Southland Hardware

Extremely convenient store with all the products that you can imagine right in the middle of montrose. It is deceiving how much variety of products from the outside; once you step in it is really amazing. It also has a historic and family owned vibe (probably family owned indeed), which also is nice, relative to the typical commercial vibe from Home Depot and other big hardware stores.

You guys had what Lowe’s did not. Yes it was further away from where I live but it was worth it. Thank you Southland Hardware! Excellent customer service and sent me to the aisles to get what I needed. They even had firewood! Awesome!

They pretty much have everything here! The prices are not unreasonable either. Everyone is so friendly and knowledgeable. I moved into a studio that needed some TLC and I was able to get everything I needed to make my place a “home” (random nuts and bolts missing on furniture, tools to hang stuff up, new key rings, etc etc etc). Loved it!

Don’t even try to call as you’ll just get hung up on — over & over. Women at check-out counter are pretty surly — often downright rude. The few times I venture in it’s as though they think I’m a potential shoplifter. No thank you.

I grew up in the neighborhood (attended Lanier and Lamar) and continue to live in the neighborhood. Southland is a cornerstone of our community. They provide service, advice, and products with respect, courtesy, and at a fair price. They pretty much always have what you need. In my case, each time I visit, I leave with something I do NOT need, but certainly want! Unlike how I would feel if she were to go to go try to shop at a box store, I feel safe and comfortable having my 87-year-old mother go shopping at Southland. Check out the hashtag #southlandhardware on Insta for a better feel of the store.

The store has all the essential hardware items you might need. Plumbing, electrical, paint, garden supplies, and about everything else. It’s an old school hardware store that even has a large pocket knife display case with real knives for sale.Prices were reasonable and service was excellent. Highly recommended.

I walked in with a panic right before they closed needing a battery for my car key fob and a brilliant woman took care of finding a replacement and replaced the battery for me. So grateful! A Houston staple with incredible customer service and a super friendly staff.

Ahhh the local hardware store. Gotta love it. I recently overheard a dude thumbing thru the Fall catalog tell the cashier, “Nothing gets a middle age man excited like a hardware catalog.” I’m not quite thirty yet, but I guess I partly have a middle-age soul, because I AGREE. Southland always has “almost” everything I need as they state on the building. Finding the right screws etc and understanding the hardware lingo can be a challenge so I cross my fingers that Danielle is available to help. Ask for her, she’s the best. 😎 Also, parking is always super easy. 🚘

Amazing store!! Better than Home Depot they always are willing to help :) I came for a couple of screws and they help me find the exact ones

The first time I came here I had a terrible/annoying experience. This was disappointing because a lot of my favorite brands for gardening are sold here at a great price. However, I just recently visited this morning and had such a pleasant experience. The man who helped me was so kind I wish I asked for his name. I will be back!

I'm working on a woodworking project. A clamp slipped while my glue was drying and caused an annoying gap. Melvin directed me to a different glue and syringes which worked amazingly saving the day. Thank you Melvin!!

There aren't many of these old fashioned neighborhood hardware stores around anymore, especially in in urban areas so try to support them when I can and in return they have gotten me out of a bind many times. They have a lot of harder to find little parts that big box stores consider low volume and don't carry, but they are very competitive on the higher volume stuff too and are deceptively big and it'd save you a trip to the big orange store.

Friendly and helpful and you find everything you need at reasonable prices without the half hour drive to the big box store. We're regulars!

This is a wonderful hardware store with knowledgeable and helpful staff. I was having trouble opening my car key fob to replace the battery and went in to get a small Phillips head screwdriver. The gentleman at the checkout opened the fob cover and replaced the battery himself. I purchased the battery but he didn't make me buy the screwdriver, which I may not ever need again. Very kind to take the time to help me out!

Convenient. They have everything! Friendly staff. Feels good to Support small montrose business.

