Shibui Spa

Amazing, beautiful, clean and friendly. I was soooo happy and relaxed being here at this spa. My masseuse was named Lisa and this was one of the best massages I’ve ever had. The staff was friendly and even gave me a Happy Birthday card with a refreshing drink after my massage. Thank you so much for this wonderful experience. I’m coming back again and bringing friends.

Relaxing spa in the city with great amenities. There’s a steam shower in the locker’s room and lounge chairs in the pool area to relax in. Service was great and everything was very clean and organized.

Mixed experience. My wife had a wonderful facial, but there were small things that could be improved. Beautiful and unique environment with wonderful and exceptionally professional staff. They were wonderful. She very much appreciated not being pushed to buy products toward them end of the facial with up selling, as most do toward the end of the treatment. However, the cleaning staff was so noisy and intrusive within the spa area that the experience was variable. Though simply doing their jobs, the environment was disrupted with the activity and could be timed more effectively for when patrons have left the room. Another improvement would be to allow husbands (me) to sit in the bar and order a drink to wait for my wife. “Bar is for hotel guests only, I’m sorry” was the greeting. So, I had to leave the space and sit in the lobby if I wanted to have a beverage. Granted, I’m being childish, but I went down the street for a nip instead. And, to be fair, I was wearing a baseball cap during United Nations week, so I may have been best suited to a bar than a lounge, but still, I had expected to have a relaxing time waiting for my wife but then had to move on to a location I was welcomed. Perhaps we’ll visit again, we are local, but perhaps we test a few more locations before we do so. Shibui is recommended, of course.

An oasis in the middle of hectic NYC. The pool area is so relaxing and tranquil. Extremely clean and staff super attentive. Had an incredible massage by Stan. Beautiful Japanese robes to relax in. Attentive Japanese style lavatories also! Will spend the whole day there next time!

Unbelievably relaxing oasis in the heart of the city! Had both a facial and massage — both amazing. The pool is definitely worth coming a few minutes early / staying after your service. Everything was clean and serene. Highly recommend!

Treated my mom for a 90 minute massage here; she had a great experience and found the ambiance to be very relaxing and clean. The front desk / service staff and masseuse were kind and attentive. Would love to check out this place for myself one day

I'm just extremely disappointed, everything was fine until I went for the massage itself. My girlfriend and I arrived at the appointed time, we were greeted well and taken to the recreation area with a swimming pool. It was very nice, warm and cozy there. But it is worth noting that the water in the pool was cool. Then we were invited for a massage. I ordered the "Relaxing Elemental Massage". As soon as I started going down the stairs, I noticed that the room was cool. Then I walked into the room and then it started. The air conditioner made noise like a subway train and it was very cold, I immediately asked to turn it off and make it warmer. the girl couldn’t cope with it and simply took out a small heater, which clearly couldn’t handle it. Then she started giving me a massage which was far from relaxing. She pressed unpleasantly on the points and worked only on one side of her back for the first 10-15 minutes, when she switched to the other, I asked not to press, she apologized and asked “that’s better, are you expecting this?” I was shocked! I expect to receive a professional massage from a person in a place where I pay $300 and not questions and stress. Plus this air conditioner that screams under your ear and there is no question of relaxing at all. There was a desire to just get up and leave, I don’t know why I didn’t do this. I told the reception about everything and they gave me a discount, even though I warned them “it’s not about the money,” I’m ready to pay the full amount, I just want real good service for the money. any granny in Thailand or a regular salon in Chinatown for $80 will offer you the best service. And most importantly, my fear was confirmed when the next morning I woke up with a fever from a cold. Obviously a change in temperature from warm and humid to cold and dry can cause this.

Highlight: amazing treatment, terrible desk staff. I want to rate this experience a lot lower but the physical services received were incredible—customer service was NOT. Onset ritual was an incredible and unique experience. Hands down best massage I have ever received. The whole appointment was very magical. The area where you wait for treatments was beautiful and there is a pool you can use! Highly recommend. However, the staff that checks you in and leads you to the locker rooms is horrible. Really rude and unwelcoming. It really put a damper on my appointment. I am pretty shocked they have such horrible service here because it sets the tone for your whole treatment… I plan on contacting the spa. For spending over 1k in treatments this is highly unacceptable 👎.

