Saket S.
Google
Avoid This Hotel – Extremely Poor Maintenance and Service
I recently stayed at this so-called 5-star boutique property and had one of the most disappointing experiences I’ve ever had at a luxury hotel.
Room Condition: The rooms were not maintained properly. For a property claiming 5-star standards, the upkeep was shockingly poor.
Bathroom Failure: The bathroom stopped working completely as the toilet became clogged. This is unacceptable in any hotel, let alone one that charges premium rates.
No Immediate Fix: When I reported the issue, I was told that the maintenance staff were not available until the next morning. The hotel offered no solution to fix the problem that night.
Lobby Toilets for Guests: To my shock, the staff suggested I use the lobby toilets instead of addressing the problem in my room. This is not only inconvenient but also unhygienic for guests paying for private accommodation.
Rude Staff & No Apology: The staff’s attitude was extremely unprofessional. They were dismissive, unapologetic, and even said outright that nothing could be done. At no point did they acknowledge the seriousness of the issue or attempt to provide even a temporary solution.
Final Comment:
This hotel fails completely in terms of basic hospitality, service standards, and maintenance. For foreign visitors or anyone expecting a true 5-star or boutique experience in India, staying here will only leave you with frustration and bad memories. There are far better boutique hotels in India that genuinely care about their guests and maintain international standards—this is not one of them.