Puyuhuapi Lodge & Spa

The hotel is not as bad as some reviews would suggest. It is in a fantastic location and the room we had was really nice, it was big and spacious and had a deck overlooking the water with chairs on it. The shower was fine and the room was clean.||The hotel does have WIFI, they have chosen not to share it which is a shame. To access the hanging glacier nearby you must buy tickets online. A luxury hotel should not be sending their guests to the nearest café to pick up WIFI. Also nowadays one needs to check in for flights online and buy ferry tickets etc. There is one computer for guest use, which connects to the internet but you would need to put personal information in a public computer.||The three hot pools are fine, they probably need a good clean and refurb but they do the trick. There is a café down by the pools but it wasn't open when we were there.|One annoying thing is that normal guests (myself) could not use the indoor pool in the spa without paying USD15 per person per day. That seemed outrageous to me as the place was empty,||The food is a little odd, some of the combinations probably did not belong on the same plate. There wasn't a huge amount of choice but enough to keep people happy. The menu does not have any prices on it which is odd. We thought it might be included the first time we it (no internet to check) but were presented with a bill at the end of the meal. They had a decent wine list but lots of it (the cheap stuff) was unavailable.||Breakfast was good, lots of choice.||The WIFI and not being allowed in the spa pool for free let the place down otherwise it would be 5 star.

Another amazing place to stay at. the hotel rooms are amazing, with stunning views over the lake. the hotel is situated in a lush, rainforest environment that you can only access by boat. The spa is fantastic and there are many outdoor pools and hot tubs all fed by the hot springs. There are many activities to choose from, including hiking or kayaking on the lake. Service is very good and food is excellent. Views from the restaurant and the bar are equally breathtaking, overlooking the lake. Definitely worth the detour.

It is indeed a paradise, but there were several issues that must be taken care to enable me to give the highest score to this hotel. |Measuring the quality & performance of any hotel is based to my opinion on only ONE FACTOR -- Service & Attitude.|It is the hotel responsibility to ensure that the room is fully ready for the next customer. This could be done by using a check list process. The room we received, though it was large & very comfortable, two of the lighting fixtures did not light up. In addition, there were RUST on the bath tab. But this in not all. The tab was missing handling grip which is a critical safety device in any bath tab (I am indicating this from my personal experience). Another critical safety issue is related to the local Termas. There were NO SAFETY instructions in the 3 Termas on site : How long it is recomended to be used. Who is restricted using it. But the most troubeling & exaggerasted behavoir was related to the way the hotel cancelled in the last minute (when we were in the boat) the guided excursion to the Hanging Glacier. |I felt that the hotel management was apathetic & arrogant. The hotel manager does not speak English which makes any conversation to be "dialogue between deaf people". We were only be compensated for 2 cocktails, but the all problem caused us dissatisfation in reltion to the price we paid for 2 night stay. |There were only ONE positive issue related to the breakfast meeting our full expectations.|All a/m issues was forwarded to the hotel HQ in Santiago. We received an appology, but this only "lip tax" as we could say.

What a great place to disconnect and relax. We loved everything from the kayak rental the geothermal pools and the two small hikes on the property. Food was amazing and our server Jordanna was so sweet and accommodating for vegetarian options not on the menu.

What a place to start our Chilean adventure. Arriving by boat to a James Bond style location was just the start. Once here we loved it. Thermal pools, kayaking, views, great food and great people looking after you.. special. Yes some tired bits here and there but dont be fooled its still heavenly. If you want an urban city break then head for new york. If you want off grid luxury this is it. Enjoy. We did

Place is absolutely magical. Purest nature, accessible by boat. Massages were insane. Indoor pool area very old, but the outside hot springs are incredible. They just made a big mistake putting us next to an extremely noisy old couple despite the lodge being only at 20% capacity and we specifically asking for a quiet room.

This is located on its own island and you need to take a boat transfer from Puyuhuapi to get here. The boat schedule is sparse and runs only a few times a day, 13:00, 15:30 and 19:00 to the resort, and going back is at 9:30 and 12:30. The dock itself is a little hard to find as google maps has the wrong directions. It took me half an hour driving in torrential rain and on rocky gravel road off the side of the cliff to find the dock. It’s located at KM 406 on the carretera austral, about 16 km south of puyuhuapi, on the way to Queulat national park. (Don’t be confused with the other thermal hot spring lodge just a few km north.) The resort itself is fantastic. 4 outdoor hot springs, with a view of the bay, each separated by a few meters walking distance so there’s a lot of privacy. There were only 6 or so other guests the day I was there so all of us basically had our own private hot spring. The quality of the thermal water was nice though not quite as hot as I’d like (goes to only 35C), and doesn’t have the sulfuric smell like in Japan or Iceland but it felt great nonetheless. No wifi or signal anywhere on the property. The food is average: breakfast was great but lunch and dinner had the same menu more or less and was expensive for the quality and variety. The massage at the spa also was quite underwhelming. They don’t really do any deep tissue or sport massages, just generic relaxing massages. There is a gym and an indoor pool, as well as a small hiking trail off the side of the hot springs.

Place is outdated and feels stuck in the ‘90s. We enjoyed our stay, but this place is in need of a serious update to fulfil it’s potential. Currently, you don’t get value for money. The spa is outdated and the food is below par. The rooms are okay