Shelborne South Beach Hotel

My review is a few months late, hopefully the closure is due to the all the feedback they have received and are in the process of implementing changes for the better. I stayed here towards the end of 2023. It was a family vacation. Apart from the location and access to the beach, there was nothing else to praise about our hotel stay. The rooms were average, the room where father stayed in has the AC unit right next to the bed above his head and it made the loudest racket. The bathroom in the room was just a bit bigger than an aircraft washroom. Phone in the room wasn’t working, elevators kept breaking down and the washrooms in the pool area were filthy. I decided then I would never go back here.

First time staying at this hotel. Loved the location, the grounds were nice. The rooms were what you would expect in South Beach, small but not a big deal since we didn't spend much time there. We were excited to have a balcony, however, the lock on the balcony was broken and could not be locked which was a bit concerning (safety). Noise from construction of the hotel next door was somewhat annoying. The reason for the low rating was due to the staff service -- they were not friendly or welcoming. When we went to ask questions, they acted as if we were bothering them. However, I'll give the beach staff a shout out because they were very cheerful, inviting and happy to help. In general the vibe was off at this hotel. For the price, there are other 4-star hotels in the area that I'd prefer to stay where I've had better experiences.

I recently had the unfortunate opportunity to stay at a hotel that was meant to be the highlight of our trip, but it turned out to be a complete disappointment. My experience was marred by the hotel's refusal to return my holding deposit of $300 US, despite numerous attempts to contact them. First and foremost, it is important to note that it has been over a month since my stay, and I have made multiple calls and sent several emails requesting the return of my deposit. However, to my dismay, I have received no response from the hotel's customer service team. Instead, all I have received are empty promises that someone would contact me, which has never materialized. This lack of communication and disregard for my concerns has caused immense stress and frustration. It is extremely disappointing when a hotel, which is supposed to provide a luxurious experience, fails to fulfill its basic obligations. The fact that the hotel refuses to provide a valid reason for withholding my deposit only adds insult to injury. Customer service plays a pivotal role in the hospitality industry, and in this case, the hotel has demonstrated a severe lack of professionalism and courtesy. Their complete disregard for my repeated attempts to resolve this matter reflects poorly on their commitment to customer satisfaction. It is disheartening to have such a negative experience, especially when the expectation was to have a memorable and enjoyable stay. The hotel's failure to address my concerns and provide a reasonable explanation for withholding my deposit has left me with a bitter taste and a strong urge to caution others against choosing this establishment.

We rented a grand cabana through ResortPass for the day after disembarking a cruise and before going to the airport to fly home. We loved it! It was perfect for our group of 10 - spacious, clean, lots of seating, close to the pool, and with a private bathroom and large 2-head shower which was nice before getting on a plane. The food and drinks were delicious, but we were disappointed to learn that our fee didn’t get us a food and beverage credit as we had thought and that the credit only applies when you book through the hotel directly. There was no spending minimum though, which was nice. I didn’t venture down to the beach, but a couple from our group said it was beautiful and there was plenty of space to lay out without having to rent a chair and umbrella. You do have to walk around the long way back tho since without a key card you can’t get back through the gate. We would definitely do this again!

I liked Shelborne. Most of the people that worked there were very nice, except for a few people who worked at the front desk. The rooms looked good, but were smaller than their on-line pics represented. Not a lot of room to move around, especially for a couple. They have a couple of lounges, and a sizable pool, with cabanas for rent. The cabanas are $600.00 for the day, which is approximately 12 hours. There's a beach behind the hotel, which only hotel patrons can access. It's a decent beach, but only decent. The hotel is located within South Beach, Miami. Every business charges a %20 service fee, and the hotel is no different. Everything you could want can be found in South Beach, but the cost is high because the whole of South Beach is a tourist trap, and that's coming from folks who live in other parts of Florida, and avoid the area whenever possible.

We did a reservation for 4 days and they had given me a total price and on top I had to pay a $100 deposit (says on website). When I arrived, the asked me for a $300 deposit! Which I did not mind until I got back home and realized that they overcharged my card over $100!. Yeah I know it’s not much, but it’s not cool that a “luxury” hotel is doing this to their guests! I spent over $400 in their spa for 2 massages, bought a lot of food there and tipped the workers good. Yet they still overcharge my card. Never going back! Beautiful lobby, but outdated rooms for sure! Lobby doesn’t match the rooms at all, I’d rather stay in the lobby that my room. Too expensive for what they actually offer. (Room wise) Always waiting on valet parking to take my keys or give them to me. I believe they scratched the side of my car without telling me. Too bad I seen all of this when I got home. I would have loved to talk to the manager.

I stayed there in June of 2023 and had a wonderful experience! First the location is great, right on the path/beach. The décor for the lobby and hallways was excellent. Yes the room was a bit small but its an Art Deco style older hotel. The amenities were fantastic, in fact 2 others in my party who stayed at a more expensive hotel preferred our pool. Yes parking is expensive ($50) but that's Miami Beach. Overall especially for the price, I was extremely pleased! The buffet breakfast was good too.

On the positive side, the hotel itself is beautiful, the pool is nice and the beach is so close. However, the service was absolutely terrible! We literally had to beg housekeeping to clean our room or to get fresh towels the whole time we were there. They left cleaning supplies in our room when they finally did come. The pool closes at a ridiculous hour of 7pm, and then the place is just dead. There is rarely a pool attendant which means finding pool towels is almost impossible. There is no towels available for the beach accept for a few hours during the day. Staff were constantly promising things that they didn’t follow up on. Also, we requested an accessible shower, but the bench in the shower was completely unsafe. It was far too slippery for anyone with disabilities to safely use it. The chair needs to be made of something non-slip. Overall the hotel needs more employees and better management! This place is not recommended!

My review is a few months late, hopefully the closure is due to the all the feedback they have received and are in the process of implementing changes for the better. I stayed here towards the end of 2023. It was a family vacation. Apart from the location and access to the beach, there was nothing else to praise about our hotel stay. The rooms were average, the room where father stayed in has the AC unit right next to the bed above his head and it made the loudest racket. The bathroom in the room was just a bit bigger than an aircraft washroom. Phone in the room wasn’t working, elevators kept breaking down and the washrooms in the pool area were filthy. I decided then I would never go back here.

