Santiago de Alfama - Boutique Hotel

We absolutely adored this hotel. The location is tucked away and quiet, but still allows access. The hotel is clean and has nice amenities. The restaurant and bar are great - awesome drinks, and the breakfast was lovely. More than anything, the staff is amazing. They went above and beyond for us before and during our trip to ensure we had a wonderful stay in Lisbon. We'll certainly be back.

From the moment I walked in the front door I felt welcome. ||The Reception Staff were outstanding & so helpful. ||I was well looked after by the staff in Audrey’s. I dined twice & was impressed by the table setting the waiting staff & the food. ||I enjoyed an evening cocktail in Manny”s bar & was impressed with the Mixologists skill & wonderful conversation. ||I appreciated the quality of the bed linen & the comfort of the bed. The Bulgari toiliteries were a nice touch. ||I enjoyed my stay & hope to return next year. ||Highly recommend.

The hotel is well located. The hotel arranged my Airport transfer. ||From first walking through the door to leaving I was very well cared for. ||The Reception staff were the most delightful & helpful I have ever met. ||The Restaurant was beautifully set for Christmas Eve and Christmas Day Dinner & The Maitre d” the waiting staff & bar staff were outstanding. Excellent wine recommendations & a very skilled Mixologist. The food on both evenings was superb. ||Breakfast was a morning feast - yet again served by the friendliest waiting staff. ||The hotel needs to be complemented on achieving a 5 star level of service ||Bulgari toiletries are provided. ||The bed linen was a beautiful Portuguese Cotton. The bed was very comfortable. ||I was impressed with the amount of wardrobe space. ||I would return next week if I could. Highly recommend. ||I

Santiago De Alfama was unforgettable. Of course its location, physical charms, and service were splendid. But there was something more.||There was a special comradery and devotion among the staff--a strong sense that they knew they were part of something historic, as indeed they are: for Santiago De Alfama constitutes a rebirth of the 15th century 'Palacio dos Castros'. I would like to especially praise Martim for his exceptional knowledge of and passion for Lisbon. With great zeal, he helped us make the best use of our time, including the detailed arranging of two tours. ||Of particular note was Martim's private tour of the ongoing restoration of the adjacent section of the palace, still in the archeological survey phase, but ultimately intended as an extension of the hotel that will honor its profound heritage (including visual access to its Roman ruins). This was a moment that I will not soon forget.||Finally, I had the opportunity to meet the extraordinary owner, Manny. Our discussion ranged widely and provided a clear sense of why the staff had such affection for their mission.||If you are someone who appreciates the truly unique in life, treat yourself to Santiago De Alfama. You will surely find it unforgettable.

A beautiful hotel and a great choice for anyone that enjoys unpretentious luxury in the old area of a city. We stayed for 4 nights in different styles of rooms which were all lovely, the view from the river view room on the 4th floor was very serene. It’s in a great location with loads of shops and restaurants round the corner as well as the 28 tram stop just down the street. The service at the hotel was excellent, everyone was so friendly and Wendy was particularly wonderful. I can see why breakfast is award winning, the French toast was a highlight and we particularly enjoyed all the music choices in the bar and restaurant!

