SEFTON Off-Price

WARNING: This shop has some nice things in it, but amazingly they have a no returns policy, which is unheard of in this day and age. Please be careful when buying anything from here because they will not warn you (like proper shops like Liberty etc do if you’re buying earrings/underwear). The manager is also extremely rude and self righteous, with no respect for his customers or his staff (who I found to be predominantly quite pleasant). I’m so disappointed because I’ve spent so much money in this shop and now I never want to come back. A truly awful, even somewhat traumatic experience fighting for my basic consumer rights.

I really hate to write negatively about a local business but I had a bad experience. I bought an expensive coat as a present for my partner. Unfortunately, they wanted another colour so I went back to the shop to exchange. Because it had been just over a month, they refused to exchange the coat for another colour! I need to emphasise the coat was completely unworn with tags in brand new condition, and they refused to allow me to exchange it for the exact same coat in another colour. I honestly left shocked. This was not a small purchase for me and now I'm left with this super expensive (to me, anyway) coat that I now need to try and sell on. It's just unnecessary stress and terrible customer service.

Beware! They only offer exchange or store credit that expires in 12 months. Seems a bit greasy for a store that sells clothing. Not to mention, that many of the “off price” items are available at similar or lower prices online with a reasonable return policy.

No returns and sales aren’t genuine. Everything on sale is more discounted online. The sales they offer are not actually better priced than a quick google search. I bought an item labelled at a “70% discount” only to find it £70 cheaper online. After finding the item was damaged I asked for a return. They would only offer an exchange or store credit. Took the exchange but quite disappointed with that approach to customer care. I love supporting local but this ain’t worth it. Shop online and save the money.

Friendly staff. Good variety of premium quality stock but limited sizes available. Prices discounted from original RRP. Worth popping in for a browse at least, there's always a few items that will catch your attention.

Nice selection of brands, but items from previous collections sold at marked up prices. Incredibly rude staff — would rather physically walk into you instead of saying hi or just generally acknowledging your presence / offering any help. Won’t be going back.

Gift cards expire after 12 months. Not mentioned on the gift card. Pretty poor service.

Bought the goad Danish coat for 225 pounds (with original price 450) and owner was very pushy saying that it was a great deal. I have just checked price on official website and it is only 100 euro. Almost double difference, ALWAYS CHECK THE PRICE!!!