First time staying at this hotel. Loved the location, the grounds were nice. The rooms were what you would expect in South Beach, small but not a big deal since we didn't spend much time there. We were excited to have a balcony, however, the lock on the balcony was broken and could not be locked which was a bit concerning (safety). Noise from construction of the hotel next door was somewhat annoying. The reason for the low rating was due to the staff service -- they were not friendly or welcoming. When we went to ask questions, they acted as if we were bothering them. However, I'll give the beach staff a shout out because they were very cheerful, inviting and happy to help. In general the vibe was off at this hotel. For the price, there are other 4-star hotels in the area that I'd prefer to stay where I've had better experiences.

I recently had the unfortunate opportunity to stay at a hotel that was meant to be the highlight of our trip, but it turned out to be a complete disappointment. My experience was marred by the hotel's refusal to return my holding deposit of $300 US, despite numerous attempts to contact them. First and foremost, it is important to note that it has been over a month since my stay, and I have made multiple calls and sent several emails requesting the return of my deposit. However, to my dismay, I have received no response from the hotel's customer service team. Instead, all I have received are empty promises that someone would contact me, which has never materialized. This lack of communication and disregard for my concerns has caused immense stress and frustration. It is extremely disappointing when a hotel, which is supposed to provide a luxurious experience, fails to fulfill its basic obligations. The fact that the hotel refuses to provide a valid reason for withholding my deposit only adds insult to injury. Customer service plays a pivotal role in the hospitality industry, and in this case, the hotel has demonstrated a severe lack of professionalism and courtesy. Their complete disregard for my repeated attempts to resolve this matter reflects poorly on their commitment to customer satisfaction. It is disheartening to have such a negative experience, especially when the expectation was to have a memorable and enjoyable stay. The hotel's failure to address my concerns and provide a reasonable explanation for withholding my deposit has left me with a bitter taste and a strong urge to caution others against choosing this establishment.

We rented a grand cabana through ResortPass for the day after disembarking a cruise and before going to the airport to fly home. We loved it! It was perfect for our group of 10 - spacious, clean, lots of seating, close to the pool, and with a private bathroom and large 2-head shower which was nice before getting on a plane. The food and drinks were delicious, but we were disappointed to learn that our fee didn’t get us a food and beverage credit as we had thought and that the credit only applies when you book through the hotel directly. There was no spending minimum though, which was nice. I didn’t venture down to the beach, but a couple from our group said it was beautiful and there was plenty of space to lay out without having to rent a chair and umbrella. You do have to walk around the long way back tho since without a key card you can’t get back through the gate. We would definitely do this again!

I liked Shelborne. Most of the people that worked there were very nice, except for a few people who worked at the front desk. The rooms looked good, but were smaller than their on-line pics represented. Not a lot of room to move around, especially for a couple. They have a couple of lounges, and a sizable pool, with cabanas for rent. The cabanas are $600.00 for the day, which is approximately 12 hours. There's a beach behind the hotel, which only hotel patrons can access. It's a decent beach, but only decent. The hotel is located within South Beach, Miami. Every business charges a %20 service fee, and the hotel is no different. Everything you could want can be found in South Beach, but the cost is high because the whole of South Beach is a tourist trap, and that's coming from folks who live in other parts of Florida, and avoid the area whenever possible.

We did a reservation for 4 days and they had given me a total price and on top I had to pay a $100 deposit (says on website). When I arrived, the asked me for a $300 deposit! Which I did not mind until I got back home and realized that they overcharged my card over $100!. Yeah I know it’s not much, but it’s not cool that a “luxury” hotel is doing this to their guests! I spent over $400 in their spa for 2 massages, bought a lot of food there and tipped the workers good. Yet they still overcharge my card. Never going back! Beautiful lobby, but outdated rooms for sure! Lobby doesn’t match the rooms at all, I’d rather stay in the lobby that my room. Too expensive for what they actually offer. (Room wise) Always waiting on valet parking to take my keys or give them to me. I believe they scratched the side of my car without telling me. Too bad I seen all of this when I got home. I would have loved to talk to the manager.

I stayed there in June of 2023 and had a wonderful experience! First the location is great, right on the path/beach. The décor for the lobby and hallways was excellent. Yes the room was a bit small but its an Art Deco style older hotel. The amenities were fantastic, in fact 2 others in my party who stayed at a more expensive hotel preferred our pool. Yes parking is expensive ($50) but that's Miami Beach. Overall especially for the price, I was extremely pleased! The buffet breakfast was good too.

On the positive side, the hotel itself is beautiful, the pool is nice and the beach is so close. However, the service was absolutely terrible! We literally had to beg housekeeping to clean our room or to get fresh towels the whole time we were there. They left cleaning supplies in our room when they finally did come. The pool closes at a ridiculous hour of 7pm, and then the place is just dead. There is rarely a pool attendant which means finding pool towels is almost impossible. There is no towels available for the beach accept for a few hours during the day. Staff were constantly promising things that they didn’t follow up on. Also, we requested an accessible shower, but the bench in the shower was completely unsafe. It was far too slippery for anyone with disabilities to safely use it. The chair needs to be made of something non-slip. Overall the hotel needs more employees and better management! This place is not recommended!

Girls' night out, so we thought we would try Shelbournes to see what it was all about. It looks like a nice hotel with beach access. There are a few bars scattered around the premises with indoor and outdoor dining. There is a very nice pool out in the back also with nice landscaping. We ordered drinks only because we had already eaten at home. I had a Tito's with soda and lime. There was a DJ playing tunes and a good group of all ages outdoors. It was nice. If you are looking for luxury or trendy, then this is not for you. This is a nice, conservative hotel that needs upgrading. It is best for a more quiet crowd. There is something for everyone in Miami Beach. Parking is by valet or a spot on the street if you can find it. Close to South Beach.

