Autumn M.
Yelp
Eh. The girl who rung me up wasn't remotely friendly. I can't stand when I get excited to try a new coffee shop only to be met with some cold, non-welcoming person at the register. Sours the whole experience, especially because I'm an extremely friendly and warm person who greets everyone with a smile and upbeat attitude. Customer service is everything to me (and to most people I know). It really makes or breaks a place for me. In fact, I had a generous tip ready to toss into her tip jar, but when I realized the girl couldn't be bothered to greet me or even look up at me (and just had a general cold attitude), I promptly slid the tip back into my pocket because I no longer reward poor/weak customer service, as it only breeds more entitled, lazy workers who think they don't even have to say 'hello' to the paying customer.
Additionally, my latte tasted like it had zero actual coffee in it. Just slightly flavored milk. And all the tables were dirty (littered with coffee cups and crumpled dirty napkins from the past customers, sticky, etc.) despite it not being busy in there.
Oh, and when I was waiting for my latté, a customer hopped up from their seat and asked one of the baristas a question and was met with a cold answer and an annoyed look, like they couldn't believe she had the audacity to ask them a question. I get it: you're a 'cool,' hipster coffee person, and acting unfriendly is totally your schtick, but hey: my schtick is returning the favor with a review that mirrors the tone of your 'service.'
I urge business owners to hold their employees to higher standards and warn them in the beginning that being anything less than warm and welcoming is literally not DOING THEIR JOB. Your JOB, the thing you gladly accept a paycheck for, is to be kind and welcoming--even if you don't feel like it, or think you're too cool to offer a friendly 'hello.' There's something about a good customer service experience that can make mediocre food and drinks taste better too.