Christina T.
Yelp
We stayed here our last night in Tokyo on March 27, 2023.
Location: The location was good, about a 7 minute walk to Shimbashi station, which has both the local metro and JR lines. The Shimbashi station is only about 10 minutes away from Tokyo station by metro or JR. However, it is not located in the heart of Ginza, which is about 1 metro stop away.
Customer Service (Check-In): When we checked in, we discovered that the hotel had the wrong reservation for our room. They insisted that we had only booked a room with a double bed, so we pulled up our booking confirmation for the king room, and explained that we had booked the room for our Honeymoon, and would not have booked a double bed. After reviewing our confirmation, the concierge was able to give us a king room, but did not explain why the booking was incorrect. However, the front desk was polite, and this was not the reason for the poor rating; just a caution to have your reservation on hand when you check in.
Room (Size and View): The room was small, but that was expected. The bathroom is poorly laid out with a basin sink and minimal counter space. We booked the room for the view, which was nice, but is partially obstructed by a weird ledge covered in rocks that protruded from the bottom of the window.
Rooms (Cleanliness): When we got our room the door was propped open, so we weren't sure if it was ready for us, or occupied. This was unsettling, but we knocked, and it appeared empty and looked like it had been cleaned. However, as soon as we set our things down we noticed an odor (like a body odor) throughout the room. We turned up the air purifier in the room and hoped it would dissipate while we were out. When we returned to the room late that night, the odor was much more pungent and seemed to permeate the entire room. We sprayed down the entire room with air/fabric refresher, but the odor did not go away. We considered asking to change rooms, but it was already past midnight and we knew the other king rooms were booked up. We definitely regret not asking for a room change because the smell got worse as the night went on and ended up keeping us up most of the night.
Further, when I went to shower that evening, I noticed that there was mildew at the base of the bath tub. It clearly had been growing there for a while because it covered a triangle section that was about 2-3 inches tall and 4-5 inches across.
In addition, when I went to towel off after showering that evening, I saw that there were black splotches on the bath towel (like makeup residue). So between the propped open door, pungent odor, mildew, and dirty bath towel, I really sincerely wonder if the room had been properly cleaned.
Amenities: The Blossom had the least amenities of any hotels we've stayed at. They provide shampoo, conditioner, and body wash, but no lotion. They do not provide any bottles of water, hot water boiler, tea, or coffee. They also do not provide any robes. All of our prior hotels in Japan (even much lower priced ones) had provided those amenities (and much more).
Customer Service (Check-Out): Check out was simple. However, while checking out, we asked if they could call a taxi since it was raining. The concierge informed us that if they called a taxi they would charge a 420 yen pick up fee. We had several prior hotels and restaurants call us a taxi inside and outside of Tokyo and were never charged a pick up fee. We have no idea why there was an additional charge for a pick up from the Blossom, and they did not give us any explanation, so we opted to find our own taxi.
Conclusion: For the price of this hotel, I would have expected much more. We stayed at 4 other hotels during our stay in Japan, and this by far was our least favorite. We were glad we had only booked a night at the tail end of our trip, and this hotel made us glad to be heading home.