This is a quick place to get urgent needed supplies. However, customer service is lacking. I've gone here several time, because I needed something asap. Today I had to get a can of foam. To check out the clerk just looked at me. Never said anything. He checked me out with out a word. I said thank you, his response, you're welcome. I just paid for an over priced can of foam. Do not buy keys here. I've had to return every key I've made a copy of. We can all do better.

Just step into yesteryear in this great little place and you will find things that you never knew you needed. What a great hardware store!!!!

Our very own slice of Tomball inside of Montrose. The staff is rude, they overcharge for just about everything, and the place is disorganized and ugly. I have always hated this place, despite really really wanting to like it. It's 5 mins from my house and I dislike it so much that I'm willing to drive 20 minutes to a big box hardware store. Every time I go in, I regret it in some way. Do not shop here.

I have been coming to this store for more than 20 years and always had had a great service and found all what I need. Unfortunately today one of the employees on service was totally very harsh and very unpleasant with bad manners. Did not want to help even when is his job. I can see that he is racist. His angry manners even ruined part of my tool that I brought to be service. For that reason a do not recomend the place until this Melvin is removed from his place or teach good manners as well as be capable to work with clients. Another employee is helping me to fix what Melvin ruined. Maybe for that reason I don't want to said the store is not good is only this employee which need training to learn his place and how to treat clients with respect.

Will never shop here again after 25 years of patronage. I carry a cross body handbag that they would not allow me to keep with me as I shop. THIS IS MY PURSE! You seriously need to reevaluate your "bag" policy. My "bag" is smaller than a full size purse!! Counter lady was rude about it too. Buh-bye!

Today I visited Southland Hardware for the first time. I was needing some machine screws and had bought the wrong length at Home Depot. Instead of going out of the loop, I tried this place. Selecting screws was a very different experience here versus a big box store. Someone immediately came to help me and I learned a lot in just a few minutes. A few days earlier I spent 10 minutes in the screw aisle at Home Depot, and never got any help even though I needed it. This place gave me very nostalgic 80's vibes from visiting hardware stores with my dad when I was a kid! This place is very cool! I only needed to screws today but I will continue to shop this place instead of the big box stores!

Thanks to your store carrying as much as you do, I was able to salvage a $100 belt with a $0.17 screw. When the western wear store told me they didn't carry replacement screws for the decorative silver pieces on their belts, I figured I would give y'all a shot since y'all have yet to let me down. You're still undefeated. I'm proud to support my local hardware store. As far as the customer service reviews that I've read, as long as you're not looking for a gluten-free cross-country underwater basket-weaving kit, they won't give you the side eye. Which if you were, I'd give you the side eye for them. When I went in looking for the screw, the young man helping me looked enthusiastic to assist me, maybe even considering it a challenge to take care of my oddball request.

Got there just before closing and needed propane tank exchange and painter's drapes for the impending freeze. Staff very helpful and friendly despite my shoeing up 5 minutes before closing. This place is like the good old hardware stores used to be before the big box giants of Home Depot and Lowe's came around.

This place is jam packed with stuff. At times it can be hard to find what you're after, but the staff are helpful and quick to your rescue when needed. Prices are usually inline or a little cheaper then the big hardware stores. Its just down the street from us too, which makes it an easy decision anytime I need to hit a hardware store. Like supporting local businesses, and will continue to frequent Southland, the store with almost everything.

Well-stocked hardware store with everything you need and more plus super friendly and helpful staff! I sketched out my project on an envelope and they helped me find everything I needed for it. You cannot find customer service like this at the high box stores.

I understand with the recent cold snap we've had here in South Texas that plumbing department and certain hardware stores are very stressed and very pushed to the max. However when someone calls in to ask a question and they are treated by the plumbing department of this hardware store that rudely there is no excuse. When you call and complain to the manager and tell the young manager that there was trouble on the phone and that you were being screamed at by her plumbing representative and you were told well he is hard of hearing, excuse me that's not a reason to be rude to anyone. When I told the manager that I would be taking my business elsewhere I was told well do what you need to do I don't know how you stayed in business since 1935 treating people this way I wish you and your company the best of luck.

