Candice B.
Yelp
I was hoping the owner would have responded and acted to right the wrong, but no he/she did not. What type of owner does neither? My experience:
My daughter and i visited the store the end of May and she fell in luv with a beautifully shaped juniper tree. Even though it was way out of my budget at $125.00, I phoned and asked if I paid for it would they look after it until her 30th birthday in July (big event!). I would pick it up around the 3rd or 4th. Well, I went in to find a near dead tree!! The girl really didn't seem to care, told me it would come back to life, just water it, or I could take another one that was nowhere the same shape. No apology nothing. I was so upset; I had been so excited to surprise my daughter. The girl was dispassionate, cool, and totally aloof. I had no time to find a keepsake special gift , so took the new plant. I wrote the owner to say how upset I was - NOTHING. My daughter later took the plant back in hopes that the other one, like the girl said, would be fine with water. Fat chance, and no it was not, it was dead! Again, she encounter a man who really could have cared less, did not apologize or try to do anything to rectify the situation. He offered nothing, no suggestions, offers, She took her money (oh by the way, I paid 125, the new plant was 120, and they only wanted to give 120???) and left feeling so let down by the loss of the plant, but also by the lack of compassion or effort to at least try to make things better.
As a previous business owner myself, I NEVER would have let a customer leave without going above and beyond to make up for my mistake.
Never ever will I return and hopefully others will follow suit. It is these types of situations that really separate the excellent store owners from the awful ones. Plant does not deserve our business.