soto store

My online order experience.. Yes, I never received an order confirmation. Yes, the customerservice email bounced (so did the contact@ one) Yes, the people in the store weren’t particularly helpful but super friendly and, let’s face it, it’s not their fault AND: my delivery came 1 week after I had ordered it. So, there is hope

I had a lot of doubts about this store because of the bad reviews. But I placed an order and I can say that everything is super. The parcel arrived very quickly, despite the fact that I ordered to Norway. The quality is excellent. I am very pleased and will order more)

This place is absolutely ridiculous. Every staff member is rude and acts as if they're doing you a favor by even talking to you. On top of that, every item is ridiculously overpriced, likely to justify the staff's pretentious behavior.

This is the best curated selection in all of Berlin. Come here to find all the rare and hard to find stuff you wouldn’t find from the more mainstream stores. The store associates are extremely attentive, and even though I went to their other recommendations, I came back a second time! The associate Taylan was amazing, and I recommend you ask for him when you come to the store. 6 out of 5!

I do NOT agree with the bad reviews AT ALL! Soto Store rocks! I found exclusive Air Max 1’s here ordered and after ordering read the bad reviews so I got scared. Used the chat to get confirmation in regards to delivery and returns. Patrisya helped me who was EXTREMELY kind and polite. She made and kept her promise! I can recommend everyone that has doubts to order to use the chat function and settle your nerves! 10/10 would definitely recommend Soto and 10/10 would definitely order from them again!

I bought a pair of OFF-WHITE Nike Air Max 90’s in the desert ore colorway from their online store. After I bought it, I read the reviews for this store and I was very worried. I don’t know why thjs store gets such a bad reputation. The customer service person, named Maria, was very helpful and responded to my emails very quickly. There were no extra charges or anything else I did not originally pay for. The shoes shipped to the west coast of the United States in less than a week, and everything was smooth along the way. Five stars.

never sent my order and any email explaining , customer service = 0

Fantastic staff, nice relaxed environment and good brand diversity. Will be back! :)

Don't buy online, these people are hopeless. Twice they have processed an order of mine only to get in touch a week later to say the item is out of stock, witha very minor discount code. Really disappointing, I'll be going elsewhere in the future.

Ordered something from here and then tried to return it. First they charged $70 Euros to ship and when I tried to return there was a "mix" up at customs and they sent it back. They then told me it had been too long and to try and sell the item on eBay. Won't order from here again.