Drew C.
Yelp
Go somewhere else! This place is a nightmare.
I had an almost identical experience to one posted below by Bethany H about absolutely HORRIBLE customer service. I've gone to this Rudy's location on and off since 2014, and will never be returning. Never in my life have I been openly mocked by a receptionist when trying to get my hair cut.
I selected the 'any stylus available' for a 5pm appointment and trusted the booking system would do its thing. Then, Andreus texted that he was running '5 minutes late' 30 minutes before my appointment. That's fine, but I have a meeting to get to so I can't go too much past that. I signed in on the tablet when I arrived at 4:55pm expecting to wait 10 mins. At 5:08, with another person waiting, and no stylist around, I go up to the counter to ask about my haircut.
This is where things really go south. First, the receptionist says that my stylist is probably 'just in the bathroom' and about to come out. Nice try, that's clearly not the case. I explain to her that I could see ANY stylist and ask if the one who is sitting in his chair on his phone is available. Her response is she doesn't know and that he might be more expensive- fine, at this point I'd rather just pay more to get my hair cut and go. But she doesn't know if he's available and she just keeps saying 'nope, it's not that simple' and 'i don't even know who that is'. She tells me to go sit down and she'll be with me shortly.
I return to the chair I was waiting in, it's now 5:10 when she comes up and explains that there is no stylist available, but 'Andreus is probably going to be back really soon, he's just on his break.' That's when I point out that if I was this late to my haircut I would be charged for it and unable to get my haircut. She repeats back that they would have to charge me for this haircut because I (the customer) was late. That's when I get upset- you're not going to say you're going to charge me for a haircut when your stylist is late. She then doubles down and says 'I don't know what time you got here, how do I know you weren't late'. ITS PRETTY EASY- I SIGNED IN ON THE TABLET AND I'M STANDING RIGHT IN FRONT OF YOU! She asks me to lower my voice. I admit I was highly annoyed because the prices at Rudy's have gone up a lot and being charged for this would hurt. She says that if I leave now, they would have to charge me. I reaffirm that I'm not going to pay for a haircut that I have not received and remind her that I was here early/on time for my appointment. I accidentally say a '5 minute haircut' instead of the original agreement that Andreus would be 5 minutes late and she digs in 'haircuts aren't 5 minutes, you said they're 5 minutes.' and continues arguing that I'm 'just wrong'. WHAT IS HAPPENING! I'm mad! This is just downright rude!
I ask to speak with a manager. She'll go check but doesn't think a manager is there, but maybe I can go speak with someone 'upstairs'.
At this point, Andreus has shown up at 5:12, and she motions that I can have my haircut now, ignoring that I have asked to speak with a manager. I try to explain the ridiculousness of this situation to Andreus and tell him why I am not going to be getting a haircut there today but still want to speak to a manager. At this point I don't even care that Andreus was late, just the way I was treated was horrendous!!! Andreus gives me a phone number and email, but meanwhile the receptionist starts singing '123 - 456 - 7890' in the background in a mocking sing-song voice. She later points to my shirt and says that she 'once gave my big burly friend a Northface Jacket'. Then she starts talking about how acoustics in this space have really good reverb and that I could 'bring my whole band in to play. I could record you!' What is going on? I don't want to be recorded, I just wanted a haircut. Not to be threatened with being charged for an appointment that the stylist was 15 minutes late to and then mocked! Receptionist was obviously lying and just saying anything.
I'm still waiting for Cort to call back, but the number I was given was a google voice number and no way to know if it's actually her or not. This chain has just gone completely downhill. I miss the old days of Rudy's where there were great stylists who could give reasonable haircuts. Just AVOID AVOID AVOID AVOID!