5 star ambience, 4 star service, 4 star pricing/value. Very nicely renovated South Beach Art Deco hotel with some minor service hiccups and slightly overpriced for what it is... 5 star ambience: The interior and pool area are drop dead gorgeous, especially the pool area at night. Upstairs they've done the best they can with smallish rooms from a bygone era. The whole place looks and feels slick and minimalist. 4 star service: Check-in desk folks are friendly and helpful. The service hiccups were more with the physical plant: a) the wifi never seemed to work properly (to the point I signed on repeatedly to the signal from the Nautilus next door) and b) elevators were slow and seemed to be somewhat outdated mechanically. 4 star pricing/value: The rooms are roughly the equivalent of a nice Hilton but priced more like a Ritz Carlton. This is even accounting for the beach premium and the coolness of the Art Deco.

Pros: such a nice and awesome hotel. We enjoyed it and love the view... breathtaking There are various eateries on site although we didn't try it bc we wanted ceviche and Latin food since we don't have much in our area. They have nice little gym with decent free weights, elliptical, and one of those multi purpose Cons: pool closes really early 7:30, valet can take a really long time to fetch car (like 50 mins- so be on top of it)

Well, there were definite ups and downs with our time at The Shelborne and after a 4 night/5 day stay and desperately wanting to rate it higher I just can't based on some events/issues that occurred. Ups - the hotel location, access to the beach, common areas, cafe/bar and accommodating staff. It's a lovely hotel in the general/common areas and mostly everyone is super nice. The cafe is excellent and makes a great Cafe con Leche. The beach area is wonderful, and they set you up with chairs so you can relax and stare at the beautiful Atlantic. The bar makes a great drink, we loved the gal at the bar at night (I believe her name was Jasmine) who mixes up some great cocktails. We had a rental for most of our stay, and they charge $46 per day for valet/parking (in/out privilege's) and the staff is AWESOME and very attentive. Quite frankly the valet staff may be the top staff in this joint. They always went above and beyond, were incredibly welcoming and friendly... even with my initial sticker shock reaction to the daily charge. Okays, Some Ups and Downs - THE ROOM, we were in the townhouse suite 3. You get a ton of space but for the price we paid the suite was rundown and was hit/miss with standard provisions. It has a kitchen which includes some dishes but no paper towels/or any type products to support a kitchen. Blow dryer did not work and despite calling 3 separate times for almost 45 minutes for a working blow dryer (and the guy at the front desk acting like I was a nuisance) it took my husband calling down and demanding they get up there to get a working blow dryer. Oh, and the ironing board situation. Full on iron, with a baby table top iron? WTH? Our kitchen sink kept stopping up and maintenance came up on Christmas Eve said they would fix it (garbage disposal issue) but never did. We had a weird, small fridge -- not mini, but a medium size that did not fit much which was disappointing given the room advertises full kitchen, oh and we had a stove top but no oven (our family in TH 5 had an oven) so I think these rooms used to be time share? The bedrooms are comfortable and our sleep quality was very good -- but the rooms were not well decorated/appointed which seemed odd for the $ we paid. The shower upstairs had the shower head probably 7-8 feet up on the wall with a removable shower head, so good luck if you do not have any height to you, the handle was coming out of the wall along with the toilet paper holder... so the vibe of the room feeling broken down was disappointing. We loved the balconies overlooking the pool area, that was a big win, and I will say the living room area of the TH was nice and comfortable. We enjoyed our stay, but expected more and hope that the hotel management can get into those TH rooms and get them looking better/fix broken stuff. Kudos to most of your staff (the guy at the front desk needs to lose the tude) for being absolutely phenomenal!

Mold in the bathroom, no noise-proof windows, one elevator working during Miami music week. (SLS had free admittance to their pool parties and sound proof rooms, as well as 4 fully functioning elevators) The concierge staff is very nice but they truthfully cannot give you want you want. For the price point you should just go to SLS Or NOBU or even the surfcomber has discounted rooms that ARE SOUND PROOFED. The property is and out dated and over perfumed, the rooms will show the age the property has endured without updates.

Never have I experienced such terrible service from a front desk in my life. Bought a ton of clothes from Zara and housekeeping threw out the bag... any other hotel would've resolved this right away. The front desk had us on hold for 30 minutes till we had to walk down there and ask them what was going on. This absolutely was some of the worst service I've ever received in all my times staying in Miami. Not only is the front desk unavailable for the majority of the night, but the rooms are run down and my "partial ocean view" room is a view of the Raleigh hotel under construction (see photos) and it is a horrid sight to open the curtains to. Would've rather stayed at a different hotel knowing what I was getting myself into. Not worth the money at all a holiday inn would treat you better. Walls are also not sound proof - we were able to hear our neighbors almost too intimately several times and from the bathroom (see photos) you will here your right side neighbors as well!

We spent the day celebrating my Sister's birthday in a poolside cabana, and it was the best decision ever! A day filled with luxury, good food, constant music and pool time fun! The DJ was rocking, literally all day long. The cabana attendant was excellent, and the poolside shots from the bartender kept the party going!! The cabana had everything we needed including a bathroom, shower, shampoos and lotions, couch, tv, and two accompanying poolside lounge chairs! Experience of a lifetime! The food...EXCELLENT! We tried so many things and nothing was a miss! We will definitely include this experience each time we go to Miami!

Pros: - Location: close to the beach, restaurants and such - Pool and restaurant on site Cons: - Overpriced - Staff isn't friendly - "Resort Fee" is charged even though you don't take advantage of the pool - The food at the restaurant is meh.

I went again recently, and I enjoyed it more than my previous visit. They seem to have added some more decor to the outside garden area - all pink and very Miami. Old world class Miami style, reminiscent of the older days in Miami.

Shelborne South Beach in Miami Beach is a great place to stay in the middle of everything. I really like the views and the pool area. The staff here is very accommodating and makes sure that you have everything that you need for the best stay.

