Robin F.
Google
I was left with very mixed feelings about this hotel.
While the main aspects are good, there are also some major drawbacks, curiously enough in areas that would be easy to resolve (and I'm not the only one to point this out, judging by the reviews).
Firstly, the reception experience was mediocre. After struggling to find my reservation (because I had checked in online—which is supposed to save time, but the staff seemed poorly trained in this regard and spent several minutes before finding my booking), I was simply handed my room key and that was it.
No information about breakfast, the restaurant, the location of hhe elevators, or how they work (I'm a frequent hotel guest, so I know you usually have to swipe your card, but some people may not know this).
This is basic information that should be given to guests, which I shouldn't have to ask for.
There were also a few problems in the room: First of all, the automated minibar, which I find a nuisance: it's impossible to use it as a refrigerator unless you call the front desk to have it emptied, which is a hassle. It also prevents you from both enjoying the minibar AND keeping your own things cool.
The automatic operation must be a problem for some guests, even if it is well explained. And in my case, as some items had fallen out of their compartments in the minibar (before I entered the room, so not by my fault), I didn't dare open the door, as I was afraid of being charged for something that had simply been misplaced by the staff (and then having to negotiate at check-out to explain the problem). And you also cannot take something out to look what it is, etc... Which is also a pain. It just makes me not use the minibar at all (so no extra money for the hotel :) ).
Another point: The empty carafe with a tag that says “Yours to enjoy.” As another commenter said, at first I thought it was some kind of sarcastic joke.
It would be better to put a message saying “To protect the environment,” because yes, it does help reduce bottle consumption, but “Yours to enjoy” on an empty carafe is quite odd.
Still on the subject of this carafe: there is no water fountain (or at least not on every floor, or else it's well hidden), which is a real shame. Having a carafe is fine, I prefer that rather than having bottles, but in a 4-star hotel, I think it's essential to be able to fill it at a water fountain, so you can have room temperature, cold, sparkling water, etc. Just having the tap to fill it is not enough.
It really gives the impression of cost-cutting rather than a green initiative.
Finally, one last issue: room service is only available from 4pm to 10pm.
For a hotel of this standard, which seems to be targeting a “business” clientele in particular, located right next to the central station (and therefore less than 30 minutes from the airport), not having room service available at odd hours for late travelers makes no sense to me. When I arrive late at night in an hotel next to a major transportation hub, I expect to be able to eat something...
I fully understand that room service from 4pm to 10pm is linked to the hotel restaurant's opening hours, but I think it's essential to have a limited service available at other times, even if it's of a lower quality.
Again, this is something that is common in many hotels, even those of a lower category.
Despite these shortcomings, the paradox of the hotel is that everything else is of very high quality: the room is comfortable, the view is magnificent (in Premium room with view over the bay), the bathroom is large and functional...
It is therefore a great pity that these negative points, which are not the most costly or complex to resolve, are spoiling what could otherwise be an excellent experience.