Nice to have an old school hardware store with helpful people and reasonable prices. They were very helpful in getting a piece of plexiglass cut to a specific size.

It's hard to Find Businesses like this anymore. They are staffed with people who really know their stuff and have been at it for years. Not at all like Lowe's or Home Depot. I was so confused after going to both hardware stores, I brought everything I had in a huge box. They deciphered everything I had and ended up not selling me anything because they saw that I already had what I needed. They also pointed out all the unnecessary and wrong items that the hardware stores sold me. So I saved money and gained a lot of knowledge. Who does that anymore? They are a little out-of-the-way for me but I am going to do my very best to use them for every hardware need I have.

They removed my other negative review, so I'm re-posting it. This is hands down, the absolute WORST customer service of any business, ever. The surliest, most miserable group of employees I've ever seen. They sit in their chairs, annoyed if you ask a question, and if you're lucky, they'll point in the general direction of the store. Back to Lowe's I go. Or Amazon. At least the UPS driver makes eye contact.

This has to be my favorite store. Hands down. Amazing customer service, feels like family. Really enjoy coming here every week or so to find all that I need for my next project. Love it so much that I asked for a Southlands T-Shirt for my birthday (no joke)!

I love this place so much. Been coming here since I was a kid and I'm 36 now. I always feel good about the crew and how much they care that their customers are happy.

The store has a LOT of fixtures, hardware, and every repair tool for every room and situation and a lumber shop to cut wood in special sizes. I don't go to Home Depot or Lowe's and prefer to support local businesses. The staff is very helpful in helping me find the hardware for my DIY home project. The line tends to run short and fast.

this had been the worst experience of my life at a hardware store. from start to finish. every single person that helped me was disgustingly rude. all the employees are old and miserable. i voiced my experience with the front and they didn't care. it was complete and utter nonsense. zero customer service. i will for sure avoid this place and warn all my clients. this place is deplorable.

The folks at Southland are as friendly as they come. Just walk through the doors, and instantly you have two - maybe even three or four - gentleman ready to lend a helping hand. Need to find something simple for a leaky faucet? Super glue? Skizzors? They'll help you out. Southland Hardware is 100% the Ma & Pa shop you grew up going to with your pappy (...or Mom in my case. She was Mrs. Fix it.).

Well stocked neighborhood hardware store. We have gotten planting supplies, paint, cabinet hardware, bulk screws, etc.. The employees are very helpful.

We're done Southland Hardware. After 2 and a half decades of "well, I hate to go to Southland because they're so rude, but it's just around the corner", I am throwing in the towel. You'll never learn how to behave, and I have options. I'm out. So long sourpusses!!!!!!

These guys have everything - including customer service. Looking for a special wrench or hinge for a special project? They have it. Need your hatchets or chain saws sharpened? They can do that. Cabinet hardware. Duct stuff, saw blades, knives to cut any surface, cable, chain cutters, adhesives, reflective tapes and signs, cleaners, garbage cans, fans...if you need it, they likely have it. Seriously. How often do you just wander around a big box store looking for whatever it is you need - including customer service? And half the time when you can find someone who works at the big box store they aren't much help. This place is packed to the brim with do dads and handy things. And everyone who works there knows exactly where they keep it. It's not much more expensive than your discount stores. Knowing I'm getting what I actually need the 1st time is worth the extra couple bucks.

This place is by far the worst hardware store ever. Nothing by hot headed employees who could care less about their customers and don't care to help them out. Seems it's out doing its age and I pray the times with bring them to an end.. Please do not lie in this review. Clearly everyone knows you all are rude. You did not calmly try to resolve this. You all are hot headed employees who don't care about your employees. I witnessed your employee not even knowing how to use the check machine and had absolutely no idea what she was doing. Also I didn't berate your employees, and it was far less than 30 minutes. Sorry but you all are running a horrible business. I will be very happy and not surprised when the day you all close down. Sorry but y'all need training in learning not to bully your customers and embarrass them

I came in for a drain snake, Pine-Sol, and cleaning vinegar. I was not disappointed. As weird as it sounds, I had a great time at this hardware store. The staff exceeds hardware store expectations, and the selection is incredible. I could spend hours browsing. Next time I need some kind of home item, I'm checking for it here first.

