Shake Shack Salt River

I stopped at this location on a Tuesday night at 6:30. I opted for the drive thru. I was only the 4th car in line after I ordered yet we did not move an inch in almost 20 minutes. When I got up to the window, the employee was mostly absent from my view. They were not that busy as the dining room was mostly empty. I’m not sure if it was a staffing issue or the employees just didn’t care. No apology was given for the extensive wait once I did get my food. As I drove off I reached in the bag and noticed that my burger was ice cold. The fries were not much better. I’ve eaten at this location twice before and never had a problem but this time the food was almost inedible. The patties were extremely over cooked, almost burnt. The tomatoes were smashed and an insulting speck of lettuce. See the photos I included. I called the restaurant and left a message for a manager to call me back within 24 hours but I never received a call. This location clearly doesn’t take service or their customers seriously. I won’t be going back.

I love shake shack especially this location. BUT I ordered this today a lettuce wrapped burger and the lettuce had a dead spider. 😭😭 if I didn’t check my lettuce I would’ve eaten it. Please see food attached. Now I’m sad, I love this protein meal.

We continue to be blown away by how kind and helpful they are at this location. There is always someone walking around to check on how things are going, offering to get refills or additional sauces. Today someone offered coloring for my kids while we waited. This is a bit out of the way from where we live but I’d choose this location over others for the awesome service, cleanliness and consistent food.

Pricey! $20 for lunch!! That's for their basic burger, order of fries and a vanilla milk shake. Food was good (not great), nice clean modern restaurant, but service is not great. No one at the counter, so I had to order from a computer kiosk. Lots of places do this now, but I don't like it. Not friendly and always takes a lot of time to work through all the menus. Also, the kiosk defaults to a 10% tip (which is optional). Another annoyance on top of no counter help.

Shroom burger ( Mushroom) is so yummy. Black truffle fries are delicious. Not crowded when visited. Located at beautiful location and ambience is upscale and very impressive and kept it very clean. Outdoor seating and parking space are very impressive.

First time visit...burger served alot like in and out (paper half wrap) which immediately brought comparison to mind.Size would be comparable to a double at in and out...taste similar...fries not as good...price about 50% higher than in and out...try it out and see ifvyou agree or disagree

Stopped by this place expecting something special after the drive-thru cashier described it as a "high-end" burger spot. At $3.99 for a 24oz soda and nearly $20 for a burger and fries, I was anticipating top-tier quality. Unfortunately, the food was just decent—nothing bad, but nothing exceptional either. The burger lacked any standout flavor or presentation to justify the steep price. If you're paying premium prices, you should get a premium experience, and this place just doesn't deliver. Not worth the hype or the cost.

Kiosk works so well. Many people using it but service is quick and efficient. Behind the counter staff helpful and very friendly. Fries were hot and tasty. Crisp on the outside tender and delicious on the inside. Burger was excellent. We had one burger and shared. Special shake shack sauce on the side for dipping.

First time at a Shake Shack. Wish I could tell you about the food but . . . I NEVER got my order! Waited 25 minutes in the drive thru after placing my order ( couldn't leave - I was blocked in the line). When I finally pulled up to the window. . .they'd lost my order. "Your food is ready but we don't know what you ordered". Whaattt?? "Hand me my burger and shake if it's ready - we can't do that because we don't know what you ordered" I just drove off. 30 minutes and nothing Won't ever go back.

The customer service was on point! The server was so nice and helpful and made sure we had everything we needed and wanted. For a fast food place, you woulda thought we were at a restaurant, like you know, state 48 or something. Really, the service was great. The food was good. "The food here is smack" as my sons would say. We stopped by on Monday around 5ish after doing some go cart racing as we were still celebrating Father's Day! The food was delicious. Made well and burgers looked great. I had the chicken nuggets w/fries and a lemonade. It was good. The breading kinda kept coming off but overall, it was good. My sons and hubby had burgers with avocado and some type of pickled peppers and nuggets. They have huge appetites. That was super tasty (the pickled peppers). It was pretty busy inside. It was clean and the self help area was kept well stocked with all your choices of sauces and ketchup. They had two TV's so you can check out the games if you like. We need this place in Surprise!

It's here! My favorite burger joint is finally open. What is great about this location is the availability of a drive thru. The burger is freshly ground beef and served on a non-GMO potato bun. 100% all-natural cage-free chicken. No hormones and no antibiotics ever. More healthy choices? Sad to say alcohol is not yet available at this location and neither is the plant based milk shake. The staff here is super friendly and helpful. You can order thru the counter but there are self order stations available which makes it quicker to get your food! It's busy here but the decor is nice and modern and there is patio seating. Driving out of the shopping center is a challenge if you're making a left turn so please don't! 90th Street is very busy with cars coming all the time from both directions. Hope a traffic light will be installed soon...

First time visit and it was pretty good as far as burger places go. You place your own order on one of the many kiosks, take a number for your table and find a spot. They bring your food to you and come around to see if you'd like more tea which was a nice touch. Burgers are thin and delicious. Fries were just okay. Grandkids loved their shakes!

Absolutely unbelievable with my first experience won't be returning any time soon. Especially with the long wait of 20 plus minutes just to receive the wrong order. Food undercooked and tried calling very disappointed my son took a bite out of this burger as well thanks for messing up our first experience at this establishment. Also waiting in the drive thru and they gave me the wrong order at first and only to have our food come out so late and not done.

Shake shack one of my Favs for Grub but working in Healthcare TIME is everything and that includes lunch hour. The Mass confusion with self checkouts with patrons in front of Us and Us as well with Table numbers and NO- Swipe Debit card readers isn't going to work. We all got orders at different times and i got stuck eating solo cuz my order was lost apparently. Not going back for this is second time it became a disaster when our order at drive thru was wrong week ago. Again we are limited with our Healthcare careers and last thing Patients need is HANGRY Nurses and MA's . Get it together especially now asking for TIPS aint gonna cut it.