brock loeven
Google
I decided to walk over the Warhol Bridge to check out the Photo Antiquities Museum, intrigued after seeing it listed as “open” on Google Maps. When I arrived, the entrance was blocked by a metal gate—even though the “open” sign was clearly displayed. A small sign instructed visitors to enter through Bernie’s Photo Store next door.
When I walked in, a woman approached me, and I asked about the museum. She seemed confused and had no idea what I was referring to. Only then did an older gentleman behind the counter speak up and tell me the museum is by appointment only. I explained that I had checked online beforehand, and nothing mentioned needing an appointment—not on Google, not on the museum’s website, and not on the door outside.
He dismissively replied, “Well, if you look online…” But I had. There was absolutely no indication that appointments were required.
His attitude was unnecessarily rude and condescending. The store was completely empty, and he had another staff member present. There was no reason he couldn’t have taken 20–30 minutes to show me the space—especially considering how misleading the signage and online listings were.
Extremely Disappointing Experience
This was my last day in Pittsburgh, and I made a point of walking over from downtown specifically to see the museum. I left feeling unwelcome and frustrated. Based on this experience, I would not recommend supporting this business or any of its associated ventures.