As much as I was excited about a local hardware store bringing in a hometown feeling right in the middle of Houston, I've come to consider this place a last resort. They have a good selection but you'd think they would be A LOT friendlier for the markup you pay when shopping there. They do no let greet you, they aren't helpful or ask if you need help, and almost seem annoyed by my presence. I've even had one last pull the "I told you so" with me, when I came back in the store asking if there was someone working in the lot. She hadn't even said anything to me previous to that, a different cashier had checked me out and sold me the dirt and didn't say anything about no one being in the lot. Why would you sell dirt if it wasn't available to pick up? And WHY would you tell a customer "well I told you so" or ANYTHING other than "Well get someone right out there for you" I see the owner or someone that works for Southlands Hardware replies to the reviews here but seriously, nothing has changed in the years I've shopped there. Either you are ineffective in your training or you don't actually address the issues. I will pay more to support a mom and pop business but not if the people that manage it (cashiers included) can't treat customers with respect. There's one man that works there, I think his name is Robert, who is really helpful, but he's the only one that ever helped me or even asked if I needed help. The cashier that gave me trouble with the dirt has always been rude. Shes never greeted me when I came to the register, she never asks if I found what I needed nor has she thanked me for me business.

I love this hardware store!! Sometimes it's fun just to go in and see what they might have. It inspires me to do things around the house!

Southland was founded in 1935, but I've only been a customer since the late 70s. In the Montrose they've been the best neighborhood hardware since forever. The store which claims "to have almost everything," really does. Paint, hardware, plumbing, lighting, locks and keys, wood, planting equipment and soils, concrete and caulking, laundry and kitchen goods, custom cut glass, power tools, nuts, bolts, nails and screws, propane exchange, bird and pet supplies, sundries, and just about everything in between -- like a big collection of pocket knives and some lotions. You will wonder how a store with aisles so narrow can stuff so many employees who buzz about, like fat and lazy bees over fed on nectar. And yes, some of them aren't always in the most pleasant mood. Aside from a handful of youngsters, the majority look like retirees, or ancients who should be patrolling the corridors of a nursing home, and in the preternaturally busy store of both contractors and entitled River Oaks matrons and younger Southampton prepsters, you can imagine all of the stupid questions and harried insults they have endured. And a few of these guys have probably been at this store for 40+ years. And it makes a difference. Can't find something on a shelf in a big box store? Just give up. Here you can locate someone who will drag it out from some dark recess in a storage room. Prices are generally fair, sometimes cheaper than Amazon or Home Depot, sometimes more expensive. They are part of the Do-it hardware cooperative, so they have a lot of miscellaneous inexpensive stuff and specials. I'm not usually one to grouse about the ever thinning ranks of mom and pop stores via modernization, but this is a case of a long standing valuable institution that would be dearly missed if it was no longer there. Berings hardware, 15 minutes away on Westheimer and another on Bissonnet, is better run and more modern, but they lack they feeling of ol skool Americana and the rekindled glee of a young boy roaming the overstuffed aisles. For those of you in the Heights, C&D Hardware is another unique store, just like every small village once had.

Expect poor customer service and you'll love this place. Employees make eye contact and then look away and cashiers play games on their phones while ringing you up. But it's close to home, they have a lot of product, and the mark up isn't too bad. Better than driving to the loop and giving money to Home Depot.

