Александр Гончаренко
Google
My recent visit to the Petit Bateau store on the Champs-Élysées in Paris left me with mixed feelings and ultimately, disappointment.
I must commend the sales assistant who helped me on the shop floor. She was incredibly kind, polite, and honest, providing excellent service and genuinely helping me find the items I needed. Her demeanor was a true highlight of the experience.
However, the positive impression quickly dissolved at the checkout. The cashier processed my transaction without mentioning a significant 50% discount that was clearly applicable to my purchase. It felt like a deliberate attempt to overcharge me. Only after I pointed out the discrepancy was the discount applied, and the correct amount refunded.
While I appreciate that the money was eventually returned, the incident left a very bitter taste. It's disheartening to encounter such a lack of transparency and an apparent attempt at deception, especially in a store of this reputation. It makes me question the integrity of their checkout process.
I hope Petit Bateau addresses this issue, as it severely undermines the efforts of their otherwise wonderful sales staff. This experience makes me hesitant to shop there again.