I got the Thai poultice massage and it was blissful! My masseuse, Mika, was highly skilled and knowledgeable. The poultice itself was warm and fragrant. She used it throughout the 90 minutes to relax my tense muscles in addition to kneading and stretching like a traditional Thai massage. After reading some negative reviews I figured out there were a few things I could do to help guarantee a pleasant experience. For instance, some reviewers complained about noise in the pool area, as it is open to all hotel guests, including kids. Others complained about the small size of the women's locker room which can easily feel crowded if three or more people are in at once. Also, the locker rooms are upstairs, but the treatment rooms are downstairs. You must walk past the large glass windows of the gym in order to get downstairs which can feel uncomfortable if the gym is busy and you're in nothing but a spa robe. It was obvious to me that an easy way around most of these issues was booking at an off-peak time. Weekends and late afternoon/evening are times when the spa, gym and pool are likely to be busy. So I booked my massage for a Wednesday morning. I ended up having the locker room to myself. There was no one in the gym. And only two other spa clients in the pool area. It was so quiet and zen. The staff was friendly and attentive without being overbearing. I would definitely go back again, but never on the weekend!

What an amazing spa experience. The amenities are great - heated pool, rainfall shower, snacks, seating lounge, robe, etc. I had a facial and I felt so relaxed. Definitely pricey but worth it!

A wonderful relaxing spa day! I came to Shibui for a day of R&R with coworkers and it lived up to the expectation! Located downstairs in the Greenwich hotel, Shibui is a little oasis. The amenities are a little spread out but overall great experience. As you enter the spa lobby you'll see a fitness center, followed by the men's/women's locker rooms. There is only one bathroom inside so if it's full at the time of your arrival travel back past the lobby to the main bathrooms. Through the locker room there is an indoor pool and relaxation room. This is filled with lounge chairs and nooks to relax with water/tea and trail mix. If you are having a service your therapist will come here to get you. You are guided back through the locker rooms and the lobby to go downstairs to the treatment rooms. Small touch, but I appreciate the rooms being so quiet and relaxing. You don't wear shoes in the room so you truly can focus on yourself and not all the sound going on around you. Overall, it's a bit pricey for services and I wish everything was a bit more centralized together but it surly delivered relaxation!

perfect vibe pre new years eve !!! this is how you do new york city ...our new favorite spot !

Definitely on the pricey side, but definitely worth the experience! The space is beautiful and has a nice ambience, and there are a good amount of amenities in the locker room and pool areas. The treatment was excellent as well. I did the hinoki onsen ritual, which involves an onsen-style bath and a shiatsu massage. There was so much attention to detail through out the treatment, and I felt very well cared for. The staff generally is just too-notch. They were so friendly and really contributed to a relaxing environment. All in all, this a good place to splurge and treat yourself and/or your loved ones!

Loved the facilities and the pool, steam room and rain shower room. Had a healing birch massage with Sylvia. She is very good and attentive. I think next time I will request for a male or a shiatsu massage as I generally prefer more pressure