My dad and I came in last weekend to get a few keys made. As soon as we walked in, I felt immediately uncomfortable, due to the woman at the key counter's demeanor and attitude. She was leaning forward on the counter, and when I walked up she couldn't look more annoyed. I asked her if I could get 3 copies of the two keys I had and she just asked me to put the keys down and told me "Go pay my colleagues at the registers behind you". I get in line behind one other man, and a woman gets in line behind me. As soon as the man was done paying, the woman at the register looked literally over me and asked the woman behind me to come up. Genuinely confused, I awkwardly waved and said "oh, I just wanted to pay for my keys". The cashier replied "We aren't making your keys, she is". I explained and said that I was told to pay here. And the other cashier chimed in "yeah well we aren't the ones making your keys.". As I took the two steps over to the original counter the cashier yelled over my head to the key counter "why can't you do your own orders?!" And the key maker replied "Well it's a big order" and then she called someone to ring up my order, which took all but 10 seconds. I hung around the counter a little bit but made sure not to hover because I didn't want to upset these women anymore than they clearly already were. I looked down and saw the envelope with keys in it and I said "oh are these mine?" And the woman who made my keys, looking down and not at me did an an annoyed nod, didn't even try to tell me. My dad and I couldn't get out fast enough. So incredibly awkward and unprofessional for such a simple purchase. Honestly sad because I thought this little tucked away hardware store would be a nice neighborhood spot.

They are nearby so that's what they have going for them. The cashiers act like you just ran over their dog - and that's on a good day. "I already told you: I deal with the god damn customers so the owners don't have to. I have people skills; I am good at dealing with people."

Incredible spot. Swarming with helpful employees. Found my replacement roller catches in a jiffy . Proceeded home where installation was unsuccessful but nonetheless excellent store

This place literally has it all! From loose nails and screws of all sizes to paint pens, Southland Hardware is like an old fashioned hardware store where all the employees know where everything is and are happy to help you find exactly what you need. I love this place!

What the what ?! I felt like I walked out of the Doctor Who telephone booth into another time . I had been looking for a part for my apt sized mini washing machine that Home Depot was out of. These wonderful people had it , same price. They seriously have everything Home Depot has maybe a few extras. This is a vintage small business that's perfect for the Montrose/upper Kirby peps. Some things are a little high priced but when it's the closest thing to your apt (walk or bike ride) somethings are worth the extra change. Also the people working there are very attentive and know how to help and get you what u need. I think they support older employees and that's awesome too. I will be back , (they had the power surge plugs cheaper than Best Buy ) Love this place! Shout out to Larry in plumbing! Lol:)

I entered southland today in search of brackets and screws to re-enforce a book shelf, it had the same stand-offish vibe it always does; my boyfriend asked for a specific type of screw and the employee cut him off to point to the drawers (we knew were there we were just looking for a box instead of loose and also a SPECIFIC KIND) he kept on discribing the screw in hopes of a different response, or a more discriptive one and the employee just kept on saying "the drawer" over and over again until he started saying it more stern/annoyed? (And trust me this isnt the first time something like this has happened here everytime I go the employees are rude and bothered that you ask them anything.) I work in customer service and I would never speak to a customer the way he was speaking to us. So heres what Ive noticed the 6 years Ive been shopping here... Almost everything in the store is over priced and old; the store is jam packed with stuff so if you cant find something you're screwed -if you dare ask a employee for help they'll make you feel stupid for even asking something in the first place. The only nice employee Ive encountered here is a younger girl (who works in the paint department/area, I think) I fully support local businesses but from now on I'll be making the trip to home depot.

This store is conveniently located if you live in central Houston and it does carry most things you'd expect a hardware store to carry. So it can save you a trip to a big box store. But the other reviewers are absolutely right: the staff at this place is rude and ugly to people. I've personally seen them be so nasty to other human beings that I felt like I left there with PTSD. Just know this about them before you go there and brace yourself; it seems to be the company's culture.

If you miss being groused at by your dad, by all means go here. I came looking for custom parts on a Reno job, got nearly yelled at by "the cabinet guy", then went looking for wood. The cashier couldn't be bothered to show me where the warehouse was. Once I found it, the guy in there mumbling, unfriendly and not helpful. Way to chase off customers!

