Grand Decameron Cornwall Beach, A Trademark All Inclusive

We stayed at the end of January, and at first I was a little nervous after reading the reviews. The location, people, food are all great. Private beach, accommodating staff, and plenty to do near the hotel. There is a heavier down blanket in the closet that we used, it worked for us. We never ran out of towels, and we used the same beach towels for the days we stayed. Javie, Snoop, TC, and all the entertainment were really lovely. You can use the hotel next door for food if you prefer. The reservations were easy to make for dinner. The food at this hotel is buffet style and we didn't find anything we didn't like. I would come back to this hotel again.

I feel like some of the negative reviews aren't fair. The staff treated us very well, including Daniel, Shanel Yanique and really anyone else we encountered. They seemed overwhelmed with large groups the day we arrived but once they got to know us, they couldn't do enough for us. We felt very safe and looked after. Yes, the rooms are dated but I chose to save my money to spend on excursions rather than nicer rooms. I like the size of the resort. No 10 min walk to your room when I forgot something! The only things that bothered us was when the Cornwall side had a beach dinner and the Montego side wasn't allowed to go. Made you feel second-class but we forgot about it thanks to the nice dinner we had and then joined the beach party after. The reverse happened on New Year's Eve when the Cornwall side couldn't have dinner on the Montego side. Not sure what they had for dinner but we had lobster and crab, ribs, roast turkey and so much more. Champagne, party favors and lanterns to light up the sky! I feel like they outdid themselves. My biggest complaint was when the guy at the watersports shack told us that a video and photos were included when we rented jetcar and the company claimed to know nothing about it. Not sure whose fault it is, but we are very sad to not have received the video and hope this will be addressed.|f you are looking for a basic resort in a great spot with warm, welcoming staff, book here. If you are looking for a mega resort with no soul, don't book here.

We booked this trip to celebrate our 10 year anniversary and were sadly disappointed. The service at this resort was horrible! The staff were not at all accommodating and would get snappy and rude when asked for the smallest things such as a cup for coffee. The food area was not kept to accommodate the guests. When a bowldish was empty, guests had to wait up to 10-20 minutes for staff to refill. In the morning, people were left waiting for coffee and bread, this was a daily occurance. Towels were hard to come by and there were shortages on a daily basis. When we would ask for clean towels, we would be told that they were coming, some days they never did. There were no face or hand towels provided. Also rooms were not cleaned on schedule. One day, it was 9:00 pm in the evening and the cleaning staff had not come. When we went to inquire, the cleaning lady was found on her phone a few doors down. When we asked for clean towels, she was miffed about the interruption.|On the positive side, the beaches were beautiful and the food was very good.|Sadly, we would not go back to this resort and would not recommend it to anyone. We have visited many resorts and have never experienced anything like this before. It was a difficult and stressful to have to ask to have basic requests (towels, coffee, cups, etc) accommodated on a daily. basis.

Upon arrival, check in met expectations. Staff was polite. And our room was ready. Night 1-Shower wasn’t working and toilets didn’t flush in both rooms. They would only give us 1 towel one hand towel and no wash clothes. We had a party of 2 per room. When asked for towels the young female would give an attitude. She said they had to go to the sister hotel to get the towels. 2 -3 nights were spent trying to have the toilet fixed and asking for towels . The guys that attempted the fix were nice and respectful. Food was pretty good and the staff was nice at the bar and restaurants. Entertainment by the pool was fun and the staff was cool also. This is a less expensive hotel that has potential. Please fix the mishaps and speak to the young lady about the attitude because it’s not the customer fault that you don’t have enough towels.