I'd actually give Shibui spa 4.5 stars as it is really best in class for a New York spa and I would have given it 5 stars but for the locker room / shower area. As others have noted, Shibui is located in the Greenwich Hotel. When I checked into the spa, they gave me a locker with a towel, kimono and slippers to wear. The spa itself is truly transportive with its beautiful Japanese themed style interior and luxurious lap pool replete with life guard. I would definitely recommend bringing a swimsuit to take a dip in the heated pool. The atmosphere is quiet, there are a lot of recliner chairs, and they offer green tea and dried fruit and nuts for you to nibble on before your treatment time. If I had to classify this spa, I would say it seems best suited for solo females or two females that come together along the lines of the Mandarin Oriental Spa or any of the other high end spas you'll find at nice hotels in the city. Given its offerings, size and ambience, it isn't so much a couples spa (like Aire Ancient Baths), a sports massage spa (like Great Jones Spa), or a group amusement park like spa (Sojo Spa Club, or World Spa). That said, of course anyone and everyone can come and I am sure they get a lot of travel-weary hotel guests. I opted for the Diamond Glow Facial and this Japanese aesthetician came and took me to a room and gave me a really cleansing facial with extractions and upper body massage that incorporated aromatherapy. It was nice and relaxing, but I did feel she was a bit rough with massaging my face compared to what I am use to at more clinical/medical type spas and as a result, I think I would opt for a body massage next time instead. She also "suggested" two facial products for me and I know this is a business for them, but I am really not looking to be pitched anything when I am seeking a relaxing experience and I have a dermatologist who has recommended a different set of facial products for me. Afterwards, they have steam showers (that pelt you at all angles with a huge rainfall one overhead) and aromatherapy products to use before you get dressed. The locker room area is small and there are only two showers. It can only really comfortably fit 2 people in it at any point in time, but at one point there were 4 people in there (2 in the locker room area getting changed, 2 getting out of the shower) and we kept running into each other and apologizing for getting in each other's way. I know they time treatments and have finite real estate, but the locker room area is really too small / limited and doesn't have enough amenities to comfortably and property end the experience. I felt claustrophobic and rushed to get out. Nevertheless, when I walked out back into the streets of Manhattan afterwards, I felt like I was floating and like all the stress had been washed out of me which is why I am still giving this spa 4.5 stars.

Whenever we come to nyc we always stay at this hotel. The spa is the best part of the hotel and the service is amazing. The spa menu is incredible and the pool area is so relaxing. Princess at the front desk is our favorite. She always gives us the warmest welcome and makes us feel so at home. Even if you don't stay at the hotel book a treatment and go experience this, it's well worth it!

true it was nice to have a pool there prior to my "massage" but I would HARDLY call it that. It was more of a rubdown (and when I asked another gal in the locker room her impression after her "massage" she said The Same Thing.) I even had to remind my practitioner to do my hips (after she finished my back and went to my legs). I usually get a little bit of the closure of my session in my hair/scalp, but nothing, and I had even removed my rings expecting "some sort" of attention to my hands. it was "PLEASANT enough, but NOTHING even close to the kind of massages that are out there. (and this was : 90 mins.) AND for $350 + tax and tip PLEASE!!! They only have 2 showers- 1 steam and 1 regular, and if a few people get done w/ treatments at once you have to wait for someone to finish and gals can take their time...not so good. SORRY!

Loved my experience at Shibui. Everything felt luxurious from the moment I stepped inside of the Greenwich Hotel. The locker rooms were clean, had all the items you could need and even had Toto toilets (to die for). Any massage treatment includes access to the pool which was stunning. I did laps before my massage and loved every minute. The ambience was gorgeous with dim lighting and fake monstera plants. My massage room had also nice dim lighting and a warm massage bed. I got to choose my aromatherapy oil too and got to enjoy some boxed water. I had a 60 minute Swedish massage with Lucy and it was the most relaxed I had been in awhile. I would love to come back to this spa when I want to treat myself because it was a lovely experience.

Absolutely amazing. I have been perpetually sore from working out and lifting. I needed a firm massage and it was perfect. Stan was excellent, he asked questions and checked in with me to ensure my comfort. I topped this off with a swim in the heated pool. This was a great experience.

