Scott K.
Yelp
*Where's the Love & Gloves SusieCakes?*
I'm a nice & friendly person & customer and always treat everyone with kindness & respect - unless I'm disrespected. But we had issues with some of SusieCakes staff not wearing gloves, while preparing our cupcake order, followed by some serious attitude.
My wife wanted to surprise me on Valentine's Day and show a little sweet love. I thought she wasn't paying attention OTW home while maneuvering through the crazy V-Day rush hour traffic in MDR on Lincoln Blvd and I said "where are you going?" Then realizing she pulled into SusieCakes parking lot, I was a very happy camper because I love their lemon creme cupcakes (and cake too) and have celebrated many of my birthdays with these treats. And have recommended them to numerous friends & family.
After placing our (minimum 4-cupcake) order we noticed two of the young ladies fulfilling orders weren't wearing gloves, but the 3rd was. They were also using the same sharpie marker to label the boxes. We also observed the gentleman toward the back making cakes wearing gloves. Then my wife observed one of the girls without gloves, who was preparing our 4 cupcake order, lick the frosting off her finger(s) and then proceeded to continue touching our cupcakes while placing them in our box. I nicely asked the girl at the resister, who placed our order, "excuse me, how come she's not wearing gloves and handling our cupcakes?" She says, "our store doesn't require gloves" so I nicely responded, "okay but it's unhygienic, I just got over having a nasty flu, I don't know where her hands have been and I don't want her touching our cupcakes without gloves, and I see others who are wearing gloves." She said, "okay, I understand and will have your order remade." That should've been the end of the story. But when she told the girl we'd like her to put on gloves and remake our order, she turned into the gloveless wonder, hissing & hawing with eye-rolling and the body language of a child. Again it should've been the end of the story.
But here's where it got worse: because I'm an understanding person, have the upmost respect for hard workers, and it's Valentine's Day, I tried to thank the girl and nicely said "I'm sorry if we inconvenienced you but" and in mid-sentence, she glares at us and walked away like a child while I was trying to be nice to her. Then the other gloveless girl, intervened and cuts me off in mid-sentence, and shouts at me "don't talk to her!" I said, "excuse me? I'm trying to thank her and say sorry but" and then she shouts at us again and accuses ME of being rude and shouts, "I'm defending her because I heard what you said about her and you're being rude!" I was flabbergasted and said "what are you talking about? All I was trying to do was thank her but now you're the one trying to make me look like the bad guy here when you're the one overacting and being rude & disrespectful." At this point the girl from the register comes over to intervene and apologized for their behavior and says, "I'm sorry...she's been here since 5am and we've all had a long day." I said "I understand and we've had a long day too and we came here to celebrate. Where's the love inside here on Valentine's Day. All I was trying to do was thank her. But the other girl jumped in and yelled at us. You saw how I was nice to you with my request. And I was trying to be nice to her too." She says, "yes you were nice...again, I'm sorry and will talk to them about what happened."
IMO, if they're not wearing gloves, they should at least use tongs or parchment paper instead of their hands and fingers, like all other dessert & pastry shops and businesses that are considerate & hygienic.
Never in my life have I been treated so rudely and with such an attitude by anyone while shopping. It ruined our experience and tainted our Valentine's night. But we're not going to allow two disgruntled workers with attitude problems get to us and we'll still enjoy our cupcakes. But I will never patronize this location again, and I intend to call the corporate office and explain to them how we were treated. Because this SusieCakes location is Finger-Licking-Bad.
A star for the professional young lady at the register who came to our rescue.
A star for their delicious lemon creme cupcakes.