Jamie Y.
Yelp
I had a terrible experience, and I will not be returning here.
I've taken away a star for each of my complaints. They are as follows:
1. They have poor customer service, and are rude and impatient.
2. They are unprofessional and do not follow agreed upon deadlines. Instead, they send you a text message notification when your items are ready (this would be convenient, if it weren't days after the date on which you previously agreed).
3. They are expensive. And only take cash or check.
1. POOR CUSTOMER SERVICE AND RUDE:
When I initially called to make an appointment, the woman on the phone gruffly told me that they were overbooked, with a tone of exasperation at even taking my appointment. Still, she booked me in.
During my appointment, they constantly they rolled their eyes and made exasperated, impatient comments, stressing that they were overbooked. At first, the seamstress took up the straps too much, and when I asked her to release them she rolled her eyes and argued that it would be too big in the chest with longer straps, rather than making the straps a comfortable length and adjusting the chest to fit after. Only after I argued with her did she agree to do this. When I complained about the dress coming too high under my arms with the shortened straps, she loosened the straps a hair and then looked at me expectantly, but did not offer any other solutions or make any other alterations.
2. UNPROFESSIONAL AND UNPUNCTUAL:
On my initial phone call, despite her complaints, the woman on the phone assured me that they would be able to alter my maid of honor dress for an upcoming wedding in a timely manner.
During my appointment, despite their complaints, they again confirmed that they would be able to alter my dress in a timely fashion. I notified them of my event date and saw the receptionist write it down. I even offered to pick up the dress at a later date from the few other clothing items I had brought, as I had come well in advance of my event. They agreed and barely thanked me.
I went to pick up my dress yesterday (a day later than we'd agreed upon) and it was still not ready. Luckily, I am neurotic and had scheduled my pick up for a week before my event, because otherwise I would have been one panicked bridesmaid. Additionally, they are closed for the majority of the next week due to a holiday, so they had to rush my dress for today-- and I had to cancel a weekend away to pick it up on time before the wedding. When I finally picked up the dress today, they made no apology.
For being so clearly overbooked, you'd think they would turn away customers that they knowingly can not accommodate. Instead, they overbook even more and then do not have items ready by clear deadlines.
3. $$$$$
I paid $308.00 for 3 items with minor alterations: my dress, which was hemmed and straps shortened (it needed more, but that was all they were willing to do with their busy schedule), a second dress that was hemmed, and a skirt that was taken in (poorly--it's very obvious where they removed fabric and does not sit right). I will say, they did a great job on the hem of my maid of honor dress and kept the train a perfect length. Good job there. That said, for how much I paid, I did not get my money's worth. They sped through alterations that could have been improved with a little patience, they were rude and argumentative, and they did not have my items ready on time.
That is 3 strikes for me, and I will not be returning.
For those who do choose to use silhouettes and profiles, my tip would be to go with EXACTLY the specific alterations you need in mind so you are prepared to advocate for them. Also request your items be ready FAR in advance and before you actually need them. Also bring cash or check and be prepared to spend.