One of the best spa experiences I've had in a really long time. Step into this tranquil oasis and all your stress will melt away. Shibui is located downstairs of the Greenwich Hotel. Walk in, make a left, right then take the small elevator down one floor. The hotel has an old school charm with a lot of class. The spa gives it a more elegant and slightly modern twist. The spa also offered some amenities before and/or after your treatment like sauna, lounge area and a pool. One of my favorite part was the lounge area. You get to lie down on the comfy lounge chairs and just relax. Wait staff would come around to ask if there's anything you need (tea, water, magazines, etc). Why... yes! I would like a magazine and tea please! He brings me an iPad with all the subscriptions. Wowsers. High tech and super convenient! All this reading material and the internet all at my fingertips! It really felt nice and relaxing. My boyfriend did a lot of research because he knew what I spa fanatic I was and got me a 90 minute Healing Birch massage for my birthday. birch / shea / peppermint / helichrysum birch: reduces inflammation and relieves chronic pain shea butter: softens dry, tough skin and restores elasticity peppermint: clears the mind and enhances concentration helichrysum: increases circulation, promotes production of new cells, uplifts the spirit The massage was heavenly and I really felt all the 'healing'. My therapist worked well at getting me comfortable and made sure to ask what areas to work on more. What I liked about her was that she asked about the pressure to make sure she got it right. Kudos for being considerate. A lot of therapists wouldn't bother. Great little spa for some relaxation. I highly recommend. My only gripe is that it's a bit small.

Today I was finally able to use a generous gift certificate received from family members in 2019. I signed up for the Diamond Glow facial administered by Serena a truly gifted therapist. I'm not new to facials and this one is one of the best I've ever had. I can attest to post-facial glowing skin. The spa is a gorgeous zen-like place, with a beautiful pool in a serene lounging area. The place is spartanly clean. All the staff is welcoming, courteous and helpful. I highly recommend Shibui and look forward to returning soon.

We've been to spas all over the city and world....and this one is by far our favorite. Got a couples massage followed by a bath - both in a small, beautiful Japanese style hut. There were lots of scrubs and salts to choose from, in a cozy but deep Japanese tub. There's also a pool to relax by afterwards - candlelit almost, with lots of warm and woody but modern decor. Definitely an oasis in the big city.

My wife is a teacher and a new mother, I scheduled her an appointment at ShiBui for her birthday. She was so excited, and I was excited for her. Like a lot of people in this city, we both work a lot to make ends meet and going to a place like ShiBui is a big deal. On the morning of her appointment (9am, her appointment was at 3:00pm) she pulled her back out lifting our son out of his crib. Freak accident. I called ShiBui and explained the situation and that I would reschedule as soon as I had all of the information. They still charged me $230 to cancel it. Strict policy, they said. I came home from work as soon as my wife called and said she couldn't move. She was in tears, my son was crying next to her. And I owe $230 for a birthday gift that was never received. These people are completely unforgiving. I've never written a Yelp review in my life.

The massage at Shibui was fantastic! But the condition of the pool was disgusting, an incredibly large hairball was floating around by the steps and a fake eyelash was at the bottom of the pool. I reached out to them about our dissatisfaction and the solution was to spend $600+ more dollars on a massage and they would give us a glass of champagne. Terrible baffling customer service for a place so expensive, you'd think they would have higher standards and better customer service/interest in their customers satisfaction. My suggestion, get a massage elsewhere, although it was good... they're just as good for 25% the price.

I love the decor and vibe. But it is the loudest massage I've ever had. A lot of the decor are made from wood which is very cute and calming. The wood cabinets in my treatment room tend to made lots of noise when it opens and closes. I get it, but the therapist seems like in a rush. She doesn't try to open or close the cabinets gently in order for the customers to relax. Everything she does is loud. Stressed me out. For the massage, the therapist basically throws the essential oil on my body and rubs it around. I didn't feel any big reliefs on my body. Before going into the massage room, the therapist asks me and my friend to choose an essential oil. As I'm choosing, I guess I block the door way a little bit, cuz we are choosing the oil at the cashier, there are not much space. Then, There is a lady who just finished her treatment who is walking out from the door way. I saw her, when I'm trying to move, the therapist pushed me away without saying anything. She didn't really push me hard but the fact she didn't say anything is weird and little bit disrespectful. Won't recommend here, not wroth the price in every way.

