Pudong Shangri-La

A wonderful week stay over the New Year at Shangrila Pudong. |We stayed at a Horizon club room overlooking The Bund and river.|Cannot fault the service, hospitality and attentiveness.|We have used the club facilities for a few transactions. We found the staff very professional and knowledgeable.|Our highlight during our week stay was meeting Kenny Ooi at Horizon club who is the assistant manager. He was so attentive to all our needs and more! He made our stay smooth, comfortable. He is such an asset to Shangrila! We will choose to stay here again when we return to Shanghai! Such a blessing to have met him! He has put our minds at ease with regard to decisions during this trip with his honest and knowledgeable opinions. We will always remember our stay at Shangrila Pudong with fondness! |Fabulous Christmas decors throughout and awesome buffet!!|Very clean hotel throughout! Yes, a little dated now but I will choose this hotel for its great service and array of food options!

Had an amazing experience at Shangri-La Pudong, my father is an elder and we have two young children. Excellent service from the moment we entered the property. Thank you to all staff that helped us! Great view of the bund and the lounge was lovely. Not overcrowded and a lot of chooses. Thank you for manager Jimmy Chen for your hospitality and also Mr Wilson from concierge. You made our stay amazing

I can’t say enough good things about this hotel. It’s in a great location and the rooms are great. I had a room facing the bund and the view was spectacular. Being a platinum member, I had lounge access. The staff there at the horizon lounge Kenny, Rachel, frost Lucas, Byron and Nail really went above and beyond in their duties and took very good care of myself and my colleagues. I truly would like to extend my appreciation to them. All in all, I had a great time and will look forward to going back.

Amazing amazing amazing experience. Service staff were friendly. The location was spectacular, opposite Ritz-Carlton and IFC and several other malls. Easy food and shopping access as well as access to the river scenic area. Views from the hotel room were fantastic with clear views of the Orient Pearl Tower and The Bund. Buffet breakfast was the highlight of our stay. The huge area with a wide selection of international and local options took my breath away

We loved the hotel's location and the room view of the Bund and Pearl Tower. We strolled from the middle of Nanjing Road to the Bund and took the underwater tram through the sightseeing tunnel across the river. It was a short 5-10 minute walk past the Disney flagship store and the Super Brand Mall, and from there, it took only about 5 minutes to reach the old wing of the hotel—super convenient. The hotel breakfast had a wide variety of foods, and the lounge offered stunning views, albeit with a more limited selection. The hotel staff were incredibly helpful with restaurant reservations.

It is really a pleasant stay here! All the staff are warm hearted and really supportive! |Room is super clean with great view and the room service also really nice. |Breakfast is super in second floor in the morning. 29 floor Hao Hua Ge, the breakfast could be more diverse and delicious. I think that is the part can be improved. |Will come again for sure! |Feng

Kenny Ooi from Horizon Club always made a difference and distinguished my stay like no other. He was always immaculate, meanwhile extremely warm, gracious, and hospitable while being very glamorous. It resonates with the hotel's brand and my requirements when I chose Shangri-la. I feel extremely safe, well taken care of, especially when I have a hectic schedule, I am able to find comfort and reliance with Kenny Ooi, his entire team, all of his colleagues and your hotel. Service is fast, seamless, and easy. It's also consistent, convenient, personalized, and empathetic. Kenny is a real expert at what he does, and it shows!

We stayed in this hotel for 3 nights. Everything was beautiful and classic par excellence, from the hotel's location, the beauty of the grand entrance, the cleanliness and luxury of the room, to the view of the room, which was somewhat good. But the hotel is old and has not kept up with the development taking place in some of the newer hotels. An experience that I will not repeat in light of the presence of many better options.