the trip (~1.5 hours). First thing you notice is you have to drive up a path from the main road - the hotel is not on the ocean, but on some hills overlooking the ocean. Parking is available underneath the lobby and should have plenty of parking spots. We got there pretty late at night (and it was off-season) so the hotel was pretty empty but that didn't stop the service staff to run over and steal (well - very politely insist on taking my luggage from me) and get it ready to take it to my room. The front-desk check-in was standard Japanese inefficient, but very nice (although their english could use some work as I asked about upgrades and breakfast). The hotel itself is AMAZING. There's a beautiful outdoor infinity pool with plenty of comfortable chairs around (Even better if you get a room with a room that leads right to it). Plenty of water features around the main lobby and the various restaurants (it's extra pretty at night with all the lights, but just as beautiful during the day). Opening all the windows lets in a great breeze as well, you can just spend hours lounging in the common places (and again, the place was quiet). There's also a library, and a Spa a short walk through a beautifully curated jungle. Didn't eat at the property, but the food and service looks top-notch. The room is also luxurious and comfortable - I got a deluxe room overlooking the golf course and the ocean. 2 queen beds provided plenty of room, as well as a couch, coffee table, lounge chair, small dining table, and outdoor balcony (with 2 very comfortable chairs as well). The bathroom was also a full 5 fixture set-up with luxurious bathtub, bath salts, and very comfortable shower (always a big fan of the Asprey bath products). Room came with comfortable slippers, robes, and the softest pajamas. Only negative I saw was the limited TV channels - which isn't a problem in this day and age of internet streaming.

Excellent hotel. The property is gorgeous and extremely well designed in its environment. Most of the personnel went above and beyond expectations, was personable and extremely helpful (the single exception was the theoretical concierge that was completely helpless). The SPA while super expensive is pretty good. Rooms are simply fantastic in every detail.

You have to pay to play. For great hospitality, comfort, and world class service it's worth every penny. Then again, no matter where I am in the world, I've never been disappointed in a Ritz Carlton. The beach is just a short distance a way. I love the wraparound moat-like pool. Ask the concierge for great local places to dine. We wanted authenticity and we truly got it. I'm pretty sure the concierge called ahead to let them know Americans were coming. We felt like royalty in this place.

Hands down, the best luxury hotel I have ever seen or stayed at. Customer service is incredible, architecture/landscape is breathtaking, and the amenities make your stay worth every penny. If you have the opportunity, do it - you will not regret staying here. Highly recommended.