So I called 3 days ago to make an appointment and got voice mail... I left a message and they never called me back to schedule my appointment. So I called again....and again no response 24 hours later. I called again just to see if the Spa had closed and they answered. I really couldn't believe their response was, "we only have one person on the desk and we are really busy with the holidays and all". This is a beautiful spa and worth the money. but to get better customer service at your local deli than you do at the spa at the Greenwich Hotel is ridiculous. Come on Shibui... get it together!

Absolutely an indulgent environment. Perfect for a relaxing evening. My partner and I both received Thai massages. We both very pleased with our service. My masseuse had excellent technique and created a truly calm experience. The hotel itself is beautiful with an old world touch. I would definitely return.

Over-priced and steam room was not functional when I visited. Massage was good. The pool is nice to swim in, but very noisy when I visited as they were receiving a delivery which took about 40mins (the time I was supposed to relax). This place seems like it had potential -- but isn't well-run, sadly.

Good place deserve to spend money here for special occasion.

Wow! Had such a wonderful time here ! I am obsessed with hotel spa, and this place is something els! The spa facility is quit basic, steam shower and lockers. Beautiful pool and chill area! But the treatment was just amazing amazing amazing ! I had the sake soak before my oxygen facial. I was having such a bad day, the kind lady in the front recommend sake soak, they pour a whole bottle of large sake in to the bath, and offer a delicious yuzu ginger drink and a bottle of cold sake. The room is so cute ! Unlike all the other hotel spa, this Japanese theme spa is just a breath of fresh air. I enjoyed my bath and my sake and they rang the bell let me know its time for my farcical! Which oxygen facial was just fantastic ! I love it ! And I felt so refreshed and happy afterwords ! I'm so happy I did this !

Upon entering the spa, I was greeted by a friendly front desk staff who helped me check in and gave me a locker to put my things in. While all the facilities including the changing room, bathroom, showers and pool were luxurious, there was a certain coldness to the place. While the decor was zen-y and straight out of a resort in Bali, it was very empty, with only 4 staff members who were mostly curt and formal, and snobby hotel guests. Not sure why children are allowed inside, who made a lot of noise and ruined the ambiance. My massage was alright, my masseuse was very attentive to my needs and asked exactly what I wanted. However, the massage itself was not as relaxing as I had expected and I ended up coming out of it sore. Definitely not worth the $273 I paid for all of this.

The decor here is just beautiful. One of the loveliest spas I have been to. It was easy to make an appointment and my massage was incredible. Overall I highly recommend this place. If you don't live in the area, it's worth the trip downtown.

The Spa manager reached out to me based on the review. She was apologetic for the misunderstanding that happened.

Hot sake bath in my very own private haven. Excellent service. Massage was alright. Peace lives here.

I almost hesitated at posting the review for Shibui because it has been my urban sanctuary and an oasis for the mind and the body. They have seasoned therapists who work really hard to resolve issues with the sore muscles, knots, tension. The treatment rooms are designed with Japanese sensibility and catered with the most attention to details. I also have my monthly facials here and Shibui Spa is the only place in the city where uses spa grade products from Natura Bisse, a high end line from Barcelona that addresses concerns from aging, congested skin, to sun damaged skin. The products are amazing and the results are immediate and long lasting. Be sure to arrive a little early for a gentle swim and some steam, the spa pampers with the most heavenly terra cotta towels and custom robes. Everything is perfect.

Amazing atmosphere and massage! Highly recommended! The lightning, the aroma smell, the music - everything makes you feel relaxed.

Amazing. Sake soak and amazing massage, some light swimming and a steam. What an indulgence, I'm a lucky girl. Beautiful, clean, and professional.

Had the pleasure of a facial here this morning. The therapist was simply wonderful. I did the add on package with the eye/lip treatment. The therapist was very comforting, informative and skilled. My skin looks amazing. She also massaged my arms/legs, neck - much more than you get in a typical facial. Was great. The spa itself is small but very nice. They have a beautiful pool free for guests - I just didn't have a bathing suit. The water was a nice warm temperature, I almost went in commando! The locker room is small but I liked that it was quiet (I was the only one there). They had a great steam shower with two shower heads. Also the bathroom had a heated toilet/bidet which was a nice touch. Like everything at the Greenwich Hotel, this place paid great attention to detail and did not disappoint. Was not inexpensive though - which is why I am glad it was courtesy of my boyfriend! Will definitely be back - this time with a bathing suit!