Nice lobby, but did not appreciate the valets attitude, so actually parked across the street. They have a fun restaurant in the back called 2 Korean Girls. It's a nice outdoor space.

The worst place I have ever stayed. I know some people can be dramatic on here but this place was disgusting. First off, they had a 3 hour delay for our check in and when we finally got into our townhouse suite you walk into a horrid cigarette smell in the room. We specifically chose a non-smoking room. We told management, they seem irritated and when I went to the front desk and I came back to the room, house keeping was spraying Lysol at the door. It's laughable. They offered a free breakfast and then left (without ever giving the breakfast coupon). Mad weird attitudes from all of the employees. Our room was a townhouse suite with a guaranteed view and supposed updated features. Walking in, it resembled nothing of the pictures. It looked like they gathered furniture from goodwill and said good enough! And they gave us the only townhouse suite WITHOUT a view. It was literally blocked off by plants. There was hair on the toilets and it was a crap job at cleaning overall. Holes in the sheets and bedding. And please do not expect a comfortable bed because you will not get that. Please do not stay here, there are many options that you can find for cheaper and nicer. They blatantly misrepresent and falsely advertise their rooms. It's a scam.

Terrible customer service. We booked a month in advance of our scheduled trip to Miami. We received an email about two weeks before arrival to inform us that they are now 'under renovations' and that they were canceling our room without penalties!!! Really? How would we be penalized when they were the ones canceling and don't you know your renovation schedule a few months in advance. They suggested we contact the neighboring hotel to negotiate a rate and gave us an email. When I contacted the hotel next door...not response at all. Now, in the 11th hour I have to find a new hotel and rates not surprisingly have gone way up. Thanks for the Customer Service Shelbourne Hotel and leaving us totally hanging!

Home away from Home, Literally. The pool and the ocean in my backyard stayed for two weeks straight, Christmas through the New Year! Ask for the consummate professionals, Armando, Ibrahim, Danny & Delissa

They are terrible. The first room had a nosey air condition, the second room was outdated. Their customer service sucks, I'm overall displeased. It was a waste of money.

"Full ocean view". Receptionist checked me in and that's it. Didn't try to make me feel welcome, didn't give any details about my stay, I don't even think he said welcome. Next, the room is an utter disappointment. Stay literally anywhere else. The room decor was crap, the view was subpar, it was just a straight up disappointment. It is a bed and a bathroom. Waste of money and ruined my vacation. Still in disbelief at how we paid full price for this room ** forgot to add because my mom is furious too: Bathroom door couldn't close, THERE WAS NO FULL LENGTH MIRROR. I hated it here. Stay at Kimpton Hotel or National because those people actually care about your stay

HORRIFIC. worst hotel Ive ever experienced. really unfortunate because we were there for such a special occasion. Came into the room after waiting 5 hours for it to be cleaned, and were greeted by ants all over the countertops, dead cockroach in the middle of the room, and bugs in the bed. (IT WAS NOT BEING CLEANED, so why were we waiting 5 hours) THE STAFF (IBRAHAM, manager, ANDREA, staff) WERE BOTH CONDESCENDING AND RUDE, and did not care to mend things. I wouldn't stay here again if my life depended on it. this hotel is suspect, sketch, and should not be in business.

Does anyone even answer that phone ? I've been trying to reach the hotel for 3 days and no answer

Ahmed the front door staff is trash not only was he disrespectful and rude and not helpful in anyway shape or form. He challenged me to call his manager and to report him because he's untouchable or so He says. I would never stay at this hotel again and HE is the number one reason why! I would expect so much more from the five star hotel like this that I used to enjoy coming to, but I will never stay out again!!!

Reserved a poolside cabana to celebrate my birthday with my friends. It was awesome! The hotel is beautifully decorated. The reservation was from 10am - 6pm. We arrived around noon. The cabana has both inside and outside space along with a private bathroom with a shower. There was even a TV, but we didn't even turn it on. The reservation also included two lounge chairs. There is also an option to reserve a double cabana which has a table and four chairs in the center outside area. Our server, Claudia, was great. She was there for all of our needs. We ordered lots food and drinks. She brought water in an ice bucket and cups. The DJ was great as well. He played a great mix of music to keep the crowd hyped. The food was delicious and the drinks were on point. This was a great way to celebrate my birthday! Definitely would return.

Disappointed in the room quality. I have stayed here before and the rooms were much nicer beforehand. I understand that covid is still happening but it seems like they let themselves go. There is a constant weird smell in the elevator, hallways, and rooms. Plus for how much we paid for the room the TV did not work and the phone was broken so we could not call the front desk. Using our cellphone to call the hotel they were dismissive of our issue and transferred the line to a call that never went through. Finally we went downstairs and the person working at the counter said they would send someone up to fix it, almost an hour later no one arrived. Poor customer service on their part, I would recommend choosing another hotel.

First, the positives: Room was clean. Bed was comfy. Staff was amazing. Food was delicious. Location to the beach was perfect. Lobby and bar area was gorgeous. Now the negatives: For the price I paid room looked more like a motel. The bathroom was so small only 1 person could fit at a time and there was no counter space, no towel racks, and nothing inside the shower to hold soap, shampoo, etc. No hair dryer. No full length mirror. Refrigerator was cool not cold. We even thought it was broken and had someone come up to check and was told that's just the way it works. Expensive room which would have been fine if we got what we expected. Not to mention $45 for parking and $100 to check in early even though the room was ready.

