Space NK Duke of York

Rochelle at Space NK (Duke of York Square/Kings Road, Chelsea) is quite possibly the best store assistant I’ve had the pleasure of meeting. She is incredibly professional and knowledgeable on all products as well as beyond helpful in finding the correct product for your individual needs, without ever pushing you to buy anything. What a refreshing shopping experience thanks to a truly exemplary sales woman. A lot of stores could learn a fair bit on the consultative sales approach from Rochelle. I left with everything I truly needed as well as a big smile on my face. X

Absolutely disgusting attitude from the staff in this store !! Me and my wife came in the other day as my wife wanted advice on some beauty products and all we were met with is absolute disrespect and superiority complex from the staff!! Especially from a female member of staff with a blazer and nothing past the waist line. Whilst waiting for member of staff to attend my wife we were stared down by the team as if we were stealing or doing something wrong when all we needed is a little attention. This doesn't seem like a staff to customer issue only either, the staff seem very hostile towards one another too, I'm pretty sure I heard one member of staff telling another that they are useless at some point. I don't know when did retail became so hostile but I would recommend staying away from this store !! Absolute waste of time and dignity! I'm not sure if it was racially motivated but there needs to be an option for negative starts on the review page as 1 star doesn't justify my wife's experience.

One of the worse experiences I’ve ever had in Space Nk. I went into the shop today to purchase a face wash and to also get a sample of a brightening cream and was refused by one of the staff who work for Dr Dennis Gross. She was very aggressive, rude and not professional at all, I left the store so angry and In tears as I’ve never been treated like that before. One of the ladies who served me at the till also tried to speak to the lady but she was not being friendly to any of us which resulted to them having a heated discussion on the shop floor. I am a regular customer in Space Nk and never have been treated like this before but this lady definitely was unwelcoming and for some reason didn’t like me. When I asked for a sample of the Dr Dennis Gross cream she opened it up and said “take some” I put my finger in she told me to rub into my hands (as it’s for the face?)she then said “that’s your sample you can come back to buy it” I said “that’s not a sample as it’s not on my face can I get a sample she refused and said “no you have two samples of medik 8 oil your only allowed two samples ( I was fine with this and then continued to pay for my item)I then spoke to a staff member and explained that I actually wanted to have a cream not oil (I wanted a brightening cream but another advisor gave me the oil until I came across the Dr Dennis Gross as I am using the wipes and was curious about the brightening cream) and she was so understanding and welcoming that she tried to go and get me the cream and said customers are allowed 3 samples but at this point I just wanted to leave as the lady was being so horrible to me! I then spoke to the manager as she saw me crying, but I didn’t feel reassured so I just left! I will never go back to this store again!

Please don’t put unfriendly staff next to the front door. I’m a frequent customer for Space NK and like to go there for beauty products, but today wanted to enter with my cup from coffee and was stopped by Chanede or Chanel lady who asked me to go outside with it in a very unfriendly manner , I felt very bad . I offered I can throw my cup from coffee away or leave it but she still told me to go outside with it abruptly. Disappointed!

I would not recommend this brunch. Yesterday I went there to buy some perfumes for my friend's birthday, but I had a shopper with me with my laptop in ( Never been followed for having a shopper with me on my shoulder). Is it a new policy if you want to buy something and don't feel embarrassed just go shopping with the small hand bag? I felt ashamed all the time as a security guard kept following me and standing next to me. I didn't feel comfortable at all and left the shop. To be honest the worst experience in my life.

I have seen Google reviews similar to my experience and I am confident that SpaceNK need to better train their staff and store manager at this location.The staff and store manager at this location have a superiority complex. I live locally and work in the beauty industry so I browse this flagship often to shop and see what’s new. However on this occasion I needed help finding a product, and I was completely shoved off by 3 Sales assistants. The store manager was eyeing me up and down and standing right over my shoulder whilst I was looking at mascara, Then mumbled something to the security guard as I left. The staff at this store made me feel like a liability and the manager in particular, treated me like a criminal. Please re-train your staff on the best practices on serving customers in a way that does not jeopardise business from a loyal customer and Space NK account holder.

I visited The Duke of Square at SpaceNk today. Been served by amazing beauty advisor Michelle who gave me insight about the beauty products (lip tint) ; very knowledgeable. I felt heart warming and will come back to shop here again. The team are super helpful as well! :) Muriel xx

It was such a disappointment visiting your store today. Dr Dennis Gross representative really mistreated my wife after being very rude and disrespectful towards her personal requirements. Clients and customers should be treated with respect, my wife left your store in tears as a result to the service she received. My wife had comfort from one of the workers in Space Nk who tried to challenge the Dr Dennis representative. My wife will not be going back to this store!

