Sandy Liang

I visited Sandy Liang for the first time on the day the most recent collaboration between her and Solomon dropped. Despite there being a line, the line moved pretty fast and we were in within 45 minutes. Upon entry it was clear the staff were well prepared. I was helped by Rika, and she was very helpful and patient with us as we needed some different sizing options. We found the pair that fit us from her recommendation and help. The girls at checkout were also super kind and helpful as well. Truly a nice experience for my first designer store visit.

One of my favorite designers; the store itself is also fun and matches the aesthetic of the brand. I usually just come in to browse and everyone working there has always been nice. Definitely keep an eye out for their sample sales

UPDATE: 6 weeks later from the date I placed my online order Nov 29 for a Christmas present, I have still not received the one item I ordered—and I live in NY! Have not heard back from customer service team since Dec 30 after 2 unanswered follow up emails. It is now Jan 10. Atrocious. This business sucks all around. What a sham. Online order review - Frustrating, aggravating experience. Customer service team is unable to appropriately resolve mistakes made by their fulfillment team. Placed an order on November 29 for a Christmas present, and ended up receiving the completely wrong items on December 19—three weeks after not receiving any updates on the order. I reached out 3x by email since this is the only way to reach customer service in the hopes they would be able to resolve their mistake by Christmas—instead they were completely unresponsive until December 26: "We apologize for the mixup here. We have created a return shipping label for you to send us back the incorrect item. In the meantime, we will work on getting you the correct items. Best, SL Team" Completely unsatisfying response considering the grace granted to them to resolve their mistake. For close to a month I didn't receive any response/updates on my order, got the wrong item delivered, and then was asked to send back the wrong items with literally no time frame, details or guarantee on when/if I would expect my order. (Nope, they didn't respond when I asked.) BUYER BEWARE. The infrastructure for this business needs to be addressed: they can't handle high-volume orders across the country, but worse, they won't really attempt to make it right. It makes it hard to support the brand when they drop the ball regularly and treat customers indifferently—I've certainly shown patience and understanding throughout the years to accommodate the growing pains of their popular brand. What an absolute headache.

I discovered Sandy Liang recently at the recommendation of a very stylish friend - and let me just say WOW. Obviously the designs are stunning, but my favorite part is shopping Sandy IRL. The store is beautifully curated and the staff are always super friendly and helpful. Last time I went, I was shopping for a vacation and was helped by a really nice girl (I think her name was Maddy?) and she helped me find some pieces that were perfect for my trip! I left having purchased way more than planned but it was totally worth it because the compliments keep rolling in :)

Staff are very hit and miss. Never get consistent help or hospitality when I stop by. More often than not I’m not acknowledged while I walk through the store and when I ask questions the service is usually cold, awkward, and unfriendly. Love the clothing, but please train your retail staff better or hire people with better social skills who are more equipped to be helpful and hospitable towards customers.

I love Sandy Liang, the designs are gorgeous and I was so excited to visit the store. However, the girl at the register could not have been more rude and made me feel so uncomfortable for asking a question about a piece of jewellery. Maybe just shop online for this brand.

girl at the register today with blue shirt and yellow around 3:00pm was so so sweet and welcoming made the experience great!

Horrible customer service no one picks up the phone when you get the store to get directions