This pains me to write, mainly because I've been to the Shelborne 3 times. The first two with my fiancé, were great. It has its flaws but we always had a great time. Unfortunately- I took some girlfriends to Miami with me for a weekend and we had much less of a positive experience. I will say - the pool and service at said pool are great, same for the beach. We did see 2 cockroaches on the beach climbing up a different beach chair, which was spooky, but its a damp climate so it is what is. Room service and cleaning staff also great and very attentive for the record - nothing but appreciation for them! When we arrived, we were there 2 hours prior to check in. The front desk woman asked if we would pay $100 to check in early, we were going to decline (might as well Stowe our luggage and go to lunch, no need to blow $100 for no reason) but she stopped us in our tracks. She said if we wrote positive reviews on Trip advisor she'd let us check in early for free. I thought that was... odd. That's never happened to me at The Shelborne before and I was surprised. But since I've had positive experiences in the past, I did it. Within the first few hours of the being at the hotel- We decided to change and go to the beach. We were literally changing and a random man came into our room. He was unhappy, upset, mumbling incoherent things to himself. It was a Shelborne employee, we saw on his shirt, that's how he got into the room. We immediately told him to leave, at least until we changed, he did not. The more we told this man no the further into the room he walked. We were stunned. And extremely confused. He's honestly lucky I realized he was an employee bc I would've pepper sprayed him. He was pissed saying "wow I can't believe you - I cannot believe it. This is ridiculous move out of my way" we had no idea wtf was happening. Apparently, the folks prior to us had broken the closet door and a rung on the curtain for the window. He was apparently coming to inspect the room, according to the front desk later on. He apologized once he realized we had just checked in and weren't the ppl who had "broken" the curtain. But still did not leave. It took 5 minutes to get him out of the room. It was honestly bullshit. We told the same front desk clerk what happened and she said the building needed to inspect our room - barely any apology. We felt violated and uncomfortable with the whole situation and they didn't seem to give a damn. It was so jarring and honestly a joke. The fact that a manager was inspecting a room - that was already checked into, a little sus. But to continually walk into a room of changing women who are saying GTFO and talking down to us - what was that ???? Even if we were the guests who damaged the room, this still would be insanely inappropriate. I wish we could've left. We couldn't find another hotel last minute so we stayed the weekend, we spent most of our time out on the town or at the pool/beach, so it is what it is. But because of that whole situation - we can confidently say none of us will return to the Shelborne. It's a pitty, pre covid I absolutely loved this place. So disappointed on how we were treated and the lack of care or concern for safety for a group of young women. Go elsewhere.

Giving them a 2 because at least the lobby area is pretty. Pool was nice at least they served you by brining you towels. You only get beach chairs & towels no umbrella, that's an extra $42 because paying for the resort fees isn't enough. Upon checking in, the guy at the front didn't explain where anything is.. nothing about the services they provide. Just pointed to the elevator where I can go to my room.. Their rooms are gross! Hallways need to be clean, in the 4 days I stayed there I don't think they were vacuumed. Rooms need a major remodel. Rooms look nothing like their pictures. Honestly would never come back. I've staying at a best western that was more updated & clean. Location isn't too bad though.. walking distance of restaurants & coffee shops.

Definitely not a '4-star hotel.' It really was lacking, especially in the cleanliness factor. The shower was falling apart and had scum staines on the bottom portion of the glass doors, there were stains all over the carpet, the vents were completely dust covered, the air conditioning was broken, and one closet door was missing. Very disappointed for the price we paid. The pool was nice and the staff was friendly, but overworked. They need more more people working.

THE ROOM Nasty nasty nasty!! We reserve a 1 King Bed but they gives us a double.. We had to enjoy our honeymoon night in Miami in2 beds The room was garbage everywhere.. We open the door and right the way in front of us the floor was with screws, used cups, dirty.. we paid $500 only for 1 night and that room will never get our money again! Just because we had the ocean view doesn't worth the $500. They need to paint the walls, very nasty The bathroom so so small.. you barely can use the toilet, no 2 people in the shower in the same time.. this "luxury" only home :) No balcony, just a small window that you can open and enjoy the view. THE LOBBY -very clean and nice! -restaurant and library very beautiful! -bar very beautiful -breakfast It's sad cuz just because these hotel rooms they lose so many clients..! Hopefully this com will help you guys to improve the hotel! The last part with the booking was another story Booking.com doesn't work at the moment we tried to reserve so we go on Expedia. It looks like we end up reserve the same room 2 times. So we called booking.com and they sent us to the hotel, the hotel prove that they don't charged us at all. Now we are just going back and forth to recover the money.. another thing they have to work on You guys will be part of our memories in this beautiful honeymoon!

Our family trip to Miami with our 8 month old was made amazing and memorable by the incredible team at the Shelborne. After searching hundreds of beachfront hotels along the Miami Beach, we selected the Shelborne for its beach access, ocean view rooms, and proximity to everything we wanted to do around town, including dining at our favorite restaurants. Part of our trip was a work trip, so the pool manager arranged for a cabana rental at the pool where he and his staff were attentive and made the day smooth. Even when a difficult situation arose the staff handled it with poise. This really made an impression on us, and though we don't know his name we are grateful for the leadership of the pool manager and his staff. Special shout outs are due to: Leidy at the front desk who went the extra mile day after day and always, always was in good spirits. She is the best at finding solutions and will do it with a smile. So impressed by Leidy! Bradley at the hotel's beachfront who coordinated our beach bed rentals all week and made sure everything was set up and that we were tended to, which was especially helpful and important as an 8 month old can be tricky to handle at the beach all day. Thank you Bradley! Jeff was our server all week at the beach, and we noticed that he ran a million times back and forth from the hotel kitchen to our beach bed and somehow always managed to have a big smile on his face and a great menu recommendation (try the skirt steak with truffle fries!). You are amazing Jeff! Both my husband and myself enjoyed massages by Vivian at the spa. Vivian is very skilled and I would certainly return for another booking with her! The bartenders were all phenomenal. From the coconut mojito to the pitcher of froze, we loved every tasty sip. Both the pool and beach areas were clean and well tended to. All if this staff served us all week AND on Christmas Day, making us feel it was their pleasure to do so, and on a day when most would love to be with their families this team went above and beyond to bless ours. So thank you Shelborne Team! We will be back!

Amazing drinks ! Severs were very kind , best impossible burger ever ! Also I taked a strawberry daiquiri was great ! I recommend shelborne for sure !