Just had a 2 hour body treatment here. It was very relaxing. It was a birthday present from my husband. My only feedback would be that I booked the fall/winter body treatment based on the services described on their website and did not get that service as detailed in their Body Treatment section. I got a body scrub and then a wrap (not clay as described online). I was supposed to get a scalp massage while the clay set but I was told by the masseuse it would be too messy. Since I was already in my robe ready to go I just deferred to her judgement. My 60 min massage was not with the oils described for the fall/winter body treatment (I was told it was last year's menu?) and I was offered one of 5 elemental oils that they offer on their basic massage menu. The massage itself was relaxing and well executed but I would recommend the spa to update their website to reflect the services that they actually offer. Since I had a gift certificate I may have selected 2 separate massages instead bc the body treatment given was not as described. Having spent over $500 it was a nice experience but there is definitely room for improvement and I will not return.

This spa is so unbelievable. I stayed here for a long weekend and had the most amazing treatments with Serena. I had several treatments over the weekend that I stayed here. Serena was absolutely amazing and so professional. She recommended me to do a Diamond glow treatment during the day so that way my skin was glowing for my event at night. I received so many compliments on my skin! Then the next day I visited her again for another amazing treatment. I was feeling very tired from the night before so she did the Peirto facial face massage treatment on me. Wow my experience was beyond what I expected I felt so rehydrated and refreshed after my visit at Shibui. I highly recommend this spa if your ever spending time in New York City and request Serena for your services!

This is on of my favorite spas in the city. (Tribeca). The spa is located below the Greenwich Hotel. The entire staff is professional and polite. They make the visit a positive experience. The treatment room and robes are nice. The therapists are experienced and listen to your needs and wants during your service. Pros- location, experienced therapists, gym, profession, beautiful indoor pool Cons- small dressing room with only 1 single steam room shower. This items causes 1 star drop from 5) Actual treatments are 5 Star May be considered pricey by some, but my experiences have proved worthy of price ranges. Recommend making appointments in advance The Greenwich Hotel is also a nice place to stay and have cocktail.

Okay so this was one of the most expensive spas I've ever been to so expectations were sky high (massages were $325 each not including the automatic 20% gratuity). Upon walking into the spa it doesn't seem overly extravagant and the locker rooms aren't stocked with an overly generous amount of toiletries and grooming tools (just basic stuff like aerosol deodorant and razors) so I was a little worried that we were going to be over-paying. The front desk staff were the friendliest people I've ever met in a spa and they took a genuine interest in us, but I was kind of expecting a welcome drink or something but there was nothing like that. But the massages! Oh my God this was the best massage I've had IN MY LIFE and I get a lot of massages at nice places. My husband is also a luxury duck and hard to impress and he said his was the best massage he ever had too. We left the place floating on air and feeling brand new. I can't recommend it highly enough because their masseuses are world class. I just wish there was a bit more in the way of additional 'perks'. For example, when you enter the pool area there's an attendant standing there but he doesn't acknowledge you or offer you a towel or anything and he seems kind of unfriendly. You have to go up to him and ask him where to get one. He doesn't offer you water or anything - you just have to go get it from a nearby table. And while there are beautiful loungers all around the pool it gets kind of boring sitting there - I wish there was a menu of food/snacks you could order. Plus there aren't any other amenities for non-hotel guests other than steam showers in the locker rooms. So, if the massages weren't SO.FRIGGIN.INCREDIBLE. I wouldn't really classify this as worth the price. But luckily they were. I'll be back and can't wait

I recently visited Shibui to get a prenatal massage "little bean" 90 mins as a birthday gift to myself! it is by far the best prenatal massage I had (compare to 4 other spas!). I prefer to be massage with my belly down (special pillows) and not on the side, which she managed really well. The clay mask on the belly smells incredible and was very soothing as well! The changing room, rain shower, and lounge area was super clean. The heated pool was a lovely feature especially for pregnant women who is looking to stretch a little in water! I would highly recommend this spa to all the pregnant ladies who wants to treat themselves. The price is a bit on the higher end, but totally worth it.

