Jamie B.
Yelp
As a Flagstaff native who has supported this local business for over 35 years, I am deeply disappointed by my recent experience. After how my family and I were treated, I will no longer support this restaurant.
For my father's birthday, he chose this restaurant because it's one of my mother's favorites. We quickly finished the small basket of chips and the three tiny bowls of salsa. When my father asked for more salsa, we were informed there would be an additional charge. The same applied to extra chips. I recall that this restaurant for many years used to have a salsa bar and offered unlimited chips, it's what it was known for. I noticed that other tables received the same portions regardless of the number of people at the table.
When our food arrived, my father found his meal was not hot. My mother recounted that during her 2 previous visits, she had found chicken bones in her chicken quesadilla both times, and neither the waitress nor the management addressed the issue. My own food was bland, chewy, and not hot despite the plate being warm. I was hesitant to ask for additional salsa due to the extra charge.
The bill included a 4% fee before taxes, which meant I was also paying taxes on this fee. When we questioned this, the waitress mentioned it was due to an arrangement between the owner and the city. The manager, who was sent to address our concerns, approached us with a dismissive attitude. She explained that the fee was implemented to keep menu prices lower and claimed that the owner was doing us a favor. Regarding the portion sizes, she was also dismissive when I pointed out that we received the same portions as smaller tables. When my father and I mentioned that we would no longer be returning, she sarcastically responded, "I'm sorry to hear that. Have a nice day."
The situation continued to deteriorate. As we were leaving, my elderly mother, who has difficulty moving quickly due to her bad knees, was almost pushed aside by the busboy as he rushed to clear our table. This lack of consideration and respect was shocking.
Between the nickel-and-diming, the manager's unprofessional behavior, the subpar food quality, and the hasty attempt to push us out, I will not be returning to this restaurant or recommending it to others.