What a disappointment... we actually upgraded from a regular room and it is deplorable... it's a college dorm room decorated in early 70s busted furniture. DONT come here... we had NO other option .. it's the worst hotel I've ever been in Florida. The front desk is just as useful as a kite in a hurricane. This place is a complete scam and if you have a choice , go somewhere else. They charge you 3 times the amount to park over an Uber, the room is tolerable at best, and I've had better showers in prison... literally you can't move in this closet piss box... No cups , glasses , coffee or even an option to get one after 8:00, but if you want a drink with crowded clubbers you might like this place. This place goes down as the worst place I have stayed since Howard Johnsons.

We were really excitied about this hotel from photos, but it was not a great stay - no microwave in room or anywhere in hotel to heat up leftover food - shower in room was really tiny, and water gets everywhere as there is only a curtain and no door - had to call the front desk a few times to have the room cleaned (finally came around 6pm when we were in the room and they wouldn't wait for us to leave to clean so very uncomfortable) - food at pool side restaurant was really small portions and over priced - seats on beach don't come with an umbrella - location says south beach but it is very far away from everything in south beach

I'll start by saying that there is an undercurrent of ethnic bias with some of the staff's treatment of minorities. Hence the rating...So something to be aware of. Started with a little hiccup since Expedia botched our reservation, but Delisa eventually made our stay memorable. The hotel decor is tasteful and classy, the pool scene was lively, the beach is a 5min walk away & the drinks were strong. We had the King suite with an ocean view, which came with beach chairs. Though we did have to pay $22 for the umbrellas. The location is a 1/2 mile from Ocean drive, which is ideal if you want to be near the scene but not necessarily in it. A good pick for relaxation.

No rating. The worst place I have ever stayed in my life. Noisy. Trashy. No sun dries. Tips are automatically added no matter if you like the service or not. You can hear everything in every room around you. Awful place give it a negative 20

Do yourself a favor, and stay at a different hotel. Came here for my anniversary and my experience was extremely unpleasant. We did not know resort fees & hotel stay included exclusive access for cleaning ladies to use our belongings. To further get into this topic, we walked into our room to find the cleaning lady using my expensive hair equipment to get herself ready? Mind you, the room was not cleaned and she was on the phone. The cleaning lady also told us we couldn't be in our room at the time (LOL). This incident was reported to the staff of the hotel and it took hours- days- to get a proper response. The front desk was extremely rude and denied us (paying guests) to speak to the manager. Probably made about 8 trips, or even more, to the front desk to get an update and received the same unacceptable response every time. Once the manager finally got back to us, on our last full day, the manager expressed that she has never experienced this before and all they could offer was a "one day resort fee refund & "late checkout", which we were locked out of our room for. We expressed our concerns of wanting a room upgrade and our resort fees to be cancelled for our stay as we were not trusting the staff with our belongings. The front desk denied the room upgrade as they do not offer upgrades on "weekends" and denied resort fees to be cancelled for all days. Shitty stay, shitty experience. Spend your money elsewhere unless you're okay with a vacation full of anxiety and worries.

This hotel is very old and musty. I paid for a room with a city view. There were no rooms available so they upgraded ne to a SO CALLED JR. SUITE. What a joke!!!! It was the size of a regular room with a bunch of bushes on the patio. So guess what????? No view!!! We had to keep begging for towels and the front office does not answer the phones. Additionally, there were no ice machines or microwaves in the hotel. We had go to the front desk for ice and could not warm up food. Our room was not cleaned until we said something. There were iguanas 8n the pool area just roaming around. The only positive about this place was the beach access. DO NOT STAY HERE! YOU WILL BE DISAPPOINTED!!!

Don't stay here. I've stayed at places all over the world, and this place is the worst! It's a very old building that they've tried to market as renovated. It's not. The elevators feel like they're going to break down - and they did a few times - and the service people clog them up so you have to wait and wait and wait. The rooms are small with very few pieces of furniture. No bureaus for your clothes and the air conditioner vent, in the closet, drips water on your hanging clothes. The bathroom is a small renovated closet with glass doors on the shower that feel like they're going to fall off every time you move them. Housekeeping is horrible. They don't show up! We were here for 3 nights and not once did they freshen up our room. We had to go to the front desk everyday and report that our room wasn't cleaned and needed towels. When they showed up, with an attitude, they kicked us out so they could clean. They also shut the air conditioning off during the day, and act surprised when you tell them it's not working in your room. Stay somewhere else!

Short version: best hotel in the area for your money. We had the pleasure of staying in one of the townhouses. Double balcony, two bedrooms, full kitchen. View overlooking their pool. Full shower room, with overhead rain shower head. This hotel offers bottle service in the beach, under an umbrella or day bed (some upcharge may apply for that) bottle service was reasonably priced for the location. Beach access is right out back of the hotel. Restaurant and high class bar on property. Staff is friendly and accommodating. Highly, highly recommend

This hotel is literally falling apart. And I'm baffled by how it's ranked as a 4-4.5 star hotel. First, when I arrived to check in, there was no one at both the reception and concierge desk. It was 9pm and I was extremely tired and just wanted to get to bed. I was also hungry so wanted to order room service ASAP. Finally, after 10 minutes a lady showed up and checked me in. She said they'd authorize $100 security deposit on my credit card. But a minute later, I got a text from my bank saying they authorized $401 on my card. Wtf! I had asked her what time room service ends. Hotel Tonight, where I booked the reservation notes room service is 24/7. She said it ended at 10pm but when I get to my room I can order. So I get to my room. It's a double bed. Hotel Tonight does indeed leave the choice of room up to the hotel, but I was really disappointed. I called front desk to ask if we can be moved to a room with queen or king bed and he said they're all booked up for the night and I'd have to check in at 7am to ask again. Then, I call room service. Called 5 times and no one picked up. Ugh. I ended up ordering dinner through Grubhub. This hotel feels and looks like a 3 star hotel. When I arrived in the room, I noticed lint on the floor of the bathroom. The carpet doesn't look super clean. The sheets had a faint blood stain on them and they weren't neatly tucked into the mattress. And then the headboard looks shoddy. Plus the cabinet in the bathroom had a lot of chips. Also no hair dryer in sight! Oh, and beware of the free water bottles they give you and make sure the caps are sealed!!! The only good thing about this hotel is the direct beach access and private beach club.