Massage was mediocre at best and even calling a massage is an upgrade from the service I received. The 3 stars go to the impeccable service of the front desk and cleaning crew, the place is spotless and smells amazing and the ambiance is a true escape from the city buzz. If you decide to visit the spa make sure you allow more time before to enjoy the pool and the steam/sauna or have a workout to the gym that is at the spa level. The gym is very well equipped and you can have an amazing workout there. The locker room is very basic but adequate and spotless. The cleaning ladies were on top of everything and extremely polite and discreet. The massage was a disaster. I did the Healing Birch and I asked for a deeper pressure that the regular. What I received was a massage therapist pressing on my back, butt and thighs with her elbow and forearm the entire time. I never felt the touch of her palm, fingers, thumbs, hands. At some point seriously she was pressing with her elbow so hard for such a long time at the same spot that I thought she would hand me my right kidney after she sticks it out of her elbow. I did give her a hint when she heard me breathing deeper and somewhat annoyed, "how is everything". I said politely, I am used to and enjoy a different type of service, a massage that actually incorporates massaging the pressure points with your hands and promotes the blood flow to release tension blah blah blah. I used massage lingo for everybody's benefit but it did not work. The answer was "I am doing therapeutic work" and she continued to lay on me with her elbow. The only time that I felt some type of a benefit is when she did my neck and the only reason is because she could not elbow my neck while i was laying on my back so she had to use her hands. The second thing that was extremely annoying was that my service was booked for 7.15. I arrived at 7.15, I changed, they showed me where and what and went to the pool to wait for the therapist to pick me up that they had to call her to show up. Then we went to the room, we chatted for a second about what I am looking for and then we started the service. The earliest I could be starting at the best was 7.25 to 7.30 for an hour service. At 8.25 she goes, Oh my God! I worked 10 extra minutes on you! Wow, I did not realize it, 10 more minutes extra work!. I did not say anything. Then she kept going, how did I work 10 more minutes without realizing it! Wow, enjoy! Again I did not say anything as I am not going to argue or play with the minutes but that was so not true. If she decided to hold the hour service after we were late to begin, great and it is the right thing to do as I was her last client and for the price of the service, but there were no extra minutes in there so shhhhhhh. In closing... I would never go back.

My Shibui spa treatment was a dream come true. I received the Healing Birch massage as a gift and can't speak highly enough of my whole experience. I only wish I had arrived even earlier to enjoy my Japanese tea by the pool longer before my treatment. I had never had a full massage treatment before and was delighted by the attention I received and the relaxing results. Mary was my massage therapist and she was wonderful. Everything in the spa is clean, comforting, and luxurious. I have never felt so relaxed in my life and felt like I was glowing from the relaxed muscles and mind for days after my treatment. Makes a great gift for your loved ones or for yourself. The best way to survive a city like NYC!

This was amazing - wonderful massage by Kayo, in a beautiful space with lovely amenities and great service. Really loved the entire experience!

Great indoor pool and sauna. The bamboo scrub and message were amazing and definitely recommend the seasonal bath. Treat yourself

a little better deal than Mandarin Oriental I thought because you get to use their lovely pool. (no saltwater but good enough for me) but no view and the massive jacuzzi of Mandarin. extra points for their charming tatami rooms, ample supply of "boxed water is better", refreshing yuzu drink during ofuro (pre-soak), good quality yukata robe, deep stone tub, attentive/friendly service, the list goes on. and the massage was fantastic too. will be back!

