THBC BIKE SHOP TAY HO

My husband bought me a secondhand bike but it is quite complicated to use and I had no idea how to set it up or make it comfortable to ride. Randomly today I tried to ride it again after it sat in my house for 1 year and I passed this shop. I went in and asked if someone could help me. One English speaking gentleman helped me for 30 minutes, explaining how the bike worked, how you should align the seat, even how to ride it properly and what I should do with the gears. He was very helpful and polite, wasn’t trying to sell me anything unnecessary, just genuine amazing customer service. I rode away feeling 100 times more confident and I will definitely come back to this shop for any of my future cycling needs! 100% recommend this great local business in Tay Ho.

I spent a good time in this shop when I bought my 1st Road Bike. Shop manager supported me a lot, gave me advices and tips about riding as well as some key points to select accessories. I leaned a lot more than just about my new bike. Many thanks to his support.

I was disappointed with their rude service. I bought my road bike, bike shoes, and some accessories here 4 months before. I ordered clipless pedals that time because their no stocks. Although we had 2 months of lockdown, they have not arranged for me yet. I confirmed my order status every week. The sales staff told me that he had already ordered it but he did not tell me even the model name. He excuses every time. I told to him that I cannot wait anymore. Then he showed me the schedule. But my pedals have not arrived and they did not give me any information until I asked. There is also good staff, but I do not recommend here now. Their management might have changed.

Friendly staff, good place to do bike service, highly recommend, some stuff a little bit over price but thats okay

Great shop for bikes and accessories, friendly staff and great service.

（日本語は下に記載） I bought a Burley's kid trailer, Bee single, at this shop. This is because I ordered it at an E-commerce like Lazada, but it was canceled suddenly, and a delivery fee was needed. I don't need to pay a delivery fee by ordering at the shop, making cost savings. The shop has staff who can speak English and high-quality parts, so I assure you that the staff performs well and kindly when you have some troubles with your bike, or you want new parts. Burley items sold in Vietnam are cheaper than that in Japan. Burleyのキッズトレーラーをこちらで購入しました。というのもネット通販等（ラザダ）で頼んだけどキャンセルになったり、送料がかかったからです。お店で頼むと送料がかからずお買い得でした。購入後はあまり利用していませんが、英語を話せるスタッフもいるし、高品質な商品を取り扱っているので、自転車に何かトラブルがあったときや新しいパーツが欲しくなった時など親切に対応してくれると思います。 Burleyのトレーラーは日本で買うより断然安く買えます。

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최악의 서비스 업체

My husband bought me a secondhand bike but it is quite complicated to use and I had no idea how to set it up or make it comfortable to ride. Randomly today I tried to ride it again after it sat in my house for 1 year and I passed this shop. I went in and asked if someone could help me. One English speaking gentleman helped me for 30 minutes, explaining how the bike worked, how you should align the seat, even how to ride it properly and what I should do with the gears. He was very helpful and polite, wasn’t trying to sell me anything unnecessary, just genuine amazing customer service. I rode away feeling 100 times more confident and I will definitely come back to this shop for any of my future cycling needs! 100% recommend this great local business in Tay Ho.

I spent a good time in this shop when I bought my 1st Road Bike. Shop manager supported me a lot, gave me advices and tips about riding as well as some key points to select accessories. I leaned a lot more than just about my new bike. Many thanks to his support.

I was disappointed with their rude service. I bought my road bike, bike shoes, and some accessories here 4 months before. I ordered clipless pedals that time because their no stocks. Although we had 2 months of lockdown, they have not arranged for me yet. I confirmed my order status every week. The sales staff told me that he had already ordered it but he did not tell me even the model name. He excuses every time. I told to him that I cannot wait anymore. Then he showed me the schedule. But my pedals have not arrived and they did not give me any information until I asked. There is also good staff, but I do not recommend here now. Their management might have changed.

Friendly staff, good place to do bike service, highly recommend, some stuff a little bit over price but thats okay

Great shop for bikes and accessories, friendly staff and great service.

（日本語は下に記載） I bought a Burley's kid trailer, Bee single, at this shop. This is because I ordered it at an E-commerce like Lazada, but it was canceled suddenly, and a delivery fee was needed. I don't need to pay a delivery fee by ordering at the shop, making cost savings. The shop has staff who can speak English and high-quality parts, so I assure you that the staff performs well and kindly when you have some troubles with your bike, or you want new parts. Burley items sold in Vietnam are cheaper than that in Japan. Burleyのキッズトレーラーをこちらで購入しました。というのもネット通販等（ラザダ）で頼んだけどキャンセルになったり、送料がかかったからです。お店で頼むと送料がかからずお買い得でした。購入後はあまり利用していませんが、英語を話せるスタッフもいるし、高品質な商品を取り扱っているので、自転車に何かトラブルがあったときや新しいパーツが欲しくなった時など親切に対応してくれると思います。 Burleyのトレーラーは日本で買うより断然安く買えます。

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최악의 서비스 업체