This hotel is a very serious problem based on the reviews on multiple websites and google reviews. Wondering what committee in Miami I should call to get this place shut down due to unethical practices regarding people's money, bookings, vehicles in the valet, and just downright rude rude rude behavior. They are scamming people DAILY. Please - this is more than just a personal axe to grind, do not stay here. My personal story is that they "lost" my car at the valet for several hours, claiming that they had no vehicle like mine (audi q5) in the system at all, or any Audis. They literally stood there and said "sorry, we dont have your car" and then looked passed me to help the next guest. Excuse me what??? I saw it parked out front when I returned the evening before in fact. They literally DID NOT EVEN CARE, so I went to speak with the front desk manager who cared a little more and suggested that we look at security footage. After about an hour and a half, they found my keys that were originally nowhere to be found and not hanging at the valet key stand (I checked). They would not tell me where they "found" them, they would not tell me why they didnt check the garage to see if my car was in there - they completely tried to gaslight me into thinking it was my fault. They were BEYOND RUDE, and even forced me to pay the 65$ valet charge AFTER THEY LOST MY CARE FOR HOURS and had me thinking it had been stolen from the valet. They were literally bullying me, and I am convinced they were planning to steal it or stole parts from it. Still need to get it checked.

Ivan A. The reason we stayed at the hotel. He made check in so easy. Super friendly and awesome recommendations.

Great Art Deco Hotel with nicely decorated renovated rooms. The Staff from front desk, coffee bar, to valets, to the bar, cabana area are all very nice and friendly. Be polite and treat them right and you will get your rewards with extra service. Nice beach with umbrella, food service, and towel and comfy mat lounger chairs. Beautiful South American "hot" girls delighted the boys from New York. Great party time! Love Jorge and Aric/Eric who set up the umbrellas and chairs down on the beach - not only are they great at it but are lots of fun to talk to.

Without hesitation I can say this was the worst hotel experience I have had and I travel quite a bit. First upon arriving, I pulled into the valet. I sell cars and I had just picked up a Range Rover that had a temporary moving permit from Nevada (this is a completely legal permit used to transport vehicles across state lines, it's basically a temporary tag that goes on the front windshield instead of the back). The valet starts losing his mind yelling waving his hands around telling me that he can't park the car without a tag. I told him to calm down and asked to speak to a supervisor. He gets on the phone and starts yelling into the phone at some guy who is supposedly his manager "this girl is here trying to park a car with no tags. I told her I can't park in a car with no tags. I can't park a car with no tags right?" Says nothing about the temporary moving permit and will not allow me to speak to his manager. At this point it's clear that he is not trying to help me, he's actually going out of his way to make things more difficult for me. I just want to check in to the room that I pre-paid. I'm tired, frustrated and I have an hour before I'm supposed to be at dinner. I tell him I want to speak to the manager at the hotel and he tells me there isn't one. At that moment a woman (delisa) walks out the front door and down the driveway. He chases her down the driveway and proceeds to continue to berate me to her, complaining about me right in front of my face. Still not trying to help me. I'm trying to explain to her that I just want to park the car trying to show her the permit that I have. I still am blown away that if I had been pulled over the police would accept a moving permit but for some reason the valet was still running around yelling and complaining about it. I walked over to where This man was still reiterating his adamant stance on not helping me. At this point Delisa starts yelling at me... I'm a grown woman and now I have two people from this hotel that is supposed to be 4.5 stars yelling at me in the driveway. She's now yelling in my face that "he decided he's not going to park your car and you need to just respect that and go". Go?? I was under the impression I was sleeping here tonight but now the manager is telling me to leave. At no point through this entire interaction did either of the employees offer any kind of solution, alternative parking situation or try to help me in any way. At this point because of the inability of either of these people to communicate or help me find a solution, I'm running extremely late and don't have time to find another hotel. I had to find parking on the street for a few hours until I could figure something else out. I rush to check in and get up to the room. I did select this hotel because it was a 4.5 star hotel. I don't know who gave this hotel 4.5 stars but it definitely wasn't Forbes. The floor in the hallway was crusty and dirty. We got into the room and the carpet was stained, the room smelled like mildew, the door had paint marks on it and there was no minibar, just a broken fridge. In any other situation I would have turned around walked out and found a room elsewhere immediately but now I have to be out the door within 40 minutes for my dinner meeting that I can't be late for. The room was disgusting. The service was atrocious and hostile. I can't tell you about the rest of the property because I could not run out of that place fast enough in the morning. Based on my experience with the room and the staff this place is at best a two star hotel.

My boyfriend and I stayed at the Shelborne for three nights and really enjoyed our stay. I wasn't sure how our stay would turn out as yelp didn't provide glowing reviews but I'm glad we stuck with Shelborne in the end. Pros: +great perks! Beach access was wonderful. They provide two beach chairs and towels for each room and offer more for additional costs. The staff at the beach were friendly and nice. Pool was a nice alternative if you got tired of the sand. I enjoyed that they had roaming bar service at each place. +location: just where mid-beach ends and meets South Beach. Not too crazy or wild. Definitely walkable to many restaurants and shops. There's lots of places to rent bikes if you'd like to ride down to south beach which I did. Additional bonus that Shelborne includes one bike rental for up to two hours in your stay. +There are robes and slippers in rooms- living luxuriously during vacation is a nice bonus :) Semi-Cons (more hit or miss) -Staff: our check-in experience with Jay was good however everyone else at the desk or concierge counter was less than friendly. Jay really was the only friendly face we saw during our stay. -Views: our room view was good but a bit misleading. We were told we were getting a "full ocean view" room, however it didn't really look like a full ocean view as it was on a lower level and there were palms in the way. We mostly got a view of the pool and partial ocean. We were still happy with it but do wished we were on a higher floor. -Elevators: working fine during most of the trip however there were a few times we had issues where it seemed like the elevator was possessed (floor level missing and reappearing randomly) -key access strangely stops working / they chain lock the side and back entry points after 7pm. Not sure why a chain lock is needed but it was really annoying to have to walk around if we wanted to do a beach stroll. -Gym: not as great as they say. Limited options for machines and one elliptical wasn't working. Overall, I enjoyed my stay and loved the amenities and perks that come with the Shelborne Resort. Our room, linens and bed were always clean and no issues with bugs or pests. I saw that someone mentioned finding a bed bug in their room and we had no issues--believe me, I checked.