I LOVE Southland. Really love it, and am so grateful it's near my home. That said, I have also, over the years, encountered employees who seemed pretty unhappy to have to deal with me, and one who literally cursed at me for asking for something. And I wasn't being difficult or asking for anything weird. But I was/am a woman, and I can't help but think that can be a factor. On the other hand,I think the management has made an effort to improve employee/customer relations, and most people are very helpful. But even if they aren't, this is still the best place to go. Far and away better than Home Depot, etc. in terms of selection and hard-to-find items and knowledgeable staff. And I always enjoy the ladies at the registers.

I really want to love this place. It's local, I've been going for 20+ years and was always happy to pay more to support a store like this rather than going to Home Depot. But the staff there has just gone to hell. I came in a few weeks ago looking for staples for my electric staple gun and was spoken down to by a fellow who seriously seemed to think I couldn't read. Okay, whatever, sexism in a hardware store isn't going to surprise anyone. But a few days after that I was helped by a woman who was friendly and exceptionally eager to help, and asked me about the dress I was wearing and where I got it. She said she had a question to ask me and "could we keep in touch". I assumed as it was business hours, she felt it was inappropriate to be talking about clothes and was pleased to see some degree of professionalism. Nope. About a week later, this woman texts me with "a very cool tool to possibly increase my business sales". This is so unprofessional, so not okay, so... wildly inappropriate, that I am simply done with Southland Hardware. It's really a shame that such an institution has reached such lows. I wonder how many customers this woman has pulled this on.

Love that there's still a real hardware store right here around the corner. Reminds me of the shops I went into with granddad back in the day.

This is the Store That Has Almost Everything. Whether your decide you need power tools, hand tools, hardware for your doors and cabinets, gardening tools, grill supplies for your outdoor grill, paints or mixed paints, garden rocks or stones, insecticides, keys made, specilaty cut pipe, electrical or audio / visual cable - whatever your needs... there are staff and experts at Southland Hardware who know what they are talking about. Whether you need an expert to help you pick out a Leatherman knife for you or if you are searching for that whatsitsname gizmo thingamajig spacer thingy for your angular-mounted ceiling fan, they can help you find it. If you need the right paint for the job, they either have it or can mix it. Enjoy free popcorn on Saturdays and stroll leisurely through the store and you will find a wide array of tools and gadgets designed to make your home projects flow with ease. The helpful staff are a far cry from the chain-store crap you get at the Home Despot or at Lowe's - these guys and gals know what they're doing and they don't shrug you off with that chain-store "I dunno" shrug. If they don't know, they get someone who DOES know. Also, they have the array of DiY doo-dads at the cashier register - like mini-screwdrivers and the like. Not to mention cool pocket manuals for measurement conversions, hardware needs, etc. If you can't find it here, I hate to say it, but you are royally screwed.

Unfortunately I have to write a negative review. I was excited about the prospect of going to this local store rather than trek out to home depot. The teenagers manning the tills both had sour faces, but did point me in the right direction. I needed several things though, and there's no chance of knowing where anything is without asking. I asked this older gentlemen but he was not at all friendly and didn't take the time to listen to what I was saying. He also inferred I was an idiot for doing what I was doing. I won't tolerate this terrible customer service and so I had to leave.

This place might look like it's a dump that just doesn't seem to fit into the surrounding neighborhood, but it sure is necessary with the overabundance of homes and businesses in the area as well as the lack of Lowe's/Home Depot within a 15 minute drive. Southland has had everything I've needed (so far) and is close to home for a lot of Inner Loopers. The parking lot needs some TLC, and they close a little prematurely at 6pm during the week. If they only extended it 1-2 hours more, this place would be solid gold for me.

This store was recommended by a friend and I found that the person who was helping me was very friendly and helpful. It turns out that they didn't carry the screw I was looking for but she gave me a couple of other places to try. The only problem was her recomendaton was another Do It Right store and they had the same stock as Southland but not nearly as friendly.