St Paul hotel

We recently hosted our 2025 leadership kickoff at the St. Paul Hotel and couldn’t have been happier. The room was incredibly comfortable, and Clarisse and Mikael went above and beyond to ensure everything ran smoothly. Their warmth and attentiveness made all the difference. Highly recommended!

We stayed for one night in September and really liked the vibe of the hotel. Check-in was quick and the room was surprisingly spacious. The bed and pillows were top quality for comfort. Bathroom was updated and roomy. ||It was a close walk to the Old Montreal waterfront and there was lots of options for restaurants close by. Would recommend this hotel and plan to stay again in the future.

This is one of Marriott group's "Design" hotels. Our room was stylishly modern and bright, but the workmanship of the renovation was very poor. Paint was rough and crude, wardrobe doors wouldn't close, ceiling access hatch was drooping and had a large gap, cable grommets were falling off. A fire escape walkway was our view and our windows directly faced another room across from us.

I stayed in the St. Paul Hotel for five nights on business, my initial booking was incorrectly processed and took some effort to get right which was somewhat surprising but was solved eventually. On checking in the front desk deducted €238 from my credit card as a guarantee, in my experience most hotels will take a record of a credit card without making a deduction. On checking out my card was refunded but when I checked my account it was only refunded €226 this may be due to an exchange rate fluctuation over the five days or it may be foreign transaction banking charges, but I don't actually know . In addition my card was charged €19 for no apparent reason and on enquiry this was refunded with no explanation. This is an area which requires attention and I got the impression that there were a lot of inexperienced staff undergoing training. The room was very comfortable and adequately sized the only minor gripes being the air conditioning which was quite loud, cycled on and off and could not be regulated. The breakfast buffet was basic and functional apart from the coffee which was served by waiting staff. This is always a bad idea and self service tea and coffee at breakfast is essential, there were tea bags available but presumably one would have to ask for water. On the first morning I was asked if I wanted an omelette which I availed of, bizarrely this offer was not made again and there was no menu stating breakfast choices. On one morning I availed of breakfast one hour before the buffet was due to close, the dining room was very quiet and I had to excuse myself to make my way around two staff members who were busily and efficienly cleaning the cabinets under the buffet. It was also quite odd that although breakfast was included in my room rate and this was recorded at the breakfast reception, I was still required to sign a docket stating zero charge. This is just creating unnecessary work for staff. In my view none of these minor problems are the fault of the staff but are most likely due to an inadequacy in training/management. I found every single staff member to be completely charming, friendly and courteous but unfortunately a collection of minor faults lends an unprofessional air to the hotel. This is a lovely hotel and with a little attention to detail it could be really excellent.

Very quaint boutique style hotel, very well located, just steps away from Gibby’s and the rest of Old Montreal, or the main downtown area is just 10-15 minutes in the opposite direction. Very friendly staff. The room was not ready when we arrived at check at 3pm and had to wait 45 minutes, but the upgrade we received was appreciated and well worth the wait. Rooms are well appointed and cozy. The lobby is very small, typical for these types of hotel, but very nice, elegant feeling with a gorgeous Japanese restaurant which has a delicious looking menu, but unfortunately did not get to try it. Highly recommend this hotel.

I had an incredible stay at Hôtel Saint-Paul! From the moment I walked in, I was captivated by the beautiful blend of historic charm and modern elegance. The staff were warm, attentive, and went above and beyond to make my stay unforgettable. The rooms were impeccably clean, stylishly designed, and offered a level of comfort that made it hard to leave. The location was ideal—right in the heart of Old Montreal, with easy access to amazing restaurants, shops, and sights. I also have to mention the attention to detail in every aspect of the hotel. Whether it was the delicious breakfast, the serene atmosphere, or the little thoughtful touches in the room, everything felt curated to perfection. I can’t wait to return and experience the magic of Hôtel Saint-Paul again. Highly recommended for anyone looking for a luxurious and memorable stay in Montreal!

If you would like to stay at a hotel that does not take responsibility or provide any sort of customer service, this would be the right hotel for you. Do not park your car with their valet, they parked my car, damaged the front of my car, spent an hour running around and hiding because they did not know what to do and lied about the damage on my vehicle. I was staying on business and missed an important meeting with a client due to their negligence. When asked about the video footage they claimed it was unclear. My car is a red SUV - not difficult to see. While waiting for my vehicle, all staff disappeared from the lobby, I called twice while sitting in their lobby to see if anyone would help me but no one answered. An hour later when they finally gave me the car, they said there is no manager on site to speak and complain to. They told me they had lost the key to the other car that blocked my car in. Then they told me, there were many cars and it took a while to get my car out. Always different stories/lies. Bottom line - they will not take responsibility for the damage done to my vehicle and told me to deal with my insurance. Honestly, the worst hotel experience. Booker beware.

It is actually better than 3 stars. However- I come here so often and sometimes for long stays so I can notice more flaws than average customers🤷🏼‍♀️🤣🤣🤣 Nobody comes here to watch TV obviously lol However- it's really annoying how small and not intelligent screens are. Your can mirror it from your phone but every 30min u gotta reset it again because their wifi weak and I will admit that lately their service with staff is faster than before but they love the PUT u on hold phone button if u need anything. The restaurant is A1 . Its actually 4 stars but the TV is annoying 🤣