The Daily Edited - Sydney Flagship

Amazing customer service for their online store! I recently ordered a number of items including a wash bag that was delivered to me with the wrong monogram. When I emailed to let them know, I got a reply in hours (thanks, Jordan!) and a replacement delivered in 2 days - and no need to return the original! The whole experience was helpful, stress-free and speedy - can't recommend enough!

I was gifted a personalised phone case from TDE. Two weeks later, my initials started to rub off which has never personally happened with previous phone cases I have ordered. On their website, it states that if you experience this problem then they will fix it for you free of cost so I decided to go to the Sydney CBD store to have the issue fixed. The sales assistant initially told us that due to COVID-19 they were not handling phone cases “because we don’t know where your phone could have been”. Excuse me? With or without COVID- 19, you don’t know where people’s phones have been and in this case, does that mean you are not accepting returns or repair of faulty items for other items purchased from your brand during the pandemic such as handbags, notebooks etc? Because technically, you can apply the same logic of “I don’t know where it has been” to everything under the sun. Upon the sales assistant realising my frustration, she agreed to take the phone case but made it as if she was doing me a favour. If your brand had such a policy, surely you would be communicating this to customers at the time of purchase, and making it clear on your website however there appears to be no mention of this. Nonetheless, a faulty item is a faulty item and to have something almost completely rub off after two weeks of purchasing is on you, not on the customer. Around the same time the phone cover was purchased, my mother also had also purchased a personalised phone cover with her initials and the same thing happened with her phone case. I’m not sure what is being used these days but we never used to have this issue before with TDE...

Went in and ordered my case last Thursday to make sure it was ready to be picked up on Monday for my best friends birthday lunch. That gives them 4 days to have one phone case ready, they somehow lost it?? Caught a $30 Uber to pick it up and They and now have to make a new one which won’t be ready for another 40 mins, I can’t wait around that long. I ordered it early to make sure this wouldn’t happen! How can you lose one phone case in 4 days???

The store was well laid out so it was easy to navigate. Brittany (that’s her name i guess) was accomodating, professional and such a delight to deal with So happy with my purchase as all three cases look so great and stylish. Will defs return to buy more in the future

I had been helped by the tall guy with the pretty hair and the pretty asian girl and they were super helpful getting me a bunch of gifts last christmas for my family. we now all have matching phone cases. #asianfamilygoals

Lovely gifts with really nice packaging, feels like its made with some care and love. Quick and efficient service too. Would definitely use again and recommend!

Great products in both quality and choice. The staff is always so helpful and constantly attentive. Definitely recommend for gifts and for treating yourself!

Easy place to choose quality accessories and then get them initialled, phone cases are mostly for iPhones, should branch out to other makes.

Amazing customer service for their online store! I recently ordered a number of items including a wash bag that was delivered to me with the wrong monogram. When I emailed to let them know, I got a reply in hours (thanks, Jordan!) and a replacement delivered in 2 days - and no need to return the original! The whole experience was helpful, stress-free and speedy - can't recommend enough!

I was gifted a personalised phone case from TDE. Two weeks later, my initials started to rub off which has never personally happened with previous phone cases I have ordered. On their website, it states that if you experience this problem then they will fix it for you free of cost so I decided to go to the Sydney CBD store to have the issue fixed. The sales assistant initially told us that due to COVID-19 they were not handling phone cases “because we don’t know where your phone could have been”. Excuse me? With or without COVID- 19, you don’t know where people’s phones have been and in this case, does that mean you are not accepting returns or repair of faulty items for other items purchased from your brand during the pandemic such as handbags, notebooks etc? Because technically, you can apply the same logic of “I don’t know where it has been” to everything under the sun. Upon the sales assistant realising my frustration, she agreed to take the phone case but made it as if she was doing me a favour. If your brand had such a policy, surely you would be communicating this to customers at the time of purchase, and making it clear on your website however there appears to be no mention of this. Nonetheless, a faulty item is a faulty item and to have something almost completely rub off after two weeks of purchasing is on you, not on the customer. Around the same time the phone cover was purchased, my mother also had also purchased a personalised phone cover with her initials and the same thing happened with her phone case. I’m not sure what is being used these days but we never used to have this issue before with TDE...

Went in and ordered my case last Thursday to make sure it was ready to be picked up on Monday for my best friends birthday lunch. That gives them 4 days to have one phone case ready, they somehow lost it?? Caught a $30 Uber to pick it up and They and now have to make a new one which won’t be ready for another 40 mins, I can’t wait around that long. I ordered it early to make sure this wouldn’t happen! How can you lose one phone case in 4 days???

The store was well laid out so it was easy to navigate. Brittany (that’s her name i guess) was accomodating, professional and such a delight to deal with So happy with my purchase as all three cases look so great and stylish. Will defs return to buy more in the future

I had been helped by the tall guy with the pretty hair and the pretty asian girl and they were super helpful getting me a bunch of gifts last christmas for my family. we now all have matching phone cases. #asianfamilygoals

Lovely gifts with really nice packaging, feels like its made with some care and love. Quick and efficient service too. Would definitely use again and recommend!

Great products in both quality and choice. The staff is always so helpful and constantly attentive. Definitely recommend for gifts and for treating yourself!

Easy place to choose quality accessories and then get them initialled, phone cases are mostly for iPhones, should branch out to other makes.