Rochelle at Space NK (Duke of York Square/Kings Road, Chelsea) is quite possibly the best store assistant I’ve had the pleasure of meeting. She is incredibly professional and knowledgeable on all products as well as beyond helpful in finding the correct product for your individual needs, without ever pushing you to buy anything. What a refreshing shopping experience thanks to a truly exemplary sales woman. A lot of stores could learn a fair bit on the consultative sales approach from Rochelle. I left with everything I truly needed as well as a big smile on my face. X

Absolutely disgusting attitude from the staff in this store !! Me and my wife came in the other day as my wife wanted advice on some beauty products and all we were met with is absolute disrespect and superiority complex from the staff!! Especially from a female member of staff with a blazer and nothing past the waist line. Whilst waiting for member of staff to attend my wife we were stared down by the team as if we were stealing or doing something wrong when all we needed is a little attention. This doesn't seem like a staff to customer issue only either, the staff seem very hostile towards one another too, I'm pretty sure I heard one member of staff telling another that they are useless at some point. I don't know when did retail became so hostile but I would recommend staying away from this store !! Absolute waste of time and dignity! I'm not sure if it was racially motivated but there needs to be an option for negative starts on the review page as 1 star doesn't justify my wife's experience.

One of the worse experiences I’ve ever had in Space Nk. I went into the shop today to purchase a face wash and to also get a sample of a brightening cream and was refused by one of the staff who work for Dr Dennis Gross. She was very aggressive, rude and not professional at all, I left the store so angry and In tears as I’ve never been treated like that before. One of the ladies who served me at the till also tried to speak to the lady but she was not being friendly to any of us which resulted to them having a heated discussion on the shop floor. I am a regular customer in Space Nk and never have been treated like this before but this lady definitely was unwelcoming and for some reason didn’t like me. When I asked for a sample of the Dr Dennis Gross cream she opened it up and said “take some” I put my finger in she told me to rub into my hands (as it’s for the face?)she then said “that’s your sample you can come back to buy it” I said “that’s not a sample as it’s not on my face can I get a sample she refused and said “no you have two samples of medik 8 oil your only allowed two samples ( I was fine with this and then continued to pay for my item)I then spoke to a staff member and explained that I actually wanted to have a cream not oil (I wanted a brightening cream but another advisor gave me the oil until I came across the Dr Dennis Gross as I am using the wipes and was curious about the brightening cream) and she was so understanding and welcoming that she tried to go and get me the cream and said customers are allowed 3 samples but at this point I just wanted to leave as the lady was being so horrible to me! I then spoke to the manager as she saw me crying, but I didn’t feel reassured so I just left! I will never go back to this store again!

Please don’t put unfriendly staff next to the front door. I’m a frequent customer for Space NK and like to go there for beauty products, but today wanted to enter with my cup from coffee and was stopped by Chanede or Chanel lady who asked me to go outside with it in a very unfriendly manner , I felt very bad . I offered I can throw my cup from coffee away or leave it but she still told me to go outside with it abruptly. Disappointed!

I would not recommend this brunch. Yesterday I went there to buy some perfumes for my friend's birthday, but I had a shopper with me with my laptop in ( Never been followed for having a shopper with me on my shoulder). Is it a new policy if you want to buy something and don't feel embarrassed just go shopping with the small hand bag? I felt ashamed all the time as a security guard kept following me and standing next to me. I didn't feel comfortable at all and left the shop. To be honest the worst experience in my life.

I have seen Google reviews similar to my experience and I am confident that SpaceNK need to better train their staff and store manager at this location.The staff and store manager at this location have a superiority complex. I live locally and work in the beauty industry so I browse this flagship often to shop and see what’s new. However on this occasion I needed help finding a product, and I was completely shoved off by 3 Sales assistants. The store manager was eyeing me up and down and standing right over my shoulder whilst I was looking at mascara, Then mumbled something to the security guard as I left. The staff at this store made me feel like a liability and the manager in particular, treated me like a criminal. Please re-train your staff on the best practices on serving customers in a way that does not jeopardise business from a loyal customer and Space NK account holder.

I visited The Duke of Square at SpaceNk today. Been served by amazing beauty advisor Michelle who gave me insight about the beauty products (lip tint) ; very knowledgeable. I felt heart warming and will come back to shop here again. The team are super helpful as well! :) Muriel xx

It was such a disappointment visiting your store today. Dr Dennis Gross representative really mistreated my wife after being very rude and disrespectful towards her personal requirements. Clients and customers should be treated with respect, my wife left your store in tears as a result to the service she received. My wife had comfort from one of the workers in Space Nk who tried to challenge the Dr Dennis representative. My wife will not be going back to this store!