Jarrett N.
Yelp
TERRIBLE SOUND.
I never write reviews, But this experience was SERIOUSLY LACKING.
This is my 3rd visit, first 2 were at the temporary, smaller location across the street. This location is larger but WORSE in many ways. Let me explain:
Prices increased from $40 to $45 per person. Small location had 3 people in the lobby, ready to help guests...This location had NO ONE in the lobby to help us. There were several workers who made eye contact with us, but were too busy helping guests in other rooms...so they would quickly scamper away..too busy to even acknowledge us.
So after checking ourselves in via their touch screens, we walked around aimlessly looking for the bathrooms...which we never found. So we ventured across the street to a restaurant for that.
However, by far the most ANNOYING aspect of the experience was the TERRIBLE SOUND in this venue! Concrete floors, tall ceilings, and a large open environment, basically the WORST design for sound. Each "room" was constructed with scaffolding with no ceiling, and no doors to close..so these areas are more like sections, NOT separate normal rooms. This causes HUGE SOUND PROBLEMS. i.e. You can hear ALL the other guests shouting/screaming/talking in ALL THE OTHER ROOMS. This interferes with YOUR VR experience, when you're trying to listen to what the game is telling/instructing you but all you can hear is the people screaming in the next room! So annoying!
Basically, YOU CAN'T HEAR ANYTHING clearly because your headset volume is too low, and the noise pollution outside is too loud. They REALLY need to invest in acoustic panels on their walls & ceiling and/or build separate CLOSED rooms with thick walls and heavy doors you can close to BLOCK NOISE from the other rooms!
Also, when our experience was over, the small location used to share behind the scenes photos and videos with us, in addition to the "trailer" of our experience...at this location, they ONLY give you the trailer, and it takes forever to download to your phone because of their slow wifi.
Overall, the sound alone and poor customer service makes me never want to go back here. They have some serious issues they need to fix if this company plans to be in the VR business long term. SOUND is half the experience and they've completely ignored it. They just want to shuttle you in like cattle, do your game, then leave and let the next people play.
Really disappointed. Stay at home and try VR in your living room, it'll probably be a much better experience and you'll save the $45 per person. Sandbox VR...get your act together.