The Arch Bar

Sasanker was a wonderful host. He explained everything clearly and was incredibly friendly. Nothing was too much trouble for him, he was very attentive. I'm also exceptionally grateful to the kitchen staff would created a beautiful gluten and dairy free afternoon tea that was beyond my wildest expectations. I'll be back again soon!

The arch bar is a beautiful venue on the ground floor of the intercontinental Hotel Hyde Park. I received excellent service from all staff. We ordered some cocktails from their royal cocktail menu. Which were tasty and beautifully presented. We were even provided complimentary snacks too. Which was a generous bonus.

We came for a drink before having dinner in Theo Randall’s restaurant. Overall service was very unfriendly and we waited 25 minutes just for 2 drinks. There were so many staff around but none of them took the initiative to take our order (despite my husband going to the bar and asking for someone to visit our table) or follow up on why our drinks were taking so long. Very disappointing and we won’t be going back unfortunately.

In 2022 we had several delightful potions with charming garnishes at the bar. This trip they have a new Special Menu. The Thistle, Rose & Shamrock was a nice drink, but not magical. The Golden Throne was lackluster and garnished with one olive. This is an £18 cocktail and the best you can do is plonk an olive on top?

Very nice and informal Afternoon Tea. Very good service, very very tasty sandwiches and cakes in a very nice location. I go to afternoon tea semi-often (1 or 2 times per year) and this is one of the favourites now.

Nice place. Really quiet and relaxing. Perfect to drink a really good glass of wine or a cocktail while chatting with your friends or lovers. The staff is really good, polite and very very nice. I didn't sleep in the hotel, I visited only The Arch Bar and I suggest it, a bit expensive but for this kind of service is perfect

Thank you Orlando manager, chef and all staff. Great space to celebrate your birthday

We booked a table the night before and left a note that we needed a high chair and when we arrived we were greeted by Crystal who directed us to our table with the high chair waiting. Crystal was very welcoming and guided us and recommended us items during our afternoon tea which was inspired by Cornwall. We were also served by Elena who also helped too. A young man who was suited (sorry we didn't catch his name), gave our child a lovely teddy bear as a welcome gift which was surprising and thoughtful. We were there for 2 hours and had live music where the pianist played and piano. Overall it was a lovely experience and we will certainly be coming back

Sasanker was a wonderful host. He explained everything clearly and was incredibly friendly. Nothing was too much trouble for him, he was very attentive. I'm also exceptionally grateful to the kitchen staff would created a beautiful gluten and dairy free afternoon tea that was beyond my wildest expectations. I'll be back again soon!

The arch bar is a beautiful venue on the ground floor of the intercontinental Hotel Hyde Park. I received excellent service from all staff. We ordered some cocktails from their royal cocktail menu. Which were tasty and beautifully presented. We were even provided complimentary snacks too. Which was a generous bonus.

We came for a drink before having dinner in Theo Randall’s restaurant. Overall service was very unfriendly and we waited 25 minutes just for 2 drinks. There were so many staff around but none of them took the initiative to take our order (despite my husband going to the bar and asking for someone to visit our table) or follow up on why our drinks were taking so long. Very disappointing and we won’t be going back unfortunately.

In 2022 we had several delightful potions with charming garnishes at the bar. This trip they have a new Special Menu. The Thistle, Rose & Shamrock was a nice drink, but not magical. The Golden Throne was lackluster and garnished with one olive. This is an £18 cocktail and the best you can do is plonk an olive on top?

Very nice and informal Afternoon Tea. Very good service, very very tasty sandwiches and cakes in a very nice location. I go to afternoon tea semi-often (1 or 2 times per year) and this is one of the favourites now.

Nice place. Really quiet and relaxing. Perfect to drink a really good glass of wine or a cocktail while chatting with your friends or lovers. The staff is really good, polite and very very nice. I didn't sleep in the hotel, I visited only The Arch Bar and I suggest it, a bit expensive but for this kind of service is perfect

Thank you Orlando manager, chef and all staff. Great space to celebrate your birthday

We booked a table the night before and left a note that we needed a high chair and when we arrived we were greeted by Crystal who directed us to our table with the high chair waiting. Crystal was very welcoming and guided us and recommended us items during our afternoon tea which was inspired by Cornwall. We were also served by Elena who also helped too. A young man who was suited (sorry we didn't catch his name), gave our child a lovely teddy bear as a welcome gift which was surprising and thoughtful. We were there for 2 hours and had live music where the pianist played and piano. Overall it was a lovely experience and we will certainly be coming back

Do you want a special cocktail in Mayfair? If so, then this hotel bar should do the trick, though be prepared to pay at least £12 per drink for the privilege (not including service)! Along with our swanky cocktails they gave us a free round of ice-cold, bubbling Mother's Ruin shots, which made the hefty price tag (£81 for a single round of drinks for five of us) slightly more bearable...or maybe they were simply trying to get us more drunk in order to get us to stay for another round. We didn't. But if I win the lottery maybe I will, as it was a nice atmosphere and extremely elegant surroundings.

On Friday I went for some pre-dinner drinks at the Arch Bar with a friend to celebrate Valentines Day. After having two glasses of champagne each, we decided to share one final glass. However, when the bill arrived, we noticed that we were being charged for 7 glasses of champagne instead of 5. Thinking that the waitresses had simply made an honest mistake, we got the attention of one of the waitresses to kindly explain that we had only had 5 glasses of champagne. The waitress then had a discussion with the Bar Team Leader and the other waitress that had served our champagne. To our surprise, the Team Leader told us that she had spoken to her waitresses and that she had no choice but to "100% believe them" that we had had 7 glasses of champagne, not 5. She then said that she was willing to give us one glass for free and charge us for 6 glasses instead. After we insisted that we had only had 5, the Team Leader said that she would check the CCTV footage later in the evening and agreed, for the moment, to only charge us for 5. Although we were almost entirely certain that we had only had 5 glasses of champagne, my friend left his contact card with the Team Leader and said that we would happily come back and pay for any extra glasses that we may have had. This morning I received an email from the Bar Team Leader. She explained that she had gone over the CCTV footage and apologised because she confirmed that we were right and that we had only had 5 glasses of champagne in total. She offered us a couple of complimentary glasses of champagne on our next visit. The worst part about the whole situation was not that the Bar tried to overcharge us - it was the poor and rude service from the staff. We were completely taken aback that the waitresses insisted that we were effectively lying and would not take our word. Surely in these situations the customer should have the benefit of the doubt? I have been a loyal customer of the Intercontinental Hotel for a long time, not just in London, and I have to say that I was extremely disappointed with the level of service. This experience has undoubtedly completely changed my opinion of the level of service at the Intercontinental Hotel. We will no longer visit this hotel and in the future will instead choose other hotels or hotel bars where we wouldn't receive such poor treatment. Very disappointing.