Uhhh...definitely not what I expected ... very outdated .. except the bathroom .. luckily we got a deal on Hotwire but definitely not worth the pricing.. maybe for the location... carpet seem old... elevators paint peeling and it's brown.. ugh .. old furniture like it's been here since it was built .. definitely not a 4 star as Hotwire portrayed

Bottom line: We had a great rate to stay here but even with that we would not stay here again without hearing about improvements. There are many hotels on South Beach so we would try a different one in the future. Let me start with the good: - Rate: we got 200 for a king bed with a full ocean view, breakfast included - can't really beat that for a beach front property - That view was stunning! - beautiful, retro, fun lobby and breakfast area - there is a wonderful older Indian man who provides the kindest service at breakfast - fantastic cocktails - and especially pina coladas on the beach! Now the not-so-good: - jack hammering construction above us that we complained about multiple times and were not forewarned about - our bathroom door handle just fell off into my hand and it took 3 days for them to fix it after we had asked multiple times - bathroom so small that I elbowed my partner at least a couple of times - Bathroom was so poorly designed that the sink sprays out water weirdly and gets the area wet around the sink - the beach staff wow- they never have enough towels and have terrible service (except the waiter - the waiter is awesome) - I mean the beach staff in charge of chairs, towels, umbrellas - umbrellas are $22 per day - we went down the street to CVS and bought one for $40 with Uv protection - well worth it for our weeklong stay in Miami Beach They did refund us some of our money because of the jackhammering and I do appreciate that, but they need to improve their service more. I know remodeling bathrooms is harder, so I think other aspects could improve more quickly first.

This hotel has gone downhill. Complete trash of a spot.... room was disgusting upon arrival. Hair all over the bathroom. Pubic hair on the toilet. Half drunken water bottle left on the table by the maid. I felt dirty by simply just being in the room. Management needs to step it up and stay on top of their maids and the entire establishment while we're at it. This hotel has potential to be beautiful but all the details that make a hotel nice have been overlooked. Room service wasn't answering all night even though I called down at 9-9:30 pm and they were technically open. Also impossible to get through to any staff if you try to call in advance to discuss anything. Tried to call in advance about packages being delivered and absolutely no one would answer the phone. GET IT TOGETHER. This place is becoming a dump. Where is the management. What's wrong with the owners? Ughhhh.

What you see online is not what you get. Stayed this passed weekend for 2 days Saturday and Sunday Nov 5-6 2022. It was the worst stay ever. The room looked like a project apartment in NY. The bathroom had paint coming off. The doors were coming off. The bathroom shower was dirty. My husband and I were in room 801. Staff was not helpful. We tried to switch our room and they said they couldn't change us. Hotel staff was never around and found the front desk empty for most of the time. Horrible!! Don't recommend it to anyone.

Where do I begin? This place is awesome if you're looking for a terrific view, prime location and amazing customer service from most. Ibrahim at check in is the man! I booked online and he then advised me to consider a balcony corner room for a slightly higher rate and that I wouldn't be disappointed...I wasn't! It was the best decision. The room is slightly on the small side but for one person or 2 whom are just looking for a place to crash and shower at, you're good. Wish the bathroom were slightly bigger though. But the balcony view helps you forget all of that. B-Nice! The bartender is amazing and I want to take it a step further and say he's actually a mixologist. You don't expect such amazing cocktails at a hotel bar that's not a 5 star but thus place has them and he is to thank for this. Again, the location is perfect. Walking distance to a lot of cool stuff, Lincoln Road, the beach, great restaurants, etc. The gym could be bigger and better located with a view ideally of the beach but it is what it is. The pool is sweet, it gets deep quick but I love that. They have to do something with the smaller pool, think it was a jacuzzi, not sure. It's not functional at the moment. Anyway, overall, amazing. Love the ambiance and location and music and the staff!

We were initially a little apprehensive prior to coming to hotel due to multiple bad reviews on internet. However, what we experienced was very pleasant; staying at Shelborne made our vacation stellar! First of all, the desk agents are very nice and hardworking. I understand due to influx of many hotel guests sometimes things get stressful and busy. They gave us a room with partial ocean view and it was beautiful. The room was very spacious and clean. The bathroom has two sinks which was very convenient. Plenty of outlets at bedside and near desk. Bedding was clean and well made. Wish they had a mini fridge but it's okay. We did find red manicure stain on bed sheet so didn't use the sheet. We did not receive room cleaning so cannot speak to it. The shower did not have hot water (only lukewarm) but it wasn't uncomfortable. The ac worked very well and actually we turned it off because it got too cold. The elevator worked fast and there were two operating when we stayed there. At busy hours the wait was there but nothing too stressful. Everyone adhered by the mask rule and they were polite. We didn't go in the pool but saw plenty of people do. The chairs were a little dirty and had stains .. there were no beach towels. The hot tub wasn't that hot. The poolside bar had nice pina colada albeit a little expensive. The best thing was the trail that leads to private beach area in the back. We ran on the boardwalk and it was very nice ! The fitness room is small but there's less ppl early in the morning to get quick workout in. On the day of checkout, we asked for the final receipt and found some errors that resulted in overcharge. We asked to remove them and got our refund, so no problem there. $100/night incidental fees apply. (Temporary deposit) Overall, I would stay here again, it was wonderful vacation at great location to the beach and plenty of places within walking distance.

Beautiful hotel when you walk in. The rooms are old and outdated. It had leaks in the ceiling that dried out and no one painted over them. The hotel was NOT WORTH the 1350 that was paid for 2 days.