The Gray Sina

My husband and I were impressed with the overall quality experience we had in this hotel. We were apprehensive when we booked this hotel because we normally do not stay in Small Luxury Hotels (SLH) we are used to the big hotels however we were amazed by the hospitality of the staff, from the lady who checked us in to the bell man. Not only that, the room is well appointed and it’s also very clean. They also had a turn down service. In addition, the hotel is literally at the back of the Galleria Vittorio Emanuele II shopping arcade. If you love shopping like me then this is your best option. It’s also near the Duomo Milano. We will be back in Milan in a few months and will definitely stay here again. Being in the middle of Milan with great amenities! You cannot beat that.

Stayed here in late January, everyone here was a delight. The location was fantastic the front desk staff including Luigi helped us get a car to Malpanse. A highlight for us was the breakfast each morning which was free for Hilton members. Maybe the bad reviews are for the summer as Victor Emmanuel must be a zoo during the summer. It was very busy during the winter.

The hotel is brilliantly situated in the centre of Milan, just across from the Duomo, many cafes and restaurants and the fabulous Milan shopping; we have stayed there many times. The staff are professional, friendly and helpful. The rooms and bathrooms are spotlessly clean and extremely comfortable. We highly recommend Sina The Gray! Liz K.

A beautiful hotel in a perfect location. We stayed here over the Christmas holiday. The service was impeccable and the staff was extremely friendly. The rooms were beautiful and we loved the style. We are looking forward to returning for another visit soon.

Excellent location almost inside the gallery of Milan. Everything is walking distance from the hotel you don't need a taxi. Deluxe rooms are big with nice view.

Great location, decent simple breakfast and comfortable yet compact guest rooms. The downside is external noise which is relentless in this location at all times and not helped by seasonal air conditioning requiring the windows to be open as the only source of ventilation in milder weather. I would not stay here again due to noise.

Dear Sina Gray Milan Management,||I am writing to express my absolute dismay and outrage over the appalling experience I endured during my recent stay at your hotel. It was not just unpleasant but outright stressful and frightening.||On 12th Nov 2024 the hotel experienced a complete blackout from approximately 10 PM to midnight. This situation was managed with a shocking lack of professionalism, care, or basic concern for guest safety. At no point did any staff inform or assist guests, leaving everyone in a precarious and dangerous situation.||With no electricity, essential services like the lift were non-functional, and access to rooms—which relies on an electric code—was impossible. I had no choice but to navigate the dark back staircases to reach the front desk multiple times to seek help. To my utter disbelief, the staff were unresponsive, dismissive, and unwilling to engage in any meaningful conversation. Despite my repeated pleas for updates or solutions, they showed zero concern for the distressing conditions their guests were facing.||As the blackout persisted, another guest, who fortunately spoke Italian, attempted to check in and insisted on speaking with the manager. Even then, the staff displayed an alarming lack of care or urgency.||This experience was not just unacceptable; it was deeply unsettling. A hotel of your reputed standing has a duty of care toward its guests, and you failed in every possible way. The lack of communication, assistance, and basic safety protocols during an emergency situation is inexcusable.|| Rest assured, I will be sharing this experience widely if immediate and satisfactory action is not taken.

The hotel staff were extremely helpful in arranging transportation from/to the airport as well as to other cities on our trip. The room was upgraded free and was so very nice and comfortable. The location is central to the city center to walking was a breeze! Would definitely go back!