Esther A.
Yelp
Great for sleeping, not for weddings as the only problems I had on my big day were Sara's Inn staff related. Not setting up their chairs and then enlisted only one guy to set up 30 minutes before wedding.
I want to express how terribly disappointed I am in the service we received during our big day.
Firstly, Jessica was incredibly rude. She was snappy to anyone who approached her. For example: when I asked her which rooms were available so that we can assign them. She answered: "You don't know that? You're supposed to assign them." Then, I reminded her each room had a different name and style, and we didn't know which were available, and we offered the Queen Anne room and found it to be a storage room. Jessica said, "Ugh! I don't know let me call Alex. Alex was supposed to do this." When I asked for cake plates, Jessica said all supplies are in the kitchen and instructed me to look in there. So, I had to dig around in there. I spoke with Jessica, and she informed me her frustration was in part due to being charged with an event she did not coordinate and had no idea what was going on, and everyone is asking her questions she couldn't answer. She dismissed my guests when they engaged her.
I was under the impression that Sara's Inn was in charge of the set-up and tear down of all chairs and tables. However, the ceremony room was not set up at 5:00 PM, so the bridal party had to set up the white folding chairs. We were told that Sara's Inn would set up the ceremony room. The lounge chairs were still in place. My stepdad had to ask for the folding chairs, so I am not sure the staff present was aware a wedding was occurring on that day. My bridal party and a few guests were stressed out and sweating, trying to shuffle to get chairs set-up and in place.
The transition of the ceremony room to high top tables/sitting lounge also happened quite slowly, and there was no seating provided in the area as discussed. High tables and seats were to replace the ceremony folding chairs, this happened gradually, and by the time it was completed, it was almost time to end.
In the reception area, we were missing an entire table and chairs set-up.
There was no lemonade, water, and iced tea station as we discussed leaving the breakfast beverage station set up when we came in for rehearsal, and you stated that would work.
The rooms proved challenging to assign without the names of the rooms we were to assign. We knew the Empress room and Le Petite Paris were not available; however, we gave out the Queen Anne room to discover that one unavailable as well.
The toilet in the Grand Lux room needed service.
The chef did not clear the plates when guests finished eating even though we were told: "Our chef will replenish the Brussel sprouts and rice on the buffet area, as needed. We will have the beverages (lemonade, iced tea, and water) set-up at a station for guests to help themselves to and will refill the dispensers, as needed. She will also clear plates when your guests are finished eating." So, I had to clear the tables of plates.
I am sure I am leaving something out. I was quite overwhelmed with completing tasks left undone by your staff and underwhelmed by the service received.