STASHED

Ordered a Stone Island sweater online and got it yesterday, shipping took almost a week but considering I'm on the East Coast that's to be expected. Very happy with the item and it was a great price! EDIT: Ordered another sweater because I liked the first one so much, and then got a cancellation email two days later citing stock issues. It seems I’m not the first person to have this problem and it’s totally soured me on shopping here again. If you want to be a high-end clothing store sort your stock out!!!!

I purchased Jordan 14s and received a damaged box. I reached out to them and they asked me to send them back for an exchange pair. I sent them back and two weeks later receive the same damage box I was sent before. Highly unacceptable and to pay over $200 for anything I want to receive it in undamaged packing. All sneakerheads know the box matters. They didn't make good on their word and I won't be purchasing from them again.

What was shaping to be a poor experience turned out to be a great example of customer service in ecommerce. I was gifted a pair of shoes for Xmas, they were purchased three weeks before I received them. They ended up being the wrong size due to incorrect sizing on their website. After exchanging a few emails they agreed to a refund which I was both surprised and pleased with. Would shop with Stashed SF online again!

Honestly, my bad review is due to their structure during Sneaker releases. When you arrive at the store, let’s say an hour before opening, there are at least 20 chairs chained up, or roped up together for groups of people sitting in their cars. Most of the chairs are ghost chairs where people are not sitting in them. Sometimes there’s one person with five chairs, and upon the store opening at least 10 people cut in front of the line. I wish things would go back to raffles to avoid these scenarios. In the future, I will update this review for when I do an in-store purchase.

I placed an order last night, for two hoodies and two pairs of jeans. They canceled my order and responded to my email saying my order is similar to fraud orders in the past so they’re unable to move forward with my order or any future orders. I have never shopped with you before and I’m banned for placing an order. These guys are ridiculous.

Terrible company that does not accept exchange or refunds. I ordered an Astros baseball cap and realized I ordered the wrong size by mistake. Contacted stash about making an exchange and they said all sales are final. What reputable company doesn’t offer exchanges or refunds. Never again will I purchase from them. They say to protect the integrity of the product? The hat is new and unworn. I can send the product back first for inspection before you send out a new one. But that option was not offered. A company with service like this, I can almost bet will not be open for long.

Online Buyers Beware! I'm really disappointed with the customer service I've received after making an online purchase. A particular Tshirt I was looking for was sold out at other vendors, but showed "in stock" on the Stashed site. In turn I decided to order this Tshirt along with another one in a different color from them even though they charged $15 dollars for shipping. Many other vendors who offer free shipping had the one color in stock, it just made more sense to get both Ts from Stashed as shipping costs would be spread across two products. After making my purchase I received an email telling one of the Tshirts was not in stock and I was refunded that amount. I then emailed customer support telling them they can cancel the order all together or provide me with partial refund for shipping. Subsequently i received an email stating my one item was shipped and then the following day I heard from customer support. Customer support is still struggling to understand that I chose to order both Ts from Stashed because they were the only one that had black one in stock and that I could have gotten the blue one from another vendor who does free shipping. It was their error that the website was not accurate and they should have contacted me before moving forward with shipping one item.

Have ordered three pairs of shoes a month ago with free shipping: good deal and smooth transaction. A week ago, I ordered four pairs of shoes with reasonable shipping(15 dollar shipping). Waiting for five business days and got an email stating that there are another 40 dollars extra cost for this shipment to get ready to ship out. I have been shopping online for years. This is the first time after the order is confirmed and get asked to pay more to get the products. It feels like you have an agreement with them, and later on they ask more from you to let you get it. STASHED, that is not how you do business!