Miguel Marré Tirado
Google
Extremely Disappointed – Years of Rude Staff, but This Crossed the Line
We’ve been coming to Picturehouse Central for years now, and sadly, the experience with the staff has consistently been poor. Rude, dismissive, slow, and generally uninterested in providing any kind of decent service. We’ve tried to be patient, hoping things would improve, but today was truly the last straw.
One of the staff members actually called my partner a “twat” – completely unprovoked and shockingly unprofessional. We were stunned. This kind of language is not only inappropriate, it’s downright abusive, and should never be tolerated by any business, let alone one we’ve supported for so long.
To make matters worse, the bar is always empty — they’re clearly not rushed off their feet — and yet tables are constantly dirty and left uncleared. With so much downtime, you’d expect the staff to at least make an effort to keep the space clean, but even that seems too much to ask.
It’s frustrating and frankly disheartening. We love the films and the venue itself, but the customer service is genuinely awful — and today was just unacceptable. Management seriously needs to step in and make real changes. Until then, we won’t be coming back.