this is defiantly my go to place for a massage i'm in love with massage, that I booked my next one on the spot i've had massages all over the world & i can hostly say this has been the best it was a 90 min with the Amazing "Anouk" i love how by entering the spa you instantly are transported to relaxing space away from the manhatten buzz the staf is great, rooms & locker area wonderful i also had a facial wich was less than average totally worth spending $280 for a 90 min massage with Anouk

Hand down the best spa experience thus far. Located in the quaint, trendy and exclusive Greenwich Hotel, the Shibui Spa is truly an oasis in this metropolis. Arrive early to enjoy a nice dip in the indoor pool, relax poolside enjoying a cup of tea and then head down for your treatment. HIGHLY RECOMMEND the Elemental Well-Being massage. Starting with a dry brush, followed by the most soothing, relaxing massage experience with the oil of your choosing. I selected Wood as my element and still feel rejuvenated a day later. Post treatment, enjoy a 10 minute steam shower, taking your time getting ready in the locker room. A great date spot for couples as well as the pool area is unisex!

This is my favorite spa. Prior to massage you can enjoy the indoor pool and relax with a cup of tea. Dennis usually does my massage and he is incredible. You will not be disappointed.

Shibui is the Greenwich Hotel's spa, open to hotel guests and visitors. My experience there was very inconsistent, and definitely not relaxing. The level of service for treatments was excellent, but several mishaps disappointed me. The hotel itself is gorgeously decorated as a wealthy, worldly gentleman's mansion, with wood accents, plush chairs, and lush greenery. Heading downstairs, I was transported from Manhattan to Japan. A beautiful space, however, can be meaningless without a good experience. We had several concerns by the end of our two hours at Shibui: the pool had signs from the health department announcing that it was closed for safety concerns, but employees assured us nothing was wrong other than a badly-lit corner of the pool and encouraged us to swim; I received the wrong bath, not the mint bath I had ordered after being given several options over the phone; my friend who was also getting a treatment was unable to enjoy the pool given a private yoga lesson occurring less than 10 feet away, which was shortly followed by two young children in snorkel gear running, screaming, and splashing water all over the floor for nearly half an hour. Needless to say, besides my wonderful massage, it was not relaxing at all. While the massage was the main reason I came to Shibui, being able to use the pool area was another perk (one that I used to justify spending this sort of money). We believe in letting businesses know how we feel before writing a negative review so as to give them an opportunity to respond. We mentioned to the manager the questionable safety of the pool, the incorrect bath, and the craziness of the pool area. She was initially very helpful, explaining the pool was in fact the hotel's only pool, so it was open to all its guests. It was also their only space for private yoga lessons, apparently. We hadn't been aware of this and just assumed the spa was its own little area, but mentioned that it might be useful to let non-hotel guests know when they book appointments. (I have stayed at and visited several hotels/resorts with separate spa areas that have managed the balance of hotel and spa perfectly.) The manager took our information and explained that an employee would be contacting us shortly to arrange another bath so we could experience Shibui again, hopefully on a better day. That communication never came, and it has now been two months. We followed up with the spa by email recently but never heard back. It seems that if you are not a guest at the Greenwich Hotel, you are more than welcome to drop $300 at the spa but you shouldn't necessarily expect to feel relaxed or revitalized. Perhaps if they prefer to cater to hotel guests, they should do so exclusively.

I had a facial and it was my first time ever having a facial without extractions, which was very odd. With that said, it was extremely relaxing and the facialist couldn't have been any nicer. However, I would recommend getting a massage and using the pool at this beautiful spa over getting a facial treatment.

I enjoyed my stay at the Greenwich Hotel last week. It was worth it. Shibui Spa Staff were attentive, attractive and professional. The Pool deck is Superb yet Quite Dangerously Slipperly. Luckily, a Lifeguard was present to Mop the floors. Overall, I was pleased and I reccommend all to grace their stay at the Greenwich Hotel or if your on the Cheaper Side.. Save up and check this place out for Any Special Occasion. I notice they have 3 Eyeglass wearing Lifeguards.. The Middle Eastern American looking one is quite Handsome.