The hotel is the Alfama district on a side of the tallest hill in Lisbon. It’s been open for 11 years after 12 years of renovations on a 15th century mansion.||Pros:|- From your first step into the lobby, you’ll notice top-of-the line finishes yet feel a casual elegance.||- Service from people at the front desk reflects those same qualities. Everyone and everything is at your beck and call. Our room rate included breakfast, but since we had to leave early for the airport, they volunteered to pack it in a box for us.||- For our 3 night stay after a cruise, we booked the Santiago Suite on the highest (4th) floor. Light filled the main room through floor to ceiling windows with a 270 degree view of the harbor. Reserve it if you can.||- Furnishings in our room were top of the line. The bed was made for sleeping. Towels were super soft and absorbent. Even the toilet paper seemed to be 3 ply.||- Location is excellent. Just 5 blocks uphill from downtown and 5 blocks downhill from a park overlooking the city.||- Their restaurant, Audrey’s:| - Breakfast: The a la carte menu offered some of the best breakfast foods we’ve ever had. Examples: Fresh granola and berries with Greek yogurt. THE BEST EVER! Home baked breads and pastries. Orange juice that’s pure and not too sweet. Bagel and lox to please the purists. Service was provided by a trio of very friendly, attentive and helpful young women.|| - Lunch: We ate on the patio in front of the hotel. I had a super tasty vegetarian Thai dish while my wife had a big salad. They were accompanied by the best Sangria in ages. Sweet, but not too much.|| - Dinner: The dining room is very attractive yet understated like the hotel. Food was impeccable. Tomato salad was large and amazing. My wife had a dish centered around baked cod which was large and filling. My polenta with mushroom ragu was immense and full of flavor. Breads are baked daily and almost as good as dessert. Speaking of dessert, mine was a fantastic chocolate mousse while my wife had fresh berries with a massive amount of the best tasting homemade whipped cream.||Cons:|- Santiago de Alfama is 1/2 block from a busy street with lots of revelers so noise can creep up the hill.||- While the food at dinner was fantastic, service was perfunctory. Our server, a pleasant young woman, covered the basics…but nothing more. During our 90 minute meal, she NEVER asked “how are you doing?” Can I get you anything?” We ordered a bottle of wine, but NOT ONCE did she offer to refill our glasses. She didn’t speak an unrequired word. The man seemingly managing the room barely acknowledged us. The guy clearing dishes was the ONLY ONE to ask if we wanted coffee or tea. The restaurant was nearly empty. Did we not spend enough? Did we do something wrong? What a way to put a damper on a glorious meal. However, as well-behaved Americans, we left a 15% tip.||The next day, we spoke with Martim Neves Carneiro from Guest Relations who was very receptive to our information. He said “they are part of a new nighttime crew and will need remedial help”. How very true.||Despite those wrinkles, Santiago de Aflame is certainly a 5 star experience.

This hotel is truly a gem. The general atmosphere of the common area & the design of the rooms are super cozy yet designed in a stylish manner. The road in front of the hotel is a private road so from that angle it’s pretty quiet without too much noise from the street. The staff in the hotel are beyond kind and help you with anything you could possibly need. And the food!! The food is incredibly good. I personally want to thank the master chef Thiago César who prepared my delicious room service meals daily. I ordered room service every night for my dinner as I enjoyed it so much and the service was pretty fast. This hotel is also right next to the Santa Luzia view point where you can see beautiful views of Lisbon. I can’t recommend this place enough for your next stay in Lisbon.

Such a beautiful hotel! We wish we stayed here a few days longer before flying out! Started great with us being checked in by Martín who was very friendly and pleasant. Started off by pouring us a glass of water and even offering some sherry. He then gave us a tour of the hotel and showed us the Roman stairway on the second floor. Amazing and a must see while staying there! He showed us to our room and even gave us a tour of it. He even gave us a great dinner recommendation that was probably one of our favorite meals of our trip! We booked a small bedroom for two and it was so spacious. Everything was so comfortable and quiet. The breakfast included was delicious! We’re glad we had a chance to eat there before flying out. The hotel is in a great location. Miradouro de Santa Luzia Is only a few steps away and Tram 28 runs along the next street. There’s a kiosk area nearby that sells beer and wine so you can drink with a view and people watch. Would definitely stay here again!

We absolutely adored this hotel. The location is tucked away and quiet, but still allows access. The hotel is clean and has nice amenities. The restaurant and bar are great - awesome drinks, and the breakfast was lovely. More than anything, the staff is amazing. They went above and beyond for us before and during our trip to ensure we had a wonderful stay in Lisbon. We'll certainly be back.

From the moment I walked in the front door I felt welcome. ||The Reception Staff were outstanding & so helpful. ||I was well looked after by the staff in Audrey’s. I dined twice & was impressed by the table setting the waiting staff & the food. ||I enjoyed an evening cocktail in Manny”s bar & was impressed with the Mixologists skill & wonderful conversation. ||I appreciated the quality of the bed linen & the comfort of the bed. The Bulgari toiliteries were a nice touch. ||I enjoyed my stay & hope to return next year. ||Highly recommend.

The hotel is well located. The hotel arranged my Airport transfer. ||From first walking through the door to leaving I was very well cared for. ||The Reception staff were the most delightful & helpful I have ever met. ||The Restaurant was beautifully set for Christmas Eve and Christmas Day Dinner & The Maitre d” the waiting staff & bar staff were outstanding. Excellent wine recommendations & a very skilled Mixologist. The food on both evenings was superb. ||Breakfast was a morning feast - yet again served by the friendliest waiting staff. ||The hotel needs to be complemented on achieving a 5 star level of service ||Bulgari toiletries are provided. ||The bed linen was a beautiful Portuguese Cotton. The bed was very comfortable. ||I was impressed with the amount of wardrobe space. ||I would return next week if I could. Highly recommend. ||I

