Sanara Hotels & Residences

My wife and I had a lovely experience at Sanara Hotel. The staff were courteous, attentive and helpful. We came to Sanara Hotel, after spending two weeks in Cancun for our overall honeymoon experience. We enjoyed our nights in Tulum, and our room was well kept. Staff answered promptly, when contacted via whats app messenger regarding concierge, information, services on site etc. We rate the overall hotel 4/5 stars, as we felt it would of been nice for breakfast to be included and not charged. Be prepared to have additional charges if you opt in for laundry services, food on site from the beautiful restaurant the location has. Nevertheless, we enjoyed the beach, water, and quiet hotel stay. We plan to re visit for sure in the near future. Thank You Geraldine, Rosa, Joshua, Ricardo and every other staff member on site.

My girlfriend and I recently had the pleasure of staying at Sanara Tulum, and our experience can be described as exquisite. We found ourselves enveloped in an atmosphere that combined luxury and comfort, blending effortlessly with the hotel's prime beach location. The service was flawless from start to finish, with attentive staff who were not only professional, but also genuinely invested in ensuring our stay was as remarkable as possible. An unforgettable moment of their service shone through when they found and returned my girlfriend's lost sunglasses after a day at the beach - a testament to their attention to detail and exceptional commitment to guests' satisfaction. An unexpected delight was a complimentary bottle of wine we received on our anniversary night. This thoughtful gesture contributed to making our celebration even more special, proving again how Sanara Tulum goes above and beyond to create memorable experiences for its guests. There are so many more times where the staff helped us out throughout our time there- Our stay at Sanara Tulum was not merely a vacation, but a lovely space to relax, do yoga (Matthew's Power Yoga class was fantastic), and explore Tulum. The staff is unparalleled in service, unexpected surprises, and warm, genuine hospitality. We wholeheartedly recommend it to anyone looking for a cozy retreat in Tulum.

We visited Sanara last year for a wonderful day trip from Riviera Maya. We got day bed and had absolutely amazing vegan food at the restaurant and enjoyed the beautiful beach. We loved it so much we came back this year visiting Tulum, and while the menu is not fully vegan anymore, we were happy to see there are still plenty of vegan options! We had an amazing vegan lunch with 5 different dishes (vegan ceviche, tacos, tostada, dips), smoothie and infusion. The food and drinks were super fresh and flavorful and we had a wonderful time with amazing, attentive and kind Sanara team members.

We love this place! It is right on the water. They reserved the most special beachfront for the yoga studio which is spectacular. I was very worried on what to expect but if you love healthy beautiful food, ocean, sand between your toes and some yoga. This is your spot. I also had a divine craniosacral session at their spa and I’m still feeling it! We cannot wait to return! This location is much more peaceful then others in Tulum but it is still an awesome location. Walkable. I would even love to travel here with girlfriends. Lots of space in our room.

Terrible costumer service, very hostile attitude. Right now, Tulum is in peak of low season. Yet they have no respect for customers, I am talking specifically about the Restaurant staff. Very unwelcoming, zero customer service , play very loud obnoxious music and even when we request them to lower it they refuse to even when we are the only customers here!. They have the most hostile unwelcoming energy and today I had a talk with the manager Pablo about this. Nomade and other places have the most welcome energy and we feel much better going there, which is unfortunate, because we used to like coming here. Owner needs to get involved, and teach her staff some gratitude for paying customers, both in Low season and peak season. I mean genuine gratitude not fake. Good Customer service can really turn this place around. The first thing we hear when we arrive to book a daybed from security is that we need to get our car out by 5 PM! When the whole place is empty and they know we are regulars! I don’t like coming here at all any more. Very limited food choices. Beach beds very very uncomfortable.

Great location and ambiance. A few suggestions: let people know about policy of dogs. Too many in restaurant and approached on beach for my taste. Great food but cheese did not melt. Our group found that unsavory. Room was lovely and housekeeper was the best. Overall Tulum ecological policy on use of toilet paper is something we found challenging. Not your fault. Owner was very friendly and a caring person.

Bed was super uncomfortable 4 nights of the worst sleep I have had. paid for suite room was large shower pressure not good. $15 for latte with 2 shots $180 for champagne in the room $12 coconut water Staff was nice but the place is a series rip off. Recently purchased by the hotel Next door and needs some price adjustments. It’s nice to sit on there beach full of seaweed and watch European back packers try and hock goods, seems like Tulum in general is on the decline but the cost to be there is going up beyond Maui or Miami oh and don’t forget the taxis now cost $25 per 3 miles to leave.

We loved our stay at Sanara. It’s a petite boutique hotel with a jungle side and an oceanfront side. It’s walking distance to many of the popular restaurants in the hotel zone and the restaurant on-site is delicious! The staff, Anibal and Joshua at the front desk, as well as Valente at the restaurant, are super welcoming & kind, and we very much felt at home during our stay here. It’s a bummer that the yoga & sound healing classes are not complimentary to hotel guests, which I was frankly surprised by, but the yoga class with Jairo was worth every penny in my opinion! If you’re looking for a romantic & intimate getaway, highly recommend staying at Sanara (especially the Jungle Suite!).