This was the absolute worst hotel I have ever stayed at! With the exception of Wings, Rose and Energy (entertainment staff) those who ran the pool bar and water sports, and Shaquille from the burger place, everyone was rude and seemed to be annoyed that we were there! |The check-in process was antiquated and took over 3.5 hours. There is no elevator (as advertised), the room was run down (broken lights, cracked tiles, mold in bathroom), the grounds are in need of repair and are unkempt (splintered wooden boards, uneven concrete walkways, dirt from gardening left on walkways, false eyelashes left in stairwell for days), and the basic amenities (towels, water for the room, a safe, iron, etc) are missing. And don’t think to ask for anything that might be considered standard at most hotels (towels, toilet paper, forks, knives, etc…) or you’ll be met with disdain. By the 2nd night we began helping ourselves to whatever we needed whenever possible.|The “restaurants” (if you can call them that) situation is laughable! You need to line up 20-30 minutes ahead of time to get into the buffets. Once in, you are escorted to a table which may or may not have silverware and glassware. You may or may not be greeted by a “server” who will give you water and possibly get a drink from the bar for you, but you’re best off just doing this on your own as they take forever and may not come back. The food is mediocre at best and took forever to be replenished, is it was at all. The burger bar/shack does not offer the standard fare (burgers, hot dogs, chicken fingers, etc…) on a daily basis and we were often told “we don’t have that right now” when we asked for something that we saw someone else eating. |I would not send my worst enemy here, I would not revisit even if you paid me to! Awful experience from beginning to end! Save your money and go elsewhere!

Here's the real deal. The location is beautiful, beach front rooms, nice grounds, nice beach and comfortable pool area. The staff are very friendly. Plenty of security. The guys at the main bar kept me entertained. The problems guest experienced are budgetary in nature. Ran out of beach towels. The rooms could use new curtains, some of the AC units did not work. WIFI spotty outside between buildings, food was okay. Would I stay here again, Yes. Not on my next trip but I would come back. why. proximity to airport, plus it has all the amenities I need to relax and read a good book. Lou, Dec 2024 , room 1103

This resort is gorgeous and all… but the service is horrendous, one staff member says that dinner opens and 6, the next says it opens at 6:30, and then we get there and all of a sudden they don’t let us in until 7:30. They are always running late. The snack shack opens at 11 but the staff came around at 11:15 saying they were running late, we placed our orders and then at 11:45 they came by and said “you still haven’t gotten your food yet?” As if it wasn’t the same person who took our order, mind you we ordered 2 burgers and fries. I have more examples, but they’re always running late. The food is not good at all, and when the buffet runs out of something like fruit they don’t restock it, so you have to get there right at open to stand in a line until they let us in, which is always late. The towel shack at the pool has someone sitting at it with full hampers of dirty towels but they never have a clean one to use… it’s like they don’t wash them during the day at all, they should have had all of those towels in the wash so they would be ready in two hours. I ask if they have a towel and all the guy says is “no” not something more hospitable like “I don’t at the moment, but I can get some in the wash and they will be ready in two hours.” My friend was stuck in the downstairs bathroom, the stalls were both out of toilet paper, I let the staff know and they just said they would have to make a call… you’re telling me you don’t know where a toilet paper roll is? I’ve been in the service industry my whole life and this resort is outrageous. The staff never ask how you are, and have a lack of hospitality. I ask for an ice water at the buffet and for some of them it seems like I’m a burden. We asked for towels when the room service came around and they are still not here, this is the second time they left us with no towels in the few days we’ve been here. My stomach is upset most likely from the food, as it has been in pain, and emptying itself since we got here. The buffet has the same food every day, the rice is dry, the pasta salad lacks flavor, etc. Not to mention we went to the snack shack and the second burger we got tasted funky with white spots, I’m sure it was left out. Your room is only accommodated with sheets, you have to call the front desk a couple of times before they supply you with a comforter, but even the front desk lacks hospitality skills. This place needs to have a major staff meeting talking about punctuality and customer service skills. It also lacks nice amenities, I spoke with a local in town and they agreed I shouldn’t stay here and that the hotel down the road was better. I do not recommend as this is just the beginning of it, I’ve never had such bad food or service.

Third time staying with Decameron Cornwall Beach and Montego Beach. Rooms are clean, bed is very comfy. Good selection of food. Beach and pools are gorgeous. Life guard Wayne is a knowledgeable caring men. No issues with towels or beach chairs. Mediterranean la carte and burger shack was a disappointment lacking availability of choices. Entertainment coordinator (sorry forgot your name) she is perfect for her position such a lovely person and shows were awesome.