Santiago De Alfama was unforgettable. Of course its location, physical charms, and service were splendid. But there was something more.||There was a special comradery and devotion among the staff--a strong sense that they knew they were part of something historic, as indeed they are: for Santiago De Alfama constitutes a rebirth of the 15th century 'Palacio dos Castros'. I would like to especially praise Martim for his exceptional knowledge of and passion for Lisbon. With great zeal, he helped us make the best use of our time, including the detailed arranging of two tours. ||Of particular note was Martim's private tour of the ongoing restoration of the adjacent section of the palace, still in the archeological survey phase, but ultimately intended as an extension of the hotel that will honor its profound heritage (including visual access to its Roman ruins). This was a moment that I will not soon forget.||Finally, I had the opportunity to meet the extraordinary owner, Manny. Our discussion ranged widely and provided a clear sense of why the staff had such affection for their mission.||If you are someone who appreciates the truly unique in life, treat yourself to Santiago De Alfama. You will surely find it unforgettable.

A beautiful hotel and a great choice for anyone that enjoys unpretentious luxury in the old area of a city. We stayed for 4 nights in different styles of rooms which were all lovely, the view from the river view room on the 4th floor was very serene. It’s in a great location with loads of shops and restaurants round the corner as well as the 28 tram stop just down the street. The service at the hotel was excellent, everyone was so friendly and Wendy was particularly wonderful. I can see why breakfast is award winning, the French toast was a highlight and we particularly enjoyed all the music choices in the bar and restaurant!

The hotel is the Alfama district on a side of the tallest hill in Lisbon. It’s been open for 11 years after 12 years of renovations on a 15th century mansion.||Pros:|- From your first step into the lobby, you’ll notice top-of-the line finishes yet feel a casual elegance.||- Service from people at the front desk reflects those same qualities. Everyone and everything is at your beck and call. Our room rate included breakfast, but since we had to leave early for the airport, they volunteered to pack it in a box for us.||- For our 3 night stay after a cruise, we booked the Santiago Suite on the highest (4th) floor. Light filled the main room through floor to ceiling windows with a 270 degree view of the harbor. Reserve it if you can.||- Furnishings in our room were top of the line. The bed was made for sleeping. Towels were super soft and absorbent. Even the toilet paper seemed to be 3 ply.||- Location is excellent. Just 5 blocks uphill from downtown and 5 blocks downhill from a park overlooking the city.||- Their restaurant, Audrey’s:| - Breakfast: The a la carte menu offered some of the best breakfast foods we’ve ever had. Examples: Fresh granola and berries with Greek yogurt. THE BEST EVER! Home baked breads and pastries. Orange juice that’s pure and not too sweet. Bagel and lox to please the purists. Service was provided by a trio of very friendly, attentive and helpful young women.|| - Lunch: We ate on the patio in front of the hotel. I had a super tasty vegetarian Thai dish while my wife had a big salad. They were accompanied by the best Sangria in ages. Sweet, but not too much.|| - Dinner: The dining room is very attractive yet understated like the hotel. Food was impeccable. Tomato salad was large and amazing. My wife had a dish centered around baked cod which was large and filling. My polenta with mushroom ragu was immense and full of flavor. Breads are baked daily and almost as good as dessert. Speaking of dessert, mine was a fantastic chocolate mousse while my wife had fresh berries with a massive amount of the best tasting homemade whipped cream.||Cons:|- Santiago de Alfama is 1/2 block from a busy street with lots of revelers so noise can creep up the hill.||- While the food at dinner was fantastic, service was perfunctory. Our server, a pleasant young woman, covered the basics…but nothing more. During our 90 minute meal, she NEVER asked “how are you doing?” Can I get you anything?” We ordered a bottle of wine, but NOT ONCE did she offer to refill our glasses. She didn’t speak an unrequired word. The man seemingly managing the room barely acknowledged us. The guy clearing dishes was the ONLY ONE to ask if we wanted coffee or tea. The restaurant was nearly empty. Did we not spend enough? Did we do something wrong? What a way to put a damper on a glorious meal. However, as well-behaved Americans, we left a 15% tip.||The next day, we spoke with Martim Neves Carneiro from Guest Relations who was very receptive to our information. He said “they are part of a new nighttime crew and will need remedial help”. How very true.||Despite those wrinkles, Santiago de Aflame is certainly a 5 star experience.

This hotel is truly a gem. The general atmosphere of the common area & the design of the rooms are super cozy yet designed in a stylish manner. The road in front of the hotel is a private road so from that angle it’s pretty quiet without too much noise from the street. The staff in the hotel are beyond kind and help you with anything you could possibly need. And the food!! The food is incredibly good. I personally want to thank the master chef Thiago César who prepared my delicious room service meals daily. I ordered room service every night for my dinner as I enjoyed it so much and the service was pretty fast. This hotel is also right next to the Santa Luzia view point where you can see beautiful views of Lisbon. I can’t recommend this place enough for your next stay in Lisbon.

