Hailey L.
Google
We had a reservation for 5:00 pm and arrived on time. We were seated immediately, and our food was served around 5:30 pm. As we ordered main dishes, we understood the wait, and the food itself was delicious. The atmosphere was also very nice.
However, the service was extremely disappointing. We were seated near the window facing the street, and throughout our meal a staff member repeatedly came out and stood in front of us, checking on us and walking back and forth. At first, we assumed they were simply monitoring the tables.
Around 6:10 pm, while we were still eating and I was literally chewing my food, the staff member immediately cleared our plates as soon as they saw an empty one. It felt rushed and uncomfortable, as if we were being pushed to leave. I then went to the bathroom briefly, and when I returned, my partner was already waiting outside.
According to my partner, a staff member brought the bill, immediately followed with the EFTPOS machine, and told him that there was another booking and asked us to leave. We were informed upon entry that there was a 1.5-hour time limit, which we agreed to, but this happened well before that time had passed.
The food and ambience were great, but the service completely ruined the experience. Being constantly watched during the meal and then asked to leave before the agreed time is not acceptable. We truly enjoyed the food, but unfortunately left feeling very uncomfortable and disappointed.