My wife and I had a lovely experience at Sanara Hotel. The staff were courteous, attentive and helpful. We came to Sanara Hotel, after spending two weeks in Cancun for our overall honeymoon experience. We enjoyed our nights in Tulum, and our room was well kept. Staff answered promptly, when contacted via whats app messenger regarding concierge, information, services on site etc. We rate the overall hotel 4/5 stars, as we felt it would of been nice for breakfast to be included and not charged. Be prepared to have additional charges if you opt in for laundry services, food on site from the beautiful restaurant the location has. Nevertheless, we enjoyed the beach, water, and quiet hotel stay. We plan to re visit for sure in the near future. Thank You Geraldine, Rosa, Joshua, Ricardo and every other staff member on site.

My girlfriend and I recently had the pleasure of staying at Sanara Tulum, and our experience can be described as exquisite. We found ourselves enveloped in an atmosphere that combined luxury and comfort, blending effortlessly with the hotel's prime beach location. The service was flawless from start to finish, with attentive staff who were not only professional, but also genuinely invested in ensuring our stay was as remarkable as possible. An unforgettable moment of their service shone through when they found and returned my girlfriend's lost sunglasses after a day at the beach - a testament to their attention to detail and exceptional commitment to guests' satisfaction. An unexpected delight was a complimentary bottle of wine we received on our anniversary night. This thoughtful gesture contributed to making our celebration even more special, proving again how Sanara Tulum goes above and beyond to create memorable experiences for its guests. There are so many more times where the staff helped us out throughout our time there- Our stay at Sanara Tulum was not merely a vacation, but a lovely space to relax, do yoga (Matthew's Power Yoga class was fantastic), and explore Tulum. The staff is unparalleled in service, unexpected surprises, and warm, genuine hospitality. We wholeheartedly recommend it to anyone looking for a cozy retreat in Tulum.

We visited Sanara last year for a wonderful day trip from Riviera Maya. We got day bed and had absolutely amazing vegan food at the restaurant and enjoyed the beautiful beach. We loved it so much we came back this year visiting Tulum, and while the menu is not fully vegan anymore, we were happy to see there are still plenty of vegan options! We had an amazing vegan lunch with 5 different dishes (vegan ceviche, tacos, tostada, dips), smoothie and infusion. The food and drinks were super fresh and flavorful and we had a wonderful time with amazing, attentive and kind Sanara team members.

We love this place! It is right on the water. They reserved the most special beachfront for the yoga studio which is spectacular. I was very worried on what to expect but if you love healthy beautiful food, ocean, sand between your toes and some yoga. This is your spot. I also had a divine craniosacral session at their spa and I’m still feeling it! We cannot wait to return! This location is much more peaceful then others in Tulum but it is still an awesome location. Walkable. I would even love to travel here with girlfriends. Lots of space in our room.

Terrible costumer service, very hostile attitude. Right now, Tulum is in peak of low season. Yet they have no respect for customers, I am talking specifically about the Restaurant staff. Very unwelcoming, zero customer service , play very loud obnoxious music and even when we request them to lower it they refuse to even when we are the only customers here!. They have the most hostile unwelcoming energy and today I had a talk with the manager Pablo about this. Nomade and other places have the most welcome energy and we feel much better going there, which is unfortunate, because we used to like coming here. Owner needs to get involved, and teach her staff some gratitude for paying customers, both in Low season and peak season. I mean genuine gratitude not fake. Good Customer service can really turn this place around. The first thing we hear when we arrive to book a daybed from security is that we need to get our car out by 5 PM! When the whole place is empty and they know we are regulars! I don’t like coming here at all any more. Very limited food choices. Beach beds very very uncomfortable.

Great location and ambiance. A few suggestions: let people know about policy of dogs. Too many in restaurant and approached on beach for my taste. Great food but cheese did not melt. Our group found that unsavory. Room was lovely and housekeeper was the best. Overall Tulum ecological policy on use of toilet paper is something we found challenging. Not your fault. Owner was very friendly and a caring person.

Bed was super uncomfortable 4 nights of the worst sleep I have had. paid for suite room was large shower pressure not good. $15 for latte with 2 shots $180 for champagne in the room $12 coconut water Staff was nice but the place is a series rip off. Recently purchased by the hotel Next door and needs some price adjustments. It’s nice to sit on there beach full of seaweed and watch European back packers try and hock goods, seems like Tulum in general is on the decline but the cost to be there is going up beyond Maui or Miami oh and don’t forget the taxis now cost $25 per 3 miles to leave.

We loved our stay at Sanara. It’s a petite boutique hotel with a jungle side and an oceanfront side. It’s walking distance to many of the popular restaurants in the hotel zone and the restaurant on-site is delicious! The staff, Anibal and Joshua at the front desk, as well as Valente at the restaurant, are super welcoming & kind, and we very much felt at home during our stay here. It’s a bummer that the yoga & sound healing classes are not complimentary to hotel guests, which I was frankly surprised by, but the yoga class with Jairo was worth every penny in my opinion! If you’re looking for a romantic & intimate getaway, highly recommend staying at Sanara (especially the Jungle Suite!).