Such a beautiful hotel! We wish we stayed here a few days longer before flying out! Started great with us being checked in by Martín who was very friendly and pleasant. Started off by pouring us a glass of water and even offering some sherry. He then gave us a tour of the hotel and showed us the Roman stairway on the second floor. Amazing and a must see while staying there! He showed us to our room and even gave us a tour of it. He even gave us a great dinner recommendation that was probably one of our favorite meals of our trip! We booked a small bedroom for two and it was so spacious. Everything was so comfortable and quiet. The breakfast included was delicious! We’re glad we had a chance to eat there before flying out. The hotel is in a great location. Miradouro de Santa Luzia Is only a few steps away and Tram 28 runs along the next street. There’s a kiosk area nearby that sells beer and wine so you can drink with a view and people watch. Would definitely stay here again!

A Slice Of Heaven..... The hotel is the Alfama district on a side of the tallest hill in Lisbon. It's been open for 11 years after 12 years of renovations on a 15th century mansion. Pros: - From your first step into the lobby, you'll notice top-of-the line finishes yet feel a casual elegance. - Service from people at the front desk reflects those same qualities. Everyone and everything is at your beck and call. Our room rate included breakfast, but since we had to leave early for the airport, they volunteered to pack it in a box for us. - For our 3 night stay after a cruise, we booked the Santiago Suite on the highest (4th) floor. Light filled the main room through floor to ceiling windows with a 270 degree view of the harbor. Reserve it if you can. - Furnishings in our room were top of the line. The bed was made for sleeping. Towels were super soft and absorbent. Even the toilet paper seemed to be 3 ply. - Location is excellent. Just 5 blocks uphill from downtown and 5 blocks downhill from a park overlooking the city. - Their restaurant, Audrey's: - Breakfast: The a la carte menu offered some of the best breakfast foods we've ever had. Examples: Fresh granola and berries with Greek yogurt. THE BEST EVER! Home baked breads and pastries. Orange juice that's pure and not too sweet. Bagel and lox to please the purists. Service was provided by a trio of very friendly, attentive and helpful young women. - Lunch: We ate on the patio in front of the hotel. I had a super tasty vegetarian Thai dish while my wife had a big salad. They were accompanied by the best Sangria in ages. Sweet, but not too much. - Dinner: The dining room is very attractive yet understated like the hotel. Food was impeccable. Tomato salad was large and amazing. My wife had a dish centered around baked cod which was large and filling. My polenta with mushroom ragu was immense and full of flavor. Breads are baked daily and almost as good as dessert. Speaking of dessert, mine was a fantastic chocolate mousse while my wife had fresh berries with a massive amount of the best tasting homemade whipped cream. Cons: - Santiago de Alfama is 1/2 block from a busy street with lots of revelers so noise can creep up the hill. - While the food at dinner was fantastic, service was perfunctory. Our server, a pleasant young woman, covered the basics...but nothing more. During our 90 minute meal, she NEVER asked "how are you doing?" Can I get you anything?" We ordered a bottle of wine, but NOT ONCE did she offer to refill our glasses. She didn't speak an unrequired word. The man seemingly managing the room barely acknowledged us. The guy clearing dishes was the ONLY ONE to ask if we wanted coffee or tea. The restaurant was nearly empty. Did we not spend enough? Did we do something wrong? What a way to put a damper on a glorious meal. However, as well-behaved Americans, we left a 15% tip. The next day, we spoke with Martim Neves Carneiro from Guest Relations who was very receptive to our information. He said "they are part of a new nighttime crew and will need remedial help". How very true. Despite those wrinkles, Santiago de Alfama is certainly a 5 star experience.

If I could give this hotel 10 stars I would. Last hotel of our trip and had we known about how amazing it would be we would have extended our stay in the area. Location 10/10, Service 10/10 Ambiance 10/10 Spa 10/10. The concierge was beyond helpful, he made our reservation for our Fado dinner and it was the absolute highlight of the entire trip. The location was perfection. The restaurant at the hotel is Audrey's and was spectacular in every way. So much flavor. We had breakfast there as well and it was delicious. I will dream of the chocolate croissants, delicious coffee and the refreshing cucumber melon juice. I have to say whatever they use to wash the linens and towels smells like actual heaven. Bravo! Well done all.