Planet Organic - Westbourne Grove

Their shelf items are fine but avoid their cafe/pastries. They sell 3 day old pain au chocolat and when you bring it up with them regarding freshness it’s dismissed. They won’t provide a refund either. Stay clear or discover worse!

Hmm the sign clearly says dogs that aren't for assistance to be tied outside, but this is clearly not an assistance dog. Why was she allowed to bring it inside? Edit: they replied to my comment and saying it could have been an assistance dog but it clearly was not. It was a young woman with clearly no disability - check the photo, and I was shopping here so I noticed it all.

The sign states no dogs allowed, which is what I'm glad about as dogs seems to explore with their noses and tongues and paws everywhere so it's not hygienic. However, this rule isn't even implemented. I saw a young woman clearly allowed to be able to walk her dog around this store. This shouldn't be allowed, it's an organic grocery store and very insalubrious. Also, it clearly wasn't a guide dog, I'm gonna have a guess to say the manager will see this comment and reply to it saying 'we welcome guide dogs'. It definitely wasn't, they just want to justify them going against the sign at the door saying no dogs.

I'm a regular customer at Planet Organic in Westbourne Grove — I shop there almost every day, and it truly feels like part of my daily routine. The staff are consistently warm, helpful, and incredibly friendly, creating such a welcoming and positive atmosphere every time I walk in. While the availability of certain products can sometimes be limited, I understand this is an issue many stores are facing lately, not just here. That said, the team always does their best to help, and I want to give special thanks to Nico — the incredibly kind and professional Italian team member. He always goes above and beyond to assist me, whether it's checking when products will arrive or kindly reserving items for me at the cashier when needed. His customer care is exceptional and much appreciated. It’s a real pleasure having such a great store close to home — I genuinely enjoy shopping there and feel lucky to have this gem in the neighbourhood. Highly recommended for anyone who values quality products and truly lovely service. Thank you to the whole team!

Good and quality produce, can find a lot of products you don't in regular supermarkets. It has a vegan section, a supplements as well as a refills one. Offers food and amazing smoothies to go! Also caters for keto people offering bread, granola and deserts.Even has non-alcoholic spirits section.

Shop layout is nice but really need to watch expiry dates of items bought. Has happened to me multiple times that I bought a yoghurt (with ordinary shelf life of >2 weeks) and it would expire on the same day. Equally as others have pointed out bakery items can taste stale. Shops often doesn’t have most basic items available, eg today they had no potatoes.

Planet Organic was the 4th and final grocery store I visited on a quest for fresh, healthy aloe Vera leaves... Quite well cared for but had been sitting a while so more potent at the middle & bottom. With so many facialists and spas around Bayswater and Knotting Hill, it's a shame that aloe isn't in higher demand. Awesome alone, but also amplifies the effect of everything from facial serums to leave in hair conditioner.

*edited review* Good place to maybe have a coffee or soup. I would not recommend shopping here as the prices are unjustifiable (for example for frozen banana it is £3.55 for 300g). I understand higher prices for more luxury-fad items, but competitors have much cheaper prices for most of the brands on their shelves. Also the same items they sell can nearly all be found in Waitrose! I have taken off 1 star for that reason. I am taking off 2 more stars because of the behaviour of their employees. The staff are very rude and do not sell Planet Organic at all to the customers. They seem to have a dislike for the people who shop here. Unfriendly, rude and stand around chatting to each other. I used to be a regular here and will now switch to Whole Foods for organic produce