CeeCee Y.
Yelp
YIKES. RUN! Really unprofessional! EDIT: *I was not upset that I had to wait inside the "nice" hallway. I was upset that my session was going to be shortened and that I was going to be charged more money when I was not late at all, and Anna was completely unreachable after multiple attempts, and it looked as if the business was closed.* See the screenshot I attached of the email that states what happens when you do not arrive 15 minutes early to your appointment. Anna could have reached out to me directly to settle this because she has my number. She could have handled this like an adult, but instead, I'm being called nasty names by her blonde friends on here that she clearly gossiped to about me. Such a professional, right?!
Here's why, so maybe next time they don't keep doing this to customers: I make my appointment in advance. I get a confirmation email the day before saying to arrive at least 15 minutes BEFORE my scheduled appointment time so I can, quote, "fill out the appropriate client form, change, and prepare for the service." Their email continues, quote, "All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time may be charged." That is a direct quote from their email, and I have attached a screenshot. I arrive at least 20 minutes early before my scheduled 2:00 appointment on Saturday Oct 1 with Anna Severn of Retreat. I get inside the building fine, but once I get to their office door, total crickets. The door to their Suite 106 is completely locked, and no one was around. Totally quiet. It's almost as if the business is shut down. I call the number listed on their front door 3 times, and no answer. Their voicemail box is full, so I cannot leave a voicemail. I send 2 text messages, and nothing. I knock on the door loudly over 5 times, very loudly over the next 20 minutes. Nothing. It's now 2:03 pm, and BAM someone opens the door. No apology, no "hi how are you", nothing. I'm in total shock at the lack of customer service. The person who opened the door was Anna Severn, I believe. She acts like nothing's wrong with any of this. I explain to her I've been waiting 20 minutes and had come early per the email I was sent and I had been calling, knocking the door, texting, with no way to contact her. She just stands there, stares at me, and says nonchalantly "Oh well, I was busy. Your appointment isn't until 2 though." I explain to her well the email I was sent by your own business says otherwise and my understanding was that in order for my treatment to go smoothly I needed to arrive early or else my appointment could be shortened and I could be charged. She just stands there staring at me. I'm thinking, whoa, what's going on here? Something is off. At this point I look around and there is NO ONE ELSE inside there. What was she doing exactly while I was knocking on the door, calling, and texting so many times? I actually felt EXTREMELY uncomfortable with the energy in there, like something shady was going on. She just stood there staring at me. I actually got creeped out and I straight up told her I felt like my time had been wasted and that they shouldn't send emails with strict time regulations telling ppl to arrive early or they'll charge me if they do not abide to these rules themselves. She doesn't even agree with me. She just stands there and goes "okay" without a care in the world and I straight up leave. BIZARRE behavior to say the least. Why does my session have to be shortened and then I get charged more according to their email (see the screenshot I attached), when I'm the one that is not late and Anna is totally unreachable? Like seriously? Anna, instead of having blonde women write nasty Yelp Reviews about me, call me. You have my number. People who conduct business like that don't deserve my hard-earned money. I will take my business elsewhere!